St Modwen Homes Staffordshire reviews

★★★★★ 5/5

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Our New Build At St Modwens Hendrefoilan

We purchased a new build property from St Modwens at their Hendrefoilan site in Sketty Swansea.The location of this site is excellent for all local amenities and only a short drive to the Gower peninsula.The property itself is very well designed spacious living and a high standard of finish throughout.What few teething problems we had when we moved into the property were quickly rectified by the whole team.Special thanks to Elaine and Amie sales team for a trouble free purchase also the site management team of Dafydd and Lewis for their total professionalism.

Tarmac · 2 February 2024

★★★★★ 5/5

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Commendation for Exceptional Customer Service by Mihail Bujor at St Modwens

I am writing to specifically acknowledge and express my appreciation for the outstanding customer service provided by the team at St Modwens, and more notably, Mihail Bujor.Recently, I encountered a persistent issue at my flat involving a leak in the balcony that was affecting the inner walls. Mihail's approach to resolving this matter was exemplary. He not only demonstrated unwavering determination but also conducted a thorough diagnosis of the problem. His efforts went above and beyond, including recording detailed videos to elucidate the underlying issues beneath the scaffolding.Thanks to Mihail's expertise and dedication, the issue, which had been unresolved by others, is now fixed. His proficiency and commitment to customer satisfaction are commendable and set a high standard for service.I sincerely hope that the company continues to recognize the value of such dedicated individuals and recruits more people like Mihail to further enhance the quality of customer service.

Saad · 25 January 2024

★★★★★ 5/5

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Meon Vale

After our last experience of purchasing a new home, which including packing up and moving back out to live in their showhome for 8 weeks for repairs to be sorted, our friends and family questioned us on buying another new build! Our experience could not be more different. Right from the moment we turned up at the sales office to enquire about purchasing and meeting the lovely Mercedes, who couldn't do enough to help us with the enormous task of relocating from Cornwall, she really was amazing. On moving in day, knowing we were coming from cornwall, we didn't arrive until 5pm, there were supply's of tea, coffee, milk and sugar waiting for us along with cake and biscuits in the kitchen and Dean stayed late to greet us and sort out any issues we had upon arrival. Although we haven't seen much of Dean, he was always around for us in the first few days/weeks, he also assured us Dan would be along soon who we would get to see more often than our own children! He was right, he came and introduced himself within a day or so and has regularly knocked on our door to check all's well. Any snags we reported to Dan were promptly noted and Dave and Lee would after a pre arranged appointment come and sort out what they could. There has never been an issue getting other companies out to do jobs like drafts around the windows etc. We have been in our beautiful home now 4 months, Dan still pops round for a chat and to check there are no problems. I can not praise this company and their wonderful workforce enough. Renewed our faith in new builds. Thank you St Modwen for everything

EastA · 24 January 2024

★★★★★ 5/5

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Good team @ the Fairways

I am a first time buyer. 2023Jun I am fortunate to meet the developer of st.modwen home. I already had a good impression from the first time I went to the Fairways show home, especially a lady named Julie who introduced me to all the information about the house. She explained in detail and was very patient. When we decided to buy, we went through the complicated paperwork and picked out the materials in the house. Julie was very attentive in helping and explaining. The developer completed the project on time. When I got the house, I was very happy with the decoration inside, but there were some flaws, but I was lucky. I met Mr. Stuart, the site manager, who was also a nice guy. He repaired the new house as quickly as possible, using text messages and direct conversations for every conversation. They are very enthusiastic, explain in detail, answer all questions and are truly professionals. St modwen is really lucky to have these two employees. I am very proud and confident in recommending this developer.Ricky

Consumer · 18 January 2024

★★★★★ 5/5

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Outstanding Service from Technician John at Still Water Glan Lynn

After a two-year wait to address the final snags in our new home, the outstanding service provided by a Technician called John at Stillwater Glan Lynn Housing Development was well worth it. John's friendly and professional approach made the snag resolution process a breeze. Despite the initial delay from St Modwens, he demonstrated remarkable technical expertise, addressing all concerns with efficiency and a keen eye for detail. John's commitment to customer satisfaction and his ability to communicate technical details in an accessible manner set him apart. I highly recommend John as your technician if you are on the Stillwater development for his outstanding service and dedication to excellence.Thank you John!

