St Modwen Homes reviews

★★★★★ 1/5

Trustpilot

Issues with fitting substandard Moores kitchens…

The issues I have are the Moores kitchens that they fit. I have a 5 year old house on the Egstow Park Estate and the doors are peeling on our kitchen; every door has delamination to varying degrees. On four of them, the lamination is completely unstuck . I have contacted St Modwens who aren't interested and also Moores , who aren't interested. We are having to fit a new kitchen at our considerable expense. The worrying thing is, Moores have a dreadful reputation on trustpilot & I have been told by many homeowners on our estate alone that they are having the same issues as us with peeling doors and are having to replace their relatively new kitchens. I have also been told that this is a country wide known issue Why is St Modwens allowing shoddy quality products in their homes and charging a small fortune for them ?

Kay · 15 October 2024

★★★★★ 4/5

Trustpilot

Aaron & Jayne - Your Support Made Our Home-Buying Experience Effortless

I wanted to take a moment to share my appreciation for the exceptional experience we had working with both of you during our home-buying journey. Aaron, from the very beginning during the Show Home Tour to the final Key Hand-over, you were with us every step of the way. As a first-time buyer, I had a lot of questions, and you took the time to answer them with great patience, making the entire process much smoother.Jayne, your friendliness and support were equally invaluable. You went above and beyond, even stepping in to communicate with the solicitors when we couldn’t reach them. Honestly, I found myself interacting with you both more than with the solicitors themselves, and it was such a relief to have that level of communication and support.Thanks to both of you, the journey was hassle-free, and I’m very grateful for all your hard work.Overall, I would definitely recommend St. Modwen Homes (West Works) to others. The quality of materials used in the construction and the care that went into delivering such a well-packaged home really stands out. The only reason I’ve given 4 stars instead of 5 is due to a couple of minor things I noticed after moving in, but did not report yet.Once again, thank you for everything!

Satish · 15 October 2024

★★★★★ 4/5

Trustpilot

Improving Customer Support Services

From my experiences with the St Modwen Customer Support Team over the last year & half, things have definitely improved. Whereas it took literally months to get a problem solved (hence the 4 stars not 5), now it only takes a few (necessary) weeks.I've had the pleasure of dealing with the highly-efficient, responsive and effective Elaine Cliffe who got our requests sorted. Her team have also checked in with us during the work to ensure things have been done to our satisfaction.The team who came to the house to get the issues resolved during the past few months have been polite, informative and efficient.In particular Callum who came to do an internal fix and was professional, helpful, listened well, did the job perfectly and left not mess!The final part of the job was completed this past week and Robert too was professional, informative, maintained a tidy work situation for the 3 days of his visit and completed the job wonderfully.A super team now doing a great job. Thank you all!

Sara · 12 October 2024

★★★★★ 1/5

Trustpilot

Heathy wood - No GP, No school, have to pay to pick up litter from Amazon drivers and over 200 snags

There will be no GP and no school so don't let sales team tell you otherwise. St Modwen won’t quality check your home, I’ve had over 250 snags and counting, after 20 months I still have issues! Serious snags I pointed out before completion weren’t fixed, such as an out of tolerance bump in the floor, a non straight shower screen and a horrendous paint job. The painting and plastering must have been done by someone visually impaired. I have never seen such awful skirting, it’s not been sanded and there’s paint drip marks everywhere. Finally after 20 months they have repainted a lot of the house but the painters pulled my tumble dryer out and scratched my floor. St Modwen is refusing to repair the floor, blaming it on me when it was clearly caused by the mat being pulled back and the tumble dryer being dragged across the floor. It's a huge fresh white scratch, if it wasn't fresh it wouldn't be white. As of 26/03/24 I still have issues outstanding and still waiting for the painting to be sorted (almost 16 months since completion).

As of 24/01/24 I have 3 formal complaints outstanding, which I have just escalated to stage 3 because they are in breach of their own complaints procedure and have not responded to stage 1 or 2.

There was no proper handover from the initial 7 days post completion manager to the customer service team, it only happened because I kept chasing and asking what was going on.

Manipulating their reviews by asking residents to review the tradesman who sort the snagging issues!

Carpenters sent to investigate creaky floors have ruined my carpet underlay by gluing the floor and not waiting for it to dry, the foam or glue or whatever they have used has then bubbled up and stuck to the underlay causing bumps in the floor. Lifting carpet has then torn all the underlay, so yet another issue to be fixed.

You will have to manage St Modwen with countless emails, prepare to spend a lot of your time chasing them and being available for contractors, many of whom won’t turn up, or who will turn up late and then distract you whilst you’re on work calls.

