Reeds Rains Eccleshall reviews in Stafford

★★★★★ 5/5

Google

Excellent service from Reeds Rains Eccleshall branch with the manager Nicola-Jane Dyson going out of her way to help us sell our house. We achieved what we wanted for our property and also purchased our new house with Reeds Rains. A big thank you to Nicola-Jane and her staff, James and Louise for all their help and hard work during the process. I also used their panel solicitors, who were also very efficient and helpful in the sale and purchase. I wouldn't hesitate to recommend them all and would be happy to have them all work for me again in the future should I ever move house again.

Paul · 27 October 2019

★★★★★ 5/5

Trustpilot

Put my house on the market before with…

Put my house on the market before with other estate agents with no luck. Reeds rain put my house on the market and virtually had a buyer straight away so I can finally move on to a smaller house which is all I need. Thanks for the great service Reeds Rain.

Mrs · 4 October 2024

★★★★★ 1/5

Trustpilot

I used dress rains Burnley to rent out…

I used dress rains Burnley to rent out my property. The number of hidden charges was astronomical so I received almost no rent for four months. The tenant decided the to leave early and break the contract. There was no effort on behalf of reeds rains to sort the situation out. Suddenly there were lots of strings attached to the guaranteed rent scheme they were charging me for. Extremely complacent and absolute daylight robbery as a landlord. Every single invoice had some dreamt up hidden charge.

Rosia · 19 September 2019

★★★★★ 5/5

Trustpilot

5 stars!

My partner recently sold his property through Reeds Rains Hull, from start to finish they were professional, friendly and couldn’t do enough for us! They chased the entire chain and went above and beyond to make sure the sale went as smoothly as possible. Every time we called they were knowledgeable and gave us the best advice they could. Steven and the team are a great asset to Reeds Rains.

Bethany · 11 February 2022

★★★★★ 1/5

Trustpilot

Poor service - Halifax

Just thought I would highlight to potential sellers the service sellers are receiving. I contacted the Halifax Branch through rightmove last weekend to view a property they had for sale. I am a cash buyer and they have still not made contact. I would. E very disappointed on this service if they had been selling my property

Anita · 19 June 2024

★★★★★ 1/5

Trustpilot

Taken the wrong amount and won't give me my money back.

My rent price per month has gone up by an extra £50, however, Reeds Rains has actually taken an extra £75.

Sharon · 7 October 2025

★★★★★ 1/5

Trustpilot

Awful service

Awful service. Moved around and been renting for the past 7 years and I have never had an experience like this. I've never had an application process thats taken more than a couple of weeks max. With Reeds Rains, it has been 4 weeks and still not sorted. References were an issue due to them using the incompetent service that is Experian. Everytime you contact the office, you get fobbed off and you can never get through to the person dealing with your application unless they happen to answer the phone by chance. Looking to BUY a property soon and I will not be interested in any property advertised by Reeds Rains! First and last!

Zainab · 3 August 2019

★★★★★ 5/5

Trustpilot

Wonderful service and support at the worst time of my life

I am in the process of securing a tenancy through the Rotherham branch. I cannot fault the experience so far... Reeds Rains has made everything so easy at the most difficult time of my life - moving out of my late mother’s house as it must be sold - so I couldn’t appreciate them more in this period of intense grief and turmoil. Communication is excellent and service is friendly. I am also incredibly impressed with the tenant portal, which makes it so simple to set up services and utilities. All in all, I would like to commend Reeds Rains, and especially Sarah, my main point of contact, for taking so much of the stress out of this massively difficult life-changing time that I’m going through.

Ellie · 16 July 2019

★★★★★ 5/5

Trustpilot

REEDS RAINS REDDISH BRANCH LETTINGS

I came to Reeds Rains after dealing with a terrible estate agent company to help me with a difficult tenant situation. Reeds Rains was completely proficient in handling everything quickly and very effectively. I worked with Heather who was very attentive and friendly. All in all, could not recommend this branch more, they did everything I could’ve possibly wanted as a landlord and are superb at helping landlords with everything they’d need.

