Nicholson Lettings St Helens reviews

★★★★★ 1/5

Trustpilot

Honestly the worst renting experience…

Honestly the worst renting experience of my life. This is the most unprofessional company I’ve ever had the displeasure of dealing with. Upon our moving in day we discovered the company had let tenants from another property live in our rental for last couple of weeks, these tenants then refused to leave as they said their rental and no heating or water. The letting agency knew this before we arrived and didn’t inform us. This led to having to move our moving day back to the following day as the tenants had to remove their things and so money was lost on moving vans with no compensation. When getting the keys the house was disgusting and the letting agent admitted they hadn’t checked the property after the other tenants had moved out. They said they’d send a cleaning team at midday, once again delaying our move. The cleaning team didn’t do anything other than hoover and mop and so we spent the whole rest of the day cleaning the house top to bottom. There were also holes in the bathroom walls and mouse traps in the bathroom which took them 2 weeks to fill and remove. Then about a month into our tenancy our washing machine broke and we reported it several times with no answer. Took them ten weeks to give us a new washing machine after having call and email several times a day as we didn’t get any response. At one point when calling the office my partner at the time was screamed at down the phone and told don’t f******g call here again and after that his number was blocked. There was also a big mould issue in the house that we reported several times. When they eventually bothered to come and ‘fix’ the issue they decided to try and paint over it with gloss paint. When we stopped them and asked them to instead treat the mould and remove it the maintenance team said they’d send didn’t have the equipment and went home. Then we received several angry emails from Graham stating it was ‘mould paint’ when we sent a picture of what the maintenance team where actually using which is gloss paint he then completely lost it and started to accuse my then partner of abusing me which was just wholly untrue. There where also two instances of maintenance men letting themselves into our house unannounced with their own keys we where never told they had. When confronted about this Graham said he didn’t give them keys and so we asked them how do they have the keys? And do you not know who has keys to our house? He couldn’t provide an answer and then admitted that the maintenance team do have keys. The cherry on top was when our fire alarms wouldn’t stop going off. Once again they were no help so we called the non emergent fire number and they suggested they come down immediately. The fire brigade then where outraged when they informed us we didn’t have a carbon monoxide alarm and our boiler hadn’t been serviced in over 10 years. This is when we reported them to the council and all of a sudden they had all the time in the world to come over and fix things in the house. The council told us they are aware of this company and had 12 other reports from other tenants in the last 18 months. The new renting act in May is being implemented because of people like this. Money hungry and aggressive. Avoid at all costs. Traumatic experience to say the least. As I’ve seen on their other negative views they’ll probably say it’s a fake review. What I would suggest is to put more energy into improving your business and treating people with respect than arguing with genuine reviews on trust pilot.

Rory · 24 March 2026

★★★★★ 5/5

Trustpilot

My Experience

My experience had a difficult start due to the way one certain staff member handled my situation, which unfortunately made my first impression a negative one. However, everything changed once I got in contact with Paul and, especially, Callum. Both were professional and supportive throughout, but Callum went above and beyond. He was incredibly understanding, genuinely cared about resolving my concerns, communicated clearly, and was excellent at problem-solving. He took the time to listen, kept me updated, and worked hard to find practical solutions, which made a stressful situation much easier to deal with. Because of Paul and Callum's efforts, my overall experience improved significantly. They are a real credit to the company, and I sincerely appreciate the support they provided.

Enver · 14 July 2026

★★★★★ 5/5

Trustpilot

Amazing experience

I moved into Nicholson Astoria in April 2025 and I absolutely love my home. The process from start to finish has been brilliant. Gareth has and continues to be amazing!! Nothing is too much trouble. I also want to thank Paul, I am pretty poorly at the moment and I cannot thank you enough for what you did for me this month!! Thank you so so much!!

