1/5
GoogleGod awful, avoid at all costs. Many better estate agents in Stafford take your business elsewhere
Agent replied · 16 June 2024
Thank you for your feedback. We have responded directly to your concerns.
Trusted Agent profile · Stafford
Butters John Bee Stafford reviews
★★★★★
1,354 reviews across 2 platforms
17 Salter Street, Stafford, ST16 2JU
Butters John Bee's office in Stafford, at 17 Salter Street, is rated 4.3 out of 5 across 1,354 reviews on two platforms, including 285 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
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Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
Google5/5
TrustpilotStacey O'Hara
Stacey is always very helpful professional and polite when we are dealing with her, a great asset to BJB
5/5
GoogleI am so happy with the customer service received by Nicola pike, emails were replied to very quickly and with all information requested. I would recommend.
Agent replied · 16 June 2024
Thank you for your review
1/5
TrustpilotPlease do not use this agent I’m a…
Please do not use this agent I’m a landlord and neither me or my tenants can get any answer from there head office they do not respond to emails or return calls the worst agent I have ever used I’m on a fully managed contract and they do not manage anything my tenant had to drive to my business address to report a problem stay clear
5/5
TrustpilotSophie from Winsford branch
Sophie from Winsford branch has been fantastic. With great advice and knowledge. Highly recommended
Agent replied · 12 June 2024
Thank you for your kind review for Sophie. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
5/5
TrustpilotMet Lydia on a viewing
Met Lydia on a viewing, she was very helpful and knowledgeable. She kindly answered all my questions with an impeccable degree of professionalism and courtesy. I would return to Newcastle branch thanks to her overall customer experience.
Agent replied · 12 June 2024
Ben Gleave, we are glad we could help!
5/5
GoogleI would give Butters John Bee 110% for effort 110% for professionalism and 110% for result. Chris and Jo really were first class and the sale of my house went smoothlyPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 16 June 2024
Hello Mr Fuller, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Many thanks, BJB Stafford
5/5
TrustpilotExcellent service by Luke and…
Excellent service by Luke and Charlotte, who found us a tenant during lockdown in less than a month from completing a purchase. Very comprehensive referencing service. I would highly recommend BJB for both sales and lettings.
Agent replied · 12 June 2024
Dear Maria, Thank you for your five star review regarding Luke and Charlotte. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotRecent Viewing
We recently viewed a property for rent. Grace from Hanley conducted the viewing with us and she was excellent. We found her to be friendly, knowledgeable,and professional in her manner. Overall a very positive and enjoyable experience.
Agent replied · 12 June 2024
Hello Heath,Thank you for your kind review about Grace, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotI spoke to Molly recently on the phone
I spoke to Molly recently on the phone, she was an absolute delight and extremely helpful! Thanks Molly
5/5
TrustpilotPortal problems
I needed help and information relating to the portal. Carol Yearsley was of great service.She did an excellent job.
5/5
TrustpilotLots of helpful advice
Have used BJB to let my second property after bad experiences with my other letting agent. Had nothiing but help and advice from Jenna at BJB Winsford even before I agreed to use them on my second property. When my first property becoomes vacant I'll be using Jenna to manage that one too. I would recommend anyone with a property to let to use Jenna and BJB.
5/5
GoogleJo dealt with me, and she was incredibly friendly and helpful! Would recommend highly! :)
Agent replied · 16 June 2024
Thank you for your review
5/5
GooglePleasure to deal with Shaun Portlock, Jo Evans and Laura at Butters John Bee Stafford.
Agent replied · 16 June 2024
Thank you for your review 😊 …
5/5
GoogleAmazing service provided by Shaun Portlock, he was extremely friendly, professional and knowledgeable. Thank you!
Agent replied · 16 June 2024
Thank you for your review
5/5
TrustpilotButters John Bee - Newcastle under Lyme
Second rental with BjB Lettings and same impeccable service from a professional team lead by Chelsea Woodroffe. The letting company who has the solution to find the best place for you to live. Highly recommend this company!
Agent replied · 12 June 2024
Dear Flo, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotExcellent service at Butters John Bee
Excellent service at Butters John Bee, Winsford, efficient and achieved an incredibly quick sale for me within first week of property going to market. The team are extremely professional and very knowledgeable about the local market. Definitely recommend.
Agent replied · 12 June 2024
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Winsford estate agents
5/5
GoogleBig thank you to Jo Evan's for all of her help with buying my new house. She is highly professional and very friendly and reliable.
Agent replied · 16 June 2024
Thank you for your lovely review
5/5
GoogleForrest provided a valuation when requested and was very helpful and professional!
5/5
TrustpilotDanielle is always quick to respond to…
Danielle is always quick to respond to my emails or calls over any concerns I have with my property.
5/5
TrustpilotSpoke to Molly Farrelly in property…
Spoke to Molly Farrelly in property management today .... great help and a credit to your company
5/5
TrustpilotFantastic service
Absolutely fantastic service highly recommended Property Manager Stacey very professional would definitely recommend this company to any landlord
5/5
GoogleBJB Stafford have always been very professional and helpful. Jo and the team have been brilliant throughout the time they managed my property to the time it was sold. The sale went through very smoothly.
Agent replied · 16 June 2024
Hi Alex, Thank you for taking the time to leave us such a lovely review! It has been our pleasure assisting you. Please do not hesitate to contact us if you need anything. Many thanks, BJB Stafford
5/5
TrustpilotDeborah Birks
I contacted butter with an inside regarding a payment I made. Deborah Birks dealt with my enquire and I would like to say that she was absolutely amazing very professional land helpful. Thank you very much.
Agent replied · 12 June 2024
Hello Danniie,Thank you for your review, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Stafford
Has Butters John Bee won any awards?
Yes. Butters John Bee won Gold in The Trusted Agent 2026 awards.
