Trusted Agent profile · Stafford
★★★★★
2,062 reviews across 2 platforms
1 High Street, Eccleshall, ST21 6BW, Stafford, ST21 6BW
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Stafford, at 1 High Street, is rated 3.8 out of 5 across 2,062 reviews on two platforms, including 156 Google reviews rated 4.9.
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Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service
Reeds Rains have been amazing so far. I have dealt with Mark and Nicole so far both who are very friendly. The process has been super quick, my house went up for sale on their website on the Friday and an offer accepted on the Saturday. Just waiting for the legal side of things to happen now so fingers crossed for no issues!
5/5
GoogleThank you to the Eccleshall Reeds Rains team for assisting in my recent rental move. I found all the staff to be professional throughout. From my first contact with Dan through to Louise who was extremely helpful and efficient guiding me through the whole process with ease. It was certainly a refreshing change from my previous estate agent experiences. I would definitely recommend their services to others. Best wishes Victoria W
Ah Victoria what a lovely 5 star review, the Team at Reeds Rains Eccleshall will really appreciate that. Glad we could assist you and really nice to hear that you would rate us over other agents, that's always good to hear. Hope you have settled in ok and if ever you need us again or any family or friends; please feel free to contact us, it would be our pleasure.
2/5
TrustpilotSlow, misrepresentative and poor attitude
I’m in the process of trying to rent a flat through this company and the level of service hasn’t been great. The listing for a studio shows a 1-bed and gives a studio rent; the virtual tour is the same. I’ve asked repeatedly for an application form and they’re dragging their heels with providing this to me. I love the property and I want to move there as soon as I can but the way the company has acted so far is seriously making me want to look elsewhere. The attitudes of the letting negotiators and agents are also really poor considering I’m eligible, eager and highly interested.
Hi Mo, I’m sorry to read your review.I'm sorry you have had this experience with us. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
5/5
TrustpilotAmazing
Really helped me when looking for my home i have had ao much support and understanding from the staff at the Prescot branch
We're happy to hear that our team offered so much support and understanding during your home search. Thank you for sharing your positive experience! Regards, Reeds Rains
5/5
TrustpilotMaria at Reeds Rains Rothwell
Maria has been brilliant in dealing with the sale of our property. In fact, she was the one who found us another purchaser when the first buyers pulled out. She has kept us regularly informed, chased everyone up repeatedly and has been helpful and cheery throughout. She obviously loves her job and it shows in the service she provides, so a huge THANK YOU Maria, and if you’re ever in Scarbados …
5/5
Trustpilotselling during Covid…
I cannot speak highly enough about the excellent treatment I was given by Reeds Rains Evesham branch. Jeremy and Jack were so helpful during the whole experience, not only during this covid time but I also lost my partner and was left on my own. They helped me so much even before they reopened the office and sold my property to the first viewers and got me the full asking price. Wow how was that. All done in about five weeks. Moving in two weeks. Could not ask for more. Well done Evesham!
5/5
GoogleI am currently selling my property with Reeds Rains. They have been very professional and proactive, especially Charlotte! Would highly recommend!
Thanks for the 5 Star review Alex, all of us here at Reeds Rains Eccleshall are always happy to hear we are providing a good service. Charlotte will be really happy. Please feel free to give our details to any family or friends who may also need our services.
5/5
TrustpilotReeds Raina - Rothwell -Maria Hammi
This is a review for Maria Hammill from Rothwell (Leeds) branch of Reeds Rains . Maria was very professional from the very beginning . Providing clarity and advice on all the aspects of our buying process . Very nice , friendly and experienced person.I would highly recommended Maria & Reeds Rains . Very professional attitude and fast response. We ‘ve moved to our new house in 9 weeks. That explains it all.