Tina · 13 October 2025

★★★★★ 5/5

Trustpilot

Nicholson Lettings

Nicholson Lettings provide clean and furnished apartments, at least from my experience, and the maintenance system works well. The turnaround time for repair has greatly improved. Are there areas that could be improved on? Absolutely! There is always room for improvement and the bar snaking great strides to do this with friendly and caring staff. However, in general, I have had a good experience.

Lisa · 16 October 2025

★★★★★ 5/5

Trustpilot

Great Experience

I have been with Nicholson Lettings for coming up to 5 years now and my whole experience has been positive. I remember I was contacted by Paul Nicholson directly when I first applied for a flat and he was extremely helpful, informative and flexible when discussing the options that were available. I absolutely adored my flat in St Helens and would definitely recommend the new developments but I have since moved to one of their older developments in Liverpool which is still to a good standard and I’m happy with my home. The Nicholson team are responsive and supportive when going to them with enquiries and Gareth Lodge has been brilliant since joining the team and has been a great help to myself and I’m sure all the other tenants as the property manager. You are also kept in the loop with any information regarding tenancy, repairs, etc. I’d recommend Team Nico if you’re looking to rent a good quality private home.

Jess · 17 April 2025

★★★★★ 5/5

Trustpilot

5 star review

Me and my partner couldn’t have asked for a better experience. The team at Nicholson Lettings were organised and responsive throughout. The apartment was fully furnished and in great condition, and the Reposit option made things much more affordable upfront. Everyone was really helpful especially Callum 😀 would 1000% recommend anyone wanting to move into Nicholsons apartments!

Chloe · 27 July 2026

★★★★★ 5/5

Trustpilot

Amazing!!!

I had a great experience from start to finish with Nicholson Lettings. Everything was handled quickly and professionally, and the move-in process was really straightforward. The flat was fully furnished and exactly what I expected, so I could settle in straight away. Stress free on move in day! The Reposit option was also a big help with saving on upfront costs.

Lucy · 2 May 2026

★★★★★ 1/5

Trustpilot

Very rude and unprofessional

AVOID AT ALL COSTS!!! Very rude and unprofessional something which is reflected on their reply below.I tried to call the owner re a query I had for the flat I had paid a holding deposit for, and he refused to explain saying that he explained it once and that’s it. Hung up the phone swearing. He definitely has anger issues.Let someone professional do the job.EDIT: Replying to their reply! It’s not fake at all! And I have all the correspondence we exchanged. Of course I spoke to him and he did an online viewing when the new built was still under construction! I also spoke to his-rude as well- wife Kristina. I only spoke to Paul and Kristina. You don’t do in person viewings, you avoid them especially when it was about the new built. Keeping people’s holding deposits!! I’m not surprised you can’t find my name in your records, you are not considered to be professionals anyway to have at least an organised record keeping system. Any 5 star rating clearly added from yourselves It’s not that I couldn’t 😂 I DIDNT WANT TO PROCEED after your behaviour! The process didn’t even reach to the point of me sending over any documents because the flat was still under construction!! You never received docs re my salary details, references etc You have zero docs from me so what you’re saying about myfinancial state is clearly one more lie! You only showed me over the phone a construction site and demanded a holding deposit till it was finished and then start the docs process. Aw now you remembered me…now I’m Kate and you found me in your records, changed your reply and you found all the correspondence YOU ARE A JOKE!!! Do something else…Your lack of valid arguments make it personal reflecting your low value as people once more. Don’t worry Paul-Kristina Metcalfe, if your worry is about my personal life, I have a partner but I didn’t meet him at this trash show “ex on the beach” as you did and ridiculed yourself.We all know who you are and how other estate agents talk about you. The only thing you can do well is being thieves, liars and threaten people.You claiming that my behaviour is abusive and threatening can only be considered as a joke. I am only saying the truth as many people in here who share the same experience!No matter how many times you will change your reply, you can’t establish threat nor abuse. We can clearlysee who is threatening in your reply. Stop projecting yourself on others.

