Taylors Lettings Stevenage reviews

★★★★★ 5/5

Trustpilot

Taylors helped us find a new home in Bicester

Taylors helped us find a new home within a short space of time. They are friendly and supportive. The home-finding process was user-friendly and less tedious than other property agents. We recommend them to anyone looking for a place to rent or house to buy as they are doing a good job. Thank you, Rebecca for your great help and support in finding us a new beautiful home.

George · 16 January 2025

★★★★★ 5/5

Google

We’ve had a great experience with the team at Taylors. Excellent customer service, caring and very knowledgable. Andy carried out the valuation of our property and was excellent, approachable and gave us great advice. Helen, Hannah, Meghan and Joe have been amazing, communication has been fluid and constant, they were always available. A big thank you to all!

Ana · 28 November 2023

★★★★★ 1/5

Google

There are no words to express how poor Taylors in Stevenage are. Got handed keys to our flat (renting), and found the place had new damp/moult inset, broken windows, drawings all over the walls, and the bathroom was so rancid I had to see the GP for irritation to my vocal tract due to the toxic smell. We tried getting hold of the estate agent on the day to deal with these issues, but after initially being promised a call back, they clearly turned their phones off and locked up the office. The emergency maintenance line they provided also failed to answer, so we were left stuck. Now, almost a month later, we have not been able to move in. We are fighting for release form our tenancy, as well as getting a full refund - but the people we have been dealing with have lied to us, deceived us, been incredibly rude, and clearly couldn't care at all. We were promised a COVID safe deep clean of the property before our move in date, which did not happen. And, despite confirmation in writing, they are now saying it was not their responsibility to clean. Madness. The property is not safe for habitation in its current condition. We have reported them to all relevant agencies and regulators, and we will be seeking legal action. Avoid at all costs.

Oren · 25 August 2021

★★★★★ 5/5

Google

My wife and I engaged Taylors to value our property in Stevenage. Despite not selecting Taylors to continue, the service was brilliant, I make a point of saying they are the "best estate agents we've never used". Rickie and Megan particularly would keep us up to date with what is happening in the market, were understanding of our choice and kept working to support us through our sale process. My wife and I would absolutely recommend Taylors, as an outstanding estate agent, with a professional and customer centric team.PositiveResponsiveness, Professionalism

Jim · 25 August 2021

★★★★★ 5/5

Google

I would like to take this opportunity and share my experience. Ashley the branch manager has been professional and supportive. We have faced couple issues with our new property he has been understanding and I believe went out of his way to help and support and solve our matter. Thank you very much Ashley. The customer service provided by you has been outstanding and professional. A lot of people can take example and learn from you how to deliver exceptional customer service.PositiveResponsiveness, Quality, Professionalism, Value

Jowanka · 25 August 2021

★★★★★ 5/5

Trustpilot

I have been renting through this this…

I have been renting through this letting agent for almost 2 years now and it has been an amazing experience so far. The property manager Nathaniel Allibone has always being prompt with reported issues and recently made sure that an urgent repair issue was completed on time. .They take maintenance repair issues serious and are reliable to get quality services. I recommend their service to everyone.

MR · 10 January 2025

★★★★★ 5/5

Google

Taylors stevenage were extremely easy and efficient to deal with! Henry was fantastic and made it a smooth process! Would 10/10 recommend to anyone

Matthew · 25 August 2022

★★★★★ 1/5

Trustpilot

Avoid!

If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.

Jane · 28 May 2024

★★★★★ 1/5

Trustpilot

Do not use this agency.

Taylors Lettings of Northampton are the most atrocious, dishonest, incompetent buffoons I have ever had to deal with.They will come up with every excuse they can to keep your deposit. My partner left her property of two years in a better condition than it was when she moved in, yet they attempted to keep her deposit in a way that breached their own contract. They lied repeatedly to try and achieve this. Like others have stated, they will use "cleaning" as their main excuse. They also tried to charge her for cutting the council owned grass at the front of the property.One particular male member of staff acts like a bully on the phone. He is rude, unprofessional and just puts the phone down on you. He even made up a fake rate of VAT for a cleaning company that isn't even VAT registered in an attempt to justify keeping a large portion of my partner's deposit. It's worth noting that the person who owns the cleaning company in question used to work for Taylors Lettings, so make of that what you will.There are many other reviews making these same claims, but please, if you respect your hard earned money then do not give it to these cretins. If you are already renting with them then make sure to document everything before you leave, and seek legal advice if necessary.

Wesker · 24 May 2024

★★★★★ 5/5

Google

The lettings team have been brilliant start to finish during the whole process from viewing, referencing and through to the signing of all paperwork. Signing documents via email has been super helpful and made the whole process much quicker. They respond very quickly and are super friendly and efficient. Highly recommend

Rob · 26 February 2024

★★★★★ 5/5

Google

As a first time buyer, I would highly recommend Taylors and Countrywide Mortgages. I would like to say a personal thank you to our Mortgage Broker Chloe and Hannah at Taylors for your help and support throughout the process.

