Trusted Agent profile · Staffordshire
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, Staffordshire, ST1 1NP
Butters John Bee's office in Staffordshire, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Staffordshire office, from every platform, shown as written. First names only.
5/5
TrustpilotDebbie Ashford-Thom Helpful & knowledgeable
Left a message for a call back. Debbie Ashford-Thom called me back, she was very helpful and patient as my problem took a long time to sort out and she also managed to see why the problem had occurred and rectified it whilst on the phone. She is a credit to BJB.
5/5
TrustpilotExcellent service
Excellent service. The whole process made a lot easier by Andrea who was extremely helpful along the way
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotFantastic customer service
It has been a fantastic experience here with BJB. The process was made extremely easy and we were guided through every step which made otherwise the rollercoaster ride easy like a cakewalk. Our special thanks goes to Mr. James Burke and Mrs.stephanie Eiken, also we thank the entire team for their co-operation and patience.
5/5
TrustpilotFive star service as always
Five star service as always. Always helpful and always do their best to ensure both parties are happy. A pleasure to do business with.
Thank you and we look forward to doing business with you again very soon.Kind regardsDiane
5/5
TrustpilotGreat experience got the viewing time…
Great experience got the viewing time to fit with our busy lives,good advice on day from agent and very good communication once sale underway.
Dear Andrew, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for your star rating!RegardsCarlos Hernandezbutters john bee Northwich
5/5
GoogleOlivia Was really helpful to sort out the tenancy
5/5
TrustpilotAmazing service in every way
Amazing service in every way! Very professional and kept you up to date with everything going on. Brilliant customer service aswell.
Dear Shannon, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotGrace showed us around the propety and…
Grace showed us around the propety and was lovely made us feel very welcome and let us take our time. Thank you
Hello Katy,Thank you for such a lovely review, I will ensure your kind comments are passed on to Grace.Kind regards,Charlotte FodenAssistant Branch Manager
5/5
TrustpilotI have had contact with Michelle at…
I have had contact with Michelle at Butter John Bee and found her friendly and very helpful.I would recommend her and the company
Hello Nicky, we are extremely pleased that you have received a good service from Michelle. I will ensure your kind words are passed on to her. Kindest regards, Charlotte - Hanley Lettings Butters john bee
5/5
TrustpilotDebbie Ashford-Thom handled my recent…
Debbie Ashford-Thom handled my recent updates as regards to the flat and possible refund of part or all of my deposit.She is a very warm and friendly person. She took time to go over necessary details. I felt well cared for and that she genuinely cared about me and my needs.
5/5
TrustpilotRecently had a viewing of a property…
Recently had a viewing of a property with Lucy from the Hanley branch. She was very friendly and really helpful.Highly recommended
Hello Dan,Thank you for your kind review about Lucy, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
1/5
TrustpilotUntrustworthy
Treating a charity that seeks to protect vulnerable people with contempt during a pandemic is the lowest of the low.
Dear Daniel, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotExcellent service
I have been looking for a rental property and couldn’t fault the service I received (from Michael especially). Extremely helpful. Thanks!
Hi RebeccaThank you so much for your fantastic review, please do not hesitate to contact us if we can be of any help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotFabulous friendly and professional…
Fabulous friendly and professional service at all times. Great pictures and brochure posted Wednesday and two full price offers by 9 am Saturday. All staff have been very courteous and attentive. Second time used them and no hesitation about using them again. Thanks to all of the staff at the Macclesfield office Natasha Perry
5/5
GoogleReally quick and friendly, communication has been really good. Great knowledge about the property.
5/5
TrustpilotExcellent service!
As I am new to the area, Michael’s help was invaluable in helping me in my search for a rental property.
Hi HelenThank you so much for your great review, really do appreciate your comments, if you have any questions or need any further help please do not hesitate to contact us.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotTeri was excellent throughout
Excellent and easy dealing with Teri at BJB. The service throughout the sale and the speed with which everything went was great.
Thank you for your kind review. It was my pleasure.I hope all goes well with the onward purchase.Kind RegardsTeri
5/5
TrustpilotThanks Danielle.
Thankyou for all you help with our new tenacy agreement Danielle and for sorting it for us so quickly.
Dear Jenny, Thank you for your five star review regarding Danielle. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotFeeling really positive after speaking…
Feeling really positive after speaking with Stacey from the Hanley branch this week. She was really helpful. Great customer service!
Hello Shaziye,Thank you for your kind review about Stacey, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotGreat
I was very pleased with all the help and hard work of lydia ant the rest of the team .
Dear Anthony, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotTresa from the Winsford branch
Tresa from the Winsford branch was very polite, approachable, and helpful. Would recommend BJB to anyone looking to buy a house
Dear Hannah Moore, Thank you for your wonderful feedback and rating mean a lot to us. Thank you again for your 5 star rating!Regardsbutters john bee Winsford
5/5
TrustpilotRebekka and Ellie have been superb n…
Rebekka and Ellie at the Hanley branch have been superb in every way - from advertising my rental properties and achieving tenants within 24 hours on 3 separate occasions, regular updates and excellent communication throughout.I would not consider any other lettings agency as they provide everything I need and more!
5/5
GoogleReally good experience, very helpful and too there time to explain the finer detail of the process
5/5
TrustpilotBrilliant service from Rebecca & the…
Brilliant service from Rebecca & the staff at butters bee and we love are new home. Thank you. Would definitely recommend.
Thank you for your lovely review Gavin. We look forward to continuing to provide you with a five star service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
