Every review we hold for the St Leonards On Sea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a really positive experience with the team throughout the whole process. A special thank you to Sophie, who I dealt with for the majority of my purchase. She was absolutely excellent from start to finish, always proactive in chasing updates, getting answers to any questions I had, and keeping me informed every step of the way. Her communication was fantastic, and she was always so lovely, professional, and polite to deal with, which made what can be a stressful process much easier.
I’d also like to give a shout-out to Andreia, who was always helpful whenever I spoke with her and provided great support along the way.
Thank you both for all your hard work. I wouldn’t hesitate to recommend this estate agent to anyone looking for a responsive, friendly, and professional service.
Nicole · 22 July 2026
★★★★★ 5/5
GoogleBennett homes led by Jason are highly experienced team. They have managed our rental properties for a few years now and have proven themselves beyond reasonable doubt. Their performances have been impressive from looking for tenants and managing the tenant. Rents are remiited to us on time so we have no reason to complain at all. They will only keep improving and be the best in the trade. Thanks to Bennett homes team.
Kehinde · 21 August 2026
★★★★★ 5/5
GoogleJason and Andrea were incredibly helpful from start to finish throughout our entire moving process. From the very first conversation, they were professional, responsive, and genuinely supportive, making what can often be a stressful experience feel smooth and well-managed. They kept us informed at every stage, answered all our questions patiently, and ensured everything was handled efficiently and on time. Me and my partner truly appreciated their guidance and dedication, as it made settling into our new home so much easier and stress-free. We’re really grateful for their outstanding service and would highly recommend them to anyone planning their next move, a solid 10/10 experience!
Mansi · 13 March 2026
★★★★★ 5/5
GoogleThank you so much to Sophie / Andreia and the rest of your team! You have been really helpful throughout the process. I really appreciate all your support especially it’s all new to me:) also it’s a lengthy process but you guys always made me welcome and answered all my questions! Take care - Anna D.
Anna · 22 April 2026
★★★★★ 5/5
GoogleA huge thank you to Sophie and Andreia for all their hard work for my house. They were professional, friendly, and supportive throughout the entire process. Their communication was excellent, keeping me updated every step of the way, and …
Akshata · 22 July 2026
★★★★★ 4/5
GoogleI would like to thank Sophie Rose Walker for her professionalism and proactive efforts to initiate and keeping all the parties in loop to complete the very long and complicated process of chained house journey. Thank you once again.
Daribaje · 22 July 2026
★★★★★ 5/5
GoogleI cannot thank Jason and the team at Bennette Holmes enough for the outstanding service they have provided over the years. From the very beginning, Jason has always been incredibly professional, knowledgeable, compliant, and consistently on …
Connie · 22 May 2026
★★★★★ 5/5
Googledear Sophie
Thank you so much for all the hard work you've put in throughout this process. I really appreciate your support and professionalism from start to finish.
Yes, I'm absolutely delighted with the outcome and I'm really enjoying my new home.
I'll definitely be leaving you a great review. It's the least I can do to thank you for everything you've done.
Thanks again, and all the best
Vahid · 22 July 2026
★★★★★ 4/5
GoogleI've been working with Bennett's for about 4 years now as a landlord and always found them professional, responsive and helpful. The information they provide is relevant and Jason and the team in the office are always available. Importantly, when there are issues with the rental I have always found that they are quick and helpful in outlining the issue and their contractors are also reliable and transparent. Often a quick email exchange or phone call is all that is needed. They seem to be a local, flexible company who are time efficient and have a real human interest in what they do.
Simon · 22 December 2024
★★★★★ 5/5
GoogleMy Partner and Myself embarked on the process of Letting a Residential Property.
Jason was recommended to us....And we have been very satisfied with the kind and professionally manner in which he patiently explained all of the necessary requirements and procedures that need to be followed...!!!.
Advertisements and Viewings quickly took place, together with the necessary validation of the prospective Tenant's.
