Stirling Ackroyd Lettings Station Road reviews

★★★★★ 5/5

Trustpilot

I don’t usually write reviews and…

I don’t usually write reviews and recommend businesses to go through for other people but , Stirling Ackroyd’s service , in particular by a man named Jad was beyond great. My first encounter was when I was in Brixton (Being from north, I’m sure you can guess I’m not familiar with Brixton). I was lost . I went into a few shops and they disregarded me for directions to get to the place I was traveling to. Then I went into Stirling Ackroyd where Jad had just finished a phone call. Well presented , he stood up, greeted me and showed me how to get where I wanted to end up. The second encounter was when I was trying to find a property in the area. He was very helpful on the phone and is keeping me updated for the properties that may be of interest. This constant update is helpful in keeping stress levels down as I know someone is trying to find the correct property for me that I can call a home. I would definitely recommend going to at least Stirling Ackroyd, if not Jad for services.

Ishaan · 6 October 2023

★★★★★ 1/5

Trustpilot

Abysmal Service

Stirling Ackroyd was absolutely wonderful when I signed my tenancy with them. However, now that I’ve ended my tenancy, I am having to fight to get my deposit back - like many others have reported in their previous reviews. There is no communication unless I chase. I have had to call and email - all of which are ignored or when I do get a response, it’s over 3 weeks later. I have only recently received the inventory report from check out (I left my flat over a month ago, so why am I only getting the information now), and it’s because I had to chase. Despite my emails including my address in the subject and message, I have been asked for the address several times, as if I hadn’t included them. Unfortunately, I will now have to file a dispute, and will be contacting the Ombudsman and my lawyer, to see what the next steps are, as it’s clear that while Stirling Ackroyd may have good reviews, they have no interest in helping me, have let me down and I cannot recommend them.

Laura · 23 September 2023

★★★★★ 1/5

Trustpilot

Bad management service and very slow

Usually I never write a review, but this agency is let me down many times with propriety management .I been with many agencies the worst I deal with it it’s Stirling Ackroyd.I rent a house with them around 3 years.And due this 3 years 4-5 times they changed property management and they didn’t notice the tenants, when I have problems in the property and try to contact the property manager they left the company. Also it’s very slow service if you have in issue in your property when you phone them they will ask you to write in email, and they respond to your email after one week .However any issues in your property it takes more Thant 4 weeks to sort if you are lucky.My advise from my experience if anyone have a chance with another agent please avoid Starting Ackroyd.

London · 9 August 2024

★★★★★ 5/5

Trustpilot

House Valuation

I received a call from Sandra Holmes at Stirling Ackroyd on Monday regarding my property, Sandra ran through several services that Stirling Ackroyd offered and asked me what plans we had if any with regards to our house. Unfortunately this time we were not in the market to sell but knowing that we were due to be renewing our mortgage sometime soon I asked if a valuation could be organised for us. This was carried out the very next day as I was very busy at work myself, and conveniently Sandra managed to book in a survey to fit in with my work schedule which was great. This was carried out by Matthew Parr, one of the sales directors, very professional and knowledgeable. I would like to thank Sandra for all her help and impeccable customer service, a true asset. A great team to deal with.

Customer · 13 September 2023

★★★★★ 1/5

Trustpilot

I rent a property on the rent collect…

I rent a property on the rent collect service with Stirling Ackroyd Guildford Branch. If you are a landlord I would avoid them completely. Despite chasing they have failed to process a rent increase. I've therefore issued notice to them and a month later I've still had no confirmation that the notice has been received and actioned and when their services will end. I have complained to their "complaints" department. This simply gets passed back to the branch manager who then calls me and tries to scare me about the forthcoming Renters Reform Bill into staying with them.

