1/5
TrustpilotExtremely poor customer service
They hanged up on me and refused to pick up the phone. All because I had some specific questions about the property. The length of the call was 5min. Unbelievably rude customer service!
Trusted Agent profile · Stafford
Bridgfords Lettings Stafford reviews
★★★★★
621 reviews across 2 platforms
Bank House, 40 Greengate Street, Stafford, ST16 2JB
Bridgfords Lettings's office in Stafford, at Bank House, is rated 2.8 out of 5 across 621 reviews on two platforms, including 177 Google reviews rated 4.6.
Reviews
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotShoddy practices
Shoddy practices - gave my data to third parties without my authority. Switched utility companies on the property without asking me. And three months on they still have not returned my deposit.
5/5
TrustpilotStafford’s finest
Patient, honest and empathetic. The best!
1/5
TrustpilotThey haven’t returned our deposit yet
They haven’t returned our deposit yet, we left the property 3 months ago!! They ignored our calls. Avoid! ( Leeds)
1/5
TrustpilotPlease avoid
Please avoid. Had bad experience both buying and renting the property. The team lacks skills. Communication is very poor and this caused a lot of issues.
2/5
TrustpilotBridgefords Stafford work for their…
Bridgefords Stafford work for their landlords and do nothing for the tenants. Abysmal service throughout are 18 month tenancy and lengthy delay in receiving our deposit back.
5/5
TrustpilotFantastic Sales team
Fantastic Sales team, they provided a personal and professional service when selling our home. It was priced correctly and they supported us throughout a difficult process. Thank you!
5/5
TrustpilotHad a great experience with Bridgefords
Had a great experience with Bridgefords as our letting agent, made the process very simple and were really accommodating even during the current circumstances!
1/5
TrustpilotCommunication is absolutely horrendous
Communication is absolutely horrendous, emailed and contacted through right move and they never get in touch. Shocking company !
5/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
1/5
TrustpilotVery bad customer service,not…
Very bad customer service,not responding to emails or calls .Very bad communication.
1/5
TrustpilotCommunicating with Bridgfords is more…
Communicating with Bridgfords is more painful than testicular torsion and, I imagine, giving birth.
5/5
TrustpilotBridgefords in Stalybridge
Bridgefords in Stalybridge, excellent communication and photographs. Very impressed.
4/5
GoogleRating only, no written review.
Agent replied · 27 December 2025
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
1/5
TrustpilotIncompetent
Agree with all other reviews. This company failed in every possible way.
1/5
TrustpilotTerrible experience
Terrible experience, could not be bothered attitude, awful and unacceptable. Also very expensive commision charges.
1/5
TrustpilotAwful company
Awful company. Over priced, unhelpful staff and ridiculous fees and a lot hassle.
1/5
TrustpilotAwful company
Awful company, apathy seems to be their mantra
1/5
TrustpilotTerrible
Terrible.I would not trust these people with your property.
1/5
TrustpilotNegligent and lazy.
Negligent, unhelpful, lazy, lazy, lazy, profiteering, lazy and horrid.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you Charlie!
5/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Megan O'Hara thank you for your 5* review.
5/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thanks for your 5* review Rebecca!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
