Stirling Ackroyd Lettings Station Road reviews

★★★★★ 5/5

Google

I was speaking with Sonny at Stirling Ackroyd Croydon. Although there were no properties available that fit my requirements, he ensured that I was made aware of all options and that I understood the letting process to avoid any suprises in the future. He referred me onto another branch that I was able to find my ideal property with. Couldn’t recommend Sonny enough if you are dealing with this branch ask for him.

Ellie · 16 February 2026

★★★★★ 3/5

Google

Overall service is okay, it started well with the onboarding, Chantelle and Katie were helpful. Only criticism of the early stages was the tenant-seeking process, where too many unsuitable tenants (couples/families) were shown around but in the end found me a good tenant. My main criticism is elements of the property management, notably repairs. When something needs attending to in the property, they’ve contacted me but then taken a while in their subsequent correspondence, which delays action for the tenant. And then when it comes to deducting money for repairs they has been a lack of clarity about whether it will be an automatic deduction or for me to settle directly. And the 2nd time a repair has been needed, the amount was automatically deducted twice from my landlord payment. The communication around this was poor but my property manager has listened and promised improvements. So on balance the day-to-day service is quite good, but sometimes issues come up and I question why I am paying for premium management services.

Joe · 27 November 2025

★★★★★ 5/5

Google

I’m so happy with the service I received from Stirling Ackroyd Agents in Croydon, especially Sonny who was amazing, he helped me with finding a great home and also supported me throughout the whole process by making everything go smoothly and always checking in. I would Like to say a big thank you to Sonny and I definitely 100% recommend.

Fatemah · 16 March 2026

★★★★★ 5/5

Trustpilot

Highly recommended agent

I cannot recommend Zaylin highly enough for anyone navigating the competitive London rental market. Throughout my entire search journey, he was incredibly proactive, quick to respond, and remarkably supportive. Zaylin’s ability to streamline the process and handle every detail with such efficiency took all the stress out of finding a property. If you are looking for an agent who is not only professional and knowledgeable but also genuinely kind and dedicated to his clients, Zaylin is the person you want in your corner.

Carrot · 1 June 2026

★★★★★ 1/5

Trustpilot

Awful company. Severe lack of professionalism and etiquette.

Awful company with a severe lack of professionalism and etiquette. We purchased a property through this agent, and their rudeness, constant threats, unprofessional emails, false accusations, and overall treatment of buyers are terrible. When raised with their area director, our email was ignored. In addition, their description of the property was inaccurate and they refused to hand over the keys on the day of completion, forcing us to go to the property and speak to the previous owners directly. I would never use or recommend this company. They turned what should have been an exciting period into a more stressful, anger-inducing experience. To add, they even contacted our estate agent and criticised us, the buyer, referring to us as liars. I have reported their actions to the Property Ombudsman.

Tom · 12 August 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Aimee and the team at Stirling Ackroyd in Hackney achieved the full target price in a very challenging market, but what really impressed me was the rest of their exceptional service.

Justin · 10 August 2026

★★★★★ 4/5

Google

I had a fantastic experience with Stirling Ackroyd Croydon. My main point of contact was Cameron, who handled the entire process smoothly and professionally at every step. His communication, efficiency, and support made the experience seamless and stress-free. I am very grateful for his assistance and would highly recommend both Cameron and the team.

Lekha · 16 February 2026

★★★★★ 5/5

Trustpilot

Very impressed and highly recommend.

We sold our house via the Egham team last year. Mark, who is the Regional Manager, and Harry who was our Sales agent were both excellent, very professional. We had three valuations and Stirling gave us the highest of the three. Normally the advice is to not just go with the highest price, but Mark, Harry and Ben who came to see the house, all genuinely had such enthusiasm and confidence in finding us a buyer, we took the leap. They did not disappoint and we sold for just 5k under our asking price, far more than we expected. Harry kept in regular contact and always called me back if he was out of the office. If you are selling in the Egham area I would highly recommend Stirling Ackroyd over the other prominent agent in the area who did not even bother to to call us back after their much lower valuation.

Smilerswife · 22 March 2026

★★★★★ 5/5

Trustpilot

Toby Wilkinson Letting Manager Sterling Ackroyd Woking

I would like to thank Toby Wilkinson and his team for all their professional, patient and caring assistance in renting out my property recently. Tobys constant hard work and attention to detail was fantastic and I can highly recommend him and his staff to all landlords and tenants who are looking for a first class service in these days of constantly changing and challenging market conditions!

Lorraine · 19 June 2026

★★★★★ 5/5

Google

I personally had a great experience with Stirling Ackroyd Croydon branch. I recently secured my new flat and I love it! Couldn't have done it without Cam'ron's help. He was super helpful and never hesitated to answer any of my questions (I had a lot of them). Thanks Cam'ron for helping me find my new home!

Dominique · 20 December 2025

★★★★★ 1/5

Trustpilot

Never again

There were a few shining stars. On the whole - awful. So many problems -I was meant to thankful for. them doing their job. I'll never do business with them again.

ALCOHOL · 2 July 2026

★★★★★ 5/5

Trustpilot

Letting agents

We’ve had Stirling Ackroyd as our letting agent twice and they never disappoint. They are very reachable and easy to work with. Briana is the best property! She replies promptly to our emails and always has answers with our questions. All that we need fixing in our flat, she sorts it out immediately. We are very happy to have worked with her from beginning till the end of our tenancy!

