Trusted Agent profile · St Helens
★★★★★
120 reviews across 1 platform
Nicholson HQ Beechams Building, Water Street, St Helens, WA10 1PP
Nicholson Lettings's office in St Helens, at Nicholson HQ Beechams Building, is rated 4.3 out of 5 across 120 reviews on 1 platform.
Every review we hold for the St Helens office, from every platform, shown as written. First names only.
4/5
TrustpilotGood service
After a few issues at the start of the tenancy, Paul got involved and immediately resolved everything. He has always been friendly and professional on the phone and quick to follow up afterwards. Paul is happy to respond to messages and goes above expectations when addressing problems. From what we understand, there has been a change in staffing which I think had made a huge difference to the service provided. The flat was as described and we are really happy here.
5/5
TrustpilotGreat Service
Moved into one of the Apts in the old Beechams Factory in June. From start to finish the process has been swift and smooth. Communication has been great, emails are answered in a timely manner and reasonable requests were met. The Apt itself is great, very spacious and has been competed to a good standard. Cal has been very helpful, often see him around the development and any queries have been dealt with in person. Highly recommend renting a property with these guys if ones comes available.
1/5
TrustpilotAVOID
I can't stress this enough. AVOID. From personal experience with them but also from my clients' reports. Neglectful and VERY rude! Definitely do not ignore those bad reviews. I also know they love to delete these and accuse people of lying. People are not lying
5/5
TrustpilotAs an NHS professional working shifts
As an NHS professional working shifts, I really needed somewhere that was simple and stress-free to move into. Nicholson Lettings made that happen. The flat was fully furnished, so I could settle in straight away without worrying about buying essentials. The Reposit option also made a big difference financially, as it kept upfront costs much lower. Overall, a really smooth and efficient process.
5/5
TrustpilotI have had such experience with the team .professional and quick ..a…
I have had such experience with a company! The team is professional, friendly. And always quick to help with any questions or issues,they made the whole process smooth and stress_free.from viewing to move in,it's clear really care about their tenants and go above and beyond to provide excellent service.I highly recommend them
Thank you for your kind words & feedback! Nicholson Lettings Team
1/5
TrustpilotGenuinely the worst people I have rented from
I have rented many properties in the area, both from private landlords, letting agents and corporate landlords. Almost all of them have been pleasant cordial relationships. My interactions with Nicholson Lettings were anything but.As other reviewers have stated their customer service is atrocious. It began on the day we moved in, with them deciding to inform us the night before that we would not be allowed to enter the property until the evening (despite us having moving vans booked and paying rent for that day). The lock was broken when we moved in which they immediately claimed must have been our fault. We were assured a fridge freezer was included and when there wasn't one there and I asked them about it I was shouted at.They have a fancy repair reporting tool, which might as well be useless because they take months to follow up on issues. When you try to talk to them directly about a repair you get told to talk to your property manager except you cant because they have such a high rate of staff turnover (not a pleasant place to work it seems) that you get a new property manager every other week it seems. And rather than forward your email to the right person they just say "no, try again" as you try and comb through all your correspondence with them to see who you should be emailing this week.They will demand to visit at specific times, and will not attempt to accommodate your schedule and they refuse to take no for an answer, becoming aggressive if they don't get what they want.We were left without an extractor fan and a leak for literally months despite constantly reporting it, both through their official process and to anyone who would listen.ot was only fixed after we had to get the council involved due to dripping, sagging ceiling and mould forming.To finish the whole miserable saga off, they made it difficult for us to end the tenancy by refusing to let us into the office to return our keys because "we hadn't had a checkout inspection" (because of the previously mentioned lack of them even attempting to visit at a reasonable time). After leaving us with no choice but to post the keys through the letter box they started kicking off and threatening us with court action for losing their keys.It all concluded with them attempting to take our entire deposit for cleaning and a locksmith. Instead of being the end of it they then proceeded to drag this process out by refusing to engage with the deposit protection scheme adjudication process (I suspect because they knew they would lose) for as long as possible until we made it very clear to them that we would go through the courts if necessary. They then finally agreed to deposit protection scheme arbitration and we were awarded our entire deposit back because their claims were utterly baseless.From the very start to the very end they made our lives completely miserable whilst we did everything we could to accommodate them. When things don't go their way they try to bully and intimidate get what they want and I beg anyone who reads this to not to do any business with them whatsoever. They have many 5 star reviews containing generic praise that anyone who has dealt with them will recognise are clearly false. But the 1 star reviews all show a consistent pattern of rouge operators. Please please do not have any business with themEdit: the only thing false in this review is the date, trustpilot has a 1 year window and its taken over a year to this dodgy company behind me, the tenancy actually ended in September last year and not October. Everything else is entirely factual and I invite anyone who thinks so to bring any legal challenge they think appropriate.
