Every review we hold for the Stanwell Road office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI wouldn't recommend renting as a tenant.
All I'm saying is I made a complaint on Google reviews, was asked to take it down and got served notice 4 weeks later.
I'm sure they will call it a very unfortunate coincidence. The tenancy has been full of those.
It an unfortunate coincidence that there were silverfish from a rotted bathroom that wasnt fixed when promised (we got a nominal amount off of our rent until it was sorted) but the bathroom were never finished for the entire tenancy.
It's an unfortunate coincidence we had woodlice falling from the ceiling (took almost 2 years to resolve and there were still ones found on the floor when after deep cleaning to move out - along with suggestions it's because we were unclean)
It's an unfortunate coincidence the damp as so bad it ruined a bunch of clothes
It's an unfortunate coincidence that the original oven was so rusted through and we had to majorly kick off to get it replaced.
Then were of course other issues that were out of their hands!
It was out of their hands that there were regular issues with rats because the courtyard was owned by someone else
It was out of their hands that the lovely solid courtyard was replaced with deep gravel by whoever held the freehold (not our landlord) which meant one of our wheelchair bound friends couldn't cross
It was out of their hands that due to the replacement of the courtyard with horrendous gravel it became the local kitty litter tray and an obstacle course.
Obviously nothing was ever their fault and it was all very coincidental and unfortunate. How sad.
To tenants. Even though messaging and email doesn't help, don't escalate it to posting a review or you may be as unfortunate in coincidences!
I will say that for the most part, the actual landlord was ok bar the whole notice thing.
Aminah · 17 March 2025
Agent replied · 2 May 2025
We were as surprised as you, when the landlord told us she had to serve notice. That said, it was not a coincidence and had nothing to do with your review.
As we mentioned to you at the time, she needed the property back for family reasons. This was completely unforeseen, and she realised the timing was less than ideal but was nevertheless unavoidable.
Likewise, with the issues you said were all coincidences. You decided to move in before the new bathroom had been finished. The oven was safe and the previous tenants were perfectly happy with it, however the landlord went ahead and bought a new one for you. The woodlice were a problem for a time; however the landlord spent hundreds of pounds on specialist pest control to source the problem and to eradicate them.
The courtyard was, as you correctly said, out of our hands. None of the residents who had access across it, had any control on what the owner (freeholder) of the courtyard did. Despite this, we did everything we could to help, getting pest control in, providing you with extra storage and speaking with the courtyard owner to try and implement changes, but whatever we did never seemed good enough, a coincidence throughout your tenancy.
★★★★★ 5/5
GoogleWe had a fantastic experience with Shepherd Sharpe during our first home purchase. Their professionalism, prompt service, and excellent communication made the entire process so much smoother.
Tim was amazing, patient, informative, and always willing to take the time to explain things clearly, which we truly appreciated as first-time buyers. Debbie was also brilliant, making sure everything kept moving along efficiently and keeping us well-informed throughout.
We’re very grateful for their support and highly recommend Shepherd Sharpe to anyone looking for a reliable and professional estate agent.
Sazia · 19 May 2025
★★★★★ 1/5
GoogleIf there was a ‘0’ I walked yesterday and asked Regarding about Houses for Rent, I didn’t find her friendly person… Why Advertise House Renting when she has no interest to help you, so why have Estate agents in first place.. You need to be friendly to the customers that is there for… Very unfriendly person…. It really put people off, if the staff do that which I find it so unprofessional….
Niki · 15 July 2025
Agent replied · 27 January 2026
We were naturally disappointed to receive your review, as we always strive to provide a friendly professional service to all our customers.
It was a shame we had nothing available in your price range to rent when you called in to see us.
We recall suggesting at the time setting up property alerts on the property portals such as Rightmove, as this is a good way to receive early alerts on any new property that come to the market. It’s also where most tenants now start their search, particularly if they are looking in the Penarth area where properties come and go very quickly. However this was something you weren’t keen to do.
We hope you’ve now found a property to rent. However if you are still looking please feel free to call in anytime and hopefully next time we’ll have something for you.
★★★★★ 5/5
GoogleI just wanted to take the opportunity to thank Alex and his team for providing a great service during my letting process.
I needed to find a property at short notice and Alex was fantastic in providing viewings and getting my tenancy agreed promptly.
I will definitely be using their services again in the future!
Dilpreet · 3 March 2025
★★★★★ 5/5
GoogleAlex and the team are the best agents I have ever used for letting out my property. They have supported me throughout the whole process, and have gone over and above to find an amazing long term tenant fit. I cannot fault them, efficient and extremely professional. Highly recommend them for renting your property. Thank you Alex.
