Trusted Agent profile · St Neots
★★★★★
186 reviews across 2 platforms
Yew Tree House, St Neots, PE19 2BU
Noonan Residential's office in St Neots, at Yew Tree House, is rated 4.7 out of 5 across 186 reviews on two platforms, including 163 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Noonan Residential St Neots hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Neots.
Every review we hold for the St Neots office, from every platform, shown as written. First names only.
5/5
FacebookJoanne and her team have been incredible from start to finish. They are all highly organised and efficient with excellent communication but what makes these women even more special is that they hold strong values and actually care about their clients. Transparent, hard working and honest professionals. Thank you Joanne for everything .
5/5
GoogleCaroline has been outstanding for us... experienced, professional and very helpful... she made our move so effortless. She goes the extra mile for you & kindly answers your questions... superb!!! Thank you Caroline. Thank you Noonan Giggs :)
Thanks so much for the lovely review. it's very much appreciated.
5/5
GoogleHad a great experience with the Noonan team to find a fantastic property in St Neots! They were all very helpful with our unique needs moving from outside of the country and making us feel welcome. Thank you Noonan!
Thank you so much for your lovely review. It is very much appreciated . Best wishes from The Noonan team
5/5
GoogleA well run, friendly, efficient & organised business...... I hate to say it, but I feel largely down to an all female team. Things get done with little faff or excuses, everyone is pleasant whoever you deal with, they’ll make time, including Joanne (the boss) Caroline, Natalie, Ellie. I deal mainly with Caroline McAlynn.... who sends me smiley faces, who is always pleasant & prepared. Thank you for improving my stay & bothering A+IPositiveResponsiveness, Quality, Professionalism, Value
Thank you Antony. A pleasure to deal with you.
5/5
GoogleI have used Noonan Crane for the past 7 years and have always been happy with their professional service and am 100% confident that my property is in safe hands. I would fully recommend Joanne and her team.
Thank you Belinda. Your comments are very much appreciated.
5/5
GoogleAs a landlord Noonan Crane were excellent, straight forward , reliable, responsive. Clear communication and provided us with a great tenant with all the relevant checks completed. No hesitation recommending their service if you are looking for property management.
Thank you Martin. Your comments are very much appreciated.
5/5
GoogleI had a wonderful experience! The real estate agency team impressed me with their professional approach and understanding service. I'm grateful to them for assisting me in my home search. I would definitely recommend them to everyone!
Thank you so much for your lovely review. It is very much appreciated . Best wishes from The Noonan team
4/5
GoogleRented a property from these recently for one year. I only signed a 6 month property contract and after this term was supposed to have a house inspection. Unfortunately this didn’t happen however, my contract went on to a rolling contract which I was happy with. Throughout, the staff were fantastic with helping me with paperwork, and continued communication as I had my partner moving in with me. Generally, the staff cannot do enough for you. What I was most displeased with, was the end of tenancy. I have since spoke with noonan and it was explained to me that a third party are in charge of the end of tenancy report. What I read absolutely shocked me. After using the recommended carpet cleaner, I was told on my check out report that the carpet needed cleaning, alongside the rest of the house. I was also told that kitchen worktops are excessively scratched. However, the effect of these worktops is a brushed and scratch effect. I could t believe what I was reading and had full proof that the entire house was cleaned. This really does seem as if the reports are written before even visiting the house and completely go against the tennant. I’ve looked after that house very well and this really put a sour note to my experience with noonan. I’ve changed my review sheerly after speaking with Natalie today who was able to explain this to me. I hope for others sake that this is looked into because it really did dent what was a very happy year renting from the company.
Thank you for this feedback, it's much appreciated & something we will look into further.
5/5
FacebookCaroline was amazing from the start to the end. The communication was excellent and the move was smooth! Thank you very much and we love our new home!
Thank you for sharing!!!
5/5
GoogleRenting a flat through Noonan and they made the process very straightforward and were responsive and helpful. So far they have been consistent and contactable. They arranged for the flat to be cleaned and painted before I moved in and were happy to do this even though this delayed my agreement date. Would recommend.
Thanks so much Anthony. Really appreciate your review. Best regards, Joanne & the team
5/5
GoogleCaroline is very professional and friendly! She made out transition to the new hose very smooth and easy! Excellent experience!
Thank you Artemis. Hope you are very happy in your new home.
5/5
GoogleNoonan property services are a new breed of agent. We have found them very professional in rental management and lately in selling property. We have found that when problems occur they will acknowledge the issues and fix them. This sets them apart from other agents we have used who deny any problems exist or don’t seem able to see how they can help. They are a great team.
Thanks Glenn, your words are very much appreciated. Warmest wishes, Joanne
5/5
GoogleThe process from moving from one rental to another was very straightforward, quick (even with the lockdown!) and effective. Staff was very helpful, and pleasant. Before moving in, Noonan Property Services created a very thorough Check in Report, with lots of details and photos, which I'm sure will be very useful upon check out. We were impressed. Honestly don't have anything negative to say for moving into a rental with Noonan property services. I would recommend.PositiveResponsiveness, Quality, Professionalism
Thanks so much for the lovely review. it's very much appreciated.
5/5
FacebookJust wanted to say a massive thanks to Caroline for getting me and my partner into our first home together! Super efficient and quick! Gemma and James!