David · 23 September 2025

★★★★★ 5/5

Google

My experience with sterling ackroyd is one big good one. Special appreciation to Ashley. Man made me special. Ashley, Jordon and Chantelle were exceptional in helping me get an apartment. I will recommend you guys over and over again. 5 star team 👍 …

Emeka · 14 December 2023

★★★★★ 5/5

Google

Wanting to sell my husband's property, I chose Stirling Ackroyd to handle to the sale. My contact was Darren Lowles. Darren helped me every step of the way and honestly I had not got a clue of how …

Maryann · 16 December 2025

★★★★★ 5/5

Google

I got a very beautiful 3 bedroom house from Stirling Ackroyd, the process was done very smoothly by the members of Stirling Ackroyd, specially I thank Katie, Phillip and Nelson for their amazing work, I really apritiate what you have done to help me to get a suitable accomodation for us

Fardeen · 12 June 2023

★★★★★ 5/5

Trustpilot

My property manager Briana Trejos has…

My property manager Briana Trejos has been exceptionally throughout my tenancy.

Kasum · 18 March 2026

★★★★★ 5/5

Trustpilot

Great Property Management Service

Stirling Ackroyd have managed our portfolio of properties for a few years now and we are very happy with the service provided. Our property managers Lisa and Samantha have been extremely helpful. Very well organised and always very attentive. Assistance and response is very prompt and handled with care. Wouldn't hesitate to recommend to others.

Tasha · 16 April 2026

★★★★★ 5/5

Trustpilot

I’ve just moved into a new property…

I’ve just moved into a new property with Stirling Ackroyd and have Melissa as my new property manager. Since before my move in date she has been nothing but helpful! She checked in prior to the move to introduce herself and is so responsive if I have any questions. I am very pleased with Stirling Ackroyd and more specially, having Melissa as my property manager.

Charlotte · 22 January 2026

★★★★★ 1/5

Trustpilot

Worst communication ever

I am so disappointed with the service in the Guildford branch and Especially Aimee in property management. We still have not received our deposit back after 6 weeks since moving out - and every call I make gets ignored, every email ignored. I am owed over 3000, and not getting anywhere. Awful, would never trust these again.

Grace · 16 September 2022

★★★★★ 5/5

Trustpilot

Shona West managed and project managed…

Woking OfficeShona West managed and project managed a very substantial and complicated home flood insurance claim , which took 9 months to complete. She consistently addressed and followed up with Insurers and communicated and appraised us of progress. Her suppliers were excellent as was the main contractor Westworks and team, who put the house back together.We have worked with Shona for the past 5 years who has delivered outstanding service for which we are most grateful.

Clive · 21 October 2023

★★★★★ 1/5

Trustpilot

Advise not to use - update

As an update to my previous review, we are now going through the end of tenancy process with SA. It is worse than I expected.. the checkout report took me several hours to check and fortunately I did as I found approximately 50 errors of issues that they mention, but are also clearly apparent in our check in report. When I informed them they ignored me and later proceeded to take a large amount out of my deposit for which most was for existing issues, or problems that were not our responsibility as per the tenancy agreement. Please please do not use them as it will take a great deal out of you.

NL · 29 August 2025

★★★★★ 5/5

Google

We found our new property via Townends and the procedure was smooth and professional. A big shout out to Adam and his colleagues! You were a big help and totally supportive and always nice and kept us up to date all the way. We love our new home so much! We highly recommend Townends, thank you so much!PositiveResponsiveness, Professionalism

Marc · 12 June 2022

★★★★★ 5/5

Google

Ashley was super helpful finding us a new home, we didn’t get the first one we went for but he really pushed for us with the second one, so grateful having him help us! The whole team were very helpful over the phone too! Thank you!

Amy · 16 August 2023

★★★★★ 1/5

Trustpilot

Having been initially impressed that…

Having been initially impressed that within the space of five days from the property going live, a suitable tenant was found, (15th Aug)what has been extremely disappointing about Stirling Akroyd South Norwood, is that the wrong rent amount was paid to my account. This was an under payment of £571. When the error was identified and communicated to the accounts department on Tuesday 19 Aug, the matter was still unresolved on Friday 22 Aug, despite assurances being given that it was being sorted. I rang on Friday morning after allowing a grace period of three days. I rang and the phone was answered and I was then just left waiting, when I verified who I was. The payment I have been advised will not be made until 26th August.It means that having been paying my mortgage for the property for the previous months whilst the property was empty, I will for another month have to do the same. For me the mark of a true professional company, is not just a quick turnaround of finding suitable tenants, it is also about identifying and addressing matters PROMPTLY if there are errors made, as and when they arise. As a result, my view of this company, is that they have not demonstrated professionalism, or a sense of urgency and naturally this is disappointing and means that they would not be who I would recommend.