Lauren · 25 September 2024

★★★★★ 5/5

Google

The Team at Taylor's are the best you can use. We settled on two Agency's to sell our house and provide a little bit of competition. Well the others "C" had all the gossip but no substance. They promised lotsulots ofTof viewings professionalb failed badly. They used pictures of the property which Taylor's professionally took. Taylor's kept us informed and provided plenty of viewings 11 in 2 days. We sold our home and had three bidding to buy it. It was sold in 48 hrs, I have been recommending them ever since. keep up the great work, you deserve it, thank you all.PositiveResponsiveness, Quality, Professionalism, Value

John · 25 August 2020

★★★★★ 5/5

Trustpilot

Rent out my property through Taylors…

Rent out my property through Taylors Country Wide and Nathaniel has been most helpful and efficient when dealing with a property repair.

Gary · 18 September 2024

★★★★★ 1/5

Trustpilot

Avoid, none professional

If I could, I wouldn't give even one star. The agency/agent worked on behalf of one of owners, helping to delay and stalling the sales process for one owners benefit. And personal gain, as recieving money for this from said owner. Often not replying, selective replies, replying with delays once recieve instructions from other owner.

Sanchausis · 13 April 2025

★★★★★ 1/5

Trustpilot

* AVOID as much as possible!

* AVOID as much as possible!Regret having had anything to do with the Downend branch.So many times they agree with you on something on the phone, but then deny it completely. Terrible service for our check-in, check-out and any communication about ending the tenancy.** DODGING a lot!I used zero deposit and they used COUNTRYWIDE to do the check-in and check-out report. The check-in report was concise and had super low-quality pictures and general comments while at the checkout they did a comprehensive bit-by-bit report with loads of dodgy comments on issues with furniture that existed before! Even of the things that were not mentioned in the check-in report. They tried to make a big claim for a deposit based on this!

Arash · 29 February 2024

★★★★★ 5/5

Google

Ellie and her team could not have done more for us when they sold our house in January. They made what is normally a very stressful experience care free. I can not recommend Taylor's enough.Our house was put on the market on a Thursday evening, and was sold by the following Monday.If we still lived in the area i wouldn't hesitate to use them again when the time came

Andy · 26 August 2016

★★★★★ 5/5

Google

Chloe has provided excellent support and maintained great communication during the remortgage process👏 Chloe is very efficient and client orientated. So happy with the outcome 👍PositiveProfessionalism

Gabriela · 25 August 2021

★★★★★ 5/5

Trustpilot

Thus far- happy with the experience in working with Natalie

Thus far we are very happy with the care and attention that Natalie from TaylorsCountrywide Oxford has provided. When faced in taking over the Agency of a flat with sever mould problems, which has been ignored for months by the previous Agency- Natalie jumped in to move things forward with the landlord and get things fixed. The problems are not fixed as of yet- so I am hopeful, but cautious in waiting for the problems to be fixed. She has been kind, attentive and understanding as we have worked with her. We are so very thankful to have an Agent who seems to care to take care of us at the renters and the landlord.

Paige · 14 February 2024

★★★★★ 1/5

Trustpilot

Where do I start? Dreadful people.

Where do I start? I rented an apartment from the Bedminster branch, and it was an unbelievably awful experience from beginning to end. They lied about the opening inventory, there was no hot water or heating for most of the tenancy period (and they literally couldn't even be bothered to reply, let alone sort the problems out), they lied about damage caused when I left (which I did not cause), and now they refuse to communicate with me regarding the return of my deposit. Needless to say they are also withholding my deposit with no legitimate reason whatsoever. It would be really difficult to find a worse company to deal with. They treated me shockingly badly, lied through their teeth, and are trying to steal my deposit. Just awful. Avoid at all costs. UPDATE: 3 months later, I opened a dispute with Taylors via MyDeposits and submitted my honest evidence to counteract their lies and today received the deposit refund in full. Keep evidence of everything Taylors tell you (they WILL lie later on), take photos of everything, take videos of everything..... eventually, you will get your money back from these rogues (as long as you are being honest).

Peter · 8 February 2024

★★★★★ 1/5

Trustpilot

oxford - Absolutely useless and infuriating

Absolutely useless and infuriating - they feed you empty promises and lies constantly saying they have done what you asked and then you realise they actually never did - over and over again rinse and repeat - they will NEVER respond to your issues with the house you rented unless it is an emergency that will damage the house never mind that it is a risk to your health unless you literally ring them up every day multiple times for 2 whole infuriating months and then eventually maybe they will do something after you say you will put in a formal complaint but not after they tried to gaslight you first saying nothing is wrong

Katherine · 2 February 2024

★★★★★ 5/5

Google

My husband and I did not purchase our house through Taylors but after viewing a few properties with them, we met Chloe and decided to stick with her for our Mortgage advice. Best decision we made! Chloe managed to get us an amazing mortgage offer and then went further to provide us with advice and information every step of the way through the buying process. This was invaluable as it was out first time purchasing a house and Chloe has a wealth of experience and knowledge. Would wholeheartedly recommend her.