I completed on December 2022 and I still have outstanding issues, how they got the title of 5* house builder I will never understand.

They forgot to build a wall between mine and my neighbours properties, the workman that turned up to sort it thought it was OK to smoke on our driveway and leave their cigarette butts behind, either on the driveway or in our recycle bin. It took 3 emails to previous customer service manager to get a response and then he just gave a lukewarm ‘sorry’, with absolutely no accountability. Previous customer service manager then suddenly disappeared and reappeared on Emmerdale so no wonder why he couldn’t be bothered to do his job, he was never interested in customer service and it makes you wonder who St Modwen is employing!

Ruined our garden with the wrong levels and then took months to sort it out, having closed it as no issue initially. The garden was all bumpy and so the turf had to be removed, the soil levelled and then the turf put back, it's now all dead. How can a company get away with this? I’m not the only plot this has happened to, there has been a complete lack of oversight by St Modwen on any of the work their contractors are doing.

Bathroom ceiling had to be taken down and rebuilt as it was out of tolerance, contractor damaged my toilet flush and I had to argue to get it replaced, I'm currently waiting on this.

Make sure you keep a copy of sales spec as wrong spec items have been put in plots e.g. Wrong staircase.

Failed to install a piece of equipment that stops the draught coming from outside into the kitchen via the extractor. Initially the 7 day checks manager did his utmost to avoid looking into the issue, only when I got someone from customer service was I able to get it investigated, sure enough the equipment was missing but it took me weeks and weeks of calling to get it sorted, this should not have been my job to do, it should have been St Modwen but they never proactively manage anything.

Countless problems with scratched windows and patio doors not adjusted properly so draughts are present. Front door not installed straight, now on 3rd or 4th visit and glaze tech have sent St Modwen a report but I’ve heard nothing further so this will no doubt be another issue to chase up!

They have made what should have been a happy time in our lives, very stressful.

I have wasted so much time dealing with this company and haven’t had any compensation at all! It’s sickening to think that you given them hundreds of thousands of pounds and expect a quality home but this is not what you get. They have given compensation and good will gestures to other buyers who have also had countless problems but not to me, it’s disgusting. The amount of time I have spent dealing with them, they should owe me hundreds of pounds

Kara · 18 September 2024

★★★★★ 5/5

Trustpilot

Snibston Mill - Kyle

My wife convinced me to check out St. Modwen Homes at Coalville. First, I was reluctant but then, after much persuasion, I gave in. Drove down to Snibston Mill and was welcomed by Kyle. Such a a great gentleman. We literally was with him all day trying to get an DIP, reservations and all other paperwork done. Kyle was so helpful, very patient, took us through everything we needed to know, showed us around the development and even helped us to get better offers. I’ve visited lots of development, never been so treated like the way Kyle. Man knows his stuff and made sure we got to the point where he was certain that we were good to go with the desired property. Man’s really great at what he does. I believe we’re going to have a smooth journey with St. Modwen homes all thanks to Kyle at Snibston Mill. I totally recommend!

Fateru · 7 September 2024

★★★★★ 5/5

Trustpilot

St Modwen Homes Customer care team

After moving into the Glan Llyn Estate there were a few snagging issues which Josh and his team (John & Callum) rectified to a high standard. They have been a very approachable, friendly and helpful team. Thank you!

Alex · 7 January 2026

★★★★★ 5/5

Trustpilot

Excellent Handyman Services from Richie

Outstanding HandymanRichie did an amazing job fixing various issues around my home. He was professional, efficient, and his work was top-notch.His attention to detail was impeccable, as he successfully identified and addressed underlying mould issues with the skirtings. He also did a fantastic job redoing the silicone around the house, ensuring a neat and professional finish. Additionally, Richie's skill in patching wall holes and painting was evident in the flawless results.I was particularly impressed with Richie's professionalism and efficiency. He arrived on time, communicated clearly throughout the process, and completed the tasks within the agreed-upon timeframe. His expertise and dedication were truly commendable.I would not hesitate to recommend Richie's services to anyone in need of a reliable and skilled handyman. Thank you for your excellent work, Richie!

AB · 26 August 2024

★★★★★ 5/5

Trustpilot

Josh Beesley, Stillwater, Glan Llyn

Josh is absolutely brilliant. Since moving into our property on 31st May, he has been nothing but helpful. Really responsive, gets things sorted quickly and, if he cannot help, he always knows someone who can. He’s lovely too, great customer service skills. I’ve spoken to some of my new neighbours too who say the same thing. Keep up the good work Josh. I appreciate everything you do for me and my family. 👌🏻

Karen · 9 December 2024

★★★★★ 5/5

Trustpilot

I attended Woodcroft Park and spoke to…

I attended Woodcroft Park and spoke to Brenda. The standard of service and knowledge was outstanding and made me want to buy a house. Thank you for your time and assistance.

