ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish reviews

★★★★★ 5/5

Trustpilot

It is a new place -I was thinking about…

It is a new place -I was thinking about if is Good choice ,but it was a very good choice!!!I was welcome by a professional Manager-the right person for such a place!I really hope that more people will come here , even it far from London !!!

Mrs · 19 July 2024

★★★★★ 1/5

Trustpilot

I moved here about 10 days ago

I moved here about 10 days ago, UC several times trying to receive my tenancy agreement from your company but they said we don’t have it. UC wrote to me that we can’t pay your rent. I am just confused

Mr · 6 November 2024

★★★★★ 5/5

Trustpilot

Perfect.

From the day we viewed to the day we moved in our manager Paula explained everything thing to us and made the whole process easy . The gardens are well cared for and the communal areas spotless. Everyone we've met has been so welcoming. Very every happy xxx

Caroline · 20 June 2024

★★★★★ 1/5

Trustpilot

Bed bugs

I am one of 7 flats who are infested with bed bugs, all due to Anchor not dealing with the problem speedily.A neighbour reported them in her flat in March and nothing was done for months, by the time treatment was arranged in June they had spread to other flats including mine. I have complained to Head Office, the local Area Manager and the CEO and my local MP.I rang environmental health and they told me the entire block needs fumigating, but this has not been done. There are some extremely vulnerable people living here and it is only a matter of time before someone else gets them.I have had to have three treatments and had get rid of my bed and sofa which I cannot afford to replace, I am on a state pension and am now in considerable debt due to buying my own sprays, a steamer and a new bed and bedding etc.After my complaints, the wardens came to my flat and accused me if hoarding ( I have a lot of hobbies) to explain why the treatment didn't work. It didn't work on the other flats either, so that was unnecessary and cruel and reduced me to tears. I have had 3 treatments and still have bugs.I am already on anti depressants and this whole episode has pushed me to the brink of a breakdown. I had to stay in a hotel for three nights at the start as I couldn't cope with the idea of things crawling over me while I slept. The bites are awful, itch for days. Sniffer dogs were finally sent in this week and discovered my neighbour had them too, he got treatment within 2 days, I had to wait a week!I have had no sympathy or help from the wardens, thankfully I have lovely friends and family who have supported me. I am pursuing Anchor for damages.I am appalled at how I and other residents have been treated and am moving to another sheltered housing flat as I cannot stay in such an unsupportive environment.Yours

Julia · 5 August 2021

★★★★★ 5/5

Trustpilot

All repair jobs done very quickly Staff…

All repair jobs done very quickly Staff in the office nothing is too much for them been really helpful.The flat starting to look lovely after nearly decorating, met some lovely residence but not them all yet. So that’s why I give it five stars👍

Mr · 23 August 2024

★★★★★ 5/5

Trustpilot

A very pleasant site to live.

Unlike my previous home with Anchor, an upstairs flat and difficult to access with my health difficulties, theGround floor flat at Anchor,Tollgate, is ideal, and verypleasantly set out. Also the grounds and outside areas are a delight and people here have been so cheerfuland the Manager, Deb, most helpful and pleasant.

Jaqueline · 16 April 2024

★★★★★ 2/5

Trustpilot

I had applied for housing in Pemberly

I had applied for housing in Pemberly, Bath. No help whatsoever to resolve any issues to be able to move.One interview with Maxine and not explained to about BeWise. Five different numbers this morning.I had spoken yo a friend yesterday and they told me they gave up on a part buy. Customer service hopeless.

Helen · 14 February 2024

★★★★★ 5/5

Trustpilot

Denham Garden village purchase

Just last week the sale of my mothers house and the purchase of a property at Denham Garden village for her was finally completed. We had a very difficult sale on my mothers house due to a very difficult buyer and we hit a few bumps in the road with the purchase of the property at Denham Garden village with probate etc. However, Stephen Hardy, who is the Regional Resales Manager for Anchor was indispensable at keeping this property transaction together. He has a very approachable manner and has a calming way of dealing with very stressful hurdles that always seem to happen during property sales and definitely happened during this one. I cannot thank him enough for his professionalism during this sale.I also have to mention a lovely lady named Anna Dempsey (Head of conveyancing), who dealt with myself and my mother in a very pleasant and patient way.The village itself seems so friendly, everybody says hello and I am sure my mother is going to be very happy there.

Julie · 28 June 2021

★★★★★ 4/5

Trustpilot

Disabled parking

I’m happy to live in an AH flat, however some residents want the manager to strictly enforce residents only parking. That’s fine with me. I don’t have a car, and have great difficulty walking. Several residents have harassed my daughter when she comes to pick me up or deliver shopping, telling her she can’t park here. This was especially upsetting during lockdown. I’m classed as vulnerable. Now a resident tells me that AH Handbook lists priorities for parking, and disabled residents is bottom of the list. Most of my neighbours are excellent and help me in many ways. It’s unfair and may be discriminatory to exclude drop off/pick up or short term parking for disabled residents. I’d welcome any advice.