Arrianne · 29 April 2026

★★★★★ 5/5

Trustpilot

Darren Lowles - Simply the best

Let me start with Claire Donaldson. I loved her honesty in terms of marketing my property, and I truly think her input was a major benefit of the success of my house sale. Now let’s get to the star of the show, Darren Lowles. He was simply the best. Darren was responsible for showing potential buyers round, his ability to respect my wishes during viewings ( shoes off on entry, no photos without my permission, etc) was always perfect. We always had such a good banter each time we had to communicate with each other. I was genuinely sad when I knew our communication would end. Thank you Darren for making my selling experience as stress free as possible. In the words of Tina Turner “Your Simply The Best” 🤩

Paula · 16 January 2026

★★★★★ 1/5

Trustpilot

Holding Deposit without reason

We were in a non-deposit scheme, and opted for leaving it. The company accepted our deposit, but at the end of the contract, they retained the money equivalent to as if we were to keep paying it. They recognize that it was a mistake, but after 3 months, there is no payment still. Every time we go there they say that they will solve it, but never happens.

Guilherme · 15 August 2026

★★★★★ 1/5

Trustpilot

I would say this is the worst agency in…

I would say this is the worst agency in my whole life with whom I have to deal. We rented an apartment 5months ago. The condition in which apartment was given to me was inhabitable. There was mould dampness all over the apartment. Inventory was not even provided as promised. There agent lied to us on so many levels, and when we raised complaints they were ignored as it was verbal discussion.

Arshiya · 11 March 2026

★★★★★ 5/5

Google

Stirling Ackroyd Croydon were fantastic at supporting me with finding a new place to live. Sheldan Bechie understood my needs and provided a personalised approach having taken the time to recognise the requirements I was looking for. Anytime I booked viewings, Sheldan had also taken the time to find other potential properties to view so that i was making an informed decision. Never did i feel pressured, but Sheldan and the team were keen to ensure I didn't miss out on things in the Market. Once I found a property, everything was handled professionally and in a timely manner, it was easy and convenient to me. I would highly recommend.

Leanne · 21 December 2024

★★★★★ 5/5

Trustpilot

Hayden at Byfleet STIRLING ACKROYD

West Byfleet branch i believe. HAYDEN! What a guy!!! I have worked with 9 different agents over the last 11 days. Hayden Davies has been utterly sublime. Professional. Not pushy. Well informed. Helpful. In fact I have zero things to moan about and many things to be thankful for. Outstanding. Thankyou ... 11/10

Paul · 13 July 2026

★★★★★ 5/5

Trustpilot

Our experience with this Surveying…

Our experience with this Surveying Company was excellent. Not only did they do the survey quickly, but the report was emailed to us within 2 days. The Surveyor (Jeff) did a very thorough survey and we couldn't have been happier. Thank you very much - we would recommend you to anyone wanting a survey.

Clive · 17 June 2026

★★★★★ 5/5

Trustpilot

A good job well done…

Anthony Wilkinson-Denny and his team have been absolutely brilliant handling the sale of my flat. The communication from start to finish was clear and timely. It was a difficult and stressful time due to unavoidable circumstances but Anthony saw us safely through to completion. Thank you.

Lesley · 8 August 2026

★★★★★ 5/5

Trustpilot

Sold and bought our properties with… Sterling Ackroyd at the Egham branch

Sold and bought our properties with Stirling Ackroyd at the Egham branch,I really can’t praise them enough, from Day 1 Mark was at our property explaining everything in great detail. kind friendly and Very helpful. Then it was Harry who again was so helpful friendly that we dealt with mostly, very professional, he really was on the ball and nothing was too much trouble for him. He Mostly looked after us all the way through it .He was always willing to go above and beyond to help us in anyway.Every time I phoned I was greeted with a friendly and helpful approach.The sale of the property and the buying of our new property was made so much easier by having the trust in these guys. I never felt anything was too much trouble for them.Also Ben Was a delight to speak to and very professional.Johnathan again, was very professional and assertive and reassuring.What a great team, I highly recommend sterling Ackroyd and these guys made our experience as stress-free as possible.Can’t thank them enough.

Mrs · 14 October 2024

★★★★★ 1/5

Google

Their purportedly fully managed letting services involved no inspections (automatically or after asking for one to be undertaken), resulting in 6 people residing in my flat - as opposed to the 2 people named on the tenancy agreement - who trashed everywhere and stole my belongings. Stirling Ackroyd's lack of advice or proper service meant I could not claim back a fraction of the damage and loss from the deposit. They also failed to serve notice to terminate the tenancy on time. Stirling Ackroyd committed serious failings, causing me an immense amount of misery and loss.

Matt · 16 March 2026

★★★★★ 5/5

Trustpilot

Alex was amazing

Alex was amazing. Gave me tremendous insights and guidance regarding the properties. He showed me the property and personally assisted me throughout the process. That had been really helpful. He was also very approachable and friendly. Great work!

Yugam · 5 September 2026

★★★★★ 5/5

Trustpilot

I had a very pleasant experience with Stirling Ackroyd

I had a very pleasant experience with this agency, they were attentive from the beginning and were very communicative, even in my abrupt departure due to unforeseen circumstances they were very helpful in handling the process to ease my transition. Alaa was very responsive and had a very helpful attitude that made it very easy during my stay.

Salma · 2 April 2026

★★★★★ 5/5

Google

Myself and partner are so appreciative of the individuals at SA who made this process seamless for us. A big thank you to Sheldan who was a pleasure to meet, he was extremely polite, positive, professional and ensured all our questions were answered. Honestly, we couldn’t have asked for a better experience and we are so grateful. Although i hadn’t met Katie in person, she was indeed reassuring and corresponded so effectively so we never stressed once. Thank you so much & keep up the great work.

Tola · 27 July 2024