Thank you so much and we wish you every happiness in your new home
5/5
GoogleNoonoan have let out my property for a few years now and they are very efficient. I mostly deal with Natalie who is excellent! I dont have to worry about a thing, they do everything for me and keep me informed it's so stress free and makes renting my property so easy
Thanks so much Carrie. Really appreciate you taking the time to do a reviews. Warmest regards, Joanne & the team
4/5
GoogleThe guys at Noonan Crane are professional. They're very organised. If you ask them a question they genuinely ask the landlord and most of the time they'll give you an answer right away (so you don't have to wait for days/weeks like with other agencies). I am giving 4 stars instead of 5 as the fees are higher than what we thought they'd be and there was a significant delay when we got to the property to get the keys. They're flexible too - they helped us sign the contract remotely / digitally (even before the actual move-in) so we can have a proof of address and sort out school for the little one. Overall, they're very good. Keep up the good work!
Thank you for your lovely review Hicham
5/5
GoogleWithout a doubt the best lettings manager I have ever dealt with in the 5 years I have been sourcing properties for Rent Connect. I have and currently work with many lettings agents from Southend to Northampton and I have never come across an agent like Caroline. In the short time I have known Caroline she has gone over and beyond her duties to make sure all transactions have gone through peacefully without any issues. Caroline understands my companies needs and is always on the end of the phone 24/7. Looking forward to working with Caroline on many more lets. Dan Rent Connect
Thank you
5/5
GoogleVery professional ! Especially Caroline, was very helpful and friendly, and made our transition to our new home very smooth.PositiveResponsiveness, Quality, Professionalism
Thanks so much for the lovely review. it's very much appreciated
1/5
GoogleIf you are a landlord and want to do a property management think twice before choosing this agency. They do not inspect property as often as they should. When tenants leave than you are on your own. Damages are not documented. They even let tenant to brink a cat without you having a say about that. You may get just a tiny bit of deposit after four months. They do not have a professional standing in this profession. Than you either take a hard hit or seek justice on court.
Thank you for taking the time to leave a review. We can confirm your property was inspected regularly throughout the tenancy and a report was sent to you on each occasion. Some damage caused by the tenant was, reported to you following an inspection before the tenant moved out. We use an independent inventory clerk and they do all our final check out reports. All our tenancy agreements have a No Pet clause and therefore an animal is only allowed if permission is sought from the landlord. As your tenants did not agree with the proposed deductions from their deposit, the process got dragged out and this, in turn, delayed the whole process. Due to the fact that all deposits are legally protected, there is little we can do in this instance as we cannot force the tenant to agree with the deductions you wanted. You received a substantial amount from the deposit and we are sorry if you feel this wasn't enough. Overall, we have very few complaints as an agency. We do strive to deliver an excellent service to both our landlords and tenants. Things can go wrong but sometimes it is out of our control. We hope this addresses your concerns and may we take this opportunity to wish you all the best.
5/5
GoogleDuring my time renting via Noonan, all my dealing with their team was brilliant. If I said something was broke they arranged to have it fixed or kept me in the look whilst it was being sorted. Nothing but good things to say about Joanne, Natalie and the whole team!
Thanks so much Karl. Your review is much appreciated. Thanks for being a great tenant. Wishing you health and happiness, Warmest regards, Joanne
1/5
GoogleIf you are a landlord and want to do a property management think twice before choosing this agency. They do not inspect property as often as they should. When tenants leave than you are on your own. Damages are not documented. They even let tenant to brink a cat without you having a say about that. You may get just a tiny bit of deposit after four months. They do not have a professional standing in this profession. Than you either take a hard hit or seek justice on court.
Thank you for taking the time to leave a review. We can confirm your property was inspected regularly throughout the tenancy and a report was sent to you on each occasion. Some damage caused by the tenant was, reported to you following an inspection before the tenant moved out. We use an independent inventory clerk and they do all our final check out reports. All our tenancy agreements have a No Pet clause and therefore an animal is only allowed if permission is sought from the landlord. As your tenants did not agree with the proposed deductions from their deposit, the process got dragged out and this, in turn, delayed the whole process. Due to the fact that all deposits are legally protected, there is little we can do in this instance as we cannot force the tenant to agree with the deductions you wanted. You received a substantial amount from the deposit and we are sorry if you feel this wasn't enough. Overall, we have very few complaints as an agency. We do strive to deliver an excellent service to both our landlords and tenants. Things can go wrong but sometimes it is out of our control. We hope this addresses your concerns and may we take this opportunity to wish you all the best.
5/5
GoogleI have rented properties through Noonan Crane for 3 years now and I cannot fault Joanne & the team. They have an outstanding level of service, from start to finish they are with you every step of the way. If you have any problems they are quick to fix them and if you need any help they are always there to answer your questions. They make you feel at ease and you always know you are going to be looked after. I really cannot recommend them enough, they are THE very best of St Neots!!
Thank you Sarah. Your comments are very much appreciated. You really were a great tenant and you are welcome back anytime!
5/5
FacebookReally great service, Caroline has been amazing, so efficient and nothing is too much! Thank you for all your help
Thank you so much
5/5
GoogleI used Noonan Crane for over three years. I wouldn't hesitate in the slightest to recommend Joanne and staff, great customer service and always willing to help and offer good advice.
Thank you Richard. Your comments are very much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Noonan Residential St Neots hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Neots.
