Trusted Agent profile · Stafford

Butters John Bee Stafford reviews

★★★★★ Great

1,354 reviews across 2 platforms

17 Salter Street, Stafford, ST16 2JU

Butters John Bee's office in Stafford, at 17 Salter Street, is rated 4.3 out of 5 across 1,354 reviews on two platforms, including 285 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.

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4.8 / 5

285

Reviews on Google

This office

Trustpilot logo

1,069

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Stafford office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent service and brilliant communication

Just writing to say thanks to BJB Lettings for their continued, great service. Julie C in particular has been most helpful and communication has been very swift, polite and professional. The letting has always been very well managed and I have no issues to report.

Richard · 19 March 2020

Agent replied · 12 June 2024

Hello Richard,Thank you for your review and kind words about Julie, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager

1/5

Trustpilot

Winsford branch not good

Winsford branch not good, no calls back after making an offer,and also no calls relating to others we were interested in .I wouldn't use them

Simon · 9 May 2023

Agent replied · 12 June 2024

Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you

5/5

Trustpilot

Butters John Bee

“I had 3 valuations on my house and found Kristianne from BJB very friendly and professional with by far the best preparation and advice on the market. Will definitely recommend “

Lisa · 15 October 2022

Agent replied · 12 June 2024

Thank you for providing this fantastic review of Kristianne from our Crewe Branch. We are happy she was of great assistance to you. Please do not hesitate to contact us if we can be of further help

5/5

Trustpilot

Thoroughly Recommend

I recently purchased a property through sales who referred me to Emma Sandland in Lettings to manage my property. Her knowledge was second to none and the service on offer gives me peace of mind that my investment is in safe hands. Thank you bjb Crewe.

Steve · 17 October 2019

Agent replied · 12 June 2024

Dear Steve,Thank you for your kind words about the Newcastle and Crewe officesKind Regards,Abigail Iliff Lettings Manager

5/5

Trustpilot

Very big thank you to Jenna Stelfox

Very big thank you to Jenna Stelfox, helped me out with everything I needed and did so very quickly. Great stuff, we’re very happy in our new home.

Jack · 6 July 2020

5/5

Trustpilot

I let my house with Lucy strassmann I…

I let my house with Lucy strassmann I really appreciate her because of her commitment.she always reply my email asap she never let me down .in fact because of Lucy customer service agree me to let my house with them.i really happy with her.

Sohail · 19 June 2020

Agent replied · 12 June 2024

Dear Sohail, Thank you for your lovely review about Lucy. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager

5/5

Trustpilot

Single Point of contact

Rebekah Gill has provided both excellent and very helpful service which has been very much appreciated. In particular she has been a single source of efficient assistance and contact throughout a new tenant taking occupancy rather than me being bounced from dept to dept.

Hugh · 18 June 2020

Agent replied · 12 June 2024

Dear Hugh, Thank you for your lovely review. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager

5/5

Google

Jo and the team at Stafford’s BJB were the best agents in our selling process. From the beginning enormous support been given to us and their push on the legal team was greatly appreciated. I can only thank you and recommend your service. Balint

Balint · 17 June 2020

Agent replied · 16 June 2024

Hello Balint, Thank you for taking the time to leave us such lovely feedback, It has been our pleasure assisting you moving. We wish you all the best in your new home. Many thanks, Jo and the BJB Stafford team

5/5

Google

Lovely to meet Forrest, who was extremely informative and answered any questions I asked.

Vicki · 9 June 2025

5/5

Google

Great service from Ryan. Always on hand to assist when we needed him.

Tom · 16 February 2024

Agent replied · 16 June 2024

Hey Tom, thanks for dropping me some feedback here, really appreciated. Look forward to completing on your new home purchase very soon. Best wishes, Ryan ~ Residential Sales Branch Manager at BJB Stafford

5/5

Google

I have been dealing with Laura Pickerill for all my Letting requirements and she has been extremely helpful informative and very professional. I would not hesitate in recommending Laura for your rental requirements.

Allison · 17 June 2022

Agent replied · 16 June 2024

Thank you for your lovely review. Kind regards bjb Lettings, Stafford.

5/5

Google

Fantastic level of service throughout the whole buying procedure. Always kept me informed of progress and a fast response to any queries. Jo And Tom in the Stafford office are at the top of their game, very efficient. I would highly recommend them.

Mark · 17 June 2020

Agent replied · 16 June 2024

Hello Mark, thank you for taking the time to leave us such lovely feedback. It has been our pleasure assisting you and we look forward to working with you again in the future. Many thanks, BJB Stafford

5/5

Trustpilot

Molly Farrelly

Molly is great to work with, she’s always professional, fast paced and we always get the information we require. She’s a pleasure to work with.