Kayleigh · 17 January 2024

★★★★★ 5/5

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Branston Leas

We had such a quick and easy purchase thanks to Tigan and Caroline at Branston Leas!

Customer · 30 March 2026

★★★★★ 5/5

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Great Service

As first time buyers, we went into this process blind, but St Modwen Homes have been really helpful with guiding the process and ensuring it all went smoothly. As we were assisted by Tigan, she was truly such a great help and spoke to us in a warm and friendly way, allowing us to ask any questions without any worry. Would highly recommend.

Gi · 7 April 2026

★★★★★ 5/5

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Meon Vale

We have recently moved into a property at Meon Vale, Stratford Upon Avon just before Christmas 2023. I have nothing positive things to say about the team at the site, starting with Mercedes throughout the process of getting into the property was so helpful and easy to deal with. And the with regards to the build and visiting the site Dean has been fantastic with his willingness to help and assist with anything we had questions or queries about. Once moved in Dean could not of been more helpful and supported brilliantly by Dan, Dave and Lee who were brilliant and sorted any issues, regardless of how minor promptly.

CRAIG · 14 January 2024

★★★★★ 5/5

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Richie @ Copthorne

The move into our new home was made much easier when we met Richie at Copthorne. Richie is general maintenance man who works on site and is booked in for any issues you come across with your new home. Richie could not be more personable, helpful and skillful. No job its too big and every job undertaken is done and finished to a better quality than before. Richie has made some issues much easier to swallow as we know they will be resolved. Awesome service and always with a smile!!

James · 13 January 2024

★★★★★ 5/5

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Meon Vale

I purchased a showhome (The Garnet) in Meon Vale even though I was coming from a fully furnished home, so obviously some adjustments had to be made within the build once I arrived. The team at St. Modwen has been unbelievable, from Mercedes and Caroline in Sales, to Dean together with Will from the building side, with Dan in Customer Services and his team Dave, Lee and Rob. I have only been in the house 4 days and we have nearly completed all adjustments needed. The team are all so friendly, courteous and supportive and ready with solutions if necessary. The area is still being developed and so staff are very quick to respond and assist as they are on site, while keeping the property spotless. St. Modwen and the team at Meon Vale have definitely exceeded my expectations and I would certainly recommend to other prospective buyers.

Rukhsana · 12 January 2024

★★★★★ 5/5

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Glan Llyn

St Modwen team have been nothing but amazing, from the beginning of my house hunting journey to the end of me living in my new home. Simon was very supportive and kind throughout the process of buying my house, particularly great communication with me and the mortgage team to ensure a smooth as possible process towards completion. They were extremely honest which was important to me as a first time buyer to make sure there were no surprises.Moving into the house was a very positive experience thanks to Liam and Matt (the site managers) who were really friendly and down to earth, answering my hundreds of questions and making sure I was happy with everything during the move. After a week of living here Josh from customer care plus the rest of the team mentioned have continued their professionalism and helped me with any queries I’ve had, whilst checking in with me regularly incase anything else has cropped up that I needed help or advice with. Overall the whole team that I have dealt with have been genuinely friendly, helpful, supportive and very attentive. I have had no negative experiences and despite me already being moved in the excellent customer care has continued. Highly recommend.

Sophie · 8 January 2024

★★★★★ 1/5

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DO NOT RECOMMEND!

Communication from the very beginning has been quite inconsistent and often vague. While I understand that the merger between St. Modwen homes and Miller homes may have contributed to some disruption; we had still expected a higher level of communication and attention, particularly as our purchase sat between the two organisations during the process. I would have thought that customers like us, that bought between the merger would have been more carefully considered.

Hugo · 11 January 2026

★★★★★ 5/5

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Top Quality Repairs!

We've lived in our new home for 12 months, and recently had an issue with the En-suite. St.Modwens were great. They had a brilliant technician, Lee, attend our property, where he has taken out the old tiles and plasterboard etc and fully replaced it all; it looks amazing. Lee was so professional, and his work is 100%. Couldn't have asked for a better technician. Thank you Lee.

Kaz · 5 September 2024

★★★★★ 5/5

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Went for a little look at the Shawfair…

Went for a little look at the Shawfair show home this afternoon. June and Becca were very friendly and helpful. Lovely looking homes.

