Trusted Agent profile · Stansted

Intercounty Lettings reviews in Stansted

4.7

★★★★★ Excellent

832 reviews across 2 platforms

8 Cambridge Road, Stansted, CM24 8BZ

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Intercounty's office in Stansted, at 8 Cambridge Road, is rated 4.7 out of 5 across 832 reviews on two platforms, including 146 Google reviews rated 4.8.

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4.8 / 5

146

Reviews on Google

This office

Trustpilot logo

686

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Stansted office, from every platform, shown as written. First names only.

5/5

Trustpilot

Mollie has been fantastic throughout…

Mollie has been fantastic throughout the whole process, quick to respond, friendly and professional. All round good service. Thank you.

Hayley · 4 February 2022

5/5

Trustpilot

I rented a property from Dan at…

I rented a property from Dan at Intercounty recently, we had a tight turn around but he did everything with ease, did a fantastic negotiation between the Tenant and Landlord to get the let complete and was a pleasure to deal with. Would thoroughly recommend them.

Sarah · 19 June 2019

Agent replied · 13 June 2024

Thank you Sarah for your review, it is lovely to hear Dan was fantastic and you would recommend Intercounty.

5/5

Trustpilot

5 star from start to finish of helping…

5 star from start to finish of helping us as a family to sell our deceased Father’s house. Compassionate staff at this sad time has helped us through and also knowing it has been sold to a young couple is what our Father would have wanted.

Theresa · 12 June 2019

Agent replied · 13 June 2024

Thank you Theresa for your review. We are very sorry to hear about the loss of your Father.

5/5

Trustpilot

Excellent service. Thank you, Intercounty.

Intercounty handled the sale of my property with enthusiasm and professionalism. The communication throughout could not be faulted and Doug, Helen and Bob in particular were a pleasure to deal with. Having lost faith in the profession after terrible experiences with other estate agents in the past, I was dreading the whole house-selling process, but with Intercounty I needn't have worried and I would certainly use them again in the future and recommend them to anyone looking for a trustworthy agency.

Gavin · 12 February 2018

5/5

Trustpilot

Efficient, proactive and polite agents

From the moment we interacted with the agents at Intercounty I knew they would be the ones we would find our perfect home through. They were very proactive in suggesting suitable properties that matched our search criteria ahead of being publicly listed. Since having our offer accepted they have been very efficient in moving things forward and a pleasure to deal with, answering all our queries promptly. Nothing seems too much hassle. Thank you! Olivia and Ellen in particular have been nothing short of brilliant.

Amy · 31 October 2017

5/5

Trustpilot

Review of Intercounty Estate Agents August 2017

My partner and I are first time buyers and have been using sites such as Zoopla, Rightmove UK and Onthemarket.com to search for various properties up for sale. All of the properties are being dealt with by different Estate Agents. We have visited various properties and met with various Estate Agents and Intercounty have not only been the most professional but also the most helpful. They have always been at the end of the telephone or an email and whenever we have had viewings their agents have always been at the property early to meet us on time. We have also had experience with some Estate Agents who have no knowledge of the property they are selling and cannot answer any of our questions but Intercounty have been able to answer our questions, have knowledge of the houses we are looking at or looking for and have regularly sent us new properties available on the market which are in our price range. My partner and I have had some awful experiences with Estate Agents over the past few months however we have both been so impressed by Intercounty and their staff. We would highly recommend them to anyone needing their services.

Lauren · 30 August 2017

5/5

Trustpilot

My experience with Intercounty

Hi,I am currently in process of purchasing a property via Intercounty and have been personally dealing with Brandon. I would like to thank him for all his hard work and dedication, Brandon has put up with all my stress and silly questions which has been constant during this 2+ month period and during this process and has always come back to me within a timely manner. Brandon has come back to me when promised and has always had "issues" between us and the vendor sorted out as smoothly as possible. Brandon, thanks for all your helpMr & Mrs Walker

Mrs · 8 August 2017

5/5

Google

New to the area and found the staff very helpful and professional. Took their time to explain the area and local amenities.

Lorenzo · 22 June 2023

Agent replied · 21 June 2024

Thanks so much for this really kind feedback

4/5

Trustpilot

…Feedback

After a slightly difficult start which was mainly due to lack of information regarding viewings and feed back and a subsequent phone call from myself to the office which was answered by Olivia Vanlint things changed dramatically. Olivia then took it upon herself to handle our affairs herself and from them on we had regular feed backs and plenty of viewings which resulted in the sale of our house and hopefully the purchase of our new home. All of the staff at the branch are extremely friendly and helpful but I feel customers would feel a lot happier if they had a dedicated agent with whom they could be in regular contact with, which we had with Olivia. I know this can be difficult to achieve but if an agent was allocated say four or five customers then I feel customers will not start feeling neglected.As for Olivia Vanlint we feel she has all the attributes to be a top class asset to Intercounty and treated right she should go a long way in her chosen field. In conclusion I would not hesitate to recommend Intercounty as a good Estate Agent to friends, family and acquaintances.

CustomerPeter · 14 June 2017

5/5

Trustpilot

Don't think I can fault the experience I've had so far...

Don't think I can fault the experience I've had so far with Intercounty. Matthew's been great all the way through - communicative and really patient and informative with all my first time buyers' questions that I've fired at him. Brendan who I met when I was viewing was great too - really friendly and gave me loads of information on the flat he was presenting (and also taught me a very valuable lesson when viewing other people's properties..always wear shoes which you can take off easily!) But as a team, any communication I've had with them has always felt really easy and natural, and genuinely felt like it's been a personal approach which I wasn't expecting, but has been very much appreciated. Would absolutely recommend them.

