Trusted Agent profile · Stoke-on-Trent
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, ST1 1NP
Butters John Bee's office in Stoke-on-Trent, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolutely excellent service so far
Absolutely excellent service so far. The knowledge of the local market, speed of communication and ten digital tools available such as the portal are fantastic. For improvement, more appropriate contacts in terms of preferred suppliers and their costs (EPC in particular) would be beneficial for your clients.
5/5
TrustpilotThankyou Danielle for your help this…
Thankyou Danielle for your help this morning! Amazing staff at Butter John Bee
Hello Angela,Thank you for your review and kind words about Danielle, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotShocked to hear how they exploited a…
Shocked to hear how they exploited a charity during a pandemic.Terrible practice
Dear Josh, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotReally helpful people and amazingly…
Really helpful people and amazingly fast response. Got my boiler fixed within few hours.
Thank you Dani for your 5 star review. We are really happy that your issue with the boiler was attended to quickly and effectively.Many thanks bjb
5/5
GoogleI have met Phil and Lauren today and they are two of the nicest personalities ever, we were looked after very well.
1/5
TrustpilotDO NOT USE THIS LETTINGS AGENT!
Absolutely disgraceful customer care and service. Avoid, Avoid, Avoid! Far too many items to list!
Hi Greg, We are sorry to hear you are not happy with the service from our lettings team. If you would like us to look into this for you please email your details to hello@bjbmail.com.RegardsHannah
5/5
TrustpilotExcellent Customer service from Connor
Excellent Customer service from Connor. He was very informative and helpful. Definitely recommend.
Dear Danielle Wilson, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Congleton Lettings
5/5
TrustpilotTo Connor from butters John bee five…
To Connor from butters John bee five star rating brilliant service felt welcomed.
Dear SalianneThank you for your great review and your very kind words, please do not hesitate to contact us if we can be of help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotJenna from the winsford branch was an…
Jenna from the winsford branch was an incredible help. Given the strange circumstances she had to cater for she showed true professionalism and knowledge in helping me get back into my home. Thank you very much Jenna, truly a incredible credit to BJB.
5/5
TrustpilotHighly recommended Butters John Bee
Highly recommended Butters John Bee, the service was amazing, especially working with Michael through out the process to getting our prefect home! He was excellent with dealing with all the paperwork, viewing of the property and fast responses when we needed information!
5/5
TrustpilotJenna Stelfox
Jenna StelfoxExtremely helpful, went above and beyond. Very good service, communication, etc. 10/10
Dear Alex,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
4/5
TrustpilotAttentive service from Chelsea
Attentive service from Chelsea, responsive to any issues. Good lines of communication.
Dear Amanda Mcdonald, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotFrom the first point of contact to…
From the first point of contact to place our property on the market right up until completion, Gary, Lisa and Claire provided us with a first class service, ensuring we were kept fully informed right through the whole process. Thank you to you all.
5/5
TrustpilotExcellent service from butters John…
Excellent service from butters John bee. Really happy with everything. Thank you 😁
Hello Rachel, Thank you for your kind words and 5* review! If you ever need any help in the future, please don't hesitate to contact us. Kindest Regards,Charlotte Foden Hanley Lettings
5/5
TrustpilotExtremely efficient and helpful
Extremely efficient and helpful. Got a tenant in less than a week.
Dear Karen Thank you for the positive review. It has been a pleasure working with yourself. Kind RegardsAbigail IliffLettings Manager
5/5
TrustpilotUsed BJB for rental
Used BJB for rental - received fantastic service, they even turned up to work half an hour early to give me the keys to the house upon completion as I had one of those mornings where I had to be at 2 places at once!
5/5
GoogleThanks for viewing. Perfect guy. Good job.
5/5
TrustpilotVery good
Very good. Kept me well informed throughout the sale of my house.
Thank you so much for your kind words, especially with regards to keeping you well informed throughout the process. I am glad that you are pleased. If you need any assistance in the future, please feel free to contact us.Kind regardsPhil JonesBranch Manager.
5/5
TrustpilotI had Stacy help me out over a problem…
I had Stacy help me out over a problem with a leaky roof in the bad weather, she was prompt and helpful and couldn’t do enough. A few days later all sorted I would happily recommend the service I received. Thanks
5/5
TrustpilotRemoving the Roadblocks
After encountering some hurdles in an application process with another property, BJB really helped me remove the roadblocks and provide me with what I needed to continue.Debbie Ashford-Thom moved heaven and earth to help me complete my application. Fantastic customer service.
4/5
TrustpilotI'll rate them 4 stars because there…
I'll rate them 4 stars because there was some issues with the house we rented, which lead me to think that they really don't check if everything works, other than that our agent Lucy and all others did a great job
5/5
TrustpilotWonderful member of staff who was very…
Wonderful member of staff who was very helpful with us today regarding selling a property ( name could of been Natalie). Made it sound so easy and straight forward. Thank you for your time today, most certainly will recommend!
4/5
GoogleRating only, no written review.
5/5
TrustpilotHigh recommended trust agency
High recommended trust agency Layla she's very helpful will allways recommended
Dear Ilyas Komurcu, Thank you for leaving such great and detailed feedback about your experience with butters john bee Winsford estate agents. Thank you again for your star rating!Regardsbutters john bee Winsford
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