Sylvia · 5 June 2021

★★★★★ 5/5

Trustpilot

Thank you Anchorhanover

I have lived with Anchor prior to the company becoming anchorhanover, and during what was a confusing time for us, our new manager came in and has been absolutely fantastic, he has always been open and honest and regardless of anything going on; he does what he can for us specifically over this past year he has been outstanding, going the extra mile. Even getting my shopping and even got me a free computer screen tablet device from the big shop around the corner so I can now do my own shopping. A true testament to this organisation and the reason why I continue to live in an Anchorhanover property. Thank you from myself and I’m sure all at Phoenix Court.

John · 28 May 2021

★★★★★ 5/5

Trustpilot

Happy, safe retirement living

I have lived in an Anchor property, in Redcar for many years I find it a happy place to live. We have Our own apartments but can get together for a chat, hobbies or entertainment. Our scheme manager and her husband could not be more helpful, they were wonderful during lockdown, going the extra mile to help vulnerable tenants to cope. Repairs are dealt with promptly, there is a tenants forum so we can have our say about things that are happening or being considered generally by Anchor.

Fran · 26 May 2021

★★★★★ 4/5

Trustpilot

Whitethorn Close Clayton le Woods

My mum lived at Whitethorn Close for 10yrs and was very happy there The scheme is well maintained and is a safe quiet environment for the over 55s She was very happy there until she required 24hr care and had to leave the home she had loved. Andrew the scheme manager ensures residents are safe and well on a daily basis and most problems sorted quickly and professionally The scheme has a good. social side and enjoy days and lunches out The area is close to two large supermarkets and two pubs and there is a local bus service into Leyland and surrounding areas. I would recommend this scheme for anyone who needs a little extra support whilst maintaining their independence of their day to day lives.

Linda · 21 May 2021

★★★★★ 5/5

Trustpilot

The move was smooth and unproblematic

The move was smooth and unproblematic. Zoe the manager was very helpful and ready to give her time to help with any issues we may have fortunately there were none . Anchor do a wonderful job. We’re very happy with the convenience of the services provided and love living here.

Mr · 17 April 2024

★★★★★ 5/5

Trustpilot

The property is clean and well thought…

The property is clean and well thought out.the staff/ managers are friendly helpful ...kind.the tenants are mature and friendly...the helplines are useful ...patient and kind .the question about when I had this experience only allowed me to put one date in...whereas my positive experiences have been ongoing .

Jo · 24 May 2024

★★★★★ 1/5

Trustpilot

How you get to view a property is a mystery!

Hats off to anyone who actually got to view a property with Anchor nevermind rent one!I've been trying for over a week just to speak to someone about a flat they are advertising as available. Voicemails go unanswered, the lettings team do not ring back and even the customer service team have no response to the emails they send!This one star is a gold one for Alice(customer service) who did her best for me yesterday, sending emails and trying various phone numbers. All to no avail.I hope they are a lot better if their residents have an emergency!

Sue · 29 April 2021

★★★★★ 3/5

Trustpilot

Not enough support for many residents

I have been living in an Anchor property in Northumberland for two and a half years. There are several aspects of the setup I'm critical of, but I want to focus on one thing that particularly bothers me. This scheme has several residents with learning disabilities who moved here from a specialist residential setting. There are also a number of residents in the early stages of dementia. I am fairly sure that the managers have not had any special training in dealing with people like this who need more support. When the pandemic started and the managers were moved off site, residents who lack the mental capacity to understand social distancing, masks, etc, were left wandering around in a confused state putting themselves and others at risk. I feel strongly that the decision to take the managers off site was mistaken and that Anchor could and should have made the case that this is an essential job that cannot be done from home. Anchor have provided almost no help or support with Covid. It took them two months to distribute a list of phone numbers of local organisations that could help and three months to place a bottle of hand sanitizer beside the door. All they do is stick up notices reciting the latest government rules, and when the rules change they don't take down the old ones. I did email customer relations about my concerns in the early stages of the pandemic and they sent me a reply in an encrypted form that I couldn't read without downloading some software I didn't trust.

