Butters John Bee Stafford reviews

★★★★★ 5/5

Google

The two bedroom purpose built flat in an elderly persons development at Wildwood Stafford has been comprehensively marketed with regular feedback and advice during the difficult covid pandemic. The advice has been helpful and comprehensive resulting in a satisfactory introduction of a prospective purchaser who has now exchanged contracts. I can highly recommend the services of this company and the helpful advice from sales manager Jo Evans and would certainly use in future if contemplating the sale of a property in the Staffordshire area.

Stuart · 17 June 2022

★★★★★ 5/5

Google

I am so grateful to Jo Evans and Chris Noone at butters john bee for their help with selling our house this year. My husband and I had been with another estate agent for about 2 years prior to switching to bjb and had no luck with that agent, very few viewings and really bad service. They always promised the moon but never delivered. Within a couple of weeks of signing with bjb we had several viewings and 3 good offers - one of which we accepted! They were amazing. Jo was so responsive and answered all the questions I had (which were many) and Chris was equally supportive and informative. Thanks so much to them both. This year we were able to move on with our lives after two years of anxiety feeling like the house would never be sold. I would highly recommend them as a very professional and knowledgeable company. Thanks again! Cheryl Rounsaville

Cheryl · 17 June 2022

★★★★★ 5/5

Google

Stafford's best estate agent. Would totally recommend BJB and have already done so, in fact. Chris is a great professional, knowledgeable, thoughtful and an expert at his job. We were very grateful for all his advice. Jo Evans is always cheerful, positive, enthusiastic, keen to help and solve problems especially during the sticky patches that occur during a sale. It took a long time to sell our house but BJB gave us 100% all the way through with a service tailored to our needs and situation. Many thanks to everyone there. you're really appreciated!

Peter · 17 June 2022

★★★★★ 5/5

Trustpilot

I'd like to thank Max (staffordshire…

I'd like to thank Max (staffordshire branch) for all of his help throughout our application.

Sarah · 10 July 2026

★★★★★ 1/5

Trustpilot

Double glazing sales tactics. Waste of everyone’s time.

I rang this afternoon asking for a rough price % to market my house. I was told by the boy that it didn’t work like that and he needed to book a visit and valuation before I could have a price. I didn’t realise that butters had dragged themselves down to the level of a double glazing salesman who once in your house just won’t leave until you have signed on the dotted line.

Darren · 15 April 2026

★★★★★ 1/5

Trustpilot

Very difficult experience

Very difficult experience - recommend other letting agents. Save your time, energy and money. Carried out expensive repair using own contractor and not informing of cost before repair - paying several hundred pounds for a simple light fix, missing rental income despite tenant paying full rent, can't get hold of lettings team to resolve anything so issues naturally escalate, put at risk re compliance checks for gas/electric etc. Raised several issues with Ombudsman after following complaints process. Ended up communicating directly with tenant as was easier and ensured property legal/complaint/safe etc.

Sian · 26 February 2026

★★★★★ 1/5

Trustpilot

Expensive to sell via this estate agent. Terrible customer service.

I put up my property for sale through this agent. Sadly, it was a bad choice due to their terrible service. Their estate agent costs were premium around 5k for a property worth 180k and I thought I will get premium service but my property didn't even rank high on searches and never got one call or update for the three months it was advertised with them. I couldn't even find my property in searches easily. Three months on with no viewing. Their team don't care about talking or giving updates to the vendor. Miserable experience. Stay away!

Hazel · 18 February 2026

★★★★★ 5/5

Trustpilot

2 good viewings …

March 2024 we had 2 nice viewings with Pat Rigby in Winsford. Pat was lovely and allowed us to have a really good look around. The property on Grange Lane was a surprising gem although sadly a bit too big for us. Thanks Pat see you again in the future. From Mr & Mrs Hayes

Christine · 31 March 2024

★★★★★ 1/5

Trustpilot

Warning to all landlords

We were unhappy with our experience overall. My Tenants / Customers frequently reported poor communication, noting unreturned calls, unanswered emails, and a general lack of updates. Many found the overall service to be disappointing and unreliable, often struggling to get issues addressed or receive necessary information. Response times were consistently slow, leading to significant delays in resolving problems.

Peter · 29 July 2026

★★★★★ 5/5

Google

What a great team BJB have in Stafford. They have now sold 2 properties for me, both very professionally, good communication, speedy service and responses, always very polite and they clearly understand the property market in Stafford. I dealt with Chris, Jo, Shaun and Laura at various times, and they were all excellent. Thank you BJB at Stafford. I will recommend you to anyone in the future.

Simon · 17 June 2023

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID All about lining theirs and the landlords pockets, couldn’t give less of a damn about tenants. Left a young family without hot water or heating for 2 WEEKS in winter, with ZERO communication or offer of help to rectify, they couldn’t bathe and were freezing. When the tenant finally sought out refuse by contacting housing standards, a few days later they come home from work to a FOR SALE sign in the front garden with no warning. (funny how that didn’t take them 2 weeks + to do!) This is blatantly in retaliation and PATHETIC. This has been their family home for 10 YEARS. This is the only home the two young boys have ever known. The tenant has fixed and decorated an awful lot in this property and always paid on time.

Laura · 12 February 2026

★★★★★ 5/5

Google

If I could give 10 stars I would!! Enquired about selling my property with BJB thinking it would be a stressful experience from start to finish but thanks to Laura and Jo it was no hassle at all and I can't recommend the company or its employees enough. Again a special thank you to Laura and Jo at the stafford branch you both are a credit to your company! As we say in my house hold.. Bringers!!

