Trusted Agent profile · Stafford
★★★★★
678 reviews across 2 platforms
Bank House, 40 Greengate Street, Stafford, ST16 2JB, ST16 2JB
Bridgfords's office in Stafford, at Bank House, is rated 2.9 out of 5 across 678 reviews on two platforms, including 206 Google reviews rated 4.6.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
GoogleMy parents need to move to a retirement flat. Mike and his colleagues did a really great job, both in selling the house as well as being very sensitive to my parents when showing people round their house of nearly 50 years. Really pleased with everything.
Thank you for the great 5 star review. I'm pleased to see that your parents benefited from the passionate and personal approach taken by the Bridgfords team in Stafford. Kind Regards, Sarah
5/5
Trustpilotbridgfords Washington
I am very Impressed the team especially Ann was fantastic dealing with my move in, nothing was too much trouble,would defiantly recommend this company thank you again.
1/5
TrustpilotJustice For Tenants
I'm writing on behalf of Justice For Tenants, a Not-For-Profit Tenant's Rights Organisation.We provide free help and advice for tenants who are having trouble recovering their deposit/bond. We have recently helped someone who used Bridgfords to find a place to live, and had issues getting their deposit back. Please do not hesitate to get in touch with us if you're having similar issues.Our website is: https://justicefortenants(dot)org/You can contact us on 020 3476 6648 or by email at advice@justicefortenants(dot)org
4/5
GoogleLauren at Bridgfords who manages our property is brilliant always gets things sorted quickly and is very friendly easy to talk to about any issues I have. Definitely helped us when we first moved out couldn't of done it without the help.
Thank you Lucy for your review and kind comments. All the best, Mike.
5/5
TrustpilotBridgfords, Sale
Katie Leslie from the Sale Branch, dealt with the letting of our property, she was very professional and helpful, answered all our queries and kept us up date all the way through.
1/5
TrustpilotTerrible agency
Terrible agency. Moved into the property in November and waited months for repairs to be done. Some repairs are still not done now. Everybody that works at Bridgfords takes ages to reply or just ignores your email. Spoke to a manager on the phone who was extremely rude and did not have the time of day to speak to me. Overall, the Hacienda branch have been very disappointing and have made my move not enjoyable.
1/5
TrustpilotPoor communication
Poor communication, all words no action.
1/5
TrustpilotA deplorable and unscrupulous business
A deplorable and unscrupulous business. Tenants have to chase and chase for their bond monies to be repaid and during the chase, Bridgfords lie,lie and lie.
5/5
GoogleLauren has always been extremely efficient dealing with maintenance issues, keeping us up to date with progress reports of when contractors will be attending and follow up calls to ensure the defects have been rectified. She's always been very accommadating
Thank you John for your 5* review and kind comments. All the best, Mike.
1/5
TrustpilotDon’t waste your time
Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.
1/5
TrustpilotStay Away !!
Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!
1/5
TrustpilotDealt with a guy called zahid should…
Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,
1/5
TrustpilotHorrendous end of tenancy experience
Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere
1/5
TrustpilotAccepted property and then they rang to say they’ve accepted someone else!!
I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.
5/5
TrustpilotGeorgia brilliant
I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean
4/5
GoogleFind both Steve Barber and Sheila very helpful, always come back to me with a response and advise without a hassle.
Thank you for taking the time to leave us this great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe local office has been amazing at assisting me with my quires and were friendly and trusting throughout; Would 100% recommend!
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotRude
Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow
1/5
TrustpilotNot the best experience over a two year…
Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.
3/5
TrustpilotBridgford Didsbury was ok
Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies
5/5
TrustpilotThe first letting agents that would not…
The first letting agents that would not stress me too much. Nice customer service.
1/5
TrustpilotI want to let you know that I am…
I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.
1/5
TrustpilotTerrible customer service, will happily take your deposit but never give it back
Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told it’s the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)
5/5
TrustpilotI have an amazing experience with…
I have an amazing experience with Bridgfords sale , in special with Caroline Edwards, wich was very receptive and help us to move in our property as soon is possible ! Thanks very much and i will recomend Bridgfords sale for rent or sale your house 😊
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords Stafford won ESTAS awards in two years, most recently 2022.
ESTAS winner in two years: 2022, 2020.
ESTAS awards by year, 2022 to 20202022 1 Silver ESTAS 2022 winners
2020 1 Best in County ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Bridgfords Stafford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
Yes. Bridgfords Stafford Sales won Silver for Lettings (Landlords) in West Midlands (Shrops, Staffs) at the ESTAS 2022 awards, and 1 other industry award since 2020.