AZ · 14 November 2024

★★★★★ 1/5

Trustpilot

Who ever is giving a positive feedback…

Who ever is giving a positive feedback about Nicholas and his team of clowns obviously isn’t being honest, probably only his team of jokers would comment anything positive, he and his team is the worse person to deal with when it comes to management or dealing with people, the most arrogant and disrespectful people that are just full of themself, you view one thing online and meet entirely different thing when you move into their apartment,never respond to calls or email only when it touches their over blown ego…I do not recommend anything coming from them to anyone

Onyeka · 3 October 2024

★★★★★ 5/5

Trustpilot

10/10 stress free experience!

I couldn’t have asked for a simpler experience. The team at Nicholson Lettings were organised and responsive throughout. The apartment was fully furnished and in great condition, and the Reposit option made things much more affordable upfront. Everything was done quickly and without hassle. Thank you to Kevin & Callum, couldn’t have asked for a better team!

Mrsjean · 3 May 2026

★★★★★ 1/5

Trustpilot

Disgusting service letting customers…

Company owner doesn't like bad reviews and will do anything to avoid anyone posting anything why he's reported my review and several others!'This is not a fake review. This is what I've witnessed from a customers house. Unfortunately due to other reviews I will not give my number due to safety concerns as company like to ' threaten' people. The company says ' the number doesn't connect" so it's very blatant they wanted to phone me to discuss the review. Maybe they need to go on there reports and see the tenants house that has damp and mold and fix the issues Anyone can see any negative reviews how the company response ( they taken on my review and now responding ABIT more professional ) and I'm sure they can make there own minds up regarding the reviews. Disgusting service letting customers live in damp and mold. When raised with the issues they ignore tenants. A ceiling has been leaking for 8 months and issue hasn't been resolved. They are full aware of this situation but are not ' prioritising' to say say this is incorrect... There is evidence of emails and the damp/ mold. They totally go again against there ' standards and policy's ' that they strive to say they are on there website. Id be very careful before signing any tenancies with this company. It seems they are dodgy as no Google reviews are present.

Jay · 17 July 2024

★★★★★ 5/5

Trustpilot

Flawless service

Extremely positive experience overall. Nicholson Lettings made moving feel easy and well managed. The flat was fully furnished, clean, and exactly as advertised. The Reposit alternative was a big plus financially, and the whole process was fast and straightforward. Kev & Callum were fantastic and our a credit to the team!

Amy · 4 May 2026

★★★★★ 5/5

Trustpilot

Beautiful Home 😍

Moved in August 2025, Not had a single issue since moving in everyone is helpful and friendly , resolve things straight away as had problem initially with internet day after had someone round to help. Apartment is amazing decor and furniture is very modern

Kim · 26 September 2025

★★★★★ 5/5

Trustpilot

Great company

Recently moved into a fully refurbished property with these. Great group of people working for them, and always at hand to deal with any queries or questions. Even sent a guy over with a van to help us move into our new property on move in day. Asked Callum if I could have a tv mounted to a wall and it has been booked in and sorted within 48 hours. Great company, highly recommend for anyone looking to move into high standard properties at a more than reasonable price.

