Trusted Agent profile · St Neots
★★★★★
835 reviews across 2 platforms
Cambridge Road, St Neots, PE19 6AJ
Morris Homes Eastern Ltd's office in St Neots, at Cambridge Road, is rated 4.2 out of 5 across 835 reviews on two platforms, including 31 Google reviews rated 3.5.
Every review we hold for the St Neots office, from every platform, shown as written. First names only.
5/5
TrustpilotImpressed from start to finish
Easy, user friendly experience from start to finish. A couple of small snags after completion but they were sorted really quickly. Very pleased.Special mention to Tony (Site Manager) and Lisa (Sales) who have both been brilliant at all times.Highly recommended.
5/5
TrustpilotUpholland Gardens
Upholland Gardens Buying my house from plot and wanted to say thank you to Pam in the office who has been so helpful and patient, coping with tears and indecision when I was choosing my tiles etc. looking forward to moving in today and seeing my new home
5/5
TrustpilotExcellent service
We called by Prince's Meadows Kirkham without an appointment. We were made to feel very welcome by Hannah. She could not have been any more welcoming, knowledgeable and enthusiastic. We were able to view a number of properties with Hannah fully explaining all of the features and options, she also gave a full insight into the phased stages. She also shared her knowledge of the local area and amenities which we really appreciated.
5/5
TrustpilotBrilliant sales rep.
We did two visits to the new homes in Kineton, Warwickshire. On both occasions the sales reps were helpful, but on the second visit we met Geeta who was really helpful and very professional. She explained everything we needed to know and answered our questions honestly and fully. We decided not to buy in the end, but that was not to do with either sales rep or the house, rather our personal circumstances. A very positive experience, thank you.
5/5
TrustpilotGreat Host; Geeta
Geeta was an excellent host with Morris Homes taking the time to answer all my questions and involving the site manager to answer the ones she couldn’t. Thank you.
5/5
TrustpilotWvisit to princess meadows visited Morris homes yesterday and…
We visited Morris homes yesterday and received a warm welcome. Princess Meadows is a lovely development with beautiful homes.We both found Hannah to be knowledgeable, informative and most of all friendly and helpful.Hopefully we will buy one of these homes.
4/5
TrustpilotUpholland Gardens - Didsbury
Pam has been very friendly, helpful throughout the purchasing process so far. From helping me and my partner understand our next steps and what is required to do, recommendations and so on. Hoping our home is built to the same standard as the customer service provided so far.
5/5
TrustpilotLisa’s excellent customer service skills
Lisa is a professional sales person. The sales process is smooth and the experience is great
5/5
TrustpilotWe had excellent experience with Morris…
We had excellent experience with Morris Homes at Broadacre. Thank you Lizette for your kindness, great help, highly professional advices and pleasent experience every time we spoke or met. Also, Rob the site manager and Jevon his deputy are brilliant, very helpful and taking excellent care about customers.
5/5
TrustpilotLovely homes at The Willows in Kineton
Stopped in to look at a few houses at The Willows in Kineton. The build quality seemed really good and the small estate is lovely surrounded by nature and great views on the edge of a nice village. We met with Geeta who was super helpful. She took the time to understand what we were after to provide us with options without trying to influence us - really upfront and informative but never pushy! Though none of the remaining properties fit our requirements we left with a very positive impression of Morris homes and of Geeta and would definitely work with either in the future if the opportunity came up.
1/5
TrustpilotWhen is the road going to be completed?
Having bought a property on the Oakwood View Middlewich site, after nearly a decade we still await the top road surface to be applied. Reading on here this looks to be a general problem with Morris Homes finishing estates. They just move on to build a new estate and leave the old ones unfinished.There does not seem to be a process to hold them accountable to finish estates. If they tell you there is a service charge applicable for comunal green areas just cut and run. Nightmare company. Buyers beware.
