5/5
TrustpilotCerys and Taylor are so lovely and…
Cerys and Taylor are so lovely and professional, both tremendously good at their jobs,
Trusted Agent profile · Stafford
Butters John Bee Stafford reviews
★★★★★
1,354 reviews across 2 platforms
17 Salter Street, Stafford, ST16 2JU
Butters John Bee's office in Stafford, at 17 Salter Street, is rated 4.3 out of 5 across 1,354 reviews on two platforms, including 285 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Reviews
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotPut my mind at rest … very…
Put my mind at rest … very professional… thought I had a complicated issue to sort out … was easily sorted out and processed … why go anywhere else to be Frank .. excellent service from Phil …. Hats off
Agent replied · 12 June 2024
Thank you for your kind words about Phil. BJB Crewe Property Management Team
1/5
TrustpilotDo not trust
Do not trust They only work to help people from winsford, if you’re an outsider you’ll seriously regret buying in this town , Everyone is related and they hate outsiders and they make it very clear.This estate agent profits off making you buy and forcing a sale for less ! Avoid this town avoid this agent
5/5
GoogleI would like to give Jo at Butters John Bee in Stafford 5 stars as she is a credit to the company, she made the purchase of my beautiful new home run so smoothly I can’t Thankyou enough! Always returned calls and emails and genuinely a lovely lady to deal with.
Agent replied · 16 June 2024
Thank you for your lovely review
5/5
Trustpilotgreat service
Can’t thank Micheal and Connor enough they have helped us brilliantly from start to finish. Would highly recommend butters john bee congleton for there service!
Agent replied · 12 June 2024
Dear Charlotte, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. butters john bee Congleton Lettings
5/5
GoogleGreat experience. Valuation was done in a timely manner from when I made the enquiry. I was pleased with how professional the whole experience was and wouldn’t hesitate to recommend.
5/5
TrustpilotSarah dickens and Tresa Harris have…
Sarah dickens and Tresa Harris have both been great, they are always enthusiastic, willing to help and resolve any queries that I have raised. I appreciate their service, I hope the lettings team are just as good in Crewe as I’m looking to rent my house out with them because of Sarah and Tresa’s service.
Agent replied · 12 June 2024
Thank you so much for your great review, please do not hesitate to contact us if you need any further assistance. Kind Regards Lauren Ellison BJB Winsford Sales Team
5/5
TrustpilotMichael Ferris review
Michael Ferris has been very professional throughout the process of securing my first home, I’d like to thank him for being so helpful
Agent replied · 12 June 2024
Dear ChokchaiThank you so much for your great 5 star review and we hope you enjoy living in your new home, if you have any questions or need assistance please do not hesitate to contact us.Kind RegardsButters John BeeLettings
5/5
TrustpilotGreat service!
Great service from Liz Thompson and her team, very helpful and always willing to go the extra mile and ensure things run smoothly.
Agent replied · 12 June 2024
Dear Liz, Thank you for your lovely review about Liz. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotHayley Kelly and Jason Bayliss have…
Hayley Kelly and Jason Bayliss have been superb in renting my property quickly and efficiently. All paperwork from Michelle Radcliffe was quick and easy to understand.
Agent replied · 12 June 2024
Dear Mr. Townsend, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stafford Lettings
5/5
Trustpilotvery good
Charlotte Foden was very pleasant and approachable.Had the answers to all our questions and was very speedy and getting everything sorted for us.
Agent replied · 12 June 2024
Good afternoon Calum, Thank you for your kind review regarding Charlotte, If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
5/5
GoogleGreat service from BJB! Thank you for all of your help with the application process. Special thanks to Hayley Kelly she is briliant.
Agent replied · 16 June 2024
Maria Caporaletti, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
1/5
TrustpilotIncompetent
Just going through TPO regarding a rental property. BJBs have no comm., no organisation, no management. They should not be in the business of letting properties. The only thing they excel in, is incompetence. Landlords steer clear unless you want to spend years chasing these cowboys for answers as to why monies are being deducted for no clear reason. Only time we had a proper response is when the TPO have been involved. AVOID!