Charlotte · 11 December 2020

5/5

Google

Butters John bee Well what can we say but pure excellence! From our initial phone call to book an aprasal to firstly meeting Steve an extremely knowledgeable professional guy, who firstly explained everything we needed to know about selling our property. We confirmed butters John bee to market our property as we were extremely pleased with the photographs and details of our house. Literally one working Day a lovely lady from Butters John bee named jo called us to say someone wanted to view our house, we were very excited and these first viewers had made an offer we accepted. We were so pleased with the fantastically swift and professional service we recived from Butters John bee we will have no problems whatsoever recommending them as an agent to market your property. We would like to Thank Butters John bee and all their excellent staff at Cannock branch for a truly outstanding service. Rich. And. Paula

Rich · 18 June 2016

5/5

Trustpilot

Wow what a service

From start, very experienced fast moving. My house details and images were very professional. I sold and purchased all within 9 days . Excellent service

Jane · 6 March 2023

Agent replied · 12 June 2024

Hi Jane, Thank you so much for your great review! We are happy we managed to get you under offer and an offer accepted in 9 days! Best wishes, Melissa & the team at BJB Sandbach

2/5

Trustpilot

Disappointed

Quite disappointed overall from my experience with BJB. Had multiple issues with the property i was in, including a faulty front door which was reported December 2019. I moved out last month and this still hadn't been sorted. Its the letting agents job to ensure the landlord keeps the property in a livable and safe condition. This was not done and as a tenant i shouldn't have to be chasing for updates every week.

Kayleigh · 7 July 2020

4/5

Trustpilot

I would recommend BJB

Their initial valuation was way out (but the same as 2 other agents I invited to quote). Professional service and they obtained a sale.They kept me up to date with viewings and feedback. All their staff that I had contact with were professional and helpful.

John · 13 April 2019

Agent replied · 12 June 2024

Good morning John,thank you for taking the time to leave us a review. I am really pleased that you found my team to be both professional and helpful.Kind regardsFran WheatcroftBRANCH MANAGER

1/5

Google

Very dissapointing. While we were initially attracted by the type of properties advertised in the window, we were met by customer service which was very poor and clearly intended to make us "not bother them". So we won't.

Maja · 17 June 2021

Agent replied · 16 June 2024

Thank you for your comments and I am sorry to hear you did not have a good experience when you contacted us. If you would like to give us a call, we would be happy to help 01785 246000.

5/5

Trustpilot

Tenancy

Absolutely brilliant, helped me find the perfect house. Lucy was great in making sure everything was organised and planned in time for the move in date.

Peter · 9 June 2020

5/5

Trustpilot

Fantastic experience with Laura and…

Fantastic experience with Laura and Hayley from the Stafford branch. Very straightforward process from viewing to move in. All my queries were answered quickly and the staff couldn't have been more helpful. Would definitely recommend to anybody looking for a hassle free letting agency.

Sarah · 20 August 2019

Agent replied · 12 June 2024

Dear Sarah Jane Thomson, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Good Luck in your new Home.Stafford Butters John Bee Lettings

5/5

Trustpilot

Thank you so much to the team in…

Thank you so much to the team in Winsford. Very professional,friendly, and helpful. All the team Layla , Kathy, Lauren and Tresa.. whoever you spoke to. Also mentioning Amit who came and valued and took brilliant photos. Had an offer in the first week.

Barbara · 10 August 2019

Agent replied · 12 June 2024

Dear Barbara, Thank you for leaving such great and detailed feedback about your experience with butters john bee Winsford estate agents. Thank you again for your star rating!Regardsbutters john bee Winsford

5/5

Trustpilot

Fantastic service

Brilliant service from the begining,from taking photos to completion.Never sold a house before and they helped every step with what to do with regards to selling.Was informed on a weekly basis of progress by Nicola and had a successful sale,would recommend this company.

Jean · 28 December 2019

Agent replied · 12 June 2024

Thanks so much for your review Jean. We enjoyed working with you on the sale of the Bungalow and wish you all the best for the future. Thanks for the chocolates too!Vicki HoughButters John Bee

5/5

Trustpilot

Denise has helped us sell our house and…

Denise has helped us sell our house and has been amazing throughout the process. Huge thank you to her and the team!

Olivia · 15 May 2023

Agent replied · 12 June 2024

Hi,Thank you for taking the time to leave us a great review about your experience with us!

5/5

Google

Jo Evans did a fantastic job for us! She was excellent from start to finish, and guided us through each step effortlessly. Exceptional customer service, would highly recommend them. Thank you

Bronwen · 17 June 2022

Agent replied · 16 June 2024

Thank you for your lovely review

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Butters John Bee Stafford

Has Butters John Bee won any awards?

Yes. Butters John Bee won Gold in The Trusted Agent 2026 awards.

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