Martin and Co Stirling reviews

★★★★★ 5/5

Trustpilot

Professional, friendly & supportive

My review is in relation to the Westbury office. I used the two years ago to sell my late Mum’s house and again now to agree a sale on my own home. They have all been wonderful. Kerri had dealt with the lion’s share of viewings. Unfortunately we had two buyers who lost their buyers. Kerri has been so helpful. Tanya, Kieran and Kim have also all been amazing in providing support during what has been an interesting journey.

Gillian · 13 August 2025

★★★★★ 5/5

Google

Many thanks to Ryan Burgess, Martin & co Stirling for all your help and support with my house, first class and professional throughout.

Jim · 16 March 2026

★★★★★ 1/5

Trustpilot

The only good experience is when you aren't interacting with them

Sent harassing emails to entire flat building during tenancy; expecting tenants to maintain the building in a way that is clearly the landlords responsibility. Would also try and sell us 3rd party insurance coverage to cover "damage" that falls under wear-and-tear, so the cost would not fall onto them. When we first moved in there was a clear fire hazard (exposed wires hanging from the ceiling with running electric), that after requesting maintenance for, was told it was a known issue for months. Oven upon move in was essentially broken, with the top heating elements bent at a 90 degree angle into the oven, and it produced a bad smell. Hob on top was rusting off. Was told that because it was "technically working" they didnt have to replace it. They finally replaced it after 6 months, but only when we emailed them saying they were infringing on our rights as tenants. Bad at communication for viewings when we were moving out. Also, the woman I turned my keys into on the last day was EXTREMELY rude, mocking me, and overall completely condescending and snarky for no reason when there was a small issue of keys not matching their inventory. The keys issue was resolved quickly as it was my housemate who had misplaced a key, but Martin and co were absolutely no help in resolving it and were horrible to deal with. Landlords are evil.

Pooqa · 22 August 2026

★★★★★ 5/5

Google

I had a fantastic experience with Martin & Co in Stirling. When most other agents showed little interest in helping me rent out my property because I wanted to let it furnished, Ryan from Martin & Co took my call with real enthusiasm. Despite being over 20 miles away, he came out the very next day to carry out a valuation. Within five minutes of meeting Ryan, I knew we were completely on the same page. The whole process was smooth and efficient, with all the admin handled quickly and professionally. Just a couple of days after the property went live, they had already found not one but two sets of keen tenants. I am so glad I did not listen to the other agents. I genuinely feel my property is in safe hands with Martin & Co. They clearly know exactly what they are doing. A special shout out as well to the rest of the team, Jacob, Danielle and Kinesha, who have all been a pleasure to work with throughout. Highly recommended.

Sophie · 19 December 2025

★★★★★ 5/5

Trustpilot

The Exeter branch were excellent when…

The Exeter branch were excellent when dealing with my daughter’s student accomodation in a private house. In particular Kym Hamilton deals with lettings and is very professional, helpful and efficient.

Louise · 29 August 2026

★★★★★ 5/5

Google

I can't thank Martin & Co Stirling enough for their help through the letting process, especially Kara Prince. As an international student I was faced with a number of challenges unique to my situation as a first time renter in the UK and Kara was patient and helpful throughout. I'm thrilled to have found a perfect flat that met all my needs and fit within my budget. Thank You!

Matthew · 24 September 2024

★★★★★ 2/5

Trustpilot

It seems Martin and Co like other…

It seems Martin and Co like other estate agents are making it difficult for anyone on benefits. I saw a two bedroom apartment in New Moston, not exactly a posh area. The rent is affordable but not for people on benefits. Unless you are earning thousands of pounds a month you will have to have a guarantor. Why do estate agents make it so difficult for people on benefits? This so unfair and discrimination against poor people.