1/5
TrustpilotHorrendous treatment of tenants
i have been reliably informed that this letting agent let a property to an organisation supporting vulnerable women that turned out to be unsafe with no fire escapes or standard safety equipment, was covered in piles and bags of rubbish and which turned out to have no boiler, and are now disputing that they have done anything wrong. Wanted to warn people away from this letting agent as they’re clearly dodgy.
Agent replied · 12 June 2024
Dear Rowan, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotThank you to Laura and Hayley from…
Thank you to Laura and Hayley from Stafford branch for letting my property so quickly and for their patience with my lack of IT skills!
Agent replied · 12 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day, and we look forwards to any further business together.
5/5
TrustpilotExcellent all round
Diane and the team at BJB were excellent at chasing up the Vendor and Solicitors, as well as keeping us informed of progress. Highly recommended.
Agent replied · 12 June 2024
Hi Matt,Thank you very much for the feedback, it is much appreciated.Best WishesDiane
5/5
TrustpilotProfessional and efficient service
Butters John Bee provided a professional service, with honest advice, resulting in a good sale! Teresa and Kathy were informative and helpful throughout the process.
Agent replied · 12 June 2024
Thank you for your star rating Alistair!Regardsbutters john bee Winsford
5/5
TrustpilotExcellent Service
Straight forward, Excellent service. Michael Ferris was a great help. He was very professional yet friendly at the same time. Would recommend to others.
Agent replied · 12 June 2024
Dear DanielThank you so much for your great 5 star review, we appreciate you taking the time to give this fab comments, please do not hesitate to contact us if we can be of any further help or assistance.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotThe busy Bees worked their magic!
The two lovely ladies from bjb Lydia & Chelsea were a breath of fresh air during these difficult times, they both scored a 10 out of 10 for delivering a professional first class service, I was kept informed at every stage of the Lettings process and received spot on advice... Well done Ladies!Paul Landlord
2/5
TrustpilotNo communication
Having put my house up for sale with BJB,they were really helpful at the start had a offer on my property within days of putting it on the market but now nearly 3 months on no communication what so ever from them,I keep calling the Longton branch for updates but no one ever calls back not happy with the service
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
Trustpilot5 Star Experience
Chanelle is an absolute godsend and a credit to your organisation. She went above and beyond and was exceptionally professional from the initial point of contact and thereafter. The process was swift with no delays which is incredible considering the pandemic. I will definitely be recommending to all my family and friends.
5/5
TrustpilotVery helpful and could not do enough…
Very helpful and could not do enough for us Would recomend them Chelsea went out of her way to answer any questions we had
Agent replied · 12 June 2024
Thank you for your kind words. We hope that your tenants will be very happy in their new home. Kind RegardsAbigail iliffLettings Manager
5/5
TrustpilotWe had a viewing tonight we were met by…
We had a viewing tonight we were met by a lovely young man called marcin who was very helpful polite and happy to do his job, even though the house was not for us I would most definitely use this company again for there professionalism and help.Thank you marcin Crewe butters John bee
Agent replied · 12 June 2024
Thank you for your kind review Nicola, I really appreciate your feedback and hopefully I can help you in the future! March BJB Lettings Team!
5/5
TrustpilotExcellent advice
Thank you Michael for your excellent help and advice when looking for a rental Property. I found your advice professional, knowledgeable and supportive.
Agent replied · 12 June 2024
Dear AlisonThank you for your 5 star review and your lovely comments, please do not hesitate to contact us if we can be of further assistance in the future.Kind Regards Michael FerrisLettings ManagerBJB
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
Questions about Butters John Bee Stafford
Has Butters John Bee won any awards?
Yes. Butters John Bee won Gold in The Trusted Agent 2026 awards.