David · 17 June 2022

★★★★★ 5/5

Trustpilot

Butters John Bee

Butters John Bee, HANLEYSteven ParkerIt was amazing after I decided to leave my propery on rent, Steve was very professional and found the tenenant with 2 days and completly finalized the whole process with in 3 to 4 days. He was also helping me to sort the EICR report from the person who did it, personally through facebook, Thank you Steve keep up the good work Thanks Arun

Arun · 28 April 2023

★★★★★ 5/5

Trustpilot

James was second to none he went above…

James was second to none he went above and beyond great guy would highly recommend asking for him .

Valerie · 17 May 2026

★★★★★ 5/5

Trustpilot

I had a positive professional quick…

I had a positive professional quick sale within 2 days of putting my house on the markert… with a cash buyer and no chain from us or them… Unfortunately the completion of this sale took 45 weeks, may I add this was down to our solicitors not butters, I had a lot of up and downs, anger, frustration and stress during this time,, For the first 5 months I didn’t have much support, then I spoke to Lynn Beecham from the Hanley office, she was a dream come true, I felt a weight lift off my shoulders and hope for a completion after speaking to her for the first time, although the completion still took a further 5 months Lynn worked so hard trying to chase things up between the solicitors for me and always kept me in the loop, without her I wouldn’t have known half of what was going on and where my sale was up too.she was amazing and very supportive, she is a real assets to the company… well done Lynn she alone deserves the 5 star rating. Thankyou again….

Diane · 21 September 2021

★★★★★ 5/5

Google

Caitlin showed us around a property on Baswich Lane and was prompt (despite all the traffic!), friendly and generally just really lovely. She took us around the property and then let us have a look ourselves without crowding us, but ready …

Natalie · 16 March 2026

★★★★★ 5/5

Google

Jo Evans is amazing, due to covid I've yet to met her in person but her personality comes through over the phone always friendly and happy. my sale was complicated due to it being a sale because of a divorce, BJB was the 2nd estate agent I used as the first one put the buyer first and I had no end of issues causing me unnecessary stress in an already stressful situation , so I was a bit nervous of using BJB especially as they were more expensive however BJB was worth every penny , they put my needs first , was patient with all the complications, and never felt inconvenienced once during the whole process.PositiveResponsiveness, Professionalism

C · 27 August 2021

★★★★★ 5/5

Google

Butters John Bee Stafford team helped secure a property in Stafford and they have made the whole process delightfully easy. I initially dealt with Paula who was very pleasant and welcoming before being seamlessly handed over to Jo Evans for the rest of the purchase process. Jo was attentive, patient and thorough with the various queries I have raised (there were a lot them too - thank you Jo! :). I did not once felt rushed during my conversations with them. Finally I would also like to say thank you to Chris Noone who kindly spent a good 40 minutes to explain the Stafford housing market to me and the various services BJB can provide (including the auction facilities). I am looking into viewing and hopefully purchasing more properties from the list that Jo sent me recently. Kind regards - Rahman BunterPositiveResponsiveness, Quality, Professionalism, Value

Surahman · 27 August 2021

★★★★★ 5/5

Google

Selling our house with Butters John Bee Stafford has been a very positive experience. Our main contact with the company, Jo Evans, acted professionally throughout the sale and negotiation process, and ensured we got an acceptable price for our house. She maintained regular contact so that we were fully up-to-date on progress, and responded to our questions in a timely manner. Thank you Jo for all of your support. Our other contact with the company, Chris Noone, was equally professional and supportive. I would recommend Butters John Bee to other Sellers.PositiveResponsiveness, Professionalism

Adam · 27 August 2021

★★★★★ 5/5

Google

I recently sold my property with BJB Stafford and can not fault the level of service that they provided. Great care and attention was taken during the initial marketing of the property, where the agent (Adam) took some superb photos which made the property stand out. Many people complimented the photos. It only took 2 weeks before I received an offer which I accepted - brilliant result. Jo was very helpful throughout the sale. She frequently kept me informed on the progress of the sale, as well as liaising with the rest of the chain and conveyancers. The whole process couldn't have been smoother! Many thanks to Adam, Jo and team.PositiveResponsiveness, Quality, Professionalism

Dan · 17 June 2021

★★★★★ 5/5

Google

Absolutely amazing! Jo Evans has been fantastic throughout our buying process, after many dramas she has always been there to help and support and even just to talk to! With us being first time buyers Jo guided us throughout the whole process and really did everything possible to help us along! I would recommend Jo and her team to anyone including friends and family! Everyone in the branch is so helpful and lovely to talk to, they really do know the meaning of true fantastic customer service! Once again Thank You so much!!!PositiveResponsiveness, Quality, Professionalism

Katie · 17 June 2021

★★★★★ 5/5

Google

Butters John Bee managed to sell my property in Stafford within days of putting it on the market, and with an offer in excess of the asking price. Everyone I dealt with was absolutely brilliant, especially Shaun Portlock who came for the initial valuation and Jo Evans from the after sales team who couldn't have been more pleasant and helpful. Thank you all

Ben · 17 June 2023

★★★★★ 1/5

Trustpilot

Shambles

This company is a shambles not only are their fees expensive,when ever you ring no one answers the phone , they do not return your phone calls and it takes them 3 weeks to answer emails They also deal with cowboy firms who issue certificates before remidial work has take place. When you tell them you want to leave and go with another letting agency they try to sting you with a fee equel to 6 weeks rent plus vat. The tenent informs me it takes forever to get to speak to someone and now contacts me direct when anything needs sorting

Denise · 9 January 2026

★★★★★ 5/5

Google

We had a visit from Adam Foster of Butters John Bee today to provide a valuation on our property. Adam was very professional and very friendly. It was a pleasure to invite him into our home. Our experience with Butters John Bee and Adam in particular has been extremely positive, thank you to them.

Stephen · 17 January 2024