We were delighted that the whole procedure went smoothly, and, with regular communication received from Jason and his Office to keep us abreast of developments. Within a week of going online Tenant's deemed to be suitable were found...and were able to quickly move into the property.
Thank you Jason and Colleague's for ensuring that we had a Professional and Smooth experience with yourselves in securing Tenant's for our property.
We would highly recommend yourselves.
Merry Christmas to You All...
Dennis · 5 December 2024
★★★★★ 1/5
GoogleAvoid renting through these people, they have made my renting journey from start to finish a nightmare. It has been almost 4 months and am yet to recieve my deposit, they are definitely working with landlords to extort renters. They make you wait ages for responses and you constantly have to chase them up. The property which was in the rayners lane area was so filthy and mouldy, in no condition to be given to tenants yet they did!
Aisha · 10 April 2026
★★★★★ 5/5
Google5 star ⭐ for them . They really helped us to purchase our property in Northolt super quick.
We love their service and we will definitely recommend this estate agent to our friends family in the future. Sophie was really helpful to us .
Nirmala · 13 December 2025
★★★★★ 5/5
GoogleThe team were fantastic in helping us through the process of purchasing our property. They were always very responsive and quick to arrange follow up viewings. Whenever I had questions for the seller, they were thorough and ensured everything was handled smoothly.
The staff were also very friendly, which made the whole experience more seamless. I particularly appreciated the balance they struck between being proactive without being pushy, especially during the longer stages involving the solicitor and mortgage approval.
Sajehar · 30 March 2026
★★★★★ 5/5
GoogleThe team at Bennett Homes have been fantastic and very professional.
Sophie Rose Walker was amazing and patient from the onset of trying to sell my Aunts house in Northolt - no will and lots of headache waiting for probate!!! But thank you Sophie so much. Especially since we live in Australia - time differences and the long wait and several potential buyers. And a big thanks to Andreia Achiricesei who took over. Andrea was fabulous and helpful and kept us up to date at all times. I truly thank you guys for mammoth effort, patience and just being brilliant. Much kudos 🙏🏼
Sandy Bradley
Sandy · 29 May 2024
★★★★★ 5/5
GoogleJason and his team and very professional and thorough. They make time for you, they’re approachable and helpful. I would highly recommend them.
Laura · 13 March 2026
★★★★★ 1/5
GoogleAVOID AT ALL COSTS!!
All nice and well when your in one of the properties that they get you in and your paying your bills on time and keeping it all nice and clean...however, woe is the day you move out! They will make up all lies to keep ALL of your deposit. They worked closely together with the landlord to work this shambles together.
They didn't turn up for check out on the day. Also, they didn't inform me of any issues (but evidently quickly spoke to the landlord to concoct a scam). Only found out of an alleged issue with returning the deposit 5 days after checkout when I chased them up. Apparently the property was not 'clean.' Which is totally false. We even left a good flat screen TV and new microwave for the new tenants out the goodness of our heart and we are now being charge for that! Also, for items that was already in the property when we ourselves moved in.
Apparently it costs £1800 to clean a property which is left undeniably SPOTLESS!
Do you and your family a favor and avoid these rouge traders!
*UPDATE*
By your response you are further proving that you are not only complicit in the landlords scam to draw not £1800, but now £3800 based off the micky mouse inventory you all have invented but you are TOTALLY UNPROFESSIONAL and unskilled in handing complaints...
I have not given you permission to copy and paste a report that is addressed to the tenant and landlord on a public platform. I'm not sure if your GDPR officer will approve of this breach...However, you have just shown your professionalism to the public.
Lastly, if you know as you have privately confessed to myself, the landlord is totally acting immoral and greedy. You have also stated the home just needs a professional clean costing around £300, why will Bennett Homes happily represent the landlord again, who is going to inevitably going to do the same unlawful rent increases, charging for issues that was there from the beginning (which you said you agree with me on) and have tied to tell him not to do so, why are you happily representing him to get new tenants in, 5 days after we move out?...One answer, money.
