Harvey Robinson reviews

★★★★★ 1/5

Google

Disappointing, to the least Two months ago I had over my studio flat Katie the manager and Sophie the evaluator and ass.manager from Harvey Robinson in St Ives for my possible selling of my property For my request of selling my studio flat Harvey Robinson the fee was £3250 plus VAT. In a way asking the 2% of my selling flat plus 20% VAT. Last Tuesday I pop in the branch looking to review the fee Sophie it would le me know by email and so evening time I received a poorly written email that Harvey R. works for a minimum fee and I asked myself what is the minimum fee only when the day after 5th November so last Wednesday speaking with Corrinne the sales negotiator pointed out that the minimum fee for selling is £3000. If I had known that the minimum fee was £3000 pounds I would not contact Harvey Robinson in the first place for selling my studio flat, not only if the plot is undervalued as it was prospected, you still pay the same amount of fee. Clarity and transparency missing at Harvey Robinson, clearly confusing Now what it makes and how was calculated from the minimum fee of £3000 to the previous £ 3250 fee presented to me it is something making wondering. It seems that Harvey Robinson is calculating the fee depending on your property, smaller it can be higher is the fee or vice versa, taking present that lucky the 95% of estate agents are taking 1,25 or 1,35% plus vat and you pay the percentage for the amount of selling property. At the end the marketing and publicity are the same, so nothing different from Harvey Robinson just a little more in return as you can save a lot from their minimum fee. Who is losing or gaining clearly if the property is undervalued or overvalued for a studio flat the minimum difference it can be irrelevant, but a bad evaluation for a big selling fee for a bigger property it can make a substantial change. What I like to see from H.R. a better communication you are not selling door to door cornering the customer with lacking of real effective information and a better knowledge of percentage of yield or estimate it would not bad to know. It is the second time I have to encounter unfair behavior from another agent clearly needed change I will answer of any your reply I do feel the way you came to my house was a mis- leading ones involuntarily or not it is not the way. Riz Editing for answering Your reply is Indicating that you are a door to door service agent with the needed justify for your fee I am not interested for your fee it is your choice how you evaluating your job as it seems for what you described too demanding to handle a simple Internet search, elaborating the marketing as if you are trying of selling the secret garden when the property speaks for itself no tricks no lies and no garden. What I complained about the lack of proper communication and transparency from the beginning. Nothing more

G · 21 November 2025

★★★★★ 5/5

Google

We sold our house through Harvey Robinson and we can honestly not fault them in anything, they have been excellent from start to finish. Special thanks to Katie and Chloe for their professionalism, attentiveness and friendliness, who have given us guidance and worked hard behind the scenes to make sure the process went as smoothly as possible and overcome all the problems that arose in the process. The instant viewings feedback and the biweekly updates were great and made sure we weren't kept in the dark wondering how things are going and what to expect. I cannot thank them enough for all they've done. To anyone reading these 5 star reviews please know that they are a true reflection of their excellent service and don't hesitate to use them.

Anna · 21 November 2025

★★★★★ 5/5

Google

I would like to leave very positive feedback for Harvey Robinson and Chloe, who handled my case,p for their excellent service during the sale of my flat. Chloe has been exceptionally attentive and supportive throughout the entire process. She was always quick to respond to any queries I had and consistently provided clear, helpful guidance. Her professionalism and friendly approach made what could have been a stressful experience much smoother and more manageable. I truly appreciate the effort and dedication shown by Chloe and the team at Harvey Robinson. I would not hesitate to recommend their services to anyone looking to buy or sell properties.

Chikako · 14 November 2025

★★★★★ 5/5

Google

We are so glad that we chose Harvey Robinson Estate Agents in St Ives to handle the sale of our family home in Colne. From the very first visit to the final completion of the sale we have been very happy with the commitment of the team to find us a buyer. Communication throughout has been excellent - both on the portal providing regular feedback on viewings and with the weekly telephone calls to keep us up-to-date with the marketing process. Once a sale had been agreed, we received calls from Sophie every two weeks, continuing the communication and encouragement throughout the legal proceedings. We cannot thank Sophie and her team enough for their professionalism and support and would recommend Harvey Robinson to anyone wanting to sell their home.

Jill · 12 November 2025

★★★★★ 5/5

Trustpilot

5 star service from Sophie

Sophie Taylor from the st ives Branch has been absolutely amazing throughout our whole journey of buying our first home. It was a very long difficult process due to no fault of Harvey Robbinsons and Sophie made it a very reassuring process when things felt like they were going wrong. She made it her upmost priority to get us our first home. Sophie went above and beyond for us and we couldn’t be more grateful. Communication was excellent.I would 100% use Harvey Robbinsons again in the future if needed. Once again 5 star service thank you Sophie and team. 🥰 Sophie is an absolute asset to the team and are very lucky to have her

Giana · 13 July 2026

★★★★★ 5/5

Google

Sophie and the rest of the team at Harvey Robinson St Ives were a breath of fresh air. None of the usual games estate agents are so famous for. They were always honest, understanding, sensitive and straightforward. They were so communicative throughout the whole process and always went the extra mile to help move the process along. I wouldn't hesitate to recommend them.

