3/5
TrustpilotBridgford Didsbury was ok
Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies
Trusted Agent profile · Stafford
Bridgfords Lettings Stafford reviews
★★★★★
650 reviews across 2 platforms
Bank House, 40 Greengate Street, Stafford, ST16 2JB
Bridgfords Lettings's office in Stafford, at Bank House, is rated 2.9 out of 5 across 650 reviews on two platforms, including 206 Google reviews rated 4.6.
Reviews
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI want to let you know that I am…
I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.
1/5
TrustpilotTerrible customer service, will happily take your deposit but never give it back
Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told it’s the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)
1/5
TrustpilotUnprofessional
I called Bridgfords this morning to book a viewing on a house added to rightmove today. I was passed to Steph who started the conversation with "whats happened now" ?????? She was reluctant to book a viewing so i didn't. Rude, abrupt & unprofessional. Id suggest not talking to people like you know them and do your job which is booking viewings.
1/5
TrustpilotWorst estate agents I've used
Bridgfords Newcastle are unorganised and only tend to communicate with you when it is in their interest. They can be very difficult to get hold of once you moved in.They charge a fortune to renew the tenancy and remain in the property then when you decide to move out of the property, they charge if you need a reference from them for your new property.Would definitely not recommend!
1/5
TrustpilotTerrible customer service
Terrible customer service - they do not get back to you. They also cannot market houses - we have had no viewings since being on the market with them for 4 months.
5/5
TrustpilotLandlord services
Bridgfords Manchester branch The Hacienda, good name, have let my property for about 8 years, they are always quick to sort out repairs remind me when EPC is due and electrical safety cert and to find good tenants and do all the hard work to vet tenants so I comply with all letting laws to make my life stress free. Really good letting agents.
5/5
TrustpilotBridgfords Hazel Grove
A professional, knowledgeable and proactive letting agents, have used Bridgfords for many years’ and will continue to do so. Louise and Sue deserve a special mention for their attention to detail and service beyond their job requirement.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars, I would. I had an absolutely horrible experience.... as a purchaser. I was made to feel like my requests were outrageous, despite following the recommendations of Bridgefords surveyor. I was told that I was disgusting and shouted at.. avoid Sale at all costs, it's just not worth the abuse. There are plenty of professional estate agents.
5/5
GoogleA top draw team, giving first class service, with our tenants in long term occupancies. Good professional trades personnel to conduct repairs where and when required. Happy tenants. Happy and Friendly Agency Staff and VERY HAPPY LANDLORDS
Agent replied · 16 June 2024
Thanks John. Mark
5/5
TrustpilotI had best service
I had best service , and kept up to date with the process. From Daniel Bright , and communication was seamless. Always informed me what was needed every step. Excellent work.
1/5
TrustpilotSuch a pain from start to end
Really unprofessional and sloppy! I've wasted part of my life in writing emails, repair reports, and complaints...all to little or no avail. At the end of my tenancy, as a goodbye present, I was denied my deposit without any valid reason. I only managed to get it back through adjudication. If I ever deal with this company again, it will be too soon.
1/5
TrustpilotWaste of time!! Don't use them
Poor customer service , waste of time don't book any valuation with them they don't send professional agents to view your property and you need to chase them several time to get the valuation report. Rude agents on the phone. I am glad i haven't used them for any buying/selling service.
4/5
GoogleFind both Steve Barber and Sheila very helpful, always come back to me with a response and advise without a hassle.
Agent replied · 16 June 2024
Thank you for taking the time to leave us this great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleA great service when selling our house from the outset by Bridgfords Stafford. All staff have been helpful and efficient and the mortgage advice was very thorough and clearly explained. Would definitely use again.
Agent replied · 16 June 2024
Thank you Mark for such a wonderful 5* review of our team at Bridgfords,Stafford. It is great to red that you would use our services again in the future. Kind regards, Scott
1/5
TrustpilotDon’t trust them with money
I vacated my property 8 months ago and is still waiting for my deposit. After I vacated the property I kept calling and emailing them several times and they replied to me after 3 months. They have not even paid the refund of my rent which is around 150£. Horrible people
5/5
GoogleAnnette and Adele worked tirelessly to get a deal agreed. From our first contact, we had an immediate reaction and were viewing the property within an hour. Many thanks to you both.
Agent replied · 16 June 2024
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
1/5
TrustpilotWhat a disgusting company
What a disgusting company, I’ve rented for the last 13 years and not had a problem, until I picked up the phone and spoke to Bridgfords Preston. Between them the don’t have a clue what’s going on, they are rude and don’t know how to speak the truth, you get passed from one person to another. No not use this company they are a joke!!!!!
5/5
GoogleVisited their in-house mortgage consultant Derek Davis today. He is very knowledgeable, professional and helpful. I would highly recommend this service and will not hesitate to use again in the future.
Agent replied · 16 June 2024
Hi James, thank you for your wonderful review of the 5* service you received from Derek and the dedicated Bridgfords team in Stafford. We look forward to helping you again in the future. Best wishes, Emma.
1/5
TrustpilotBridgfords Withington are awful! Avoid at all costs
I have had a terrible experience with bridgfords (Withington) over the entirety of my tenancy. Staff are always rude and flippant, never respond to any problems with the house (both bathrooms were not fit for use for 4 MONTHS) and become audibly angry when you decline viewings for good reasons. I wouldn't recommend that anybody uses them.
5/5
TrustpilotGetting my apartment was seamless with…
Getting my apartment was seamless with bridgfords. I appreciate and love the unwavering efforts of their staff DANIEL who attended to me and put me through everything from start to finishThank you
5/5
TrustpilotGreat service
Great service. Quick to respond and get completion over the line. Always contactable and eager to help.
5/5
GoogleAmazing helpful, made everything really easy.
Agent replied · 16 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotActively worsen the relationship…
Actively worsen the relationship between tenant and landlord with poor, slow, delayed or completely missed communication.
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