Trusted Agent profile · Stafford
★★★★★
1,354 reviews across 2 platforms
17 Salter Street, Stafford, ST16 2JU
Butters John Bee's office in Stafford, at 17 Salter Street, is rated 4.3 out of 5 across 1,354 reviews on two platforms, including 285 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotBJB feedback - Lucy
Lucy Strassmann, was a pleasure to deal with. Very responsive and quick to answer any queries. If only all BJB staff were like her as you do get a mixed experience.
Dear Alex, Thank you very much for your lovely feedback about how helpful Lucy has been. I will ensure that your kind words are passed onto Lucy. Kind Regards, Hanley Lettings Manager
5/5
TrustpilotWould recommend them to any landlord…
Would recommend them to any landlord fantastic service, Stacey O’Hara is fantastic.
5/5
TrustpilotMolly Farrelly is professional and…
Molly Farrelly is professional and conscientious and great at customer service
5/5
TrustpilotAbsolutely excellent service
Absolutely excellent service, allways kept in the loop and no chasing anything up, letting agent lydia was an absolute star, and made the process so easy, i would highly recommend.
Dear Andrew Baddeley, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
GoogleFantastic service provided by Butter while selling our home, In particular Jo Evan's was amazing, there with us through every step of the way. Thanks 👍🏻PositiveResponsiveness, Professionalism, Value
Hello, Thank you for taking the time to leave us such lovely feedback. It has been our pleasure assisting you with your move. Please don't hesitate to contact us if you need anything further. Many thanks, Jo and BJB Stafford
1/5
TrustpilotUseless for landlords...
Useless for landlords...Avoid like the plague if your a landlord. You cannot get through to the property maintenance team. They never respond to VM's or emails. I've had some live issues for 10 months. They are happy to take the management fee but do nothing to fix issues.Please save yourself from getting robbed and go with reputable estate agent.
5/5
TrustpilotHad Charlotte Foden come see me today…
Had Charlotte Foden come see me today about letting out my property. She was extremely friendly, knowledgeable and offered some great advice! This lass should be the gaffer! Thanks again
Dear Alec, Thank you for your kind review regarding Charlotte, we are glad to hear that you are happy with the customer service that she provided. Kind regards, Lettings Manager
5/5
TrustpilotButters John Bee Lettings
Butters John Bee made my whole moving in process so easy. Lucy who dealt with my move was excellent, nothing was too much trouble! She is an asset to the business!
Hi Greg, We are very happy to have provided you with such a positive experience! We hope you settle into your new home and wish you all the best.Kind RegardsLucy StrassmannHanley Lettings
5/5
TrustpilotLucy is amazing very happy with…
Lucy is amazing very happy with everythingbutters john bee very good angecy
5/5
TrustpilotThank you Molly Farrelly for all your…
Thank you Molly Farrelly for all your help! Much appreciated
5/5
GoogleWe recently sold our home with BJB Stafford. Jo was very helpful during the sales process and was always there if we had any questions. Thank you Jo!
Hello Joe & Sarah, Thank you for taking the time to leave us such lovely feedback. It has been our pleasure assisting you move! Please do not hesitate to contact us if you need anything. Many thanks, Jo & BJB Stafford
5/5
TrustpilotI am so grateful for Lydia who was my…
I am so grateful for Lydia who was my letting agent, she did everything to the best of her ability and more to move me into my first home. We had some teething problems and Lydia always communicated with myself about everything and solved everything. Made my nerve wracking experience of moving Out for the first time, lovely and comfortable.
1/5
TrustpilotDisgusting morals 😡
It’s appalling that this company have taken £5,000 of charity money for premises that were not fit for use. Butters John Bee, Newcastle branch should be ashamed 😡
Dear Deborah, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotEasy and quick service thanks to…
Easy and quick service thanks to Michael Ferris and the team.
5/5
Trustpilotliz thompson was direct and friendly…
liz thompson was direct and friendly helping with my enquiry and left me feeling very relaxed and no longer worried about my enquiry 😊 excellent! ty liz thompson
Hello,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotJo was excellent
Jo was excellent, very friendly and willing to find a way to solve problems when they arose. Would definitely recommend them, would definitely use them again in the future.
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Please let us know if there is anything else we can do for you; we are more than happy to help! Many thanks, Butters John Bee Stafford.
5/5
TrustpilotExcellent communication kept informed…
Excellent communication kept informed of all events as they took place. Quick to instigate letting availability and information of prospective tenants. Would be happy to use in the future.
Dear Cynthia, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We hope to be of service to you again in the future. Best wishes, butters john bee Newcastle under Lyme Lettings
5/5
GoogleButters Bee were great. Very helpful from the start. Very good photos. Kept us in touch. A good result. I would use them again. No problems House sold April 19
Dear John, We sincerely thank you for the positive review, and look forward to seeing you again soon! , Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Best Wishes, BJB Stafford
1/5
TrustpilotUtterly and truly shocking
Utterly and truly shocking , I have never experienced such an unprofessional and incompetent approach in my thirty plus years of letting properties, they must be avoided at all costs
1/5
TrustpilotI wouldn’t trust this Company with…
I wouldn’t trust this Company with selling on Markets. Don’t expect a response to emails or telephone calls because you won’t get one.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@spicerhaart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
3/5
TrustpilotOK as an Estate agent but don’t use their solicitor referral
Although the as an estate agent BJB provided an adequate service. But their solicitor referral is something I would not recommend. I found out that BJB are paid a large fee for each referral and that fee is no doubt clawed back through the solicitors fees, The solicitors recommended were Poole/Alcock and we are not happy with their performance at all.
5/5
TrustpilotMolly Farrelly
Molly has been very helpful and proactive. Thank you.
5/5
GoogleAbsolutely delighted with the service received from Bjb, in particular Jo Evans, who definitely went above and beyond, she could not have been more helpful and supportive.
Hello Rosemary, Thank you for taking the time to leave us such lovely feedback, it has been our pleasure helping you move. Please don't hesitate to reach out to us if there's anything more we can do! Best Wishes, Jo and the BJB Stafford team
1/5
TrustpilotDon't use this agency
Don't use this agency! They have completely deceived a local charity supporting those in need: Providing them a building strewn with rubbish bags, without a working boiler!
Dear Davinder, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stafford won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