Grace · 26 August 2019

★★★★★ 1/5

Trustpilot

GDPR Violations

The Aylesbury branch handled a single inquiry. They decided this was enough to add me to mailing lists and bombard me with spam. They have zero understanding of GDPR. Customers must opt-in for mailings. I never opted in. Their unsubscribe fails. The sending e-mail is not monitored either, so it is impossible to unsubscribe.I blame Countrywide - their owners, for inadequate oversight of their subsidiaries. Interestingly Countrywide fails to publish any public privacy policy. All major companies do so and include a clear e-mail where users can send in privacy concerns. This speaks volumes.Unless this gets sorted immediately I shall report them to the ICO where they may be subject to fines of up to 4% global revenues.

Verified · 26 January 2024

★★★★★ 5/5

Trustpilot

We were looking for a rental property…

We were looking for a rental property in the Oxford area, as we were moving from Norfolk after selling our house so we got used to the area before we buy. We did not realise how brutal the rental market is, other estate agents tried to get us into pushing up our offers to play us off against other potential renters but Taylors were the opposite, they were very professional at all times, took the stress out finding a house and at all times very helpful. Couldn't recommend them highly enough

Mark · 11 January 2024

★★★★★ 1/5

Trustpilot

Avoid Taylors at all costs

Carter: I like the flat, if you clean it and fix this list of 6 items, I will take itTaylors: We need money from youCarter: No worries, can you confirm the flat will be cleaned and the list of 6 items fixed before I move in?Taylors: Yes ..... money pleaseCarter: Can you put it in writing?Taylors: No .. but you can trust us .... give us money or we will give the flat to someone elseCarter: I can move in two weeks timeTaylors: You need to pay from next weekCarter: But you won't have time to fix the 6 thingsTaylors: We promise we will - money pleaseCarter: I am paying on the condition that the flat is cleaned thoroughly and the list of 6 items fixed before I move inTaylors: Give us more money, plus you have to sign this inventory saying everything is perfectCarter: Paid, on trust that the things I have signed for are fixed (including the broken smoke detector and fire alarm, which is a legal requirement and you have made me sign is working when we both know it isn't)(Moving in day)Carter: The flat is not cleaned and none of the 6 things are fixed, including legal minimum requirementsTaylors: (no reply)Carter: Can you answer my questions please?Taylors: (no reply)Carter goes to the branch: Please can you explain when these things will be fixed, obviously it is now too late to clean the apartment because I have moved in.Taylors: You need to report these things to maintenance, this is nothing to do with us now that you have moved in. We can only discuss matters which were raised before you moved in.Carter: But these are all matters which were raised before I moved in.Taylors: Can you show us in writing?Carter: No ... your refused to put it in writing, assuring me I could "trust" you and pay a lot of money to you.Taylors: This is nothing to do with us, you need to approach the landlord via the maintenance appCarter: But you are the people who agreed to my termsTaylors: Tenants don't dictate terms, the landlord doesCarter: So why did you agree to my terms if you are not able to?Taylors: We can't help you, this needs to be reported to the landlord who will consider the list of 6 itemsCarter: This is not what was agreedTaylors: More moneyCarter: Not until you fulfil your end of the agreementTaylors: You signed everything was in good order, including the fire and smoke alarms, and the cleanliness. Carter: On the understanding that I could only move in if I signed the incorrect inventoryTaylors: Not our problem ... give us more moneyCarter: (reports list of 6 issues to landlord via the maintenance app, three months later .......... silence from landlord, silence from maintenance app, silence from Taylors).UPDATE: Upon leaving the apartment, Taylors decided to keep the whole deposit, even though we left the apartment far cleaner than we found it. They claim we stained the carpets (WE ACTUALLY CLEANED THE PREVIOUS TENANT'S STAINS), they claim we put nails in the walls (we didn't!!!), they claimt he oven wasn't clean (WE CLEANED IT THOROUGHLY WHEN WE ARRIVED AS IT WAS COVERED IN FOOD DEBRIS, LEFT IT MUCH MUCH MUCH CLEANER THAN WE FOUND IT), claimed we didn't clean the fridge and freezer (outright lies), claim we stained a wall (WHEN WE CLEANED THE HEAVILY STAINED WALLS WHEN WE ARRIVED AND THE ONLY STAIN WE COULND'T REMOVE WAS THE STAIN THEY CLAIM WE PUT THERE), the company is a total disgrace; dishonest from start to finish. NEVER USE THIS COMPANY IF YOU ARE AN HONEST PERSON.

Carter · 7 January 2024