5/5
TrustpilotMatt at Reeds Rains Portishead was so…
Matt at Reeds Rains Portishead was so supportive throughout our purchase which was a long, drawn out process. He was aware of how stressful the whole situation was for me and his thoughtfulness and kindness will not be forgotten. Thank you Matt x
5/5
TrustpilotReeds Rains Hyde
I have just completed a sale on my home with Reeds Rains. The service was outstanding throughout, dealing with many hiccups along the way.The team are so professional, especially Gaynor who went above and beyond the call of duty with my sale.Thanks to them for taking so much of the strain out of the selling process.Would highly recommend this company
1/5
TrustpilotPremium price but not premium service - Holderness Road, Hull branch
This estate agent's fees are nearly double that of other estate agents in Hull to sell a property and the service they provide is appalling. They wanted to charge me an additional £200 for photos of my property 3 weeks before Christmas. I refused and took photos of the property myself. After the sale was agreed I waited a month for an update on how the sale was progressing and in the end had to ask for it. In that time the Sales Associate dealing with my property had left the business and my buyer had gone on holiday without putting a mortgage in place. Reeds Rains never proactively informed me of either of these things. When I complained about their bad service the Sales Associate was rude told me 'it wasn't her job to give me updates on the sale' and that it was my solicitor's responsibility. The Branch Manager simply said 'he took everything on board' but never actively did anything to manage the situation. They also made several error on official documentation and never provided me with written details of all viewings and offers.They made the process difficult and stressful so I ended up contact my buyer directly so that I could complete the sale as Reeds Rains offered me no assistance. Reeds Rains are one of the most expensive estate agents in Hull and from the service I received the only way they helped was to post my property on the property marketplace websites - something most estate agents do to sell a property. If you are considering selling your property in the future please help yourself and use a local estate agents, not this national company. Their fees will be less and you will probably get a better service.
5/5
GoogleCharlotte helped to make the whole process of selling our house simple and straightforward. She kept us updated every step of the way, and was efficient and professional. Charlotte definitely made the whole process less stressful for myself and my husband. Diane Baker
Hi Rob & Diane, thank you so much for taking the time to write a lovely 5* review. . Charlotte is a credit and an asset to us here at Reeds Rains Eccleshall and I'm really glad you were happy with the service. If any friends or family need any property related assistance in the future, Nicola-Jane, Charlotte and Rhian will be happy to help.
5/5
TrustpilotProfessional
Professional, helpful service and the house was sold quickly!
We're glad you were happy with our helpful service and quick sale. Thank you for your positive feedback; it means a lot to us. Regards, Reeds Rains
1/5
TrustpilotUseless
Useless company treat you like your in the wrong.Send builders round who dont do the jobs right the first time and some that treat your house and things with no respect and then they wonder why your angry.Saying they are ringing or coming round and don't turn up.I emailed them yesterday as I've water coming through the kitchen ceiling and down the wall.A contractor will ring you stayed in all day no phone call nothing.I look after the house but the agents don't look after me.I am vulrenable with health issues,damp cold house no help.Date of experience try 4 yrs
I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
5/5
TrustpilotFantastic service
Alison and Donna at Reeds Rains, Bamber Bridge have been amazing from the start. firstly when I met them at my brother's house without the keys!! Right through to today, completion day. I hadn't sold/bought a property before and Alison has been brilliant talking me through the process and has been in touch the whole way through. Honestly I don't think she could have done any more. Huge recommendation from a property newbie!
1/5
TrustpilotOur family moved into a rented property…
Our family moved into a rented property with fully managed maintaince service. We have so many things in this house that need to he repaired. Its A4 page full of problems including leaking roof, front door we can't open properly, cracked windows and it goes on.All we get is contractors coming for a quote and us being told you are better off moving as the house has extensive issues and reedsrains won't pay when the contractors come and asses. We are having to fight through the council disrepair team as noone from reedsrains maintainance team can tell us if anything will be fixed. This has all been going on for 4 months. Meanwile fhe landlord told the disrepair team that all has been fixed, so basically lying. We have two kids and to say it's been stressful is an understatement. I don't understand how they can leave us living like this and expect full rent in return.
Hi there, I'm sorry this has been your experience. I've sent you a request for further information so we can try and resolve your issue. Kind regards
1/5
TrustpilotUnderhanded Cons!!
Was a tenant via Reeds Rains Salford Quays, for a year. I was a perfect tenant, looked after the place and was then served with a no fault eviction notice. This came after a yearly 'thorough property inspection' where agent was in the property for all of 56 seconds, and did not move from inside the front door, which I have on cameraThen had £351 of my deposit deducted, including for day to day wear and tear, and it took a month to get the rest of my deposit back.I have photos of the apartment from when I moved in to when I moved out.I have also contacted BBC Watchdog, to present my case to them.