You are complicit and willing accomplices of dodgy landlords at the very least and have offered no solution to this issue but have made every attempt to wash your hands of it.
Anthony · 31 July 2019
Agent replied
Thank you your post, as you know all of our properties have a independent inventory check-in and checkout. I have copied the dilapidation's list below (well part of the list as it's so long) as out lined by the inventory company as to a reminder how you left the house. The house was newly refurbished when you moved in January 2017 and this is how you have left it. As you know you paid the rent directly to the landlord as we did not manage the property, thus we have not charged you for damages, this is a cost the landlord has estimated from the checkout, you can of course use the DPS dispute service if you disagree with the checkout as is your right if you think you left the house all 'nice and clean'. How doing our job makes us a rogue agent? Landlord's be aware...
Check Out Summary of Dilapidations at Tenant Cost
List of dilapidations at Tenant Cost as detailed in the body of the report:
Cost
(if costs have been included they have been done so by the managing agent, contact them directly to discuss)
Outside Front & Porch -
Door, dirty, not clean
Floor, scraped left side
Light fitting, base loose to ceiling
Odd items left behind in the porch cupboard
Lounge -
Door, dirty marks throughout, not clean
Floor, dirty throughout, chipped, scratched and stained
Skirting, scuffed in places
Walls, all marked and grubby
Walls, filler marks throughout and patchy
Walls, cobwebbed
Ceiling, cobwebbed
All sockets and switches, dusty
Original light, replaced with 2 arm gold effect light fitting
Mains fire control unit under stairs, not seen
2x sofas, heavily worn in and marked, paint marked
Black TV left behind
Windows, smeared and dusty
Window sill, paint marked and chipped
Kitchen -
Door and frame, chipped and grubby throughout
Floor, stained throughout, paint marked, chipped by patio door
Skirting, dusty and stained
Walls, all stained and marked throughout, drip stained, paint chipped
Ceiling, cobwebbed and grease marked
All sockets and switches, dusty and grubby
Radiator, scuffed and marked
All appliances are soiled and dirty throughout, not clean
Toaster left behind
Microwave left behind
All units are greasy and stained throughout, not clean
Base level unit doors are loose on the hinges
Unit door opposite sink knocks against the worktop in use
Worktop, stained and marked throughout, chipped on edges
Sink, scaled throughout
Tap, scaled throughout
Window, dirty and discoloured, grubby marks
Window sill, stained and dusty
Rear door, black dirty marks throughout and drip stained
Rear door handle, grubby
Hinch Property Management Services Ltd
Stairs & Landing -
Floor, heavily worn in to the stairs, grey faded patches
Walls, grubby and rub marked throughout, paint chipped to angles, irregular paint finish
Ceiling, cobwebbed
All sockets and switches, dusty and grubby
Bathroom -
Door and frame, grubby and dusty throughout
Threshold, paint marked
Flooring, lino torn and soiled in places, stained and not clean
Walls, tiles all discoloured in places and mildew marked
Light fitting, debris to inside
Medicine cabinet, heavily worn and marked to the insides
WC, stained to water level
WC seat, loose on hinge right side
Sink, scaled
Bath panel, filler type marks on the top edges and joins
Bathtub, mildew marked to sealant
Bath taps and fittings, all scaled
Window, discoloured and marked around frame
Bedroom 1 -
Door and frame, all grubby and marked throughout, door chipped to reverse
Floor, dirty, scratched to centre, paint marked
Beading, cracked by radiator
Walls, patchy and marked throughout, drip stained, filler marks
Ceiling, cobwebbed
All sockets and switches, dusty
Light fitting, base loose to ceiling
Radiator, rub marked
Fitted units, all grubby and dusty throughout
Fitted unit doors, chipped
Drawer units, all broken and hanging off
Window, mildew marked and stained throughout
Window sill, filled in areas, mildew to corners
★★★★★ 5/5
GoogleAmazing estate agents. Jason is a very helpful, real professional person when it comes to property management. Highly recommended. Five stars 🌟 given with no hesitation. …
Bidur · 13 October 2025
★★★★★ 5/5
GoogleThe best Estate Agent in the area. We bought the house through Bennetts Holmes 12 years ago and sold it through them again with the same consistent high standards, easy, good value and excellent costumer service provided throughout the process, achieved full asking within a week on the market, so pleased we made the right decision choosing Bennetts Holmes. HIGHLY RECOMMENDED.