Jac · 17 September 2026

★★★★★ 4/5

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special mention to Richie for going extra mile

I have been living in Heathy wood close to 2 years now and I am fortunate enough to not have any major issues except the garden (uneven turf) and garage (water seeping in) which I am still chasing.snag-list took some time to complete after multiple follow-ups. But they were done with due diligence and quality. I cant thank Richie enough for fixing most of my issues. He is reliable with strong work ethics.

Rohit · 14 May 2024

★★★★★ 5/5

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Very positive move in experience

My experience at Glan Llyn Stillwater from pre sales to after sales support has exceeded my expectations. I had taken on all the bad press about new build companies and expected to ‘battle through’ the early days, but not at all …..From the beginning Paula the sales rep kept me updated on the progress of my build.She took on board my individual wishes, including altering my carpet to wool. Nice welcome on move in day and she was there to support as needed.From move in my main dealings were with site support. Josh the customer service manager was in touch frequently and listened to and acted quickly on any concerns (mainly snags). He is dedicated to ensuring customers have a positive experience - that was my impression.Thank you to Tom who again responded quickly, dealt with many snags personally, and was always on hand - a cheerful friendly guy. I’m grateful to Sean the project manager who provided invaluable support for a problem I had.There were snagging issues of course ( and possibly are, as some things take a while to appear). Sometimes needed to ask a few times, which isn’t surprising given the number of moves going on. At other times though a problem would be dealt with immediately.5 weeks on from moving in most snags have been resolved with the remainder scheduled for the next couple of days.At company level I am pleased about the response to a letter I wrote about hedgehog runs. Look forward to those going in in January Sean (!)

Mark · 19 December 2023

★★★★★ 5/5

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Alison and Jess at Colier field have…

Alison and Jess at Colier field have been absolutely amazing so far. They have helped us so much. We are first time buyers and we had no clue of where to start. From walking into the office nothing has been to much trouble at all, I can’t wait to see our forever home come to life as the months go by.

Helen · 12 April 2026

★★★★★ 5/5

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Very helpful 10/10

Very helpful sales reps, anything we asked they came back quickly with answers, kept us up to date throughout the build process.Aftercare has been spot on, the site reps have been very helpful, again any issues raised they were rectified quickly, we have had one snag delayed due to it not being up to their standards. But it being resolved soon. Aftercare team are still in touch weekly asking if there is anything they can do to help or any new snags we have found.

Ryan · 7 December 2023

★★★★★ 3/5

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Ritchie is excellent.

St Modwen as a company are extremely poor. The service from customer care is appalling. When finally you get assistance I can only thank Ritchie. Ritchie goes above & beyond. Helpful & polite, nothing is any trouble. If customer care & even the management were to join Ritchie they could learn how to help customers. Thank you. The 3 stars are for Ritchie as St Modwen are only worth 1 star. Thank you Ritchie

CS · 8 April 2024

★★★★★ 5/5

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Valley Rise

Joanne has been very helpfull throughout the reservation process. She has guided us through the process explaining everything along the way and answering any questions we had.

Martin · 7 December 2025

★★★★★ 5/5

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St Modwens Homes..Meon Vale development 4B (Stratford…

Meon Vale development 4B (Stratford Upon Avon.I purchased a property on this development 6 weeks ago and I cannot stress just how amazing and supportive the whole team have been. It has been the best customer service I have ever experienced in my 63 yrs!! When the sale of my previous home fell through twice I was never pressurised and was totally supported by Mercedes in the Sales Office. Since then Dean, Site Manager, Dan Customer Service Manager and James have been unbelievable even when some problems have been down to me! I have purchased many homes including new builds from 5star builders who I have,unfortunately,felt that once your money was received support was reluctant. That has certainly NOT been the case with St Modwens, their Customer Support is 1st Class with regular weekly follow up calls and visits from Dan just to make sure everything is ok. How many Companies do that ????. This move for me has been very emotional resulting from a divorce after 30 yrs and for the 1st time having to deal with a home on my own so to have such tremendous support has been invaluable. Dan you really do your absolute best for your Customers. Thank you. Sue Groome Plot 17

Sue · 14 November 2023

★★★★★ 1/5

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Buyer beware if you are envisaging your perfect new build!