Another false review unfortunately. We have never had a Jack Tomsett and we don’t take deposits as can be clearly seen on our adverts. Our lawyer will be in touch now that we have a good idea who this person is leaving the same poor review. Already confirmed false information provided and again we have no tenant of this name. Court papers will be filed imminently
5/5
TrustpilotHelpful
Helpful, outgoing, courteousHow I would describe my experience at Nicholson plaza. My appartment was in a respectable manner. Every query I have had has been met with positive and sted fast attitude. I would like to thank Callum personally for this experience.
Thanks for your feedback.
5/5
TrustpilotHighly recommended
Paul and Kristina were really friendly and helpful in assisting us find our new home. They were patient and advised what would be best for us. Once they helped select our new home, which was exactly as described, gareth and his team were brilliant in making sure we had everything we needed. Would highly recommend Nicholson Lettings, class act from start to finish
5/5
TrustpilotFrom the first contact with Paul…
From the first contact with Paul himself, through to his team, I’ve been made welcome to the building and had regular checks to make sure I’m happy. Any issue I’ve had has been dealt with on the same day so I’m very happy as a new tenant at the Beecham building. Nothing but positive things to say about the staff and the building.
Thank you for your kind words & feedback! Nicholson Lettings Team
1/5
TrustpilotREFUSING TO PAY ME MY WAGES!!
ABSOLUTELY disgusting company to work for or rent off, as a cleaner I seen many hidden truths about renting from this company, rats in most of the blocks and they are not bothered as long as it looks nice for when you move in, then the truth comes out!! You wonder why they don’t do VIEWINGS?? Before you sign the contract this is why!! Refused to pay me for the work I have done for them as I quit after being spoken to absolutely disgracefully for weeks on end untill one day I refused to do it anymore, the mop they provide for me to clean people homes was disgusting!! The boss is one nasty nasty man money mad, and as for his assistant wow he needs a wake up call too! They will reply with “this isn’t true” as they have done with the rest of the bad reviews!! REFUSING TO PAY ME MY WAGES!!
Hi TeiganWe terminated your services due to your poor attendance, poor cleaning, lack of organisation and losing equipment.You simply didn’t turn up for days without notice and went on holiday without any notice.You didn’t work in the office on any occasion and have no knowledge of our business apart from the cleaning aspect - at which you were very poor. We have pest control on a retainer contract just in case it is requiredYou never had any discussion or meeting with the owner so again another defamatory comment for which we reserve the right to take further action.In spite of the above, you were paid in full for the hours that you did work.By legally sharing your information, we would strongly recommend to other companies and organisations to avoid using your services at all costs.
