Butters John Bee Stafford reviews

★★★★★ 5/5

Google

Caitlin showed us around a property on Baswich Lane and was prompt (despite all the traffic!), friendly and generally just really lovely. She took us around the property and then let us have a look ourselves without crowding us, but ready …

Natalie · 16 March 2026

★★★★★ 5/5

Google

Jo Evans is amazing, due to covid I've yet to met her in person but her personality comes through over the phone always friendly and happy. my sale was complicated due to it being a sale because of a divorce, BJB was the 2nd estate agent I used as the first one put the buyer first and I had no end of issues causing me unnecessary stress in an already stressful situation , so I was a bit nervous of using BJB especially as they were more expensive however BJB was worth every penny , they put my needs first , was patient with all the complications, and never felt inconvenienced once during the whole process.PositiveResponsiveness, Professionalism

C · 27 August 2021

★★★★★ 5/5

Google

Butters John Bee Stafford team helped secure a property in Stafford and they have made the whole process delightfully easy. I initially dealt with Paula who was very pleasant and welcoming before being seamlessly handed over to Jo Evans for the rest of the purchase process. Jo was attentive, patient and thorough with the various queries I have raised (there were a lot them too - thank you Jo! :). I did not once felt rushed during my conversations with them. Finally I would also like to say thank you to Chris Noone who kindly spent a good 40 minutes to explain the Stafford housing market to me and the various services BJB can provide (including the auction facilities). I am looking into viewing and hopefully purchasing more properties from the list that Jo sent me recently. Kind regards - Rahman BunterPositiveResponsiveness, Quality, Professionalism, Value

Surahman · 27 August 2021

★★★★★ 5/5

Google

Selling our house with Butters John Bee Stafford has been a very positive experience. Our main contact with the company, Jo Evans, acted professionally throughout the sale and negotiation process, and ensured we got an acceptable price for our house. She maintained regular contact so that we were fully up-to-date on progress, and responded to our questions in a timely manner. Thank you Jo for all of your support. Our other contact with the company, Chris Noone, was equally professional and supportive. I would recommend Butters John Bee to other Sellers.PositiveResponsiveness, Professionalism

Adam · 27 August 2021

★★★★★ 5/5

Google

I recently sold my property with BJB Stafford and can not fault the level of service that they provided. Great care and attention was taken during the initial marketing of the property, where the agent (Adam) took some superb photos which made the property stand out. Many people complimented the photos. It only took 2 weeks before I received an offer which I accepted - brilliant result. Jo was very helpful throughout the sale. She frequently kept me informed on the progress of the sale, as well as liaising with the rest of the chain and conveyancers. The whole process couldn't have been smoother! Many thanks to Adam, Jo and team.PositiveResponsiveness, Quality, Professionalism

Dan · 17 June 2021

★★★★★ 5/5

Google

Absolutely amazing! Jo Evans has been fantastic throughout our buying process, after many dramas she has always been there to help and support and even just to talk to! With us being first time buyers Jo guided us throughout the whole process and really did everything possible to help us along! I would recommend Jo and her team to anyone including friends and family! Everyone in the branch is so helpful and lovely to talk to, they really do know the meaning of true fantastic customer service! Once again Thank You so much!!!PositiveResponsiveness, Quality, Professionalism

Katie · 17 June 2021

★★★★★ 5/5

Google

Butters John Bee managed to sell my property in Stafford within days of putting it on the market, and with an offer in excess of the asking price. Everyone I dealt with was absolutely brilliant, especially Shaun Portlock who came for the initial valuation and Jo Evans from the after sales team who couldn't have been more pleasant and helpful. Thank you all

Ben · 17 June 2023

★★★★★ 1/5

Trustpilot

Shambles

This company is a shambles not only are their fees expensive,when ever you ring no one answers the phone , they do not return your phone calls and it takes them 3 weeks to answer emails They also deal with cowboy firms who issue certificates before remidial work has take place. When you tell them you want to leave and go with another letting agency they try to sting you with a fee equel to 6 weeks rent plus vat. The tenent informs me it takes forever to get to speak to someone and now contacts me direct when anything needs sorting

Denise · 9 January 2026

★★★★★ 5/5

Google

We had a visit from Adam Foster of Butters John Bee today to provide a valuation on our property. Adam was very professional and very friendly. It was a pleasure to invite him into our home. Our experience with Butters John Bee and Adam in particular has been extremely positive, thank you to them.

