Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey never turned up for appointment and no phone call to cancel.
Jacqueline · 23 October 2023
Agent replied · 22 October 2024
Hello Jaqueline, I have looked into this and we have no record of you on our system. Everyone that views any property is registered on our system before viewing for professional and safeguarding reasons.
If I had any contact details for you I would call you directly to discuss it with you and compensate you if necessary but I have no way of getting in touch. Please call me, Neil Hall on 01438 728444 to resolve any complaint that you may have. I look forward to hearing from you.
★★★★★ 5/5
GoogleThey were able to handle my request to move in fast very well. The house was in very good condition, the staff were friendly and helpful, the credit check and rentshield were very fast and efficient. Haven't unnecessarily bothered me, no hidden costs. Were particularily helpful as my fiance is american, where other companies would have kicked up a fuss about credit reliability, they did not. Would go with them again and highly recommend them.
Caleb · 25 October 2015
★★★★★ 5/5
GoogleWe purchase a property recently and they were very helpful from the start until we got the keys.
Abram · 11 December 2024
★★★★★ 5/5
GoogleExcellent service from start to finish. Kept me informed at all times. Can’t thank them enough for their kindness and thoughtfulness. Would definitely recommend them.
Jean · 13 August 2024
★★★★★ 1/5
GoogleRubbish to rent from .. disgraceful communications and happy to leave there tennets with broken beds and deny for over 4months that never told them still on going .roofs falling down garden over grown broken cooker and much more to wrote down . Quick enough to take money but not to fix amy problems .... they need to ship up ..
Leanne · 23 October 2020
★★★★★ 5/5
GoogleWe couldn’t ask for a better service than the one we received at Homes and Mortgages. Thanks to Mr Elliot Harley for helping us out through the whole process of finding us the best apartment.
Ruvimbo · 23 October 2023
★★★★★ 4/5
GoogleReally helpful staff great service, especially Sammie and the mortgage adviser Lee.
Thank you guys.
Ben · 24 October 2018
★★★★★ 4/5
GoogleHad bad experiences with the buyers and their solicitors but Louie remained determined and followed through every query. He was kind and courteous towards myself and my family at all times even when I was getting stressed!
Angie · 23 October 2022
★★★★★ 5/5
GoogleGreat service from Sammie, always a pleasure to deal with and very prompt and helpful replies to emails. Thank you!
Robert · 24 October 2018
Agent replied · 22 October 2024
Hi Robert, thank you for your review. We wish you well with your new property.
★★★★★ 1/5
GoogleThe staff have been really rude and patronizing any time I have called up for an issue.
Luke · 24 October 2017
Agent replied · 22 October 2024
Hi Luke, thank you for your review and following on from our telephone conversation we have clarified that it was the latest phone call to the office that you made. As discussed this will be addressed with management and the member of staff. We pride ourselves on giving a better customer experience.
★★★★★ 5/5
GoogleAlways helpful and friendly I have brought property here and are now a landlord, always keep you up to date. Could you ask for more I don’t think so.
Malc · 23 October 2022
★★★★★ 5/5
GoogleReally helpful staff who kept me informed throughout the process! Thank you all.
Catherine · 23 October 2023
★★★★★ 4/5
GoogleTook longer than expected but all round decent service provided, mentioning Lee on the initial contact, having contact with both Peter & Louie throughout
Kerry · 23 October 2022
★★★★★ 5/5
GoogleProfessional, helpful & efficent, friendly members of staff always willing to sort things out.. we are repeat clients & always happy with the service.
Kat · 23 October 2020
★★★★★ 5/5
GoogleProfessional and helpful office that go above and beyond to help you out. Cant recommended highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Paul · 23 October 2020
★★★★★ 5/5
GoogleVery happy with the team, got me out of a tight situation!
Rory · 23 October 2021
★★★★★ 5/5
GoogleThe best Estate Agents in Stevenage, particularly impressed with Lee McManus. They are proactive, very knowledgeable and have excellent customer service.
Darren · 24 October 2018
★★★★★ 5/5
GoogleVery professional fast response
Overall brilliantPositiveResponsiveness, Quality, Professionalism, Value
C · 23 October 2021
★★★★★ 5/5
GoogleExcellent service from the mortgage consultant Lee
Damien · 24 October 2017
★★★★★ 5/5
GoogleRating only, no written review.
A · 24 November 2021
★★★★★ 5/5
GoogleRating only, no written review.
Nsikak · 23 October 2021
★★★★★ 1/5
GoogleRating only, no written review.
R · 24 October 2019
★★★★★ 5/5
GoogleRating only, no written review.
Sheila · 24 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