Simone · 16 January 2026

★★★★★ 5/5

Google

Sophie and the team in St Ives have been amazing throughout the process. They have definitely gone above and beyond and have really helped get the sale through as quickly as possible. Sophie was genuinely invested in our interests and the whole team were courteous and patient with us during our viewings and the conveyancing process throughout. Can’t recommend Harvey Robinson enough, thank you!!

Alice · 21 November 2025

★★★★★ 5/5

Trustpilot

An amazing service that got me through…

An amazing service that got me through 9 x months of very stressful buying/selling. Including an exchange which fell through. Fully engaged with me the entire time and without their faultless service I would not have managed the move. Brilliant from the start to finish. A special shout out to Kacey for her 100% dedication to me and my move.

Debbie · 19 August 2026

★★★★★ 5/5

Google

I have been delighted by the service received from The Harvey Robinson's St. Ives team. From my first inquiry to getting my property on the market, it was smooth sailing. All boxes ticked and then some : Communication, attention to detail, friendliness, professionalism. High level tech made the process very efficient and a down-to-earth touch made it a pleasure. An emphatic recommendation and my gratitude. Update - April 2025 - continued fantastic service. Corinne, Katie, Sophie and the team remarketed my property and it sold within 2 weeks. The process was hassle free, communication was excellent and everyone in the sales team was always on hand to answer any queries. I can't recommend this team highly enough - their attention to detail and professionalism is of a very high standard and they are lovely people to deal with.

Deborah · 26 April 2025

★★★★★ 5/5

Google

A huge thank you to Sophie, Chloe, Corrinne, and the entire team! Thanks to their hard work, our family has finally found our perfect forever home. We are so grateful for their incredible support and the endless patience they showed us throughout our journey. We couldn't have done it without them!

Jack · 19 December 2025

★★★★★ 5/5

Google

We have just finalised our purchase through Harvey Robinson. After a rather "sticky" start, Harvey Robinson proved to be the best estate agent within the whole of the chain! Communication skills: absolutely spot on. Effectiveness and efficiency: Both absolutely spot on Honesty: 100% Commitment: 101% !! We found ourselves in a rather "unstable" chain on more than one occasion but Harvey Robinson rose to the challenge each time - especially on completion day when we found ourselves to be "homeless" with the chain possibly going to collapse! It was the coldest day of the year, we had been up early and worked hard to move out of our property in a timely manner. Poor ol' Katie Taylor @ HR St ives office ended up with us two hoboes taking advantage of the warmth of her office and necking her tea and coffee supply! Katie was extremely empathetic, caring, professional and informative. Katie was with us every step of the way that afternoon right up to when the chain stopped (uncompleted!). She was a great support to us both during a very difficult few hours. The chain completed the very next morning with no trouble at all :) Thank you Katie - and not forgetting Justin too ;)

Nigel · 20 December 2024

★★★★★ 5/5

Google

We had a long and protracted purchase and sale of our house. There were many complications right up to completion, but with Harvey Robinson we were in safe hands. Justin, Katie, Corrinne and the team worked tirelessly to keep the process on track. We could not be happier with the service we received, from the photos for the brochure, to the many communications up and down the chain. They were so caring and proffesional in all respects, deepest thanks to you all!

Rick · 20 December 2024

★★★★★ 5/5

Google

We could not have asked for a better team to manage the sale of our property. Katie and her team are phenomenal. They've kept us updated every step of the way and guided us through the process as smoothly as possible. Having access to the dashboard has been super helpful. Having brought our first house through them back in 2019, it was an obvious choice for us to go through them again for sale. Thank you so much to the team for all your hard work.

Laura · 20 December 2024

★★★★★ 5/5

Google

We had such an excellent experience with Harvey Robinson St ives, initially by several of the team as we were doing viewings and then as we progressed our sale, with Chloe Wenman in particular. They were one of the few agents we liaised with that felt genuine and authentic, we never felt strung along by Chloe, it was always the perfect blend of professionalism and a friendly relationship. She took the time to understand our preferences and we never felt pressured, we always felt very heard. We were also carrying a 2.5 year old along to viewings and she was fantastic at helping us occupy him whilst we had a proper look around! We had a number of time limitations with the move due to nursery places and Chloe was always proactive and communicative, we never had to chase her to follow things up, she was always on top of it. We had a great experience and would highly recommend Chloe and her team!