Elaine · 26 April 2021

★★★★★ 1/5

Trustpilot

Shameless Manipulation of Reviews (and TrustPilot)

Anchor resident of over 3 years here. Around the beginning of March this year Anchor was wallowing in the 'poor' category on TrustPilot with a rating of 2.7. Cue a shameless self-promotion campaign to invite new residents to review their experience with moving to Anchor properties. Now, within just a few weeks, Anchor hold a 'great' rating of 3.9. Remember that old adage, 'if it looks too good to be true, it probably is'? Sorry folks but now it's bubble-busting time. I can almost hear the sound of self-congratulatory corporate backslapping at Anchor HQ. If only they would put the same effort into managing and maintaining their properties as they do into manipulating reviews. My experience is of a company that, in general, couldn't care two hoots about it's elderly or infirm residents or homeowners. Whilst, as a charitable foundation it shouldn't make a profit, that doesn't stop the same management culture as elsewhere optimizing their salaries and bonuses to the maximum level. Just don't let poor reviews get in the way!Meanwhile our properties deteriorate, despite a £250k sinking fund available to improve them sat doing nothing - remember this is resident's money, not Anchor's, although you wouldn't think so. Anchor's response is to check the wording of our leases with their legal department to see if they can escape their responsibilities, whilst a proposed resident's association was deemed 'too confrontational'.I have no doubt I will now be invited to have a worthless conversation with the ironically titled 'Customer Services' department automated response. To you newbies, I sincerely hope that your 5 star reviews continue into the future. Experience sadly suggests otherwise.

Rocketbob · 20 May 2024

★★★★★ 5/5

Trustpilot

Hello my name is gerry phillips and i…

Hello my name is gerry phillips and i live at Rydal Court Morecambe. Can i through Trust Pilot thank the department responsible for the new decoration of the public areas of the complex, it has brightened the place up so much. I would also like to thank the dept that put up the new sky dish, i can now get all my channels after nearly two years yippee. Thank you all once again and to Julie Smith our scheme manager who has to put up with us on a daily basis.

Gerry · 15 April 2021

★★★★★ 1/5

Trustpilot

Complaints get past round and round at…

Complaints get past round and round at the moment we are waiting for a reply to a letter from the independent complaints panel, which took 2 years to reach,Quote from AH Later life is for living.Helping people enjoy later life is our passion. It has been for more than 50 years. And today, we offer an impressive choice of housing, care homes and services at almost 1,700 locations across England.Buy or rent from us and you’ll enjoy a secure and welcoming home from a not-for-profit organisation that puts you at the heart of everything we do, a home where you’ll love living in later life.They are having a laugh.I like the bit about value for money, charging £141.to change a smoke alarm battery is not value !!!. I could go on but life is to short.

Audrey · 9 April 2021

★★★★★ 1/5

Trustpilot

AH water rates complaint

AH water rates complaintI sent this request below, to AH customer service a few weeks ago, still no response yet! However I am not surprised, it will I am sure be passed down the line for someone else to deal with... I think we have a right to see the original bill from the water company! I have a question for AH accounts department about the total bill for South West Water, each individual flat at xxxxxxxxxxxxxx is charged £50.82 monthly, there are 28 flats in our complex, therefore the total payment monthly = 1,422.96 Annually = £17,075.52. Is it possible to confirm that AH are paying South West Water £17,075.52 annually? I just feel transparency is important in this case as tenants feel this charge is very high for a one bedroom flat, I have spoken to other households in this area and they are paying less, even for a 4 bedroom house with 4 occupants.

Alan · 7 April 2021

★★★★★ 5/5

Trustpilot

I’m his sister as Jim doesn’t have an…

I’m his sister as Jim doesn’t have an email address but he’s with me, Iv never seen him so happy the place is amazing, Everyone so friendly and helpful he’s so settled thank you so much.

Linda · 2 December 2024

★★★★★ 1/5

Trustpilot

I wonder why AH have a customer…

I wonder why AH have a customer relations department.I really think it should be renamed customer adverse department! Seriously though I have had to make a couple of complaints which I felt justified in doing, however instead of this department dealing with it, even after I specifically asked them to, each time they passed it down to an area manager, who did not deal the complaints, he just put the AH spin in his replies. They are I believe trained in this. I don’t mean to ramble on, and I am writing this out of pure frustration! The AH ethos is care of their tenants well being, I definitely feel my health and well being has been put in jeopardy due to AH customer relations lack of communication skills, professional conduct, and general apathy. I am sure they must respond to some feedback, perhaps it happens when they are paid the occasional compliment, what is going wrong with this housing association? Does anyone have any idea!

Alan · 6 April 2021

★★★★★ 5/5

Trustpilot

All staff friendly espacially Sam and…

All staff friendly espacially Sam and Elaine the girls in the office

Tracey · 18 September 2025

★★★★★ 1/5

Trustpilot

Incompetence rules!

Recently, I rang, answerphone so left name, number and why ringing.No response for a week+.I emailed.No response for a week+.I emailed again, days later (10th), I received a phone call:The person who rang me, difficult understanding him because he was slurring his words.I said my name and told him why I was ringing.He repeated what I said in a sort-of reverse order, making no sense whatsoever. I repeated and he repeated as before.I told him I was wasting my time and hung up.I wondered if he was on drugs, drunk, speech impediment though the first struck me given he was responding more like bad AI than human.Given this was a few days ago, I was not even going to write a review but decided to anyway.

Andrew · 14 May 2024