Shop · 21 August 2026

★★★★★ 1/5

Trustpilot

Unhelpful, unprofessional, unreliable

I've put a star, but they don't deserve any! Booked a viewing with that agency more then a week in front. On the day of the viewing agent called me twice to postpone the appointment as literally pushed me to the back of the list for some reason, maybe because I'm a foreigner if I have to be honest, but his excuse was because of cancellation. If there is cancellation it's normal to go forward on the list not backwards, however I accepted the changes twice. Obviously that wasn't enough and when I turned up to the property in the exact hour they advised me there wasn't anybody. Absolute disgrace to waste people's time like that.

Lachezar · 30 July 2026

★★★★★ 5/5

Google

Selling your house can be a very stressful and tense time. However, Kai Mackenzie was a constant source of stability and reassurance from the very beginning. He was straightforward, knowledgeable, and his efforts on our behalf were paramount to a successful conclusion. He was always courteous to us and willing to help, whilst keeping in touch with us concerning the situation. In that way, we had the sustained benefit of his professional wisdom and experience. Mr Mackenzie was crucial to the smooth transition of moving and we appreciated very much his advice and positive attitude.

Tim · 6 June 2025

★★★★★ 5/5

Google

Kieran was efficient, communicative, and demonstrated strong market knowledge. His guidance and responsiveness made the entire experience straightforward.

Megan · 16 March 2026

★★★★★ 5/5

Google

I would like to thank everyone at Martin & Co. You have all been amazing helping me with my renting journey. Even with hurdles getting in my way Kara was able to help me find a way around. I am moving from Wales to Scotland and despite this everyone has been lovely on the phone so I would like to say thank you to Robbie & Pauline to always being helpful to me whenever i phoned. I cant wait to get my keys!

Jennifer · 23 December 2023

★★★★★ 5/5

Google

Great team. Arlene is to he especialy commended. Really knowledgable and compassionate. Great help in navigating everything. Briliant experience.

Steve · 16 February 2026

★★★★★ 5/5

Google

I would definitely recommend everyone to approach Martin and Co. as they are really professional and helpful. I have been with them for 17 months now and have never faced any problems. Everything is taken care of in a proper manner ( maintenance rent, deposit, heating etc). Special thanks to Arlene, who was handling the property that I had rented out and she was the best at her job and took care of everything for us.

Bonrich · 21 February 2024

★★★★★ 1/5

Trustpilot

I have never in my life written a…

I have never in my life written a negative review online, it is simply not in my character, but my experience with Martin & Co Chelsea has left me feeling that I have no choice. I want to be fair and say that the agent I dealt with at the beginning was incredible, professional, helpful and a pleasure to deal with. Unfortunately, as soon as Josh Gledhill became involved as my property manager, the experience turned into a nightmare. Let me also point out that I paid an entire year’s rent upfront. I was always kind, patient and tried to find practical ways to manage the many issues that arose during my tenancy. I never expected special treatment, only basic help and professional communication. Instead, I constantly had to chase and follow up for even the most basic support. When problems arose, help was either extremely delayed or poor. After seven years of renting in Chelsea, I have never experienced such poor property management. I would not recommend renting with this agency because when problems arise, you need to know that your property manager will actually help you, not leave you constantly chasing. The contrast between the excellent service I received at the beginning and my experience once Josh became involved could not have been greater. By far the worst experience I have ever had with a property manager.