Moni · 30 September 2021

★★★★★ 5/5

Trustpilot

Great staff too deal with

JUST · 13 October 2026

★★★★★ 5/5

Google

We were very satisfied with the service we received from Reeds Rains Eccleshall.We had to sell a home in Eccleshall while living some distance from the property.The circumstances around the sale were difficult as it had belonged to a family member,now deceased,but the whole process was dealt with sensitively and efficiently.Nicola Jane Dyson in particular went over and above what I would have expected of an estate agent to ensure the family were kept informed but at the same time managing the house clearance etc from her end.I would certainly recommend them and would also like to use this opportunity to say a big thank you for all their help.PositiveResponsiveness, Professionalism

Robert · 26 October 2022

★★★★★ 5/5

Google

Reeds Rains have fairly extensive UK network and national processes in which even their digital bits seem to work correctly and smoothly as well; but we dealt with their Eccleshall, Stafforshire branch, and it's here that out star rating goes from 3 up to 5!! ----- Like in lots of real businesses , it's in the quality, attitude, and competences of the people that excellence most obviously leaves the 'only average' miles behind. -----calm, almost urbane young 'Sales-Sam'' first met/handled us professionally at the property; then super-serious Louise gave the virtuoso demonstrations of knowledge, and efficiency in the admin, legals, and services crisis solutions!! Definitely 11 out of 10, and even found her warm, and with nice sense of humour as we got to know each other a little better; not a disinterested android lady at all! Thanks for your help; and yes the two old buzzards have managed to hit the ground, maybe few feathers lighter, and not with elegance of two young eagles, but definitely just stirred , not shaken by the experience of first move after thirty years rooted in one spot!! J&D BPositiveResponsiveness, Quality, Professionalism, Value

John · 26 October 2022

★★★★★ 5/5

Google

Louise at the Eccleshall branch was without doubt the best agent we dealt with in our house search. She worked so hard to find us the perfect property and always kept us informed through the search. When we she did find exactly what we were looking for, throughout the buying process she again kept in touch and was very helpful in sorting out some problems that always occur during the buying minefield. Should we ever decide to move again, Louise would be the first person we would contact.PositiveResponsiveness, Quality, Professionalism

Robert · 26 October 2022

★★★★★ 5/5

Google

The Team at Reeds Rains Eccleshall really take the stress out of buying or selling a home - having been through both journeys with them, I'd know! Led by NIcola-Jane, who clearly has huge experience and knowledge of the market, the clients and the process of buying and selling property, and with enthusiastic, friendly and professional support from Louise and Sam, I really felt the whole team were doing everything they could for me to take me through the journey painlessly. In particular, the constant stream of communication left me knowing that they were working on my case, working closely with each other and that they cared. I also like how much I felt like they were on my side to get me as much out of the transaction as possible - what was impressive is that I always felt like they were somehow helping both buyer and seller in the same way!? Based on my buying experience, I went to them to help sell my property. Based on both those experiences, I would highly recommend to anyone looking to buy or sell property in the area.

Anthony · 26 October 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

Absolutely disgusting treatment from the agents and landlord. I don’t think the box is quite big enough to fit all of the problems we have encountered in the last year. The lack of communication is atrocious, and the inexperienced staff is embarrassing. Don’t think they know that my partner worked for an estate agents and knows all the legalities of certain procedures which they clearly don’t know. Avoid at all cost.

Consumer · 8 August 2023

★★★★★ 5/5

Trustpilot

Mr and Mrrs Quintas

Your team was very friendly and very helpful.we have let a house in Barnoldswick and everything was done perfectly without stress.special thanks to Lorna Mason who take care of everything for us, very kind and very professional, she is the best.we will recommend Reeds Rains to everyone