Jane · 27 January 2025
★★★★★ 5/5
GoogleAlex has been a real pleasure to deal with. He successfully secured tenants for me promptly. Always helpful and provided information before I had to chase. I’ll definitely be using him again.
Sarah · 29 October 2025
★★★★★ 5/5
GoogleThank you to Tim and the team for helping my husband and I with buying our first home! Everyone was always very honest with us and prompt in chasing things. We are really happy:)
Emilia · 30 August 2025
★★★★★ 5/5
GoogleShepherd Sharpe have been excellent throughout the transfer of our rental property from the previous agent. Murray and his team have been really efficient and friendly dealing with our numerous requests and always get back to us quickly and sort our request fully and effectively. When we were ready to let our house they already had a tenant lined up for it and it was let within 48 hours! On top of the great service their charges are also highly competitive. I thoroughly recommend them.
Phil · 26 March 2022
★★★★★ 5/5
GoogleMay i take this opportunity to express my thanks to all in Shepherd Sharp for their services over the 18 months of my tenancy through their company.
I have been met consistently with professionalism, courtesy and friendliness leaving me with no complaints to be made, not even a grumble or two. You can't ask for more than that can you ! I have no hesitation in highly recommending this organisation and its staff to every potential customer.
David · 29 January 2025
★★★★★ 5/5
GoogleMurray and his team on the lettings side were excellent while I was, until very recently, a temporary landlord of my property, they are so helpful, friendly and professional and made the whole experience smooth sailing. Since moving back in (also bought through them and that side of things fab too) they have continued to support me and help me with everything, wouldn't hesitate to recommend!
Sarah · 31 May 2022
★★★★★ 1/5
GoogleNo basic customer service skills and does not respect customer's time - The agent has not turned up for a booked house viewing. When I phoned them, I was informed that viewings had been cancelled and that all clients were notified. I explained I had a call from the agency to reschedule the appointment but not to cancel one and that I also received a viewing reminder from them. They said the viewing was cancelled and have not even apologised.
Aleks · 10 August 2022
Agent replied · 6 June 2023
We are very sorry and disappointed to hear that you were unhappy with our services and felt the need to post this review.
As you didn’t mention the property address, we checked through our diary and there was one particular property that we had arranged viewings on which we had been informed by the seller we would have access to, but unfortunately the tenants had not moved out in time. So, all viewings booked for this property had to be cancelled and rescheduled for the following week. We contacted all parties scheduled to view via phone (or left a voicemail message), email and SMS text.
We are very sorry for any inconvenience caused.
If you would still like to view the property, please get in touch on 02920 707999 or info@shepherdsharpe.com.
★★★★★ 1/5
GoogleNo basic customer service skills and does not respect customer's time - The agent has not turned up for a booked house viewing. When I phoned them, I was informed that viewings had been cancelled and that all clients were notified. I explained I had a call from the agency to reschedule the appointment but not to cancel one and that I also received a viewing reminder from them. They said the viewing was cancelled and have not even apologised.
Head · 4 August 2022
Agent replied · 31 May 2023
We are very sorry and disappointed to hear that you were unhappy with our services and felt the need to post this review.
As you didn’t mention the property address, we checked through our diary and there was one particular property that we had arranged viewings on which we had been informed by the seller we would have access to, but unfortunately the tenants had not moved out in time. So, all viewings booked for this property had to be cancelled and rescheduled for the following week. We contacted all parties scheduled to view via phone (or left a voicemail message), email and SMS text.
We are very sorry for any inconvenience caused.
If you would still like to view the property, please get in touch on 02920 707999 or info@shepherdsharpe.com.
★★★★★ 5/5
GoogleWe are so impressed with Shepherd and Sharpe - a lovely family company. The process of buying our house went very smoothly and surprisingly quickly. Debbie was our agent and dealt with everything for us with no hassle and they were extremely accommodating when we needed to have extra visits to look at the house. Thank you!
N · 26 March 2023
★★★★★ 5/5
GoogleMurray and his team on the lettings side were excellent while I was, until very recently, a temporary landlord of my property, they are so helpful, friendly and professional and made the whole experience smooth sailing. Since moving back in (also bought through them and that side of things fab too) they have continued to support me and help me with everything, wouldn't hesitate to recommend!