M · 7 July 2026

★★★★★ 1/5

Trustpilot

A systemic pattern of gross negligence

A systemic pattern of gross negligence, unauthorised charges, and regulatory evasion. Under the management of Branch Manager Conor Taylor and Head of Property Management Emma Collis, Martin & Co Oxford demonstrated a pattern of gross negligence and dishonesty that resulted in over £15,000 of damages to my property. To make matters worse, The Property Ombudsman (TPO) effectively enabled this misconduct by failing to hold the agency accountable. The Core Issues: 1. Tenant Damage Ignored: They ignored contractors' reports and photographs documenting vandalism and structural issues, demanding I cover the costs without a meaningful investigation. 2. Illegal Occupant Overlooked: They failed to detect and act against an illegal occupant, breaching the tenancy they were paid to enforce. 3. Misuse of Funds: Funds explicitly sent for a check-out inspection were fraudulently diverted to pay for an unauthorised boiler service carried out without my knowledge or consent. 4. DPS Misrepresentation: They deliberately misrepresented my substantial damages claim to the Deposit Protection Scheme as a mere request for small "contributions," leading to a derisory award. The Cover-Up: My Subject Access Request (SAR) later revealed they dismissed my evidence-backed complaint to the TPO as merely "lengthy," withheld crucial property records, and never provided their complete company file to the regulator despite claiming they would. They have since officially refused my SAR requests and withheld pre-tenancy renovation invoices that the previous owner confirms are in their possession. A Direct Note to Kelly-Ann Lindsay (Reviewer from June 2026): Kelly-Ann, if you read this, please know you are not alone, and this is not just "another bad agent". It is a systemic operating model. They subjected me to the exact same tactics: unauthorised maintenance bills, severe financial discrepancies, and total communication blackout ("emails ignored, calls ignored"). Being overseas in the Netherlands makes it harder to fight them, but please do not let them get away with it. I highly recommend searching for my detailed post on Reddit: "Martin & Co Oxford gross negligence tenant damage" for a full account of the evidence and to see how we can hold them publicly accountable. Final Verdict: I cannot overstate the importance of reviewing evidence prior to trusting them with your property. Martin & Co Oxford's conduct is completely unacceptable, and the official redress system has proven to be a sham. Stay FAR AWAY.

Coralie · 5 July 2026

★★★★★ 5/5

Google

Team at Martin & Co Stirling are consistently excellent. Friendly, knowledgeable, professional, helpful. Shout out to Arlene who is lovely and a great property Manager.

Ross · 19 December 2025

★★★★★ 5/5

Google

Martin& Co, Stirling have been my letting agents since they took over County Rentals some years ago. They have been excellent in looking after my interests, advising me and keeping me informed. Pauline has been my most frequent point of contact and has always been most helpful and efficient. Alerting me to repairs required then arranging trades, certificates due and dealing with insurance companies for me. It is at difficult times companies prove themselves and Martin & Co have resolved everything efficiently and professionally. I have no hesitation in recommending them.

David · 24 October 2023

★★★★★ 1/5

Trustpilot

Martin and Co Oxford & Thame

Martin and Co Oxford & Thame: Not that any estate agent cares about a bad review but, what a joke, as a landlord, you try to be nice, you try to treat people with respect but clearly its just about money. I have spent countless hours chasing money due to financial errors on M & C side and I still have yet to get it back. Repairs have been done in my flat without my permission, so I just receive bills for things I wasn't even aware were broken. Emails ignored, calls ignored, communication = zero.Just absolutely rubbish but then, Not my first estate agent that has been like this. I have

Kelly · 24 June 2026

★★★★★ 5/5

Google

Kieran! He's an absolute gem, from the first time he got in touch to the last, he was spot on. Kieran definitely listened to my specifications and my waffling when I tried to explain myself when I was extremely stressed. At no point did it seem like I was getting on his nerves and the back and forth put me more at ease. I was under a lot of pressure to find somewhere to move to and Kieran would routinely phone up with suggestions of properties or email ones that may be suitable for what I needed. For me the way he can chat to people and be approachable is priceless and if needed in future would absolutely have my business again. Its taken a wee while to leave a review due to my moving but he needs to have his praises sung! Thanks again Kieran

