Kings Lettings reviews

★★★★★ 5/5

Google

Kurt recently successfully marketed a flat for us and I was very impressed how he dealt with some unexpected difficulties along the way. Kurt was communicative, pleasant and professional throughout, we will certainly trust him again. Meanwhile, Debbie Coltart has been a star from day one, a real asset to the company. Whatever the problem or discussion, Debbie is there managing it all with great skill and I have every confidence in her. Communication is great, every step of the way, thank you.

Sheila · 16 March 2026

★★★★★ 5/5

Google

My first experience using Prospect and have to say how impressed I am with them. Kurt from the Staines branch was absolutely brilliant guiding the whole process with friendly professionalism. Thanks Kurt for making everything easy and non-stressful.

Em · 16 October 2025

★★★★★ 5/5

Google

Been looking to rent a property and thankfully I found you! My market/procedure knowledge is limited but Kurt made everything super simple and helped me find a place. Top service!

George · 16 December 2025

★★★★★ 5/5

Google

Kurt was brilliant! All done professionally and efficiently in record time! Thank you

Mónica · 16 March 2026

★★★★★ 5/5

Google

Kurt was very professional and helpful throughout the whole process. He communicated clearly and made everything smooth and easy. Highly recommended!

Ziyan · 16 September 2025

★★★★★ 1/5

Google

Terrible service - attempted to rob our deposit In response to Charlotte Keenes review (10/3/24) Google will not let her reply More lies from Oliver King. We refused their contractor to return due to dangerously neglectful work, which we can of course prove with evidence as they have the emails. If as you say we neglected the property then why did our deposit get returned in full after you tried many ways to rob us of every penny you could including out entire deposit? It's because as you well know we proved the property itself was the neglected party and we had to pay for our independent inspection at great cost to do so. Anyone reading I implore you to think twice before using this company. The first sign of a chance to take your hard earned money they will do so. Oliver King - nepotism at its worst. Addition to review in light of response - there are indeed two reviews, one to each office as we had issues with staff in staines and maidenhead head office, which was Oliver, the owner. Kings reply is just a devious attempt to discredit the review. Also we never had a 3rd contractor only two and no abuse was ever made to staff and when prompted on this point at the time of our complaint it was brushed under the carpet by Kings as was unfounded. Kings primary contractor who we complained about for bad work was the first contractor and 2nd one who then completed the new boiler. Again please stick to facts. There was no deliberate neglect on our part and this a lie you need to retract as it's another attempt to discredit the review to make you look good which has no substance. We have evidence that the damages were due to kings/landlord neglect and again we had our full deposit refunded so no idea why that would happen if there was no reason to. Anyone wishing to seek the truth about how Kings Lettings treat people please search the case of the unfair dismissal of Wendy Luckwell, staff member of 30+ years subjected to horrific bullying by the staff and owner.

Jamie · 16 April 2024

★★★★★ 1/5

Google

DO NOT USE. Appalling customer service. We let a property with our small dog and two small children. The day we moved in it was apparent that it had not been properly cleaned or made safe. The garden was a tip and was unable to let my dog or children out for months. We realised very quickly that the heating and hot water didn't work well. We reported... And reported... And reported... Eventually four months later they decided somebody could come and have a look. By this time we were in minus temperatures and the house would heat to a maximum of 13 degrees. The water was tepid and not hot enough to kill off any germs. The plumber that came round said that the agents had been told time and time again it won't work properly because of the plumbing... But they still let it this way. We were so unwell that I couldn't work. My daughter had constant chronic flu like symptoms. I was put on an urgent ent cancer referral because of how unwell I was. There was mould in the bathroom, conservatory, my bedroom wardrobes, my daughter's room and most of the windows. Oliver king - the very unhelpful, politician like owner who inherited daddy's business struggles with customer service and advised us he could give us some cleaning tips... Obviously we had been cleaning it and it kept coming back. We had a gas safety inspection from one of their contractors - he stood Infront of the boiler and did nothing and signed it off as safe. he put the thermostat on top of the radiator and said look, all is fine... So we asked for another contractor.A matter of weeks later another engineer came and condemned it as it was unsafe. This put our family in danger. We had to have a new boiler as the old one now was unsafe to use. We ended up demanding to have alternative accommodation while the boiler was done as it was 5 degrees in our house. They reluctantly gave us one room in a Travelodge for a family of four and a dog.... Eventually the new boiler was fitted and it still didn't work properly. It was 17 degrees maximum which isn't even room temperature. We were stuck, we couldn't afford to move and couldn't complain anymore as we were worried about unfair eviction. We took out a huge loan just to get out as our health was so so so bad. Just to get out of this situation we had to keep our tenancy with kings for two months until the end of our notice, plus two months rent at our new home, plus the deposit. We told Jeanette before we left that we felt really sorry for the new tenants and that something had to be done about the mould and heating. She told us to leave the wardrobe doors open instead of investigating. Which we did anyway. They have no care for health and wellbeing. Just money. Early Jan there was a mains water leak through the ceiling. Jeanette blamed us saying it was our fault for not having the heating on after we moved out. We got our own plumbers report which stated that it was due to an old part which was so old it was brittle and had snapped causing the leak and the heating wouldn't have helped as there were no heating pipes in the loft and no insulation. Jeanette ignored all our emails of evidence and all our questions. We went into the loft to take a look and found the cold water storage tank was filthy and full of debris. It was disgusting. We were washing in that and breathing in the spores. Again, Jeanette ignored us. We are awaiting our environmental health report. Absolutely disgraceful. We complained and Oliver just wasn't interested at all. They tried to take our entire deposit to try and cover their contractor fees and the landlords insurance excess. Which we had to continually dispute until the speak of legal action miraculously made them decide to return our entire deposit. Which proves they were just trying to extort our hard earned money even after having to lose so much money just to get out of the situation. They side with landlords not tenants. Horrible company. Oliver is horrible slanderous and incorrect. I would advise you to stick to the truth as we have evidence of what we are saying is true