Joao · 24 November 2019

★★★★★ 2/5

Trustpilot

Avoid Reeds Rains if possible - exploitative, disorganised and stressful

We are renting a house managed by Reeds Rains. Our landlord is wonderful, but our experience with Reeds Rains' poor management has caused serious issues and made us feel insecure in our tenancy, leading to unnecessary stress. In the last six months, we have:1) been forced to live without hot water/heating (in February) for two weeks as the Reeds Rains' maintenance department did not pass on information about the issue to our landlord. We made a formal complaint to Reeds Rains who reluctantly (after weeks of calls and emails) agreed to compensate us. They did not take responsibility, despite their agent acknowledging that he had neglected to pass the information on for over a week. 2) Despite going on to a rolling monthly contact (SPT), Reeds Rains are now attempting to force us to sign up to a 12 month tenancy, at the cost of £120. We did not have to do this last year and they are not answering our questions appropriately, and their poor communication has given us the impression that we have no choice but to sign up to the tenancy. Their emails have implied that we sign a 12 month tenancy renewal or our notice will be served. We are not in the position to sign up for a 12 month tenancy as, after two years in the property, our circumstances are changing. There has been no acknowledgement of this or any sense of understanding by their renewals team.3) We are often called for marketing purposes by Reeds Rains local branch who seemingly call to thank us for looking after the property so well and then attempt to sell us products which we do not need, and they will ask questions like 'do you know what you'd do if you couldn't pay the rent?' 4) Our experience when when signing up to the initial contract was comical as their representative was unable to deal with paperwork, frequently lost documents and wasted hours of our time in the branch office during our working days all for a sign up process which should be simple.5) Their fees are extortionate and we will have to pay £120 to leave the contract. Overall, our experience has been fraught with difficulties. The company have little understanding of the situation renters are in, and they attempt exploit our position for their financial gain. We would not recommend any landlords to use Reeds Rains to manage their property, and we could advise renters to use a different lettings agent.

Elinor · 24 May 2019

★★★★★ 1/5

Trustpilot

Shafted and lost money

I went with Reeds Rains because they were selling the house we wanted to buy and therefore it would be in their interest to sell ours.They found a cash buyer living in rented accomodation; a couple on their second marriage who both owned houses and were selling them. Hers had been sold and they were buying ours with the proceeds. His was being sold and the proceeds were to be used to do a loft extension to add a 4th bedroom to our house that they needed. On the basis of them being cash buyers and could complete quickly, we agreed a sale price £20K less than our asking price.6 weeks down the line things weren't progressing and I started chasing Reeds Rains only to be told there was a problem at the bottom of the chain. WHAT? There is no chain, they are cash buyers. Oh, soon after you agreed the sale they decided to incorporate his house sale into your house purchase.So our cash buyers had turned into a chain of 3 and Reeds Rains hadn't even decided to tell me. If I had known, I would have re-negotiated the price.Reeds Rains insisted that they had told me as soon as the deal had changed and it was on their file. They are LIARS (as I suspect all Estate Agents are), and had not sent me anything in writing to ensure I was aware of the change in circumstance.We didn't actually manage to move until 3 months after Notification of Sale. So much for a quick sale which cost me £20K.I would advise anyone buying and or selling to get EVERYTHING in writing and not just rely on telephone conversations.

Chris · 19 May 2019

★★★★★ 1/5

Trustpilot

Horrendous Customer Service

Horrendous customer service from start to finish, i will never deal with Reeds Rains again due to complete lack of professionalism and arrogance received from the Rothwell branch. I would advise anybody looking for a property to use another branch on the high street. You pay extortionate fees for a service that is absolutely disgraceful, they are quick to take your money but its painful to get back what is yours. When asking questions regarding the property and fees, they give you an indirect answer and beat around the bush, not to mention fees that are not clearly stated. Completely dishonest, incompetent and rude. If I could give 0 stars they would certainly be getting this. The worst person from the Rothwell branch for customer service was Joanne Woodhouse, who in my eyes is completely unemployable, due to her attitude and inability to be professional, she should not be working in a business that is anything to do with customer relations, but it wasn't just one person, this seemed to be the case from managerial level down. Jorden Harrigan was another employee ("Property manager") whose customer service was appalling, he seemed to get a kick out of making things as difficult as possible and thrived off sending arrogant emails, seemingly with the intent to wind you up. I cannot reiterate enough to stay away from Reeds Rains!

