Trusted Agent profile · Standish
★★★★★
918 reviews across 1 platform
High Street, Standish, WN6 0HD
Part of ANCHOR LIFESTYLE DEVELOPMENTS LIMITED, see every office.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's office in Standish, at High Street, is rated 4.0 out of 5 across 918 reviews on 1 platform.
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Every review we hold for the Standish office, from every platform, shown as written. First names only.
5/5
TrustpilotThey are willing to help with anything
They are willing to help with anything, benefits ect, and the staff are so lovely, and the company I feel are not in it to bleed you dry with money, it's so affordable, it makes me feel safe.
Dear Trish Cattermole,Thank you for your review and your valuable feedback! We are happy to hear that you feel safe in your new home along with support from our fabulous location staff.
3/5
TrustpilotStaff don’t know what they’re doing…
Staff don’t know what they’re doing charged before new tenancy in the wrong then they don’t want to repay by putting it back in the account they took it out of want to take it off service charges
Dear Peter Kennedy, We're sorry to hear you're unhappy with the administration in regards to your account. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotI moved into my anchor property in Jan…
I moved into my anchor property in Jan . Really love it here studio flat the right size for me to look after . Also feel part of a community you can join in if you want or shut your door if you want privacy. From looking around available properties to signing for one was a very quick transaction and everything explained on the day and in the welcome package. Would recommend this s company if you are looking for an over 55 property.
4/5
TrustpilotYou should come and see for yourself.
Abingdon Anchor has lovely, friendly and helpful staff, has a good location, clean establishment. Parking isn't good though, often find it hard to park safely due to the amount of vehicles there.
Dear Karen Elkins, Thank you for your review. Glad to hear that you are enjoying your new home in addition to the location, cleanliness and lovely staff.
5/5
TrustpilotI can say fromyvm my heart living with…
I can say from my heart living with anchor has changed my life . Im safe secure warm great scheme managers . Most importantly anchor always helpful always answer the phone and never fail to get back to you . I thank god for anchor
Dear Mr Anthony Jones,Thank you for your review and valuable feedback. We are delighted to hear you are happy with the services and that the Location managers have been very helpful.
5/5
TrustpilotSilver Court East Grinstead RH19 1PD
Visited the establishment Friday morning 10-30 with my Wife & her sister to see her husband Phil Gardiner who is 83 & now suffering from Dementia & is in here for a stay of 2 weeks to give her a rest. On entering you get a feel about a place it was very clean, well lit, no unpleasant odours.walking to the day centre we met carer Jane White who made us very comfortable offering us refreshments. We soon found Phil doing a puzzle wth another patient, you could see he was enjoing himself. We all finished our coffees & went to look at his room. Excellent in every way. The weeks food menue for choice looked very apertising. As was the entertainment programme. All the staff very helpful polite & well dressed. an excellent well run establishment hence my 5 star rating. From Albert Jones
Hi AlbertThank you for the lovely review. Its great to see that we were able to provide some valuable respite for Phil and his wife, during what can I only imagine is a difficult time for your family.Kind RegardsChantelle
5/5
TrustpilotThe people who are representing the…Warm welcoming atitude
The people who are representing the company are well trsined ,havegood work ethic. They have good listening skills have patience to explain when you do not understanf this kind of respect refuces ones anxiety. They have great empathy
Dear Sheilla, Thank you for your review. We are happy to hear that our colleagues have been patient and helpful. Enjoy your new home.
5/5
TrustpilotGeorgina was amazing when I was…
Georgina was amazing when I was suddenly taken seriously ill she was calm and dealt with the situation by keeping me calm and reassuring me and my family and A&E doctor on their arrival
1/5
Trustpilotwe have handed our notice the lady is…
we have handed our notice the lady is still screaming it
4/5
Trustpilot3/4 star
In genral we are very happy with our experience with anchor and our direct manager.lacking one star cos windows need replacing updating of heating needs doing and a genral upkeep of inside and outside of buildings needs to be addressed with vaunrable older people living here
Dear Mr Ferry, Thank you for your review. We're sorry to hear about the inconvenience your windows and heating have caused. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotLovely places and a great environment
I attend Rossefield Manor in Leeds every Friday and deliver a chair-based exercise session every week no matter the weather everyone is in good spirits from the office staff to cleaners and cooks they are all smiling and laughing with the residents. I can't wait for a Friday morning every week because the residents are always in a great mood, laughing and smiling, and because the staff are welcoming and friendly, it makes for a very happy environment for all! The only bad thing about this place is that every session goes too quickly! Which in all honestly is a sign to me that this place is doing something right!
5/5
TrustpilotAll the staff were very welcoming and…
All the staff were very welcoming and helpful to me on my initial move into my flat and have constantly sort to offer me every assistance for my needs in a caring and patient way
Dear Bellingham Family,Thank you for your review! We're delighted you're enjoying living with Anchor and that you have had support and assistance from staff as needed.
5/5
TrustpilotHome from home.
I moved into this Residential Studio flat on the 10th of January 2024.The first meeting with the manager was really good. She did everything that had to be done, and made me very welcome.The flat was excellent for me and fits my needs.I've lived in a few places in my life time. For me this is in my opinion is the best. I would have no hesitation to refer anyone who is looking for a nice comfy flat.Thank you.
5/5
TrustpilotThe management at Charles Bennett Court…
The management at Charles Bennett Court with their assistance and good advice made the move go like clockwork.Now we have moved in their ongoing support is helping us to settle and enjoy our new home. Thank you.