Sophie was fantastic from the beginning, she made our choice so easy and the whole process was handled perfect throughout, also we were recommended a choice of local solicitors which we are glad to did go with the recommended one.
Big thank you to Sophie & the Team. Best Wishes
Maringlen · 31 May 2023
★★★★★ 5/5
GoogleAfter having visited several estate agencies to rent out my flat on a fully managed basis (for peace of mind), I decided to go with Bennet&Holmes. Jason Bennett, the owner sounded very knowledgeable and I liked his no nonsense approach during our first conversation. 8 years later and not at any moment have I regretted my decision, they are highly efficient and professional and go beyond the service they advertised. Delighted with the letting side of the agency, I decided to sell my flat through them too, their dedication and service was on a par with their letting services and I cannot recommend Bennett&Holmes highly enough !
Christophe · 31 January 2023
★★★★★ 5/5
GoogleI am a portfolio landlord. Jason has provided an excellent lettings service for all my lettings for the last 12 years. Due to this I no longer use multiple agents and/or other agents. The level of service has remained the same through out …
Pradeep · 22 April 2026
★★★★★ 5/5
GoogleOur first meeting with Sophie from Bennet Holmes was enough to convince us not to look elsewhere for agents to handle the sale of our much loved family home. Sophie was extremely well informed, arriving with detailed market comparisons as well as being very professional, warm and friendly, Sophie's positive manner carried on throughout the whole process, which went extremely smoothly, as she found us a buyer almost immediately. We are extremely grateful to Sophie for her hard work to make the sale go as well as it did.
Paul · 18 June 2022
★★★★★ 1/5
GoogleThis People are Scammers Do not BUY or let house from them. They will take your deposit and never give it back. Stay Away from SCAMMERS JASON, STACEY all are scammer
Update: I have submitted the report for your false claims to the Deposit Scheme. These people planned it with the inventory checker that the checkout report should show the damages so I can not get the money back they tried it very well but I had the proofs that had been submitted to the Deposit Scheme. They are the Scammers they and the landlord both try their best not to give the deposit back. People should be aware of your scams. Let me talk about your character when you guys need rent every month and deposit everything is fine but once you move out of the house they will be the rudest person in the world. Because they know once we move out we can not do anything.
Liyakat · 11 November 2023
Agent replied · 25 November 2023
Mr Tai. You left the property you rented in poor condition and the landlord wishes to deduct money from the deposit based on an independent 3rd party inventory. As advised you are within your rights to dispute this via the Deposit Scheme. You may not be happy with this but we are not scammers and your attempt to tarnish our name asking your friends to place poor reviews who have never used us demonstrates your character. You have been reported to Google for you personal attack on myself and members of my staff
★★★★★ 5/5
GoogleSophie supported me with the sale of my late mother's house.
Sophie's excellent communication throughout the process was very helpful.
Any queries i had were responded to efficiently. …
Sindy · 22 June 2026
★★★★★ 5/5
GoogleI would like to say that Bennet Holmes Northolt has been a positive experience for me in this stressful time of trying to sell my property. The representative Sophie Rose Walker has been an absolute star and was very supportive and highly professional from start to finish with this process I truly believe it wouldn't have been possible if it wasn't for her professional attitude and calm nature she was always available and when she was busy she would return my call or email and was reassuring with the process. I would recommend this service to anyone using Bennet Holmes Northolt.PositiveProfessionalism
Jacqui · 26 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