1/5
TrustpilotUnprofessional
Honestly, it's best to avoid this letting agency. Admin staff are very rude and unprofessional. Can't count how many times they hung up the phone on my husband and to make matters worse, lied that I've signed the contract so my husband would sign but we had to go through the contract properly before signing. Yes, we lost the deposit fee but that is much better than dealing with their very unprofessional attitude. I sent in employers ref and Landlord's ref which were successful, right to rent code was outstanding but I informed them regarding when my right to rent code would be available and they sent the contract the following day as a 'gesture' according to them but when we complained via email about the contract which had incorrect names and sections which contradicts the responsibilities of the Landlord according to England's laws he called my husband instead of responding to the email, shouted at him, angrily told him we failed referencing and hung up on him. They've contacted me to say the review is defamatory but everything stated here is absolutely true and now they've said is fraudulent. My complaint is about the way we were treated. Honestly, customer service was very bad and I'll speak the truth always.
We are treating your review as fraudulent. We would be breaking the law to rent to you as you don’t have the legal right to rent. In light of this, we hope that Trust Pilot will remove your fraudulent review.
1/5
TrustpilotNicholson Lettings if I could give a -5 I would
If I could give a -5 I would, my 19 yr old daughter and 2 friends rented from Nicholsons.What a shower they are , first day they had a leak and had to move out for a short while.Intermittent WIFI , which still isn't fixed properly and that's after a year.Giving builders access to the property without sufficient notice and the girls were still in bed. Beggers belief, not to mention aggressive language , banning the girls from contacting the office when they had complaints. Empty threats of legal action ,if I left a bad review apparently this is defamatory ,not if it's the truth it's not.The list goes on and on ,please avoid at all costs , they are not fit to rent to students,or anybody for that mater.
This is incorrect. the "leak" you refer was a tenant above leaving the shower running which we cannot control. Notice was always served for access. WiFi we are not the provider as you are aware. The aggressive language was from yourself when you rang the office ranting, raving and swearing at a young female bringing her to tears, hence you being banned. However you weren't as aggressive when a gentleman from the office called you. Dealing with you was one of the worst cases we have had in over 16 years of award winning management.
1/5
TrustpilotI live in one of their flats by…
I live in one of their flats by Kensington.My key for the main door has not been working for a week now, reported it on the app and even emailed but all in vain.How does someone come from work and stay by the door 1-2 hrs waiting for anyone from the house to come and open ?It’s a shame for a landlord to treat their customers that way !! Do not rent from their deprived areas
Unfortunately Sandra a reoccurring theme throughout your tenancy is you do not follow the processes or contact the correct person. On numerous occasions you have been told to contact your property manager but you won’t for some reason. We haven’t had any report from you regarding such a repair and given that no other resident has an issue perhaps, once again, you are using the wrong key as you have in the past. We have attempted to call you on several occasions and messaged you but we still await your response. It’s a shame you leave such reviews but don’t answer your phone for us to resolve any issues.
1/5
TrustpilotHorrific
Never in my life have i experienced unprofessional, clueless , ignorant people like I have dealing with Nicholson Lettings. Despite the horrific text messages from them demanding money from myself, I was promised a property and 28 days before I was due to move in Paul Nicholson CEO of the firm advised me over WhatsApp message he had no idea who I was or what I meant following our chain of texts. When I advised I was reporting to the property ombudsman I was blocked! Anyone dealing with this company good luck I wouldn’t wish it on anybody money grabbing scum be careful ! Ignore any 5 star rating clearly the firm themselves they are absolutely horrendous i couldn’t advise any further to stay away!
Unfortunately that isn’t the case Emily. It is unfortunate that you failed referencing and didn’t qualify for a property as you didn’t earn sufficient income to rent the 1 bedroom apartment you applied for. The second time you came back to us (despite apparently the terrible service you received) our CEO said he would try and assist but a property never came available for you. Good luck with your search.
1/5
TrustpilotIf there was a zero star rating!
If there was a zero star rating!This company are not to be trusted in any way shape or form. The apartments and the brochure are totally different and the reality is the apartments and building are falling to bits, dirty and disgusting. My daughter was refused viewing them before commiting to rent with the excuse of covid, builders in etc. When we wanted to cancel the contract under ‘Property Mis-description’ Paul got abusive (using the ‘F’ word) and hung up on my husband twice! Only when he knew we had a very reputable Estate Agent ourselves and knew the LAW, did he refund her. I could go on….