1/5
TrustpilotAppalling after sales customer service
The sales staff and site manager were all absolutely exceptional. The problem started with all the rain there has been since we moved in. Our garden and driveway get waterlogged and the garden is a quagmire! After a wait of more than five weeks I finally had this response from their customer care team - “Whilst I appreciate towards the patio the turf has areas of mud patches, however I must note with all newly laid turfs require a period of limited foot traffic whilst turf is established.” So, they will say anything to justify avoiding any expenditure to resolve issues. If we had suspected there could be this issue, along with the failure to address them then I can honestly say that we would never have bought the house and bitterly regret having done so
4/5
TrustpilotJust visited your site at Houghton…
Just visited your site at Houghton grange and found Ruth & Juliet very welcoming and helpful with our enquiries
5/5
TrustpilotArkall Farm Highly recommend Tracey Sales…
Highly recommend Tracey Sales negotiator who was extremely professional helpful and knowledgeable during the process of purchasing home. Smooth process from start to completion
5/5
TrustpilotThe best help and assistance always buying our house
We are going through the purchase of a Morris home in Kineton Warwickshire, The process has been smooth and everything has been made very clear by the amazing Geeta who has helped us every step of the way, she has been so lovely to deal with and nothing has been any trouble at all and she always comes back with any answers straight away, so efficient and always a lovely welcoming smile.Thankyou so muchSue &Tony
1/5
TrustpilotHorrendous company
Horrendous company. We have full NHBC report stating that house ( specifically the bathroom walls) are not built to standard and Morris homes don’t even acknowledge my emails. Not even a polite reply . Nothing. They really are awful. We have discovered multiple issues, we are now past the 2 years and it’s like we don’t exist. So be very very careful with your money. The sales people and site staff are lovely but can’t actually help as head office really don’t care. The amount of staff turnover is also shocking and indicative of how they treat their customers. We are now stuck with a huge hole in our wall that we can’t fix because it would cost too much to undo all the shoddy construction.
1/5
TrustpilotMorris Homes Downing Gardens Gamlingay…
Morris Homes Downing Gardens Gamlingay is very unprofessional company who provides customers with false and unverified information’s . they sold us a house that is suitable for living. I do not recommend!!! disgusting liars!!!
5/5
TrustpilotVery helpful and kind
Very helpful and kind! Thank you✨
5/5
TrustpilotLynne and Jess are seasoned sales professionals
Lynne and Jess have been absolutely fantastic in guiding us through the process of buying our first home. The communication between them and us has been seamless, and we got a wonderful house that suits our every requirement. Both took the time to understand our expectations and were extremely supportive when we faced challenges with our mortgage. They tried their best to help in many ways. In the end it all worked out and we’re glad that we bought our home with Shelbourne Estates / Morris Homes.
5/5
TrustpilotPurchase of New Property
We recently just completed on a property purchase with Morris Homes and I have to say, that my Mother who I purchased the home for was absolutely elated. Service was excellent. The journey has been great, respectful and more importantly stress-free which was great! Kudos to Megan initially, Site Managers & more recently Aimee Hill, absolutely fantastic service!! We are so happy!!
1/5
TrustpilotHugglescote Grange Disappointing Quality
My overall experience has been extremely disappointing.
5/5
TrustpilotWe want to say a very excellent thank…
We want to say a very excellent thank you to Aimee and how she guide us through everything we needed to know about buying a house . She explained all the details very clearly to the point . All sales office should have staff like Aimee.
5/5
TrustpilotHannah was extremely helpful when…
Hannah was extremely helpful when looking at buying our first home. She was continually going above and beyond to ensure we knew everything we needed.
1/5
TrustpilotAfter waiting since first of August to…
After waiting since first of August to buy new home on apart exchange basis radio silence ensued until mid October finally contacted to say plot now available on Friday and it was on first refusal had a call Monday to say it had been sold to some one else.This is a company that does not understand customer communication and ethical dealings with people.I would advise any one doing business to be wary as they may be disappointed with the dealings of this organisation and glad that we had a lucky escape
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