Sarah · 26 March 2022
★★★★★ 5/5
GoogleI found the process with Shepherd Sharpe to be professional, efficient and personal. The service was great from start to finish. Everything was dealt with and handled in a timely manner despite my constant questions, which they were happy to answer. All in all, a great estate agency with a great, friendly team working there!
J · 26 March 2023
★★★★★ 5/5
GoogleI just rented my property through Shepherd Sharpe and would absolutely recommend. So grateful to Alex and the team for the great friendly, responsive and professional service. Shepherd Sharpe is an excellent estate agency in Penarth.
Аліна · 26 March 2024
★★★★★ 5/5
GoogleAn amazing Company! Very professional and experienced. They have a passion for their clients and their well being. We were kept in the loop and up to date during the entire process. They were quick, effective, and very clear in their communication. Would absolutely recommend Shepherd Sharpe. Thank you to Alex and the team! Joey & Kirsten
Joey · 26 March 2022
★★★★★ 5/5
GoogleLetting - rented with Shepherd Sharpe and found Alex and the team to be really helpful and responsive if we needed any thing done. The contractors they send round for any repairs turn up quickly and are really polite. Highly recommended - Cannot fault them.
Lisa · 26 March 2021
★★★★★ 5/5
GoogleI have had a lot of contact with the lettings side of Shepherd Sharpe over the last two years on behalf of my mum who rented through them. They have been brilliant. They have been consistently professional, responsive and responsible in their approach to looking after the property and their tenant. And above all, and most importantly, they have been unbelievably kind. They really went above and beyond for my mum and my family in some stressful circumstances. This kindness, care and thoughtfulness has been evident since the beginning, in all the staff, and indicates a really decent company with humanity and decency at its heart. I would have no hesitation in recommending Shepherd Sharpe to anyone.
Emily · 26 March 2022
★★★★★ 5/5
GoogleWe had a have a had a great experience of renting a property through Shepherd Sharpe. Alex was excellent; very helpful and efficient. He couldn't have done more for us.
Mavis · 26 March 2022
★★★★★ 5/5
GoogleWe've sold two properties through Shepherd Sharpe. The first, a few years ago, was a terraced house in town, the second was a Semi-detatched on Clinton Road. The first property sold within a week. The quick sale made us a bit worried that it had sold too cheap. later research showed us that it had sold above market value. The sale process was smooth and easy with equal respect to the buyer and seller.
We've just exchanged on my mother's house in Clinton Road. We've been clearly advised throughout. The team had a list of interested parties before we even approached them. We got offers before it was listed. Hats off to the team because we rejected them all! Once listed, they set up buyers and we got the price we wanted and the buyer we wanted.
We were keen to sell to a family who would return the house to it's former glory and they took that into consideration. They've listened to both ours and the buyers requirements and managed to strike a balance in between. This has made the process smooth and easy. Throughout the process, I was confident that they had my best interests in mind.
Shepherd Sharpe have the expertise of local knowledge and an established business in the area. If you're a seller, they'll listen to your needs and deliver. If you're a buyer, they'll put your case forward and offer clear, practical advice at all times.
Keith · 26 March 2021
★★★★★ 5/5
GoogleGreat Estate Agents. Alex, Jenny and the rest all fab! They sort out problems very quickly and efficiently. Would rent or buy from them without hesitation. Probably the best in Penarth!
Jill · 27 January 2025
★★★★★ 5/5
GoogleBest letting agent experience I’ve ever had. Been with a few different ones while at university and Shepherd Sharpe has been by far the most supportive team I’ve dealt with. This year we started renting our second property with them and …
Anton · 22 April 2024
★★★★★ 1/5
GoogleAbsolute awful service company n people to deal with. Have no manners or respect for customers. Went to see a house n loved it with my husband n called straight away and asked for a call back from the person we dealt with, she was busy when a person called Louise answered the phone n she was meant to call us back, but 2 hours down the line no call back so we called again. This time she gone home only without calling us back. So that Louise women got all our details when we said we want the house. In the meantime when we went to see the house we were the first people to see that house as it was just put in the market. That Louise women took my number n said exactly don't call us we will call u. 2 days down the line no call back, we remembered that lady said the owners of the property was the local church. When we didn't get any reply from the agency we got hold of the people from the church n told them what happened n they said they will speak to the agency n they will call us. Which they did in the most cockiest manner n told us it's more people interested n they need to wait for them. I thought we were the first people to see that house n wanted it. 5 days since we seen the house n we just don't know what else to do. Just don't waste ur time with this place.
Damien · 26 March 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
