Trusted Agent profile · Stafford
★★★★★
1,354 reviews across 2 platforms
17 Salter Street, Stafford, ST16 2JU
Butters John Bee's office in Stafford, at 17 Salter Street, is rated 4.3 out of 5 across 1,354 reviews on two platforms, including 285 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotDebbie Ashford-Thom handled my recent…
Debbie Ashford-Thom handled my recent updates as regards to the flat and possible refund of part or all of my deposit.She is a very warm and friendly person. She took time to go over necessary details. I felt well cared for and that she genuinely cared about me and my needs.
5/5
GoogleSuperb from start to finish, cannot recommend Jo & the team highly enough!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review
5/5
TrustpilotRecently had a viewing of a property…
Recently had a viewing of a property with Lucy from the Hanley branch. She was very friendly and really helpful.Highly recommended
Hello Dan,Thank you for your kind review about Lucy, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
1/5
TrustpilotUntrustworthy
Treating a charity that seeks to protect vulnerable people with contempt during a pandemic is the lowest of the low.
Dear Daniel, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotExcellent service
I have been looking for a rental property and couldn’t fault the service I received (from Michael especially). Extremely helpful. Thanks!
Hi RebeccaThank you so much for your fantastic review, please do not hesitate to contact us if we can be of any help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotFabulous friendly and professional…
Fabulous friendly and professional service at all times. Great pictures and brochure posted Wednesday and two full price offers by 9 am Saturday. All staff have been very courteous and attentive. Second time used them and no hesitation about using them again. Thanks to all of the staff at the Macclesfield office Natasha Perry
5/5
TrustpilotExcellent service!
As I am new to the area, Michael’s help was invaluable in helping me in my search for a rental property.
Hi HelenThank you so much for your great review, really do appreciate your comments, if you have any questions or need any further help please do not hesitate to contact us.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotTeri was excellent throughout
Excellent and easy dealing with Teri at BJB. The service throughout the sale and the speed with which everything went was great.
Thank you for your kind review. It was my pleasure.I hope all goes well with the onward purchase.Kind RegardsTeri
5/5
TrustpilotThanks Danielle.
Thankyou for all you help with our new tenacy agreement Danielle and for sorting it for us so quickly.
Dear Jenny, Thank you for your five star review regarding Danielle. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotFeeling really positive after speaking…
Feeling really positive after speaking with Stacey from the Hanley branch this week. She was really helpful. Great customer service!
Hello Shaziye,Thank you for your kind review about Stacey, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotGreat
I was very pleased with all the help and hard work of lydia ant the rest of the team .
Dear Anthony, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotTresa from the Winsford branch
Tresa from the Winsford branch was very polite, approachable, and helpful. Would recommend BJB to anyone looking to buy a house
Dear Hannah Moore, Thank you for your wonderful feedback and rating mean a lot to us. Thank you again for your 5 star rating!Regardsbutters john bee Winsford
5/5
TrustpilotRebekka and Ellie have been superb n…
Rebekka and Ellie at the Hanley branch have been superb in every way - from advertising my rental properties and achieving tenants within 24 hours on 3 separate occasions, regular updates and excellent communication throughout.I would not consider any other lettings agency as they provide everything I need and more!
5/5
TrustpilotBrilliant service from Rebecca & the…
Brilliant service from Rebecca & the staff at butters bee and we love are new home. Thank you. Would definitely recommend.
Thank you for your lovely review Gavin. We look forward to continuing to provide you with a five star service.
5/5
GoogleWe are really pleased with the service we have received from staff at bjb,always polite and willing to help you .
Dear Lisa Lovatt, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for taking the time to let us know how we did. We hope you have a great day! We wish you all the best for the future in your new home. butters john bee Stafford estate agents
5/5
TrustpilotJenna did a wonderful house tour
Jenna did a wonderful house tour, she was very professional and helpful. She was delightful and made our move enjoyable.
Dear Tara,Thank you for your review regarding the service that we have provided. I am delighted that you were satisfied with your viewing and hope that you are enjoying your new home.Kind regards,Jenna Stelfox Lettings Manager
5/5
TrustpilotDanielle Thompson at BJB has been…
Danielle Thompson at BJB has been fantastic in supporting me as a landlord in Crewe. She shares equal concern and attention for landlords and tenants alike and is a credit to her employer. If everyone at BJB is like Danielle, they may well be one of the best estate agents around.
1/5
GooglePoor & absolutely no communication since moved into a rental property,guess landlord realised waay too late.Paid rent by credit card & prior to checking - sent letter Re -rent but you can never speak to anyone at the office. Either Wolverhampton or headoffice rings us back..Smh
5/5
TrustpilotCorrie Mainwaring
Had a few phone calls with Corrie Mainwaring recently, very helpful and polite over the phone. Great Job
Dear DaleThank you so much for your great review, please do not hesitate to contact us if we be of any help to you in the future.Kind RegardsButters John BeeLettings
5/5
TrustpilotRecently rented out two properties both…
Recently rented out two properties both sorted prior to the existing tenants moving out. Very quick and efficient service.
Dear Richard Hope, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotGreat service at BJB Hanley
Great service at BJB Hanley, appreciate all the work Lucy and Connor did in getting us into our new home.
Hello Shona,It's fantastic to hear that Connor and Lucy have helped you move into your new home and given you a fantastic customer service experience, I will tell them of your kind words and 5* review. If we can ever help in the future then please don't hesitate to contact us!Kind regards,Charlotte FodenHanley Lettings
5/5
TrustpilotGreat service and very easy to use…
Great service and very easy to use online system to upload documents and view the process of the application.
Hi Shejmin, we are very happy to have provided you with such a positive experience!
5/5
TrustpilotBJB have again done an excellent job in…
BJB have again done an excellent job in looking after my apartment in Leek great service professionally dealt wirh
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Kind Regards,Hanley Lettings Team
5/5
TrustpilotI am extremely pleased with bjb they…
I am extremely pleased with bjb they have been very professional and helpful. I would recommend this company to anyone.
Dear Sylvia, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating!Regardsbutters john bee Winsford
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stafford won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