Joan · 22 August 2025

★★★★★ 5/5

Google

I would like to thank Claire and her team at Stirling Ackroyd for the excellent service they provided. Not only did they handle the sale of our house with professionalism, honesty and transparency, but they also provided invaluable advice on how we approached buying our new house. Throughout the whole process they were always available and kept us up to date on how things were progressing. They took a proactive role in dealing with solicitors (ours, our buyers, and those of the people we ended up buying from) and helped us achieve the exchange and completion dates we were aiming for. I would thoroughly recommend anyone selling in the Croydon area to get in touch with Claire.

Wyndham · 12 June 2023

★★★★★ 5/5

Google

Cam'ron really helped us out, was smooth and easy to get the house that we wanted. Really appreciate the help! Would highly recommend

Tk · 2 April 2026

★★★★★ 1/5

Trustpilot

Won't release deposit

This review is specifically for the poor service we have received from Katy Harris, the head of property management - home counties, head office.We had left our rental property over 6 weeks ago, the checkout report summary was that we had left the property in better and cleaner condition than when we moved in 18 month prior. We have always paid rent in full and was expecting a full refund of our deposit quickly.How wrong that turned out to be. The person in charge of this is Katy, she has been making endless excuses to delay this process. We are so fed up. We had been spending weeks over the emails and on the phone, trying backwards and forwards to contact the landlord and do the job for Katy, trying to get this sorted, but she would not return our phone calls, didn't bother to call our landlord to get the information she says she required, didn't understand why there is no deduction claimed from the landlord, delaying to release the deposit by making all kinds of excuses ...so you readers please stay away from this estate agent! When they want your deposit, they would act in timely fashion, but when it comes to release the deposit, if they have no excuses to deduct any money off, it just simply doesn't make sense to them, they will go to the end of the earth to find a reason, otherwise they don't release deposit at all.

Sharon · 4 June 2024

★★★★★ 5/5

Trustpilot

Rino was super helpful and polite over…

Rino was super helpful and polite over the phone this morning. He went above and beyond to organise a viewing for us at the earliest convenience, which was very appreciated!! Thank you Rino!

Phoebe · 13 May 2024

★★★★★ 5/5

Trustpilot

Efficient & Friendly!

I spoke with Ashley Kopti this afternoon and her service was excellent. She quickly brought up the information for my enquiry and explained very well, allowing me to understand the reasoning for the info, along with the next steps. Afterwards I was asked more detailed questions to help narrow my search to find suitable properties for my budget. Overall, Ashley was extremely helpful and I was able have an efficient conversation with a person that is friendly and great at their job! :)

Banno · 24 May 2023

★★★★★ 1/5

Trustpilot

Absolutely awful experience with…

Absolutely awful experience with Stirling Ackroyd Guildford. I rented a flat in Farnborough through them, and it was a nightmare from start to finish. They clearly didn’t do any proper checks on the property before handing it over, within weeks I was dealing with severe mold, a leaking ceiling, a broken boiler in the middle of winter, and even a rodent infestation. The place was completely unfit to live in, yet they dragged their feet every step of the way when it came to sorting anything out.

Sam · 12 August 2025

★★★★★ 5/5

Trustpilot

Brook Green office

Making a point here to say Jordan at the Brook Green branch since he came into the role at that office has been outstanding. Honest, clear communication, always responds quickly when he can and clearly does his best to ensure everything runs smoothly in a very difficult and competitive business. A credit to the firm.

M · 27 March 2026