Trusted Agent profile · Stevenage
★★★★★
1,504 reviews across 1 platform
Stirling Close, Stevenage, SG2 8TG
Part of Hill Residential Limited, see every office.
Hill Residential Limited's office in Stevenage, at Stirling Close, is rated 4.9 out of 5 across 1,504 reviews on 1 platform.
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Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
5/5
TrustpilotFollow up repair works
Simon Cowdrey arrived on site at The Meadows Community Centre with a long list of repair works which he had to follow up, he managed to complete them all apart from a couple which turned out to be a two man job and was going o report back to the office and arrange another visit, in all the areas he was working in he always cleaned afterward and never left a mess, a good job done all around the site.
5/5
TrustpilotBroken light socket.
Alan Deadman was professional and polite and uniformed. He fixed the issue without fuss and on time.
Hello Chris,Thank you for your positive feedback. We will be sure to pass it onto Alan.Many thanks,Hill Customer Service
5/5
TrustpilotA professional and efficient service.
A professional and efficient service, with consideration a good tradesman completed and cleaned work area .I would recommend Alan Deadman to any of Hills clients.
5/5
TrustpilotStaining on the walls
Had some staining on the walls that needed sorting out, Darnell was brilliant and explained what needed doing and also sorted a couple of other snags I mentioned whilst he was here.
5/5
TrustpilotGraham and Ben Aken
Thanks very much Graham for fixing the lock, and re-sealing the bathroom screen. All good!Thanks Ben Aken for helping with power sockets, and handling loose pipes in the bathroom - those got fixed in the wall quite nicely.
5/5
TrustpilotFail is Helpful and friendly
Fail is Helpful and friendly , Thank you .
Hello Daniel,Thank you for your review. Many thanks, Hill Customer Service
5/5
TrustpilotReally helpful
Faik came to fix an issue I had been waiting on for a while, and he was so quick and helpful. I am really pleased with the result, thank you so much Faik!
5/5
TrustpilotAn excellent service by Bradley
Bradley was excellent at doing what he was sent to do for us. Was polite, efficient and knowledgeable. Very helpful and keen to rectify any issues
1/5
TrustpilotPoor warranty CS / operator / contractor follow-up service
Many parts and appliances start to have problem under warranty but it's very hard to have appointment or arrangement to sort out the source of problem, not to mention the solution or need other rounds to wait for the CS or personnel to contact the corresponding contractor for a visit to start investigate the source of problem. Repeated waiting again and again for delay of arrangement / visit investigation / then fix, not to mention missing to acknowledgement, reply or confirmation via email. Many times different operator just come and inspect for few minutes, not sure of back office communication and a problem and last for two months without a step forward to resolution very often. Plastering need to redo and redo again for half year just because they ignore the problem of vent fan and delay to change one first. Problem prolong since last winter to this summer!
1/5
TrustpilotFlat door cannot be closed
My flat from HILL is just out of warranty. I just noticed my living door cannot be closed as the lock is seriously not aligned. The issue cannot be accepted, and they just said no without any apology.
Hello Heidi,Thank you for your review. We will pass on your thanks to Simon.Many thanks,Hill Customer Service
5/5
TrustpilotBarry was very helpful well recommended
Barry was very helpful ! He has alot of knowledge and is always keen to help fix any issues we have
5/5
TrustpilotPhil was very polite helpful and did…
Phil was very polite helpful and did jobs to a high standard.
Hello Adam,We appreciate your feedback.Many thanks,Hill Customer Service
5/5
TrustpilotKelvin was brilliant
Kelvin was brilliant. He was so helpful and friendly and did a really good job.
Hello Sarah, Thank you for your feedback, it is very valuable to us. Many thanks, Hill Customer Service
5/5
TrustpilotHill snagging fixes
Mike, Michael, and Simon came to fix a myriad of issues we'd had; all relatively minor, but all needed doing. We had other contractors on site who weren't being considerate of our furniture. The team from Hill stepped in to make sure our possessions were protected from the works of the contractors. A wonderful team who we're confident will help us again in the future.
Hello Kieran,Thank you for leaving us a postive review. It's great to hear the team were able to help and demonstrated Hills commitment to excellence. We will be sure to pass on your feedback.Many thanks,Hill Customer Service
5/5
TrustpilotBarry Nugent did an outstanding job
Barry Nugent did an outstanding job repainting my ceiling today. He approached the task with great attention to detail, ensuring no corners were cut. Barry meticulously removed the old paint, thoroughly sanded the surface, and applied the new paint with precision.What impressed me the most was his commitment to quality and his willingness to share helpful tips for other repair works around the house. His expertise and professionalism were evident throughout the entire process.I am extremely satisfied with the results and grateful for Barry’s hard work. Thank you, Barry!
5/5
TrustpilotRAALF FALLAHAS GOOD WORK
Not much of a fan of hill personally, we haven’t had the best experience but Raalf Fallaha on the other hand, what a legend He popped round, smashed out the jobs professionally and swiftly without cutting corners. He turned up on time and was very polite, well dressed and equip for the jobs he had on.5 stars for Raalf
Hi Mytch,Thank you for your review. We really appreciate you taking the time to share your experience. We are glad Raalf was able to demonstrate Hills commitment to excellence. We will be sure to pass on your kind words.Many thanks,Hill Customer Service
5/5
TrustpilotFabulous customer care
Having recently moved into a new Hill home I wanted to give a shout out to our Sales Executive Maria Gatehouse. Fabulous customer care and support from the minute we expressed an interest in the development right though to moving in almost 1 year later. Maria's help and genuine care guiding us through the ups and downs of selling our house and buying our new Hill home was invaluable. Nothing was ever too much trouble. We couldn't have done it without her! Thank you!
5/5
TrustpilotPeter was very professional
Peter was very professional, polite, knowledgeable and always informed me of what he was going to do next. Would highly recommend him.
5/5
TrustpilotGood and efficient service
Alan was very friendly, fixed the problem efficiently and well. No complaints
Hello Anna,Thank you for your feedback. Alan will be happy to hear.Many thanks,Hill Customer Service
5/5
TrustpilotAndy Delaforce was wonderful.
Andy Delaforce was wonderful.He came to fix a leaking shower and was able to repair the mastic quickly and neatly.It looks great!
5/5
TrustpilotRichard
Richard is very friendly and really helpful. Willing to go the extra mile to get the job done to a timely manner whilst maintaining great quality work! Thank you so much!
5/5
TrustpilotMichael chapman
Michael chapman, has done a great job on my flat , 20 Roman field stoke Hammond.
5/5
TrustpilotRichard went above and beyond to fix…
Richard went above and beyond to fix the door on my balcony and he organised a follow up for an issue he couldn't resolve due to missing parts.
5/5
TrustpilotBradley Sullivan is a fantastic worker
Bradley Sullivan is not only a marvelous worker performing an incredible work, but he is also very polite and diligent, that it is very appreciate it when somebody comes to your home.
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