Stephen · 17 January 2024

★★★★★ 2/5

Trustpilot

If you're not a cash buyer or a landlord with a portfolio, don't bother.

Expressed interest in a flat for sale. So many questions about "was I an investor" and "was I aware how many investors were interested in this property?", asked for them to get back to me regarding service charges and leasehold etc. That was 4 days ago and I'm still waiting. So learnings are, unless you're planning on buying a fairly expensive property with this lot, or you're a cash buyer or a landlord with a portfolio, forget it . They don't want to know.

Mike · 1 April 2021

★★★★★ 1/5

Trustpilot

Would not touch again if last estate agent in the world

I have used BJB for several transactions, I bought a piece of land via auction conditions, that had lapsed planning, i then got planning although nothing like what was originally advertised, this was obviously muddled through with many untruths about the land, and locations of mineshafts etc, it became apparent that this was not what i had bargained for so with new planning, I placed it with them to dispose of, a valuation was done, and was informed that i should set a guide price at £190k with a reserve of £210k. Although i thought this was generous, i accepted the professional advice.6 days prior to 1st Auction advised that no interest, so to reduce to £170k / £190 Reserve, no bids received.went to auction again for a 2nd time with a reserve of £170k, 2nd auction started, and start price went from £170 to £150k, at this point the auction appeared to attract bids, and went up to £166k, still below reserve, but hammer went down and i immediately text to say accept the bid. Only to receive a message that no bids were received.Time went along and although some offers were made outside of auctions, i finally settled on a sale of £130k, i expected the agent fees to reflect this sale price, i then got the invoice and it stated that the original reserve fee was the outset for this, it was only £500.00 difference, and the agent told me what a superb job he had managed to do to sell it for £130k, despite his first valuation being £210k, being a long term customer i thought (Mistakenly) that they would see reason and actually understand that although the property sold for £130k, they had massively failed in first instance with original valuation of £210k.So overall greed has lost them a customer on this occasion, but please question valuations that they give regarding auction properties, as it suits them to give a high valuation and then get you to reduce it, as there fee is now set at this price despite how poor they perform. to me they did not do magnificently in disposing of the property but did a shambles of a job in the first valuation despite me telling them that i though they had overvalued.

Paul · 8 May 2024

★★★★★ 1/5

Trustpilot

If I could give a 0 I would!

If I could give a 0 I would!I would absolutely not go through this company again far too many wrong doings to list them all, however myself and my landlord both decided to leave Butters John Bee and go elsewhere (one reason being that Butters were holding the land lords money even though it was paid by ourselves) You just get messed about and passed from pillar to post when wanting answers or something done they really couldn’t care less! Molly Farrelly is a complete waste of time and so is everyone else to be completely honest!I certainly would never recommend this company to anyone and I know a couple other people who have had extremely bad experiences with them also. AVOID! I’m now with Bellwood Lettings and they are 1000000x better!

