Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis is the second time we are buying a property and we were bit hesitant of picking a high street agent and going with online one. As I had a terrible first time home buying experience with high street agent. But H&M surpassed all my doubts. They explained to me all the pros and cons. In the end I was super happy choosing H&M. They have a good rapport with the solicitors and made my life easy. Always kept me upto date with any progress. Special mention goes to Sammie as she was friendly and explained every step of the process. I would highly recommend this local agents as they are up to date with Stevenage market scenario and very friendly to first time buyers like me.
Naren · 24 October 2018
Agent replied · 22 October 2024
Hi Naren, it was a pleasure helping you and your family move property. We all hope you enjoy living there for many happy years. All the best, H&M.
★★★★★ 5/5
GoogleElliot at Homes and Mortgages helped me when looking for a house to rent. He made the process really easy and was very quick to respond to all emails. Would definitely recommend.
Andrew · 26 September 2025
★★★★★ 5/5
GoogleOver 10 years we have received excellent and friendly service from Homes and Mortgages Stevenage from all of their departments. They provided informed help when buying and a first class approach when selling.
The property management team have been 100% reliable.
All together we think they are brilliant team. Highly recommended!
Andy · 21 February 2025
★★★★★ 5/5
GooglePeter west and the team at homes and mortgages have yet again sold been suburb in providing me with excellent service from marking my property and pushing things though to completion
I highly recommend homes and mortgages for sales and letting
Chris · 2 May 2025
★★★★★ 5/5
GoogleWe instructed Homes & Mortgages to sell our house having been impressed with Robert, the Agent that showed us around another property. His common-sense and honest approach meant it sold extremely quickly - he kept us updated regularly, handled any issues with professionalism and humour and was always on the other end of the phone if we needed him to answer any questions or provide reassurance.
Tracy · 26 March 2024
★★★★★ 5/5
GoogleHighly recommended - for sales, lettings and management. They're managing my properties for nine years now and are true professionals.
Very helpful to both landlords and tenants.
Lee the manager is extremely passionate and motivates the whole team, Sammie, Vicki, Peter and Yolanda.
Absolutely trustworthy!
Thank you Lee and the rest of the team
Ron · 24 October 2018
★★★★★ 5/5
GoogleFollowing a free, no-obligation visit we chose Homes & Mortgages to project manage the full renovation of a property ahead of letting.
The project was complex & involved coordinating multiple trades - Lee & the team were polite, professional & transparent throughout.
Homes & Mortgages are now acting as letting agents for the property. Great service & great communication - highly recommended.
Gill & Paul Pritchard
Tom · 24 October 2019
Agent replied · 22 October 2024
Hey Gill & Paul,
Thank you for your amazing review!
We are so glad you found the process easy with our amazing team here.
Our team is always here if you need us!
★★★★★ 5/5
GooglePeter West dealt with the sale of my late fathers house, he displayed nothing but kindness, compassion and professionalism whilst also going above and beyond to address the byers ever increasing demands. I would highly recommend.
Mark · 23 October 2023
Agent replied · 22 October 2024
Hello Mark. We really appreciate you taking the time to leave a kind review. Peter is indeed an asset to us and I know he was determined to get the sale through. Thank you for choosing H&M and we wish you well.
★★★★★ 1/5
GoogleVery disgusted on how they handled me, no respect for time and effort. Had set a viewing at 09 : 30, we were already at the site as we respect everyone's time and commitment, then agent told me tenant was not ready, had to be moved at 13:00, we agreed then we were back on the site again, rang the agency, only to be told that tenant won't allow, not until 14:30 , total no respect for time, effort and commitment.
Agent told me he was trying to call but received no calls to at least have the decency to inform us.
Cherry · 23 October 2022
★★★★★ 1/5
GoogleOne of their property agents is over charging and cannot be easily talked to. Ive sent a complaint in their email but there is no response. They are not giving back my holding deposit and not giving me a checkout report. Im just waiting for a couple of weeks more to proceed to filing a complaint legally in the redress scheme.