Hi Andrew, I'm sorry you feel you have needed to write this review. The landlord advised us he needed to move back into the property and therefore instructed us to serve notice - obviously this is out of our control. In terms of the quick routine inspection - these are designed to be quick and efficient - in a one bedroom apartment they don't take too long to carry out. Finally regarding your deposit I can see you agreed to the deductions and were offered the opportunity to dispute the deductions which you decided against. If you wish to discuss the matter further please feel free to contact me on 0161 236 9088 or at greg.davies@reedsrains.co.uk. Kind Regards
5/5
TrustpilotAmazing service from the Reeds Rains team in Scarborough
The Reeds Rains team in Scarborough are very friendly, helpful and professional. We would especially like to thanks Alex Kennedy who has helped us throughout the whole process as first time renters, she always answered any questions we had and made the whole process a lot easier! Everything went smoothly and Alex proactively ensured all documents were received. Thank you so much Alex!! We would highly recommend Reeds Rains to others!
1/5
TrustpilotAppalling service at an important time.
After asking for a valuation after the death of my mother I was told an online estimation could be done. After a week I heard nothing. On ringing them on the morning of seeing the solicitor, I rung to ask if it was lost. I was told "oh yes, it's in Dave's diary. Would you like him to email it tomorrow!I said that would be too late. The lady simply told me " ok, thank you, bye"Not even close to the kind of service I expected from the company who came top in my Google search. Obviously i will go out of my way to ensure no one I, or my family knows ever uses this estate agent.
Hi Sharon, I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
1/5
TrustpilotWhat an appalling company
What an appalling company. They informed my energy company that I had left when in fact I wasnt due to move out for another month. This has resulted in weeks of trying to sort out my energy bills that have had me close to tears. They denied doing this which was rubbish as the energy company actually gave me their name. For over 5 weeks I have been trying to get my deposit back despite no issues with the land lord and he confirmed it was OK to release my deposit. They lie routinely on the phone saying the deposit has been released when it hasnt. They also ignore emails. My landlord issued me with a section 21 and gave me 2 months to get out. A lovely lady from the council told RR to not take any legal action as I was activley looking for a new place. They ignored this and advised the landlord to persue legal action. The council lady spoke directly to the landlord and it was agreed to give me an extra month. They dont care about anyone and just pass on to other useless colleagues. AVOID at all costs
Hi there, I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
5/5
TrustpilotFive stars!
We've received excellent service from Macclesfield Reeds Rains branch. The team have been consistently helpful, pleasant and hard working during the sale of our property. Special thanks to Anthony, Trevor and Sue for all your help. I have already and will continue to recommend Reeds Rains to others.
Hello Jennifer - Thank you so much for taking the time to write a great review about our team at our Macclesfield branch.Many thanks,Reeds Rains
5/5
TrustpilotThank you Alison you're a star!
From the moment I arranged to view to the day of completion I have had nothing but a fantastic and positive experience with Reeds Rains Bamber Bridge.Alison Whiteside was very friendly, knowledgeable and very professional throughout. All enquiries were answered immediately and she made the whole process effortless. She is a character and chatty which made me feel 'at home' comfortable and in good hands.Thank you Alison you're amazing.
5/5
TrustpilotReeds Rains Ashton under Lyne branch…
Reeds Rains Ashton under Lyne branch always contact me promptly when i contact them, all their staff are polite and helpful.
We're happy to hear that our team is helpful and promptly responds to your inquiries. We appreciate you taking the time to share your positive experience. Regards, Reeds Rains
5/5
GoogleExcellent service from Reeds Rains Eccleshall branch with the manager Nicola-Jane Dyson going out of her way to help us sell our house. We achieved what we wanted for our property and also purchased our new house with Reeds Rains. A big thank you to Nicola-Jane and her staff, James and Louise for all their help and hard work during the process. I also used their panel solicitors, who were also very efficient and helpful in the sale and purchase. I wouldn't hesitate to recommend them all and would be happy to have them all work for me again in the future should I ever move house again.
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