This isn’t quite the case your husband swore at the office staff consistently. She’s wasn’t refused a viewing whatsoever. And your company isn’t reputable unfortunately.
4/5
TrustpilotGood and clean apartments
Nicholson Lettings provide clean and furnished apartments, at least from my experience, and the maintenance system works well. The turnaround time for repair has greatly improved.Are there areas that could be improved on? Absolutely! There is always room for improvement. However, in general, I have had a good experience. I would highly recommend them.
5/5
TrustpilotBrilliant move in experience
Only been a tenant for coming up to a week but can honestly say I am pleasantly surprised by all members I have come into contact with thus far, especially Mark and Lawrence. Both extremely friendly, professional, and respond adequately in timely manners.
Thanks for your feedback.
5/5
TrustpilotI recently rented an apartment with Nicholson...
I recently rented an apartment with Nicholson Lettings in Liverpool, and I must admit that my initial skepticism regarding their online-only viewing process was quickly dispelled. Upon receiving the keys, we were pleasantly surprised to find that the apartment was as luxurious and immaculate as advertised in their online video. They certainly lived up to their promises. My husband is thrilled with our new place, and the assigned property manager has been exceptionally helpful and responsive, ensuring that any concerns are promptly addressed. Will recommend them over and over again 😁
Thanks for your feedback.
1/5
TrustpilotAgreed to an off plan rent agreement in…
Agreed to an off plan rent agreement in their Beechams building project. Paid the deposit, first months rent, mattress and keys payment. The project was continuously delayed and was finished 6 months late. Upon arrival the flat was completely unfinished with counter tops still rough and carpets not fitted correctly. The worst situation I was put in with this company is that the floor plan I was promised was completely false, I was promised a large bedroom on the plan which turned out to be a shoe box sized square room. After raising my concern with the employee tasked to greet new tenants I was met by a rude man unhappy to help (Callum) and was advised to call their customer service which of course never answered my calls. I explained that the flat was unliveable for me and my partner and left, which lead to me receiving sarcastic and passive aggressive texts from Callum. I eventually received £300 of the £1200 I had paid total. The pictures may look nice on their website but do not be fooled, awful letting agency. I look forward to the unprofessional reply they leave on all negative reviews.
5/5
TrustpilotExcellent property manger
Iestyn has been an outstanding property manager. He is always prompt, professional, and reliable. His attention to detail ensures that everything runs smoothly, from maintenance issues to tenant communication. I appreciate his proactive approach and dedication to keeping the property in great shape. Highly recommended!
5/5
TrustpilotBeen renting with Nicholson group for 2…
Been renting with Nicholson group for 2 years now at Nicholson Astoria St Helens Couldn’t fault them at all always quick to attend any problems if needed. Callum and Paul are always quick to answer any messages or phone calls if you need there assistanceProperty’s are completed to a high standard if any one is looking to rent I would highly recommend with any doubts
Thank you for your valued feedback!
5/5
TrustpilotSwift response every time
Swift response every time. Although I didn’t get to see the house before moving in but it was made exactly how it was advertised. Beautiful house indeed
5/5
TrustpilotExcellent Service and Smooth Process!
Excellent Service and Smooth Process! I had a fantastic experience renting through Nicholson Lettings. From the very first viewing to the move-in process, everything was handled professionally and efficiently. The team was friendly, responsive, and always available to answer any questions I had. Maintenance requests were dealt with promptly, and they made sure the property was in great condition before I moved in. It’s refreshing to work with an agency that genuinely cares about their tenants. I highly recommend Nicholson Lettings to anyone looking for a stress-free renting experience!
1/5
TrustpilotAwful
Awful. Just awful. Never repairs, tries to charge the life out of you after robbing your deposit. Nearly £400 for a broken door. Absolute piss take
This is a fake review we have never charged anyone for a door
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