Every review we hold for the St. Leonards-On-Sea office, from every platform, shown as written. First names only.
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5/5
GoogleRachel has been absolutely brilliant in helping me and my partner get our first flat together, she was very helpful and got things sorted quickly. I felt very well looked after and she was always just at the end of the phone whenever I had any queries, Thankyou so much!PositiveProfessionalism
Amber Β· 27 August 2022
Agent replied Β· 26 August 2024
Thank you Amber, really happy we found you your first property. Best wishes for the future
Jon, luke, Rachel and Jasmine.
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5/5
GoogleM&W has a team of superb agents that are always helpful and knowledgeable. With especial mention is Rachael. She helped us let out our newly renovated flat, going to great lengths to find us our ideal tenant and going the extra mile when helping us prepare the flat for the tenant move in. She is friendly and very knowledgeable, and always kept us informed of what was happening. I 100% recommend her and M&W to everyone!
Jeremy Β· 14 April 2024
Agent replied Β· 26 August 2024
Thank you Jeremy Were happy we found you a great tenant and appreciate your feedback. Best wishes Jon, Rachael, Luke and Jasmine
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5/5
GoogleM&W are the best!!
We found the perfect flat for us through M&W, well Luke actually found it for us and Jasmine was assigned to us. She has been amazing. So has Luke. We had a very 'turbulent' time trying to buy this place which we collected the keys for today.
I have to say they really did take the stress and worry out of the whole buying experience.
Never met estate agents like the four people who work at M&W. So utterly professional.
Jasmine, Rachel, Luke and John.
Excellent service, great people.
10/10
Well done team πππ
Heather Β· 27 August 2022
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5/5
GoogleCould not recommend this estate agents any higher. Rachael has now worked her magic for a second time and found me another home and within very short notice each time! She has made the normally horrendous process of moving so much more bearable and I wouldnβt rent with anyone else now.
Thank you so much to all of the very friendly and professional staff at M&W, you are the best of the best!
Alison Β· 14 April 2024
Agent replied Β· 26 August 2024
Hi Alison, Really apreciate you leaving a review and it's been great working with you and welcome to St Leonards. Ive pasted you comments on to Rachael. Thanks again. Jon
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1/5
GoogleDidn't bother to show up at a viewing and never even replied afterwards.
Benjamin Β· 24 March 2026
Agent replied Β· 15 April 2026
Dear Mr Fortescue, I have looked through our appointments diary/emails and list of registered clients. I cannot see you to be registered with us. Thank you for showing interest in M&W and we hope you have found a property now.
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5/5
GoogleJasmine was very friendly, helpful and efficient. She made the process smooth fast and stress free. I highly recommend M&W sales and lettings
Tiphaine Β· 14 April 2024
Agent replied Β· 26 August 2024
Thank you Tiphaine, I have passed your sentiments onto Jasmine, she is very happy you are happy. best wishes Jon
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5/5
GoogleRachael was really lovely to work with, very supportive through the entire process and helped me to find a flat I truly love.
Kaye Β· 14 April 2024
Agent replied Β· 26 August 2024
Thank you Kaye Appreciate your time and review. Really happy you are happy. best wishes. Jon
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5/5
GoogleI have have been having dealings with Jeremy and John not your usual Estate agents, they are extremely helpful and so pleasant to deal with nothing is too much trouble, would recommend highly.
Jane Β· 13 June 2026
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5/5
GoogleWe had Rachael assist with us looking for our first joint home and what a pleasant experience it was. From start through to finish, Rachael has been very helpful, answering any questions we had and being very efficient with what little time she had. I couldn't recommend them anymore! Thanks!
Melissa Β· 14 April 2024
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5/5
FacebookThe M&W team and in particular Edward supported me throughout the particularly tricky buying process during the second lockdown. Owner John and his whole team were professional, friendly and always helpful. My agent Edward was a star, regularly going above and beyond to help smooth and speed the process along. Right at the 11th hour when my printer died lovely Jasmine was there for the rescue. I really couldn't have done it without their support. 5* rating guys and many thanks for everything. πππ½ πΊ
Theresa Β· 30 April 2021
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5/5
GoogleRachael has been an absolute gem everytime I've dealt with her - fantastic agent! Completely thorough, got back tom e exactly when she said she would and made sure everything was as it should be. Thank you so much!
Leigh Β· 27 August 2022
Agent replied Β· 26 August 2024
Thank you Leigh, Rachael has been a great addition to the team. Now she wants a pay rise... thanks for the review means alot. Jon
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5/5
GoogleRachael has been a pleasure to deal with. Rachael has been friendly and professional and has kept me informed on progress with my application throughout. I look forward to moving into my new rental property next week.PositiveResponsiveness, Professionalism
Holly Β· 27 August 2022
Agent replied Β· 26 August 2024
Hi Holly, as Rachaels first review she's very happy. Rachael has only been here a few weeks and made a big impact. Really appreciate you taking time to review. Best Wishes Jon
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5/5
GoogleGreat staff, great service always kept me informed on what was going on and my property got let out with in a week.
Thank you Kay
Quentin Β· 26 March 2025
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5/5
GoogleLuke and the team at M&W have been fantastic throughout the letting process- we're really happy in our new home and are thankful they made it so easy for us.