Jenny · 6 May 2024

★★★★★ 5/5

Trustpilot

I've dealt with Butters John Bee…

I've dealt with Butters John Bee Sandbach on 4 occasions now with buying and selling properties. The service has been brilliant. Cant fault them, from start to completion they have always kept me informed and most importantly have always completed the sales and purchases swiftly. Special mention to Natasha Forsyth for always going above and beyond to make the process stress free and always dealing with things professionally and swiftly. Thank you Natasha and thank you to BJB. Kindest Regards Brian Gaffney

Julie · 16 February 2021

★★★★★ 1/5

Google

I own a property next to a property in Stafford managed by butters John bee, the poor tenants have had a maintenance issue for over 7 weeks with the boiler making an horrendous noise at various times of the day including 3.00 in the morning, they have assured me at numerous times will be sorted and indeed at last complaint would be sorted this week without fail, what a suprise not sorted and yet again by daughter has to leave her home to get any sleep at a weekend, terrible service. What does not help is nobody ever in Stafford and contractor not based here, avoid them As an update now the 9th January and issue still not sorted, now 11 weeks, have been here an hour and gone off three times, if contractor cannot do anybody else would get another contractor, the poor tenants having to put up with the noise over Xmas, I am sure if the supposed maintenance team lived in the house would of been sorted 10 weeks ago.

Stephen · 10 January 2025

★★★★★ 5/5

Google

The process hasn't always been smooth, but then it never is with property. Ryan has been outstanding, taking ownership, never pointing the finger, instead taking action to get things back on track - and always keeping us in the loop. We feel we're in good hands, thanks Ryan and Team BJB.

Zoheb · 16 February 2024

★★★★★ 5/5

Google

Just moved in to our new house Butters John Bee were professional from start to finish . Catelyn was especially helpful , friendly and very knowledgeable . There are no problems with the house it’s literally perfect !

Alison · 3 October 2024

★★★★★ 1/5

Google

Trying to buy with BJB is an utter nightmare. We are trying to relocate to Stafford ftom the Westcountry so book up several viewings in a day. Without fail BJB start trying to muck the viewings around and change appointments. Sometimes when looking round the property you are casually told that it has sold but the buyer isnt moving fast enough and the seller may be open to the buyer being gazumped. The particular staff member who tends to do this also gives quite bizarre opinions and advice on site while talking over any women present then at the end hands you a business card and asks you to mention Lewis when you leave your review. There you go, I've done as you asked! We are motivated cash buyers with no chain and will no longer be mucked about by BJB even if the dream property comes up. Every agent that represents them has without fail blocked the driveway and made the viewing more awkward as well as trying to rush us through in 20 mins as they have other appointments. Also the photos are heavily fisheyed and very deceptive regarding space. If you were wondering why BJB can't sell your property, perhaps this has shed some light for you. If you're considering marketing with BJB, every option in Stafford, even the online ones is a better bet

Luke · 21 December 2025

★★★★★ 5/5

Trustpilot

Appreciate the valuable assistance…

Appreciate the valuable assistance provided by Abigail Griffiths and Max Astley in making our move to our new home in Stoke a pleasant experience. We are grateful for professional and prompt response to all our queries and that they cared for our expectations as customer. Thank you.

Mridula · 26 August 2026

★★★★★ 5/5

Trustpilot

Customer Service Second to None

Having recently enquired and then viewed a property with BJB I have to say from the initial telephone enquiry, Patricia Rigby Sales Negotiator was friendly, professional and very thorough. I was kept in touch of the viewing appt by telephone and both Patricia and Sophie were just as friendly and professional on the viewing day, answering any questions I had. Thoroughly Recommend BJB

L · 12 March 2023

★★★★★ 5/5

Trustpilot

Top notch service!

I was very happy with the level of service and professionalism I recieved from Michael Ferris and the rental team at Butters John Bee concerning my recent experience in becoming tenant of a house managed by them.Everything went smoothly, and Michael was always ready with explanations and assistance whenever required - which made the whole situation very satisfactory - especially as it was during the current Covid-19 situation.I would very happily use them in the future should I wish to move again.

