Trusted Agent profile · Staffordshire
★★★★★
1,837 reviews across 2 platforms
2-6 Tontine Street, Stoke-On-Trent, Staffordshire, ST1 1NP
Butters John Bee's office in Staffordshire, at 2-6 Tontine Street, is rated 4.4 out of 5 across 1,837 reviews on two platforms, including 758 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Staffordshire office, from every platform, shown as written. First names only.
4/5
GoogleRating only, no written review.
Thank you so much for your review about our teams level of service. We all like to pride ourselves on the service that we offer. If you need any assistance in the future, please feel free to contact us. Kind regards Phil Jones Branch Manager.
5/5
GoogleRating only, no written review.
Thank you for our 5* we are very pleased to know you were happy with the service. Kind regards, Hanley Sales Manager
1/5
GoogleRating only, no written review.
Good morning I can see that you have placed a one star review on Google. We take all reviews seriously and pride ourselves on our service standards. I have checked our internal business system and cannot find your details registered on our system. As I cannot find your details, can you please call me on 01782 202600 if you are unhappy with our service so that I can discuss any issues that you may have and resolve any query that is making you unhappy. Kind regards Phil Jones Branch Manager
1/5
GoogleRating only, no written review.
Good morning Mr Riaz I can see that you have placed a one star review on Google. We take all reviews seriously and pride ourselves on our service standards. I have checked our internal business system and cannot find your details registered on our system. As I cannot find your details, can you please call me on 01782 202600 if you are unhappy with our service so that I can discuss any issues that you may have and resolve any query that is making you unhappy. Kind regards Phil Jones Branch Manager.
1/5
GoogleRating only, no written review.
Dear Mr Darren Fitzgerald Milner. My name is Phil Jones, the Sales Team Branch Manager here at Butters John Bee Hanley. I notice that you have placed a one star review on Google. I would like the opportunity to rectify this, could you please email me on philjones@bjbmail.com or call me on 01782 202600 to discuss the reason for the review. We always want to offer a 5 star service and would like to know why we have had a one star review. Many thanks and have a great New Year. Phil.
3/5
GoogleRating only, no written review.
Dear Jacki, I see that you have left us three stars for the service provided to you, if you would like to discuss this or we can help with anything else please don't hesitate to contact me. Kind regards, Rebekka Gill Lettings Branch Manager
4/5
GoogleRating only, no written review.
Good morning Dan, Thank you for your 4star review, we are glad to hear that you are happy with the serivice that has been priovided. If we can help with anything else please let us know. Kind regards, Rebekka Gill Lettings Branch Manager
4/5
GoogleRating only, no written review.
Thank you for the 4* Tracy. Kind regards, Hanley Sales Manager
5/5
GoogleRating only, no written review.
Hello Jenna, Thank you for your five star review. If we can help woith anything pelase let us know. Butters john bee Hanley
5/5
GoogleRating only, no written review.
Dear Mr Jones. My name is Phil Jones. Many thanks for the 5 star review. It would be great to know who the review relates to so that I can forward on your thanks. Many thanks and have a great New Year Phil Jones
5/5
GoogleRating only, no written review.
Dear Mike, Thank you for your 5* review. Kind regards, Hanley Manager
5/5
GoogleRating only, no written review.
Thank you very much for your 5 star review. If you need any assistance in the future, please feel free to contact us. Kind regards Phil Jones Branch Manager.
5/5
TrustpilotVery helpful.
Rating only, no written review.
5/5
TrustpilotGreat service from Chelsea @ Newcastle
Rating only, no written review.
Dear Rebecca, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotGreat service from Newcastle
Rating only, no written review.
Thank you for your positive feedback towards the Newcastle office. Kind RegardsAbigail IliffLettings Manager
1/5
GoogleRating only, no written review.
Thank you for your feedback. Kind regards, Hanley Manager
5/5
GoogleRating only, no written review.
Good afternoon, Thank you for your five star review. Kind regards, Butters john bee Hanley
5/5
GoogleRating only, no written review.
Thank you for your 5* review - we are delighted that you are happy with our services. Should you ever need anything in the future, please do not hesitate to contact us! Kindest regards, Charlotte - Hanley Lettings
5/5
GoogleRating only, no written review.
Hello Rebecca, thank you for your 5* review - we really appreciate it. If we can be of any assistance in the future then please don't hesitate to contact us, thank you. Kind regards, Charlotte Foden - Hanley Lettings
5/5
GoogleRating only, no written review.
Hello, Thank you for your five star review regarding the service that you have received from Butters john bee. Kind regards, Butters john bee Hanley
1/5
Google👎👎👎👎👎👎 …
Thank you for your feedback. Kind regards, Hanley Manager
3/5
Googletsok
Dear Mr Baker, Thank you for your feedback. Kind regards, Hanley Manager
5/5
TrustpilotCouldn’t be more helpful.
Rating only, no written review.
Thank you Michelle for your 5 Star review, we are glad we could help.Many thanks bjb
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