Dear Guest,Thank you for your review! We're delighted that your move to Charles Bennett Court has been smooth and that our colleagues have been most helpful! Enjoy your new home.
1/5
TrustpilotThieves and liars
Absolutely disgusting landlords. Unapproachable Manger who turns up at 9.45 and departs at 3.30pm 3 days a week. Keeps the blinds closed and locks the door on the inside! Supposed to have an open door policy. When you do knock on the door , Manager opens it a bit and you have to stand at the door to speak. I have requested to know where the £82,000 of residents money is and why our service charge has increased by £20. The answers are not acceptable. Residents have fled to live with relatives due to the almost bullying by management. Maintenance includes gardening but this, when questioned, actually means grass cutting. No weeding, no trimming of plants, so we can do this ourselves!!! So they get round this by stating it’s garden maintenance not weeding. One washing line to be shared by 30 properties. They favour couples over single people whereas previously when Hanover, you went on a list and whoever were at the top got the next available property. Fairer system. They cover their backs all the time and do not our residents first. When you question anything by the proper channels, you just red tape. They need to be investigated. It’s like another vase of Mr. Bates v The Post Office
1/5
TrustpilotWhere to start
Where to start? First of all, Anchor is no longer 'affordable housing'. The Service charges are exorbitant and about to get worse because of nuisance tenants causing further expense by damaging the property, but instead of charging those particular tenants for the repairs, we all have to shoulder the cost, despite management knowing who they are. When we complain, we are told 'we need proof' despite the fact we know and they know who it is. Police are never away from the door, but also seem powerless do anything. There's no such promised 'security' as same tenants leave all the fire exits open unattended so anyone can just walk in off the street. No point in having a buzzer system at the front if anyone can come in the back door! Someone will end up getting robbed or worse and they still won't do anything. All they care about is having an easy life for themselves, making excuses and blaming the decent tenants who complain about the nuisance neighbours.
5/5
TrustpilotI’m just grateful 🙏
I’m just grateful for everything your team did to find me a place to live after spending time homeless very grateful to everyone involved in helping me find my new life.,
Dear Phillip Doutre, Thank you for your review. We are really happy to hear that you've found a warm and safe home with Anchor and that our colleagues were helpful. Enjoy your new home!
5/5
TrustpilotGreat
Hi . The speed and ease of viewing the flat and the high quality of the apartment. I’m over the moon with all . The managers friendly and very helpful . Thankyou .
Dear Mark Chershire,Thank you for your review. We are happy to hear that the managers have been helpful and that the viewing process was a smooth one. Enjoy your new apartment!
5/5
TrustpilotI've had a few flats at shafto court
I've had a few flats at shafto court. I moved 14 mon5hs ago. Went to Holy Court. But I'm back at 63 shafto I've never.been happier. Back with all my friends. Management are brilliant. Jasmin craig.
Dear Miss Jasmin,Thank you for taking the time to leave us a review. We're happy to know that you've had such a great experience moving into your new Anchor home and the location managers have been really helpful . We're glad you chose us and hope you'll continue to be happy in your new home.
1/5
TrustpilotAvoid
Avoid, we're lucky we are escaping, we had a bad leak in the communal laundry and the cleaner sorted it out even though it wasn't her responsibility, we asked anchor to pay her, as expected, no chance, so as usual a whip round took place, for a non profit making organization these people will bleed you dry, google the salary of the non profit making CEO
Hello Mr Reynolds,Thank you for taking the time to leave your comments.I am sorry that there has been a delay in responding to your review. I have asked Truspilot to contact you to provide further information, to enable me to look further into your concerns.Alternatively if you prefer, you can contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukKind RegardsLynsey
2/5
TrustpilotRent/ service charges
I moved into a 1 bedroom flat on February 16th 2016 and the rent and service charges were very reasonable. £543. i have been there 8 years this month and last April my rent and service charges went up to £671. my top up went from £54 to over £100, and i just received my rent letter for this year and the rent and service charges are going up to £702. thats an increase of £30 which means my top up will be well over £100 making it impossible to live here. if you are are thinking of moving into a property with Anchor i wouldn't bother. I am waiting to move to Devon where it is much cheaper.
1/5
TrustpilotRIP off merchants
Had two large increases since moving into Midfield Court Salford in March 23.. Was £550 a month. Initially increased to £614 and new charges from April 1st is £633 so about 80 per cent increase for a studio flat.. State Pension hass been reduced by £300 to £500 and got debts to pay ( I am unemployed ). Loc mgr not especially approachable. Been harassed about so called smells from my cat's litter tray I dispute. as well as pressure to move my car out of car park as cannot afford my car insurance. It has a SORN notice. Getting very depressed about it all.
5/5
TrustpilotNeeded to get to live nearer for work
Needed to get to live nearer for work, Anchor helped within a few month's, studio came available, wanted 1 bed but their was no availability, the studio is fine but wish it was a little bigger.
Dear William,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were very helpful. We wish you the best of luck in your new home.
4/5
TrustpilotThe very environment of Independent…
The very environment of Independent living and the very lovely atmosphere at Willowbank, the welcome from management and residents was very encouraging and a sure sign that we had come to a good place.
Dear Ben, Thank you for your review! We're delighted you're enjoying living at Willowbank. We will ensure that your comments are shared with the staff at Willowbank.
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