Trusted Agent profile · Stafford
★★★★★
1,354 reviews across 2 platforms
17 Salter Street, Stafford, ST16 2JU
Butters John Bee's office in Stafford, at 17 Salter Street, is rated 4.3 out of 5 across 1,354 reviews on two platforms, including 285 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
4/5
TrustpilotI spoke to an agent called Andrea who…
I spoke to an agent called Andrea who was very pleasant and she explained she had only just started the role she was in but nevertheless she dealt with my needs in a very professional manner
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotStacey O Hara is the best PM i have…
Stacey O Hara is the best PM i have ever had the pleasure of dealing with Id recommend her every time
5/5
TrustpilotButters John bee manage my property
I would just like to say ive had the pleasure of dealing with Stacey O'hara who has been looking after some issues ive currently got with my property, she is informative and polite everytime we speak. Great customer service!
Dear Peter, Thank you for your review about Danielle, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotAbsolutely disgusting company!!!
Absolutely disgusted to hear that this company has taken advantage of a local charity supporting vulnerable women, totally misled them and refused to rectify the situation or return the money which they’ve taken. Would not recommend at all. 😡
Dear Kelly-Louise, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotToday Adam from the Stafford office…
Today Adam from the Stafford office visited my late mother's house to value it. It was obvious that he knew the local housing market and he was very professional and had a pleasant manner and gave excellent advice regarding the valuation.
5/5
GoogleFriendly and professional service from Ryan at BJB
Hi Michaela, Thank you very much for your feedback here for me, much appreciated. Speak soon, Best wishes, Ryan at BJB Stafford
5/5
GoogleJo was really helpful in our move during lockdown which was additionally stressful for everyone but I felt they understood and kept everyone informed through a lengthy process.
Thank you for your lovely review.
5/5
TrustpilotExcellent service
Excellent service. Hayley Kelly is always there when I have any questions/queries. Should a pleasure to work for. Mark @ NEC Group
1/5
TrustpilotHome Buyers Report
I had a home buyers report done by Butters John Bee.Lots of problems I have found out when moved in none of the issues mentioned in report.Wont walk on pavement to see side of house will just put can’t see.Had to have roof done shortly after moving in they didn’t pick up ridge tiles falling off and Dry verges had nails in which they shouldn’t.Had to have these replaced loads of money !!!
5/5
TrustpilotThanks to sophie for continued help in…
Thanks to sophie for continued help in looking to buy , great service.
Thank you for your kind review for Sophie . Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
5/5
TrustpilotLucy at BJB Hanley
Recently had a viewing of a property with Lucy from the Hanley branch. She was very friendly and really helpful when looking around the property. She had lots of information and suggestions for the property. A brilliant estate agent.
Hello Robert,Thank you for your kind review about Lucy, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotRented our property out with Lydia Monk…
Rented our property out with Lydia Monk from the Newcastle branch. Always helpful, polite and professional. Every problem sorted out even an issue whilst we were abroad on holiday. Would highly recommend. Chelsea also assisted and again was really helpful.
Thank you for the positive feedback on the service Lydia and Chelsea have provided you. We hope that your tenants will be very happy in their new home. Kind RegardsThe BJB Newcastle Team
5/5
TrustpilotStacey O Hara is the most professional…
Stacey O Hara is the most professional person i have ever had the pleasure of working with. 5 * evertime
4/5
TrustpilotWe have just purchased a house for a…
We have just purchased a house for a buy to let. Lauren at the hanley office was very helpful. Excellent communication can't fault the service. Thankyou for all your help.
Hello Hayley. Thank you so much for your review. I am certain that Lauren will be delighted. Kind regards Phil Jones. Branch Manager. Hanley.
5/5
GoogleJo has been particularly helpful during the rather frustrating and protracted exercise of selling my Mum's flat, keeping me informed and chasing wherever necessary. Thank you Jo!
Thank you 😊 …
5/5
TrustpilotGreat service
I dealt with Michael Ferris who was very helpful and helped sort out my tenancy quickly which was really appreciated!
5/5
TrustpilotReview for the crew letting department…
Review for the crew letting department Michael Ferris specifically and his team! From a web enquiry, to a return call within an hour - the team have answered my questions, guided me through the landlord process and handled everything for me at very competitive rates.The area manager Michael Ferris professional, approachable and communicates at every stage.Gave me a sensible guide price and found an appropriate tenant in a week.Exceptional
5/5
TrustpilotQuick and simple service from friendly…
Quick and simple service from friendly faces! BJB were wholly professional throughout the letting and referencing procedures. Shout-out to Lydia for overseeing my application in particular - I had the keys to the new place within a fortnight!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotI would recommend BJB
I would recommend BJB! They made the process so easy for myself and my partner to rent our first house. Jenna always kept me updated and always responded quickly to any questions that I had. Very reliable and friendly!
Dear Daisy,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you and your family all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
5/5
GoogleI was extremely pleased with the service i received I was kept informed of all aspects of the transaction as they unfolded along the way. Very friendly and helpful staff please use as you wont be disappointed
Hello Paul, Thanks for taking the time to leave a review, it has been a pleasure assisting you with your sale. Many thanks, BJB Stafford
5/5
TrustpilotGreat service once again
It would have been easier to build the house from scratch than buy this one. Everything that could go wrong did! Throughout it all Diane ensured that everyone was kept up to date with what was happening and followed up on every email i sent straight away. I have bought and sold several houses through Butter John Bee over the years and their great service keeps me coming back every time.
5/5
TrustpilotLiz Thompson : Butters John Bee
Been speaking to Liz Thompson over the last couple of months to pay back my arrears. She has put me at ease and been very helpful. Need to be more people like this at Butters John Bee.
Good morning Oliver, Thank you for your 5star review about Liz, we are glad to hear that you are happy with the serivice that has been priovided. If we can help with anything else please let us know. Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotButters John Bee have been exploiting a charity
Butters John Bee have been exploiting the COVID situation to deceive a charity into letting a property not fit for purpose. Avoid at all costs, they are unscrupulous and will take your money without a second thought.
Dear Wam, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotEllie Ratcliff - very efficient
Ellie Ratcliff has been very helpful, professional and diligent in order to successfully manage a recent change of tenancy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stafford won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