Mark · 22 June 2020

★★★★★ 1/5

Trustpilot

Taking advantage of lockdown to mislead charities

TWOCO needed a property that would meet the needs of the vulnerable women who use their services, namely asylum seekers and refugees, and survivors of domestic and sexual abuse. Because of the lockdown restrictions, Deborah was unable to view the property beforehand, though having explained the situation to the letting agent and seen photos she felt comfortable in trusting that the property would meet the charity's needs. The charity urgently needed a premises to continue its work and so she signed the contract and paid the rent.The photos turned out to be misleading and Deborah’s trust was taken advantage of. The property turned out to be in a complete state, piles and bags of rubbish strewn all over, a lack of standard safety equipment like fire escapes and there was not even a boiler in a property that she had been told would be suitable to look after vulnerable women. In addition, on meeting the landlord at the property Deborah was upset by the dismissive attitude of the landlord who told her he ‘would be back to clean up the rubbish sometime’. Nearly a month later it is still there. Deborah said that the whole experience has left her ‘Really depressed honestly, really depressed. We are supposed to be helping the vulnerable but we encounter these barriers put up for no good reason other than to stop us’.It is easy to see this as a wilful attempt on behalf of the landlord, in collaboration with the letting agent, to extract money from some of the most vulnerable members of our community. Not on our watch! As a union we stand with our members and will back Deborah all the way. As such we are demanding that they rescind the contract, return all rent money, and issue an apology and donation to TWOCO.

Harriet · 1 June 2020

★★★★★ 1/5

Trustpilot

Shameful

Shameful, money grabbing - awful letting agentsDeborah joined the union and told us how the charity she works with, TWOCO, has been ripped off by a landlord and by lettings agent butters john bee. TWOCO needed a property that would meet the needs of the vulnerable women who use their services, namely asylum seekers and refugees, and survivors of domestic and sexual abuse. Because of the lockdown restrictions, Deborah was unable to view the property beforehand, though having explained the situation to the letting agent and seen photos she felt comfortable in trusting that the property would meet the charity's needs. The charity urgently needed a premises to continue its work and so she signed the contract and paid the rent.The photos turned out to be misleading and Deborah’s trust was taken advantage of. The property turned out to be in a complete state, piles and bags of rubbish strewn all over, a lack of standard safety equipment like fire escapes and there was not even a boiler in a property that she had been told would be suitable to look after vulnerable women. In addition, on meeting the landlord at the property Deborah was upset by the dismissive attitude of the landlord who told her he ‘would be back to clean up the rubbish sometime’. Nearly a month later it is still there. Deborah said that the whole experience has left her ‘Really depressed honestly, really depressed. We are supposed to be helping the vulnerable but we encounter these barriers put up for no good reason other than to stop us’.It is easy to see this as a wilful attempt on behalf of the landlord, in collaboration with the letting agent, to extract money from some of the most vulnerable members of our community. Not on our watch! As a union we stand with our members and will back Deborah all the way. As such we are demanding that they rescind the contract, return all rent money, and issue an apology and donation to TWOCO.

Pete · 1 June 2020

★★★★★ 5/5

Trustpilot

I am giving 5 stars to Andy Pass

I am giving 5 stars to Andy Pass. There's been a few bumps along the way whilst renting our property out with yourselves. Anytime I've been passed over to Andy it's been dealt with very quickly. I email Andy direct now, and he's always happy to help, and gets the situation sorted. I feel confident staying with this company knowing Andy is just on the other end of the phone/email to help with any concerns/paperwork etc I may need. Thanks for all your help Andy, you're a credit to the company 🤩🤩

Mrs · 15 May 2020

★★★★★ 5/5

Trustpilot

Rebekka - Hanley Lettings

So far so good !! Rebekka is simply amazing , she has helped myself and my partner getting our first rented property which is a big step for someone who is only 18 years old. No matter what the query is or question she is always willing to help solve my worries. Customer service is outstanding , made me feel so reassured and always reply back as soon as she can. Even given everything going on in the world right now. Hoping to all be moved in and settled soon - Thankyou Rebekka !!

Miss · 30 April 2020