Cjw · 28 February 2026

★★★★★ 5/5

Trustpilot

Exceptional Customer Service!

I felt compelled to write a second review for St. Modwen Homes because their customer service has been nothing short of excellent, even 9 months after moving into our new home. From the very beginning, the experience has been smooth and stress-free, and the ongoing care we’ve received is truly impressive.A special mention has to go to Josh Beasly, who has consistently gone above and beyond to ensure that any issues, no matter how minor, are resolved promptly. His commitment to customer satisfaction have made us feel valued and well taken care of.We absolutely love our new home, and it’s comforting to know that St. Modwen’s after-sales service is just as exceptional as their home-building quality. When comparing to previous experiences with other developers, it’s rare to find a company that continues to provide such outstanding support - long after completion. Thank you, St. Modwen, and especially Josh, for making our home-buying journey such a positive experience. We couldn’t be happier with our home and the ongoing care you’ve provided!

Aled · 7 August 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing experience

Absolutely amazing experience, Olivia is a credit to the company with her compassion and friendliness towards me and knowledge of St Modwens houses is brilliant. The process was completed within the correct time and my brand new house exceeded expectations .Special mention to Tom Jones , the site manager , who went above and beyond with all the “silly” questions I asked. Definitely would recommend and buy from St Modwens again .

Amanda · 4 December 2024

★★★★★ 5/5

Trustpilot

Olivia Jackson and Nathan

We just purchased our first new build from St Modwen Homes and had the best experience we could have asked for. We moved from Guernsey to the UK and therefore were unable to come and visit our plot whenever we wished, but Olivia went above and beyond from the minute we reserved the plot to the completion day, ensuring that we are kept up to date with the progress of our property and ensuring that we are provided with all the information and assistance we need. Unfortunately, we had to delay our move into our new property for a month after the completion date, and we were only able to come and visit the property over the weekends. We had some parcels delivered to the property which the postman left outside the front door, but Nathan and his site team were so helpful at offering to put them in the house for us and even offered to take all of our bins away while we were waiting for the bins from the council. Even after we moved in, the service we have received from the team has been amazing. We can’t fault the property, service or the team. From all the developers that we have seen, St Modwen is the best you can have for your money.

Lucija · 31 July 2024

★★★★★ 5/5

Trustpilot

Good house plans

I enjoyed looking at the house designs and Carl was very informative. I particularly liked the 2 bed newson design, it is more in my budget.

Graeme · 31 March 2026

★★★★★ 5/5

Trustpilot

Buying our home with St Modwen has been…

Buying our home with St Modwen has been an absolute pleasure. From the start with Simon and Toni at the Glan Llyn office. In constant contact updating us about the progress of our house. Putting us in touch with mortgage advisors and solicitors. We thought buying a house was going to be hard work. But they made it easy and enjoyable. Any questions were answered quickly and honestly. They both have a great knowledge of their job.The loveliest nicest people. Then to progress meetings at the house with Matt the site foreman who again was very friendly and in contact throughout. He told us he would rather have someone ask for something no matter how small and fix it. Than us look at it for the next ten years wishing we had. To when we actually moved in to our stunning new home. Where we met Liam and Josh on the customer care team. Any little issues we had. Which is all we had and is to be expected with a new property were dealt with straight away. In constant contact with updates. Very friendly and approachable. The whole experience has been amazing and we cannot thank all of the St Modwen team enough. Including the contractors behind the scenes who you never get to see. But built our home to a great standard. Thank you all so much from John and Nicola at Deepwater Drive. Highly recommend for anyone buying a new home.

John · 21 July 2024

★★★★★ 1/5

Trustpilot

Ever wondered what would happen if Ryanair and Trotters independent Trader's ran a Rolls-Royce dealership?

I knew there was something too good to be true when, by chance, we found a beautifully designed house in a fantastic location at Handley Place (Plot 6) in 2024. Perhaps the early warning signs of numerous St Modwen employees on site openly expressing their eagerness to get the rest of the land sold and get the hell out of there and move on to other projects/employers should have been an indication.