Joss · 25 April 2019

★★★★★ 4/5

Trustpilot

PEMBERTON BRANCH

PEMBERTON BRANCHI have only been to 1 viewing but I can say that Alan was a dedicated professional. He quickly put our minds at rest when he contacted the office for further advice He was very knowledgeable on the area and on local housing stock (We didn't know the area very well) The head of Letting Bryony was also equally as quick to respond to my questions, both by phone and email. If our viewing is not successful we will obviously ask them to keep us in mind for any potential rentals that ticks our boxes. John & Mary

Jack · 5 March 2019

★★★★★ 1/5

Trustpilot

Useless, £1700

update..still not removed it well there time and money they are wasting.update.i supplied the info they wanted, no answer, a month ago I rang them and asked if my property was removed from there records, they said yes they were, so I was surprised to go on a property sales site and my property was still there, so don't believe a word they say, BLACKPOOL2nd update told them I don't want there services yet I see my property is still up for sale, wonder why,Update...it was the Blackpool branch.I would give them -5 if I could, useless, I contacted them to sell my property for twice as much as other companies of £1700, and on putting my property online they got the address directions wrong, four times I contacted them to change it with no luck, I rang the online property service my self they told me it was up to the sales people to change it which was contradicting what I was told by reeds rains, I said if I am paying so much to sell the property I should be able to say what does and doesn't go in the description of what people would see, I got no answer and didn't like the attitude of there so called help on the phone where you leave a message with no call back so I told them in an e mail I don't want there services anymore an cease advertising my property, then three working days later I get a message from Diane at reeds rains somewhere to ring her to talk about what I want going forward with the property, she asked me to ring back on a phone number with only the dial code and three numbers, which obviously does not exist,

D · 29 September 2022

★★★★★ 1/5

Trustpilot

Prolonged, unprofessional, nightmarish!

Currently in an awful situation with Reeds Rains. No inventory provided at beginning of lease, were lied to about the property having been professionally cleaned. They refuse to do any upkeep work, despite fully managing on behalf of the landlord. They claim "landlord must consent" prior to confirming any repair. It is a scam. Landlord is probably paying them to enjoy his/her own life, and they're squeezing us out of money with extortionate fees. We moved into the place and trash had been left in the front and back yard, food remnants in kitchen cupboards...stay away while you can! UNPROFESSIONAL PROFESSIONAL LIARS.

A · 12 February 2019

★★★★★ 1/5

Trustpilot

At first I thought yeah very good

At first I thought yeah very good, Alison was amazing in helping get sorted. But throughout things I told them about maintenance that needed doing didn't get done or even acknowledged apart from 1 thing so had a freezing cold flat most of the time! I've now moved out early although still under contract and the communication is horrendous especially the snotty 'Andy' through email. All I asked for is dates of when the tenant was moving in and about the inventory being done but again no real answer until today when he all of a sudden gave me an exact date surprise surprise! And emailed the moving out/ maintenance team who are useless and told me nothing apart from that there was 'outstanding work' even though I've emailed issues I've had with them and issues that arose because they didn't maintain the property correctly. Still no reply from them too. Stay clear of reeds rains

Jord · 12 February 2019

★★★★★ 1/5

Trustpilot

Shocking, don’t be a landlord through this company

Rented our home for years with no rent review, with mortgage rates and bills increasing, in May 2022 we asked for a price review and it was agreed that it could be increased by £50, tennant also agreed. After having everything agreed the rent didn’t change, I chased it up and was told it would be September (from asking in May!) 4 months, what a joke! They said they needed time to inform tennant, but the tennant knew about it as we spoke to tennant direct! Anyway September comes, and guess what the rent still hasn’t been changed. I’ve chased and chased and got zero response! Happy to chase me if they need something from me though. Absolutely furious. I have all the emails to show our conversations with Briony Runham who is now ignoring me!

Katie · 26 September 2022