Trusted Agent profile · Stafford
★★★★★
678 reviews across 2 platforms
Bank House, 40 Greengate Street, Stafford, ST16 2JB, ST16 2JB
Bridgfords's office in Stafford, at Bank House, is rated 2.9 out of 5 across 678 reviews on two platforms, including 206 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Bridgfords Stafford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
Bridgfords Stafford won ESTAS awards in two years, most recently 2022.
ESTAS winner in two years: 2022, 2020.
2022 1 Silver ESTAS 2022 winners
2020 1 Best in County ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
1/5
TrustpilotUnprofessional
I called Bridgfords this morning to book a viewing on a house added to rightmove today. I was passed to Steph who started the conversation with "whats happened now" ?????? She was reluctant to book a viewing so i didn't. Rude, abrupt & unprofessional. Id suggest not talking to people like you know them and do your job which is booking viewings.
1/5
TrustpilotWorst estate agents I've used
Bridgfords Newcastle are unorganised and only tend to communicate with you when it is in their interest. They can be very difficult to get hold of once you moved in.They charge a fortune to renew the tenancy and remain in the property then when you decide to move out of the property, they charge if you need a reference from them for your new property.Would definitely not recommend!
1/5
TrustpilotTerrible customer service
Terrible customer service - they do not get back to you. They also cannot market houses - we have had no viewings since being on the market with them for 4 months.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars, I would. I had an absolutely horrible experience.... as a purchaser. I was made to feel like my requests were outrageous, despite following the recommendations of Bridgefords surveyor. I was told that I was disgusting and shouted at.. avoid Sale at all costs, it's just not worth the abuse. There are plenty of professional estate agents.
1/5
TrustpilotSuch a pain from start to end
Really unprofessional and sloppy! I've wasted part of my life in writing emails, repair reports, and complaints...all to little or no avail. At the end of my tenancy, as a goodbye present, I was denied my deposit without any valid reason. I only managed to get it back through adjudication. If I ever deal with this company again, it will be too soon.
1/5
TrustpilotWaste of time!! Don't use them
Poor customer service , waste of time don't book any valuation with them they don't send professional agents to view your property and you need to chase them several time to get the valuation report. Rude agents on the phone. I am glad i haven't used them for any buying/selling service.
5/5
TrustpilotI had best service
I had best service , and kept up to date with the process. From Daniel Bright , and communication was seamless. Always informed me what was needed every step. Excellent work.
5/5
GoogleAmazing helpful, made everything really easy.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleA top draw team, giving first class service, with our tenants in long term occupancies. Good professional trades personnel to conduct repairs where and when required. Happy tenants. Happy and Friendly Agency Staff and VERY HAPPY LANDLORDS
Thanks John. Mark
5/5
GoogleA great service when selling our house from the outset by Bridgfords Stafford. All staff have been helpful and efficient and the mortgage advice was very thorough and clearly explained. Would definitely use again.
Thank you Mark for such a wonderful 5* review of our team at Bridgfords,Stafford. It is great to red that you would use our services again in the future. Kind regards, Scott
5/5
GoogleAnnette and Adele worked tirelessly to get a deal agreed. From our first contact, we had an immediate reaction and were viewing the property within an hour. Many thanks to you both.
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
1/5
TrustpilotDon’t trust them with money
I vacated my property 8 months ago and is still waiting for my deposit. After I vacated the property I kept calling and emailing them several times and they replied to me after 3 months. They have not even paid the refund of my rent which is around 150£. Horrible people
5/5
TrustpilotWithington Bridgfords
Withington Bridgfords were great with us.
1/5
TrustpilotWhat a disgusting company
What a disgusting company, I’ve rented for the last 13 years and not had a problem, until I picked up the phone and spoke to Bridgfords Preston. Between them the don’t have a clue what’s going on, they are rude and don’t know how to speak the truth, you get passed from one person to another. No not use this company they are a joke!!!!!
1/5
TrustpilotBridgfords Withington are awful! Avoid at all costs
I have had a terrible experience with bridgfords (Withington) over the entirety of my tenancy. Staff are always rude and flippant, never respond to any problems with the house (both bathrooms were not fit for use for 4 MONTHS) and become audibly angry when you decline viewings for good reasons. I wouldn't recommend that anybody uses them.
5/5
TrustpilotGetting my apartment was seamless with…
Getting my apartment was seamless with bridgfords. I appreciate and love the unwavering efforts of their staff DANIEL who attended to me and put me through everything from start to finishThank you
5/5
TrustpilotGreat service
Great service. Quick to respond and get completion over the line. Always contactable and eager to help.
5/5
GoogleVisited their in-house mortgage consultant Derek Davis today. He is very knowledgeable, professional and helpful. I would highly recommend this service and will not hesitate to use again in the future.
Hi James, thank you for your wonderful review of the 5* service you received from Derek and the dedicated Bridgfords team in Stafford. We look forward to helping you again in the future. Best wishes, Emma.
5/5
GoogleThanks, Alison, the property is now sold. Once we got you involved we had viewers over the doorstep. You lived up to your side of the agreement. Recommended.
Hi Ian, thanks for your great 5* review and recommendation. Best wishes, Tracey.
5/5
GoogleVery efficient team. Never missed a months rent in over 13 years!!PositiveProfessionalism
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotActively worsen the relationship…
Actively worsen the relationship between tenant and landlord with poor, slow, delayed or completely missed communication.
5/5
TrustpilotProfessional and Courteous
Professional, speedy and courteous service from start to finish.All three members of staff I had contact with were excellent.A smooth sale process. Thank you.
1/5
TrustpilotNon Responsive
We've been using their management services for 5 years but the last 2 years have been a disaster.Their forced Landlord regulations fees is just a farce to extract money from landlords and their inability to deal with matters is just laughable.
5/5
GoogleI was pleased with the service offered by Lauren Howell working at countrywide Stafford, ST16 2JB. Good communication and prompt response. Really pleased with the service.
Hi Praveen, thank you so much for taking the time to leave your kind words and 5* rating. I'll ensure Lauren is aware of your comments. Kind regards, Mark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Bridgfords Stafford Sales won Silver for Lettings (Landlords) in West Midlands (Shrops, Staffs) at the ESTAS 2022 awards, its most recent, and ESTAS awards in one earlier year.
Tell us what you need and we'll put you in touch. Bridgfords Stafford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