Charlotte · 16 April 2024

★★★★★ 1/5

Trustpilot

DO NOT USE

DO NOT USE. Appalling customer service. We let a property with our small dog and two small children. The day we moved in it was apparent that it had not been properly cleaned or made safe. The garden was a tip and was unable to let my dog or children out for months. We realised very quickly that the heating and hot water didn't work well. We reported... And reported... And reported... Eventually four months later they decided somebody could come and have a look. By this time we were in minus temperatures and the house would heat to a maximum of 13 degrees. The water was tepid and not hot enough to kill off any germs. The plumber that came round said that the agents had been told time and time again it won't work properly because of the plumbing... But they still let it this way. We were so unwell that I couldn't work. My daughter had constant chronic flu like symptoms. I was put on an urgent ent cancer referral because of how unwell I was. There was mould in the bathroom, conservatory, my bedroom wardrobes, my daughter's room and most of the windows. Oliver king - the very unhelpful, politician like owner who inherited daddy's business struggles with customer service and advised us he could give us some cleaning tips... Obviously we had been cleaning it and it kept coming back. We had a gas safety inspection from one of their contractors - he stood Infront of the boiler and did nothing and signed it off as safe. he put the thermostat on top of the radiator and said look, all is fine... So we asked for another contractor.A matter of weeks later another engineer came and condemned it as it was unsafe. This put our family in danger. We had to have a new boiler as the old one now was unsafe to use. We ended up demanding to have alternative accommodation while the boiler was done as it was 5 degrees in our house. They reluctantly gave us one room in a Travelodge for a family of four and a dog.... Eventually the new boiler was fitted and it still didn't work properly. It was 17 degrees maximum which isn't even room temperature. We were stuck, we couldn't afford to move and couldn't complain anymore as we were worried about unfair eviction. We took out a huge loan just to get out as our health was so so so bad. Just to get out of this situation we had to keep our tenancy with kings for two months until the end of our notice, plus two months rent at our new home, plus the deposit. We told Jeanette before we left that we felt really sorry for the new tenants and that something had to be done about the mould and heating. She told us to leave the wardrobe doors open instead of investigating. Which we did anyway. They have no care for health and wellbeing. Just money. Early Jan there was a mains water leak through the ceiling. Jeanette blamed us saying it was our fault for not having the heating on after we moved out. We got our own plumbers report which stated that it was due to an old part which was so old it was brittle and had snapped causing the leak and the heating wouldn't have helped as there were no heating pipes in the loft and no insulation. Jeanette ignored all our emails of evidence and all our questions. We went into the loft to take a look and found the cold water storage tank was filthy and full of debris. It was disgusting. We were washing in that and breathing in the spores. Again, Jeanette ignored us. We are awaiting our environmental health report. Absolutely disgraceful. We complained and Oliver just wasn't interested at all. They tried to take our entire deposit to try and cover their contractor fees and the landlords insurance excess. Which we had to continually dispute until the speak of legal action miraculously made them decide to return our entire deposit. Which proves they were just trying to extort our hard earned money even after having to lose so much money just to get out of the situation. They side with landlords not tenants. Horrible company

Charlotte · 10 March 2024

★★★★★ 5/5

Google

Thank you very much Kings Lettings for sorting my flat Tenency so quickly and answered all my queries , would definitely recommend Kings Lettings to all and special thanks to Sandra and Jennet for quickly respond and help with all the required things during tenency process. 5 out 5 from my side again special thanks to Sandra and Jannet

Sumit · 21 June 2023

★★★★★ 5/5

Google

I've had a good share of experience with agents and agencies in London, but I can tell you that Kings Lettings easily sits at the top, when Jade, Sandra and Florina went above and beyond to help us secure the property we wanted !!! Big thank you to all you you and keep up the great work!!