Matt · 9 April 2026

★★★★★ 5/5

Trustpilot

Brilliant experience so far at Kingsgrove, Wantage

Brilliant experience so far at Kingsgrove in Wantage.Shirley and Andrew in sales were brilliant from our first meeting to when I completed on my property. Their approach was really genuine and kind, and incredibly informative, they knew everything about the site/the plot I was interested in and took their time to walk me through everything I might need to know as a first time buyer. The site has a really good feel to it, and they definitely set the tone at the beginning. There was no pressure and I walked away thinking 'if I could afford to buy a house out right, I would buy it based off Andrew and Shirley alone'.I was delighted when I could purchase my flat that I have recently completed on, and Andrew and Shirley were so lovely and helpful in the lead up to completion, nothing was too much trouble. Having been to see other sites with different developers locally, they really stuck out as the two that go above and beyond and provide 5 star service, as well as the site/flat design being the one I favoured too. Carrying on with the good customer service, I am still in the very early days at the property, but I have been impressed with the efficiency and thoroughness from Sam in customer Care and site manager Stuart so far.

Anna · 11 July 2024

★★★★★ 5/5

Trustpilot

Fantastic support from the customer hub…

Fantastic support from the customer hub team at Pear Tree Fields in Worcester; Ally, Sabrina and Sally went out of their way to help us with viewing a property and advice.

Sophie · 6 February 2026

★★★★★ 5/5

Trustpilot

Lauren has been really helpful

We've been in our St Modwen house for 4 years now and had a few snags here and there (which are expected) and these have been sorted by St Modwen in good time. The tree on the grass verge died and I got in touch with customer services to request another. It's such a small issue but Lauren was so helpful and liaised with the landscapers on our behalf to get it sorted. I felt a little petty requesting it but she was so friendly and helpful.

Donna · 27 June 2024

★★★★★ 5/5

Trustpilot

Amazing service throughout our…

Amazing service throughout our experience of buying at Still Water, Glan Llyn. Really helpful and friendly staff who were genuinely interested to help us find the right home. Paula was brilliant throughout, so supportive all he way through. Completion was smooth and any issues after completion were promptly rectified without fuss or delay. This was mainly due to Josh in customer service, who was absolutely brilliant. No issue too small to sort, and whenever we saw him around the estate even long after we moved in, he always asked if all was ok and if there was anything he could do. Such great service. Really appreciated it from everyone. They made what could have been a stressful experience, exciting and stress free.

Kate · 22 June 2024

★★★★★ 2/5

Trustpilot

Several issues, very slowly being resolved

Edit: most issues have taken over a year to look into - some very basic things such as a faulty store lock. I don't understand why it takes them this long to resolve longstanding issuesWe have had several issues with the property in terms of snags, which were reported to customer services. Ritchie was assigned to come over and make good the decorative side of things. I can definitely say he is an absolute star - he is very friendly, helpful, and got all the works completed in ample time. Remaining works still are being actioned one by one, and this can be timely as the works are contracted out to the vendors who had installed them i.e. flooring company or window company etc. Hoping everything is sorted within the 2 year window!

Summer · 30 May 2024

★★★★★ 5/5

Trustpilot

High recommendation to Richie

I have lived on heathy wood for over two years now and with a long snagging list, Richie has been the technician that has complete most of the work. He is reliable, trustworthy, friendly and has always completed all works on my property to the highest standard. Richie’s work is of high quality and he always goes above and beyond. Richie always ensure after any works the area is clean and that we are happy with the work before he leaves. 10/10 Richie

Andrew · 17 May 2024

★★★★★ 5/5

Trustpilot

Richie the technician has been amazing…

Richie the technician has been amazing doing the snagging list on our property. All the work he has completed has been 5* and he is very professional and friendly. Highly recommended Richie from St modwens for any support for snagging. When my children was ill he was able to work around another date to visit for the snagging directly and undertook the work when it suited us. Fantastic technician can't recommended him enough has been life line for our snagging.

Nicole · 17 May 2024

★★★★★ 5/5

Trustpilot

Fantastic experience

What made our experience great with St Modwens is the customer service we have received from everyone we have dealt with, from the site managers to the customer service team. We purchased our first home together at Meon Vale and we have received 5* service. We had a few snags in our house, when we went to report them to the customer service manager Dan Ward he was straight on to helping us. His professionalism and helpfulness definitely made our experience fantastic, nothing was an issue for him. We have already recommended St Modwens to a couple of friends already and will continue to do so.

Charlotte · 15 May 2024

★★★★★ 5/5

Trustpilot

Joshua Beesley is the man!!

What made our experience, great? Joshua Beesley!! His attention to detail and tenacity all done in an expeditious manner is one of the main reasons we have had such a great experience with St Modwen. Like all new homes, there will be a ‘bedding-in’ period which can be quite stressful and challenging but Josh made it seamless for us. Even beyond the standard ‘customer care’, Josh is on hand to help in any way he can to provide the resolution you are looking for. Could not recommend him enough and therefore St Modwen.

Karim · 9 May 2024