Lou · 23 October 2023
★★★★★ 1/5
GoogleThe team were great prior to moving in, since moving in not so much. Issues have been brought up with the room I rent multiple times and they just don't fix them. The room had to be cleaned on moving in as they didn't bother, the furniture is falling apart and the double glazing is blown. The bed that was in the room is making my back steadily worse and when they get contacted and told any of this they just attack you. Landlords probably love these guys but don't rent from them, you don't want to end up like me.NegativeResponsiveness, Professionalism
Mike · 23 October 2021
★★★★★ 5/5
GoogleMy wife and I were assisted by this lovely gentleman Elliot Harley to acquire a lovely apartment. We extend our heartfelt appreciation to the entire team of H&M.
Davison · 23 October 2023
Agent replied · 22 October 2024
Hi Davison, thank you for your kind words. Here's too a long and prosperous relationship moving forward!
★★★★★ 5/5
GoogleH&M has been very helpful from my house search to renting and moving in. I was given detailed and helpful information before moving in and any questions I had were answered promptly. The issues I had were taken care of immediately and they are just a call/email away. I highly recommend H&M.
Special appreciation to Elliot.
Chioma · 27 December 2023
★★★★★ 5/5
GoogleThis is the 2nd property I have been with H&M, first class. Really helpful and patient. Rob, Peter, Neil and Eliot all really supported us through the process. Thank you guys.
Also a shout for their mortgage side with Lee, very knowledgeable and helpful, again first class.
Peter · 25 May 2024
★★★★★ 5/5
GoogleOutstanding service from start to finish. All the staff are amazingly friendly but special mention goes to Sammie Button who always replied to my emails and calls in a timely and professional manner, whilst being friendly and approachable at the same time. Nothing was ever too much trouble. An all-round great estate agents
Eileen · 24 October 2018
Agent replied · 22 October 2024
Thank you Eileen. Here’s to a long and successful relationship.
★★★★★ 5/5
GoogleBrilliant service. They really worked hard to find a buyer for our property and to help with the completion of the sale. Easy to communicate with and quick to respond. Can’t recommend enough.
Danielle · 11 November 2024
★★★★★ 5/5
GoogleMade the whole process effortless and smooth. All the staff were very helpful and accommodating to my needs. Thank you all.
George · 23 October 2023
Agent replied · 22 October 2024
Thank you George.
We hope you are enjoying your new home.
★★★★★ 5/5
GoogleFirst class service from start to finish. Communication was second to none. All viewings were carried out by the agents and I was informed in advance of any booking. Always followed up with feedback. I would highly recommend. Thanks especially to Peter and Sammie!
Gina · 23 October 2020
Agent replied · 22 October 2024
Hi Gina, thank you for your kind words. We are pleased that the sale process went smoothly and you were happy with the service you received. Should you need us again in the future we are only a phone call away.
★★★★★ 5/5
GoogleThey made the whole renting process very easy and were very good communicators.
Penniah · 23 June 2025
★★★★★ 5/5
GoogleI've never met a harder working team of estate agents. I can highly recommend H&M having used them twice now. They are very honest, approachable and professional. Good communication means you're never left worrying about how things are progressing. Exactly what you would hope for! 5*
John · 24 October 2019
Agent replied · 22 October 2024
Hi John,
Thank you so much for your review.
At our estate agents Stevenage we always aim to please and we are so glad you were happy with your experience!
Come and see us again soon!
★★★★★ 1/5
GoogleVery disappointed... Be careful with the check out fees! Although they are mentioned in the contract, the amount they charge you is completely arbitrary and it is not included in the list of terms and conditions for applicant tenants you are given in the beginning of the tenancy. They even failed to show me any internal document with the tariffs, or costs associated to them and forced me to dispute it if I did not agree. They were 100gbp+vat but could have been any amount..
Albert · 24 October 2017
★★★★★ 5/5
GoogleRecently moved into my first rental property, having only lived with people previously I had a lot of (daft) questions, Sammie who I dealt with mostly and the rest of the team have been really helpful and informative making the whole process much less daunting!
Mikayla · 24 October 2018
Agent replied · 22 October 2024
Hi Mikayla, your more than welcome. We wish you well in your new place.
★★★★★ 5/5
GoogleHave very good experience, buying property. Peter west is very professional and provides quality service.
Ravi · 23 October 2023
Agent replied · 22 October 2024
Thank you for your kind words Ravi. We hope you like your new home.
★★★★★ 5/5
GoogleGreat staff, great work by peter, Rob boomshakala
Even though delay from my end due to unprofessional solicitor but Rob boomshakala & peter persisted & helped me all the way through 🌟🌟🌟🌟🌟 …
XBOoM · 24 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