Andrei · 21 June 2023

★★★★★ 5/5

Google

I had dealings with quite a few Estate Agents during my property search and Kings Lettings Staines Branch were by far the best. Jade was available to help with all the questions I had and talk me through anything I was unsure of. The whole process was so simple and hassle free from start to end and made the whole experience much more enjoyable. I can't thank Jade Deacons and Sandra Atkinson enough for the help with our new home :)

Lisa · 22 June 2019

★★★★★ 5/5

Google

Excellent experience - great to do business with Kurt Owen- very professional and supportive. Likewise, very helpful and understanding Debbie Coltart- always cool and calm in dealing with the issues. Well done!

Josecloyd · 16 February 2026

★★★★★ 5/5

Google

From start to finish has been an amazing experience with Kings Lettings. Wonderful team from the Staines office. Experience from my previous company was nothing to write home about. Many thanks to Jade, Sandra, Jeanette, Georgina and the Staines family.

Susana · 16 April 2025

★★★★★ 5/5

Google

I have to give 5 stars nothing less I had to contact Jeanette for some issue we had at home Jeanette solved the issue ASAP Also called us to make sure the iteam was installed in time so that we didn't have any problems....we are very pleased with the service provided by kings lettings and special thanks to Jeanette and our landlord.

Mike · 16 April 2024

★★★★★ 5/5

Google

Just moved into a property (Pullmans) which includes kings lettings managing property. I can say they are maintaining by highly professional and Polite staff as I could see the immediate response without any delay with more than the expected information. High recommended..!! Thanks Jade, Jeanette and Sandra for all your Kind support

Karthikeyan · 21 June 2022

★★★★★ 5/5

Google

Amazing service provided from Harry sandhu made sure everything went easy and quick and delivered results as promise. Thank you Harry and I will deffinetly recommend you and your team to my friends and family.

Mihai · 14 March 2025

★★★★★ 5/5

Google

Me and my husband were very satisfied with the service we have been receiving from Kings Lettings in the last 14 years. The staff are helpful and action quickly especially Jeanette. I have no hesitation in recommending Kings Lettings as letting agents.

Barbara · 21 June 2022

★★★★★ 4/5

Google

My experience with Kings Lettings has been fantastic from the word go. The process was quite easy. They are constantly on top of their job, and responds to issues swiftly. I'm impressed with their work. Thank you Jade, Sandra, Jeanette, Georgina and the entire team in Staines office.

Mavis · 30 May 2024

★★★★★ 4/5

Google

My experience with Kings Lettings has been fantastic from the word go. The process was quite easy. They are constantly on top of their job, and responds to issues swiftly. I'm impressed with their work. Thank you Jade, Sandra, Jeanette, Georgina and the entire team in Staines office.

Mavis · 21 May 2024

★★★★★ 5/5

Yell

Excellent - Kings Letting Staines

Using Kings Lettings Staines for 10Yrs +. Their staff I have also known for the same period, and because of that Sandra, Jeanette and Jade are extremely knowledgeable. They will know your property, and your requirements, so you don’t need to explain again. They know Staines and local areas inside and out and are constantly informative of changes of the Legal requirements and tenants needs, especially with the town’s ongoing developments.I have never had a bad tenant, paperwork is quick, and on the phone itsAn immediate and friendly response.Thank you Ladies.

LightwaterS · 22 January 2021

★★★★★ 5/5

Google

Our experience with kings lettings has been nothing but amazing. Jeanette kept us up to date with everything when moving into the house and made the process easier for us. Always quick at answering any queries. By far the best agency and team I’ve come across. Highly recommended.

Vinita · 16 April 2024

★★★★★ 5/5

Google

Fantastic guys, extremely efficient and supportive.

Jay · 16 March 2026

★★★★★ 5/5

Google

I have rented through Kings Lettings Staines for nearly 3 years now and can highly recommend them. If you have a question, you can be assured of a prompt and detailed answer by one of the team (Jeanette, Sandra, Jade). The same applies if something breaks or needs replacing: don't worry, it'll be resolved more quickly than if you were to do it yourself. From paperwork to maintenance, Kings Lettings Staines has been transparent, efficient and, importantly as a tenant, understanding and friendly.

Bri · 21 June 2020

★★★★★ 5/5

Google

I recently rented a property through Kings Lettings in Staines, and I couldn’t be happier with the experience. From the start, the team was professional, responsive, and very helpful in answering all my questions. They made the entire process smooth and stress-free, which I truly appreciated as a first-time renter. The property was in great condition, and any minor issues were quickly resolved. I highly recommend Kings Lettings to anyone looking for a trustworthy and efficient letting agent in the Staines area!

Dhruval · 26 November 2024