Lisa · 13 June 2017

4/5

Trustpilot

Proactive and polite customer service…

Proactive and polite customer service from James and Olivia who did a great job for us with buying and selling and Doug who drove through/progressed up to completion. Only let down by our use of intercounty’s own recommended firm of solicitors who were painfully inefficient.

Natalie · 15 August 2019

Agent replied · 13 June 2024

Thank you for your lovely comments about our staff, James, Olivia and Doug. We are sorry that that you found the service from our recommended solicitors painfully inefficient, rest assured we will follow up with them to understand this better.

5/5

Trustpilot

I found Helen and her team honest and…

I found Helen and her team honest and helpful throughout the process of renting my house.They found a good tenant pretty quickly and provided a great service for a great fee.

Jamie · 23 April 2018

5/5

Google

I had a brilliant experience with Intercounty during my house sale. I highly recommend them and would use them again in the future.

Eddie · 28 January 2025

5/5

Trustpilot

The one to use

I could not have been more pleased with service the team provided. Always helpful and responsive, they helped us through our sale keeping us informed every step of the way. Compared to other estate events I have recently encountered, this team stands head and shoulders above them.

Keith · 18 September 2017

Agent replied · 13 June 2024

Thank you Keith for your 5 star review, it is lovely to hear our team stands head and shoulders above others.

5/5

Google

With many many thanks to the Stansted office including Peter Telford and Lisa Carpenter for all their help and support during this transaction. We couldn't have done it without you. x

Carole · 22 June 2022

Agent replied · 21 June 2024

Thanks again Carole - very much appreciated

4/5

Trustpilot

Generally very happy with the first two…

Generally very happy with the first two years of service. My only criticism is that I feel I have to double check if a few things are being handled, which, to their credit, the normally are, but I’d prefer not to feel the need to check.

Terry · 3 April 2018

Agent replied · 13 June 2024

Dear Mr Collins,Thank you for your comments, it is nice to hear you are pleased with the service we have given over the last two years particularly as there were some issues to deal with over the tenancy. In managing a property efficiently there is a balance to be struck between handling situations without troubling you unnecessarily and communicating effectively. It is a fine line and something we keep under constant review so this review really does help and is much appreciated.If you would like to discuss this matter further please email me, Jamessutton@intercounty.co.ukMany thanks,James

5/5

Trustpilot

Excellent service from Intercounty

Very happy that I chose Intercounty to handle the sale of my house. Sales progressor Doug worked tirelessly to achieve a sale at the asking price, putting in a great deal of effort to overcome difficulties on the buyers’ side. Doug and Intercounty provided a far better level of service than I have experienced from other agencies in the past. If I find myself buying or selling locally in future, Intercounty will be my first port of call.

Alex · 16 February 2018

5/5

Trustpilot

estate agent review

Our estate agent Jack worked really hard to help us with our move. It was a tricky situation and he went over and above, was in constant contact and saw it through until the end. Thanks for all of your hard work and help.

Kim · 23 April 2019

Agent replied · 13 June 2024

Thank you Kim for your review, it is lovely to hear Jack worked really hard and went over and above.

3/5

Trustpilot

Did a good sales pitch to become …

Did a good sales pitch to become managing agents of our property but disappointed with being kept in touch through getting tenants for our property. Advice/support throughout an already stressful time was not great. Turned it round towards the end but wouldn't recommend them to friends.

Mr · 21 June 2017

Agent replied · 13 June 2024

Thank you for your honest feedback Mr Kelly, we are sorry to hear you found our communication disappointing. We appreciate feedback and will use it to help improve our service.

5/5

Trustpilot

Impressive customer service

We were very impressed with the experience of finding our new property with Intercounty. Their agent listened to our preferences, and found us the right property for our needs. Excellent customer service made it a pleasure to use Intercounty to find the right home for us.

JILLDOT · 30 May 2017

Agent replied · 13 June 2024

Thank you Jill for your feedback, it is great to hear your found our customer service excellent.

5/5

Trustpilot

I am so pleased we chose intercounty to…sell our house.

I am so pleased we chose intercounty to sell our house.sarah and Charlotte helped us a lot most of the time it was Sarah she would always phone us with a update.Buying and selling is a very stressful time.But Sarah always took the time to talk to me and calm me down.Very nice and good at her job.So thank you very much Sarah. And the rest of the team.Looking forward to moving in to our new house.xx

Tina · 20 March 2018

5/5

Trustpilot

We can't thank the whole team enough and would highly recommend.

After searching for our first home for 6 months we finally found the perfect one with Intercounty Stansted. They made the whole process seamless and we're extremely helpful and approachable throughout. We can't thank the whole team enough and would highly recommend.

Matt · 3 December 2019

Agent replied · 13 June 2024

Thank you for your review Matt. We are grateful to have been a part of your journey in finding your new home. Congratulations.

4/5

Trustpilot

I like the fact that I have one main…

I like the fact that I have one main point of contact Eugenio Lecci who I can rely on to keep me informed at all times which is very important to me as I live a long way away from the property rented out.

Linda · 16 October 2018

Agent replied · 13 June 2024

Thank you Linda for your review.

1/5

Trustpilot

Avoid

Avoid, Very rarely answer phone, never return calls, bully you to reduce selling price and don't advise you of problems.

Abc · 31 May 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave your review, we are very disappointed to hear your feedback. So we are able to investigate the matter, please could you let us know your name, property address and contact email. Please email it to amydedman@intercounty.co.uk

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