Hannah · 9 December 2025

★★★★★ 5/5

Trustpilot

We couldn’t recommend Sophie and the…

We couldn’t recommend Sophie and the team highly enough. The purchase of our new home wasn’t always the easiest process, and there were a few obstacles along the way, but Sophie and the team worked incredibly hard to keep everything moving and get us over the line.

Mr · 19 August 2026

★★★★★ 5/5

Google

Had the pleasure of working with Harvey Robinson on the sale of our house. The whole process was quick, efficient and professional. Their online portal was great to be able to see viewing times and feedback, which was always completed straight after - no chasing was required. We had fortnightly chain updates which were comprehensive and informative as well as them being available easily through the week. Really happy with the service we received and if we ever sell our house again we will 100% use these guys. Thank you Katie, Chloe and Corrinne!

Hannah · 17 November 2024

★★★★★ 5/5

Google

We had a fantastic experience working with Sophie and the rest of the St Ives team at Harvey Robinson. Although we ultimately decided not to sell our property as the timing wasn’t right for us, their service throughout was outstanding. Communication was excellent from start to finish - clear, prompt, and always helpful. Their app was incredibly easy to use, making it simple to keep track of viewings and updates. We especially appreciated how quickly they provided feedback after each viewing, which made the whole process feel transparent and well-managed. They were also very accommodating and understanding of our situation, particularly when we needed to leave our dog at home during a viewing - something that could have been stressful but was handled with ease and professionalism. The team struck the perfect balance between being highly professional and genuinely friendly, which made the whole experience smooth and reassuring. We wouldn’t hesitate to recommend them and would absolutely use them again in the future.

Molly · 2 April 2026

★★★★★ 5/5

Google

Katie, Chloe, Corrine and the team were great to work selling my property. The sale had many ups and downs, but the team were great, remaining positive throughout and providing updates and advice as needed and, ultimately, in guiding me …

Geoff · 16 January 2026

★★★★★ 5/5

Google

As first time buyers we didn't really know too much about the whole house buying process and we found that everybody at harvey robinson was extremely helpful and understanding. we mainly spoke to Katie and chloe and also corrine who were all fantastic.

Antonio · 24 December 2025

★★★★★ 5/5

Google

My partner and I purchased our first house at the beginning of this year through Harvey Robinson St Ives. Megan, Corrine and Katie were absolutely fantastic. The sales progression was top notch. I work in the conveyancing industry and work closely with many estate agents on a daily basis and so am very familiar with good service vs bad service from agents. I can honestly say the service was outstanding and the girls went above and beyond working daily on our file to get all of our negotiations agreed with the seller. There was lots of back and forth and lots of negotiations which the girls dealt with so efficiently, professionally and promptly. Fantastic communication, very quick responses to calls and emails and regular updates. Notwithstanding all of the negotiations, works and tests that had to be carried out, the girls managed to push completion through from start to finish in 7 weeks for us. I would highly recommend their services.

Eleanor · 23 September 2024

★★★★★ 5/5

Google

We recently purchased the house we'd been renting for the last 7 years. Katie and her team at Harvey Robinson Sales in St Ives were top notch. Liaising with our solicitor when needed and keeping us up to date and informed every step of the way. If you're looking for a friendly, approachable, reliable estate agency with the best interests of their customers at heart, then we highly recommend Katie and her Sales team!

Neil · 1 December 2024

★★★★★ 5/5

Google

I honestly cannot thank Corrinne at Harvey Robinson enough. I saw a few houses with Corrinne and I always felt I had all the information I needed, and all my questions were answered. From my offer through to completion on my house, Corrinne was always kind with her time explaining things to me and never made me feel stupid for asking. My purchase was not an easy one due to many factors outside of my control and delays that were completely unforeseen, but Corrinne always helped me if I needed advice and went the extra mile ensuring things progressed. I have already recommended Corrinne to a friend of mine, and will happily do so again if anyone is on the market. Thank you Corrinne.

Scott · 29 August 2024

★★★★★ 5/5

Google

Harvey Robinson are an excellent Company from the time I called them to enquire about a property I was interested in We met at the property and Chole was on time waiting my arrival and answered all my questions in a very professional manner, Katie the Manager again arrived on time to carry out a valuation on my property after walking Katie around my property I was given a valuation which was a fair price and hand over a buyers/ sellers guide to tell you what to expect. Again all very professional and would certainly recommend them

Mark · 5 August 2024

★★★★★ 5/5

Google

We recently embarked on our search for a new home and have used Harvey Robinson to show us around a prospective purchase. James, was really helpful and gave us some valuable advice and information about the process. We followed this up with a valuation of our house. Katie was very thorough and extremely helpful in reassuring us about the selling process, giving me confidence that Harvey Robinson will be a great agent to work with throughout the journey. Overall, my experience and first impressions with Harvey Robinson are very positive.

Paul · 27 July 2024