Lexie Β· 14 April 2023
Agent replied Β· 26 August 2024
Hi Lexie, thank you for taking the time to write a review I really appreciate it. We're all really happy like your new house. thanks again Jon, Luke, Rachael and Jasmine.
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5/5
GoogleRachael Burrows was so helpful, and efficient made everything run smoothly... would highly recommend the whole team at M &W.
Kerry Β· 14 April 2025
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5/5
GoogleRachael has been amazing to work with.
Her friendly personality, knowledge & professionalism really made the process finding the right tenant for our property a breeze.
Thankyou Rachael π β¦
Jules Β· 27 August 2022
Agent replied Β· 26 August 2024
Dear Jules thank you so much and taking the time to leave a review. Im glad Rachael has managed to find you a great Tenant. Best wishes
Jon
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5/5
GoogleJon and Jasmine were excellent and went the extra mile to make sure we got our dream home for an affordable price.
Holly Β· 14 April 2023
Agent replied Β· 26 August 2024
Thank you so much for taking the time for a review when you have only just moved in. Best wishes to you both, you've been an inspiration, Jon
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5/5
GoogleThere are a lot of estate agents most estate agents just want your money, after getting to know Jon Luke and Rachael its not just about taking commission of us landlords. Very friendly bunch willing to help and willing to go that little bit extra. Big massive thank you to M&W .
Jon Β· 14 April 2024
Agent replied Β· 26 August 2024
Hi Jon, taking time for such a review means such a lot to us. As you know it's not always about the money but building relationships. best wishes and thank you Jon
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5/5
GoogleWe had a very positive experience with M&W especially Rachael. Very helpful and enthusiastic about her job whilst still being very professional and got us into a lovely flat with a lovely landlord. Very smooth process!
Katty Β· 14 April 2024
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5/5
GoogleI'm resoundingly impressed by how dynamic, proactive and energised M&W's sales approach is. They achieved a record price offer for my street (by a seismic country mile) within 48 hours. Every single member of the team poured their energy into marketing, showings and progression. They are efficient, professional and a good fun crew to work with. I emphatically recommend and endorse them Luke you are number one - best sales agent I've ever worked with - unequivocally! Jas - you season every encounter and task with some kind of joyful magic - vital part of the team! Thank you guys! :)PositiveProfessionalism
Sian Β· 27 August 2021
Agent replied Β· 26 August 2024
Thank you Sian for the kind words. Pleased we got your property sold! All the best, Jon, Luke, Jasmine and Rachael.
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4/5
GoogleBuying your first property in the midst of a pandemic is never going to be particularly smooth sailing, but we are extremely grateful that we had M&W, and particularly our specific agent, Ed Montague, supporting us through the process. We encountered the inevitable delays and mishaps that take place when you are in a chain, and amongst the myriad issues with sensitive lenders and unresponsive and wayward solicitors, Ed was for the most part, our only guiding light, always at the end of the phone and always with a can - do attitude. He went above and beyond the call of duty as an Estate Agent to the onward purchaser, and was often our only source of information or console in the stessful times,- always helpful, friendly and unflappable, even when we were becoming understandably stressed and needy! The rest of the team were also always on hand to offer what advice they could , and help to steer us towards what was, in the end, a successful completion! I am so happy in my new home and eternally grateful to M&W for assisting us on the journey. Would recommend. :)PositiveResponsiveness, Quality, Professionalism
ZoΓ« Β· 27 August 2021
Agent replied Β· 26 August 2024
So pleased we got there in the end. Wishing you much happiness in your new home! Jon, Luke, Edward, Jasmine and Rachael.
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5/5
GoogleAfter waiting 23 years to move home M&W certainly eased the way for our move. A special mention for Edward who I feel sold the house as if it were his own. He did all the viewings as I didnβt wish to. The last viewing that was booked he asked to change the time so that it was he who could do the showing. As it happened it wasnβt needed because we had an offer the day before! Luke helped us to find another property from some pretty slim pickings and used his area knowledge to help us.
The last few weeks of the sale became very fraught with the onward move. Ed was in contact daily and keeping everyone informed of any potential news.
I would definitely use M&W again. We had some sort of contact with all the team and they were great. Thanks guys for making what became a stressful situation much less so.PositiveResponsiveness, Quality, Professionalism, Value
Sally Β· 27 August 2021
Agent replied Β· 26 August 2024
Thanks Sally I'm really glad that we got there in the end. Wishing you all the very best wishes in your new house. Jon, luke, Edward, Jasmine and Rachel.
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4/5
GoogleI found Edward the real estate agent I dealt with to be personable; knowledgeable and very responsive to the queries I had. Far more approachable and helpful than other real estate agents I had dealt with in Hastings. He is an asset to M&W and has a a great career ahead of him.
Jasmine represented M&W extremely well in the back office and my solicitor found her efficient and timely with all his requests for information. He was impressed.
Overall the M&W service was outstanding and helped smooth the path to my property purchase.
I would recommend them and would def use them againPositiveResponsiveness
Vicki Β· 27 August 2021
Agent replied Β· 26 August 2024
Thank you for great feedback its really appreciated. I'm glad you had a great experience and welcome to the town. Best wishes Jon
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5/5
GoogleRachael was very helpful with helping us to find a flat to rent, everything was handled very quickly without any hiccups on their behalf. Would highly recommend to anyone looking for a reliable estate agent.
Jacob Β· 14 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.