Trusted Agent profile · Stafford
★★★★★
1,354 reviews across 2 platforms
17 Salter Street, Stafford, ST16 2JU
Butters John Bee's office in Stafford, at 17 Salter Street, is rated 4.3 out of 5 across 1,354 reviews on two platforms, including 285 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotMolly (based in Stoke)
I was fortunate that Molly (based in Stoke) took my phone call. Molly took the time to understand my issue and took the necessary steps and resolved the matter. The 5 stars are for Molly, and not for BJB, they have too many departments and locations. It’s always a struggle to get through to the right person.
5/5
TrustpilotExcellent service from Danielle Thompson
Excellent service from Danielle Thompson whose combination of professionalism, competence and common sense makes dealings incredibly easy and straightforward. Always responds quickly, efficiently and to the point. Very impressed!
Hello Catherine,Thank you for your 5* review and kind words. Please let us know if you ever need any help in the future.Kind regards,Charlotte Foden Hanley Lettings
5/5
TrustpilotDebbie Lomas at Butters John Bee…
Debbie Lomas at Butters John Bee Newcastle Office provided an excellent five star service throughout the whole process of purchasing our family home. Thank you for all your help Debbie!
Thank you for taking the time to let us know how we did. Debbie is delighted you had a good experience with her.RegardsJulia Bramfitt CPEA FNAEABranch ManagerButters John Bee, Newcastle under Lyme
5/5
TrustpilotVery professional and friendly team
Very professional and friendly team. Thanks to them choosing, applying and moving in to the new house was nice and easy. Very big thank you for all of you.
Thank you for your kind review Adam. We hope you are very happy there.
5/5
TrustpilotMichael & Suzanna at Butters John Bee…
Michael & Suzanna at Butters John Bee Congleton have been very professional and helpful and kept me informed at every stage. I would recommend BJB going forward. Penny Greenwood
Dear PennyThank you so much for your fantastic review, we really appreciate your time in providing these great comments, it has always been a pleasure dealing with you and your lovely flat, please do not hesitate to contact us if we can be of help in the future..Kind RegardsMichael FerrisLettings Manager - BJB Congleton
5/5
TrustpilotFirst class service
First class service from Elisha at butters John bee in Wolverhampton. Found me a flat which I am now happily settled in. Couldn’t be happier. Thank you!
Claire Taylor, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
TrustpilotLovely staff and service
I have rented with them for 2years now and never had any problems. Staff are very helpful. Andrea and Charlotte are both lovely.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleVery polite and friendly staff sold our house very quickly and kept us informed all through the sale. Would definitely recommend to anyone selling a house!
Hello, Thank you for taking the time to leave us such lovely feedback. It has been our pleasure assisting you with this and we wish you all the very best in your new home! Many thanks, BJB Stafford team
5/5
TrustpilotSuch courteous and helpful service
Such courteous and helpful service, as a first time buyer I’m incredibly grateful for all of their guidance and help! (Review based on service at the stafford branch).
Hi Emily, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Many thanks, BJB Stafford.
5/5
TrustpilotMichael from Crewe branch
Michael from Crewe branch has been brilliant for me and my partner! His talkative, bubbly but straight forward personality really gripped us. He showed he has good knowledge of the house, area and the current state of the business right now. So we have now sorted a viewing, a deposit and a moving date in 2 days!
5/5
TrustpilotGreat service !!
Great service , help push my move and I have a new home , I appreciate everything and all the help I Received during my application.
Dear Dan Blaise, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
1/5
TrustpilotJohn butters are a disgusting cowboys
John butters are a disgusting cowboys . I have a hole in my roof in kitchen that has not been fixed my conservatory is literally falling down dangerous and leaking and nothing . They harass the elderly who.are trapped in there houses in lockdown for.rent but never ever fix the repairs DO NOT EVER USE
1/5
TrustpilotButters JB
Butters JB, please please please (AVOID) like the plague. I don’t have enough time to write how bad this letting agency is.
Hi,We're sorry to hear this. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleLaura and her partner where very helpful they both had the patience of a saintPositiveResponsiveness
Thank you for your lovely review
5/5
TrustpilotBen was excellent
Ben was excellent, very pleased with his assistance.
4/5
TrustpilotGood service
Although we decided to take our house off the market in the end we found the staff at BJB congleton friendly, knowledgeable and extremely helpful. The pictures taken were top quality and really did the propety justice. When we decide to eventually go back onto the market we will certainly be looking to working with BJB again.
5/5
TrustpilotAmazing
Michael at crewe was amazing always kept us up to date during the whole process made things a lot easier and went out of his way to answer questions I had even at 8:30 at night great service very much appreciated looking forward to being in one of there properties for the foreseeable future thanks again Michael
3/5
TrustpilotDidn’t turn up for valuation
Didn’t turn up for valuation. Not very reliable. Lack of communication between head office and base. But did apologise.
5/5
TrustpilotRenting property
othersThis is the first time I’ve rented a property and it was a pleasant experience working with Lydia she was always there when i needed a
Dear Mrs Pepper, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotHelpful and reliable
Great communication from Carol Yearsley in helping to keep a tenant up to date with payments during Covid19 lockdown. Empathetic and helpful to both parties.
Hello Natasha,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotI received brilliant service
I received brilliant service, very quick and very helpful both lydia and Chelsea. Made the process so much easier. So thank you to the team.
Dear Connor, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
GoogleExcellent service, I live abroad and communication was very important to me...I can't fault BJB and would highly recommend them.
Thank you
5/5
TrustpilotCrewe branch
Had a couple phone calls with Corrie in Crewe and found her very helpful and happy to answer and questions and queries. Great service
Dear ChantelleThank you so much for your great 5 star review, please do not hesitate to contact us if we can be of further assistance to you.Kind RegardsButters John BeeCrewe
5/5
TrustpilotExcellent service
All of the staff particularly Jo were professional, helpful and friendly.I would definitely recommend Butters John Bee to anyone who is planning to buy a home.
Hello Verity, thank you for taking the time to leave us such lovely feedback. We wish you all the best for the future in your new home. Many thanks, BJB Stafford
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stafford won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