After a year from hell I wanted to tell people about my experience. I am an older person with a lot of life experience! I purchased a detached property in Stafford in August 2022 when the market was at its height! Sales were helpful and pleasant but they were relentlessly aggressive in forcing the completion date despite my plot size being reduced after reservation due to an error on the part of St. Modwen Homes that only I spotted; and a lounge window having to be bricked up after exchange of contracts because it would not pass NHBC guidelines! This only a week or so before completion! I was told to accept both situations with minimal compensation - which was not negotiable - or the house would be re-sold! On the day I moved in I was so shocked and upset to find the finish in the house was very poor everywhere - terrible mastic work; poor plastering; poor carpentry; poor paintwork; damaged kitchen cupboards; the bath badly scratched and so much more! On the day I moved in - late afternoon - I discovered that the back door would not lock and I had to barricade myself in by moving furniture! My snagging has taken a year and 56 men have visited my home. It took 8 months and four visits to have 26 kitchen doors with no flaws and the handles on straight; many sealed window units were replaced; five attempts were made to repair the lounge wall where the window had been; the lounge ceiling had ripples all over and it took three attempts to repair that, with my lovely furniture being heaved around. I was so severely stressed and remedial work was so slow that I contacted a snagging surveyor after five months who told me the finish was very poor and found 215 faults when I had already had many faults remediated. He flew a drone over my roof and found a large piece of timber hidden in a gulley which had been there seven months. Ten months to replace a glass oven door. Technicians regularly turned up with the wrong parts, and had to make repeated visits. There were mix ups over appointments and people came I was not expecting. They had difficulty in getting contractors to come back! I constantly said my heating was not working correctly and had visits from five people. I pressed St Modwen over the matter and was finally told after almost a year that the heating was incorrectly piped! Now they are refusing to remediate several lengths of garden fence and telling me to enjoy my new home!!! No-one cared that all of this impacted seriously on my physical and mental health. No-one has apologised and they will not discuss compensation. Everyone at St. Modwen Homes gets paid throughout this process - but not the homebuyer who lost a year of their life with the constant stress and disruption! I have bought eleven new build houses in my lifetime but this has been the worst experience by far. It has been a shambolic experience by a ruthless and aggressive company who only care about profits and bonuses! On top of this you are effectively living on a building site with constant noise from heavy machinery and, at times, piling rigs; and often very muddy roads. I would urge anyone buying a new property to pay for the services of a professional snagging company. Also please note they engage in upselling - for flooring, carpets and extra electrical work, etc. They insist on payment for this up front, and if you do not complete on the property for any reason you are likely to lose your money! At the time I bought my house, no flooring was included.

Penny · 12 November 2023

★★★★★ 5/5

Trustpilot

St modwen have been AMAZING.

St modwen have been AMAZING.We have lived in our home for over a year now and they have fixed everything for us when asked.We are located in Glanlyn.Toni and Simon made buying our first home such an easy and enjoyable journey.Josh and Matt have been AMAZING. I know some people have moaned on here but most people I know have done nothing but praise St Modwen for their outstanding customer service.Obviously we had some minor issues when we moved in like the paint work was marked a little (From us moving in our furniture 🤭) but they came and sorted it straight away.6 months into moving in we had a tap leak which came through our ceiling and within 5 minutes of me calling Matt, he sent out 4 workers who fixed the issue straight away and too this day we have had no more isses.I would 100% recommend!THANK YOU SO MUCH ST MODWEN!😁

Camilla · 6 November 2023

★★★★★ 5/5

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A fantastic experience from reservation to completion and beyond

From reservation to completion and our first month in the house, we've had a fantastic experience with St Modwen Homes at Pear Tree Fields, Worcester.Firstly, the team: Caroline was brilliant during the sales phase, really helpful, answered every question we had, and kept us updated the whole way through until completion. Henry (assistant site manager) was also fantastic during this stage, explaining everything we needed to know about the house as it was being built, answered any more technical questions we had, fixed any small issues we noticed during home visits and put us right at ease. Carl (site manager) has been brilliant since we moved in, he took a list of about 20 small snags off us and had them fixed within a week, and called round regularly for the first few weeks to check everything was okay. Dan (customer care) has been round once a week since we moved in a month ago to take up any issues, and has been very quick to answer anything we raise.As for the house itself, the quality and design of the house have been brilliant, the house is light, warm/comfortable and a great layout and we've had no defects. We have had none of the nightmares you read about new builds online, only some very small snags (such as small paint work, a wonky kitchen cupboard door) have been fixed within weeks.All in all, we are very happy with the whole experience and hopefully it will continue to be positive as time goes on.

William · 6 November 2023