Becka · 27 September 2025

★★★★★ 1/5

Trustpilot

I viewed a property at Bestwood Village

I viewed a property (House) at Bestwood Village as i am very eager to move there. The agent showing me the property put me forward for an application right there on the spot after i told her i was desperate to live in this area to be close to relatives. On viewing I mentioned one concern about the bath panel needing repair but there were several other minor concerns i was prepared to deal with myself on moving in. Once i had been put forward for the tenancy everything seemed to run smoothly until it came to being handed the keys. It was only after paying the deposit and getting the keys that i was told there was an inventory attached to the contract with repairs that were pending. I took my own photos and added these to an email and sent them to the agency and the landlord. From the offset the emails i received back and forth afterwards were rude and degrading to my character and i was left feeling guilty about reporting the repairs. They denied that i reported the bath panel to the agent on viewing (which I did) and I was told it was not appropriate to mention to the landlord that i had done so as it made them look in a bad light. I have never known such rudeness before with any other agencies. I have viewed properties before with this agency years ago and will admit they were a fair company to gain a property from. But after this experience i will never go with them again and I'm sure they've black listed me anyway. Just for being honest!!! I really wanted to move into this house but with this Agency as the go between my experience with the landlord did not run smoothly.

Patrick · 21 June 2026

★★★★★ 1/5

Trustpilot

If i could give 0 stars I would

If i could give 0 stars I would. My husband and I have rented a property through this agency for 1y and 4 m and for this period it was obvious that they care only for your money. When we moved in it wasn't cleaned properly, it smelled discusting, the spider webs were pretty much everywhere but due to our situation back then we moved in. They said that we are allowed to repaint walls and doors as long as it's in natural and light colors (we repainted only the front door since the rest was not worth it) however this drastictly changed when we were moving out. On various of visitations we asked about the forming mold, and how to handle it; if they could install a hood, because the cooking situation wasn't okay; if they can change the oven, because it was not working properly, however we never recieved an answer or solution for those things, which later were considered as "damaged beyond reasonable wear and tear". We had to terminate our contract because we find out that we are expecting a child and due to health reasons we had to move back to our home country, which led to series of emails, debating regarding the check-out report where the "before" photos were worse than the "after" but still demanding that we are responsible for paying for things like nails in the walls (on which is visible that it has been painted on top of them before our occupation); stated that we repainted the front door without permission; said that the mold was totally our fault (since they didn't advise us how to handle it); said that the kitchen walls were stained (because of the lack of a hood); we cleaned everything before moving out and it's clearly seen on the "before"and "after" photos, but they still demanded that we had to pay for the cleaning fee, and so on..... After 2 and a half months of emails they kept all the deposit and we even had to pay nearly 300 on top of that ,just so we could be done with them as we were already aproaching our due date and didn't have the nerves and time to continue. We are deffinetly sure that everything was just because they knew that we won't be in the country anymore and wanted to get from us as much as possible, but it's jsut too much.

Yana · 19 June 2026

★★★★★ 5/5

Google

We had the most wonderful experience selling our home with Martin and Co. Jacob - our agent, was incredibly professional, supportive and helpful at every step of the process. Our circumstances are very out of the ordinary and Jacob handled every curveball with grace. Highly recommend using this organisation and Jacob in particular. His warm yet professional style is fantastic!

Bryan · 16 March 2026

★★★★★ 5/5

Google

Had a Viewing for letting property on Friday 31st was very happy with service Jacob was very helpful in answering all questions comes very positive bubbly attitude.

Liam · 5 November 2025

★★★★★ 1/5

Trustpilot

Extremely disappointed

Throughout our tenancy we had to constantly chase for updates, and several issues with the property were never fully addressed. We maintained the home to a high standard and left it in a clean, well‑kept condition, yet our landlord is now refusing to release our deposit. This situation has been made even more frustrating by Martin & Co’s nitpicking during the checkout process, despite clear evidence of fair wear and tear and the overall condition we left the property in. Based on our experience, I would strongly advise avoiding 24 Blagdon Close. The landlord has been extremely difficult to deal with and the lack of fairness at the end of the tenancy has been unacceptable.

Ellie · 11 June 2026