Joshua · 22 August 2026

★★★★★ 1/5

Trustpilot

Extremely Poor Service and Neglectful Management

I’m leaving this review based on my personal experience as a current tenant. From the moment I moved in, my flat had no electricity, and I received no support from the letting agency to resolve the issue. Communication has been unprofessional, including being contacted outside of business hours. I have a leak in my property that has gone unresolved for over 7 weeks, and some of my neighbours have been dealing with similar issues for over 6 months. Maintenance requests are rarely addressed properly. The agency claims that negative reviews about their service are fake, but in my experience, they are genuine, as I have experienced the same poor treatment. Based on my experience so far, I would strongly advise tenants to avoid this letting agency, as there are other agencies in Liverpool that are far more professional. Update: After I posted this review, the agency contacted me directly. Despite me clearly stating multiple times that I preferred to communicate by email, they continued to insist on speaking to me in person to “refute” my comments. I found this interaction uncomfortable and felt pressured to engage in a way I had already declined. This reinforced my concerns about the agency’s overall professionalism and communication style. My Response: I am disappointed to read this reply, as it does not reflect the reality of my experience as a current tenant. To clarify: • I have never been rude, aggressive, or disrespectful to any staff member. All my communication has been limited to raising concerns about ongoing damp, mould, and repairs that have remained unresolved for weeks. • At no point did I “demand” internal decoration before roof repairs. I only asked for basic clarification on the order of works because the property has been affected by damp since I moved in. • The suggestion that I refused multiple visits is also untrue. I have always made the property available for repairs when I was given reasonable notice and clear information. • The issues raised in my original review remain unresolved, and the conditions in the property continue to affect my day-to-day living. I am sharing my experience as truthfully and calmly as possible, and I stand by my original review. I would welcome respectful, transparent communication going forward, as well as timely action to address the outstanding issues with the property.

Caroline · 24 November 2025

★★★★★ 1/5

Trustpilot

Avoid!! Avoid!! Avoid!!

In all honesty, take your money elsewhere. It’s been an absolute nightmare renting with this company, from start to finish. To cut a very long story short; maintenance requests not followed through. Very, very rude staff interactions (intimidating, threatening, unprofessional - to say the least). Emails ignored. Entering your flat without permission or notice. Despite paying a key deposit prior to moving in, be warned, you might be forced to pay them another £100 (even if you accidentally lock yourself out on a weekday during business hours), and they may not even have a spare key so you’ll have to wait around for them to cut another. And then they go on to lose this cut a few months after, taking absolutely no responsibility to the valid safety concerns raised by the tenant. And many more negative experiences.. Avoid at all costs (unless you like headaches and losing your hard earned money). Many more professional companies in Liverpool to rent from. I advise you to take the positive reviews you read online with a (VERY large) pinch of salt. And would also urge the team at this company to actually put into practice their very own “unacceptable behaviour policy” (the irony of the fact the link to this policy on their website currently shows error: page not found)!! And don’t hold your breath about getting your £100 deposit back, even if you left the flat looking better/& cleaner than it did when you first moved in. The only positive I can give is that it can’t get any worse than this company, so avoid at all costs. Edit in response to Nicholson’s reply below: I don’t wish to have any more communication with you as a company so will not be providing any contact details. I am just glad to be finally out of a contract with you! I left my honest review as a way of sharing my negative experience I’ve had. And I can assure you that my review was not “fake”, as you claim all negative reviews you get are, but actually based on an (unfortunately) genuine experience that I’ve had with your company, the owner & it’s employees.

N · 7 October 2025

★★★★★ 5/5

Trustpilot

Gareth Lodges representation of the…

I am 1 year 7 months with the company and I am satisfied with quality of the property. In addition, Gareth Lodges' representation of the Nicholson Property is and added star to the Company. I contacted Gareth Logde about a maintenance issue in my apartment and he did not just fix the issue but showed empathy, compassion and promptness. There was excellent communication and follow up even after the issue was sorted. A big thank you, Gareth Lodge and the team you came with. My children and I are very happy now.

Uduak · 2 March 2025

★★★★★ 5/5

Trustpilot

Excellent Service from Gareth Lodge at Nicholson Lettings

I recently moved into a Nicholson property and have been liaising with Gareth Lodge. Despite being new to the company, he has already proven himself to be an outstanding property manager. His professionalism, enthusiasm, and dedication to his clients are truly impressive. Gareth took the time to understand our needs, provided clear and helpful advice, and was always available to answer any questions. His communication was excellent, and he handled everything with confidence and efficiency. It’s clear that he is both passionate about and highly skilled in his role. Any issues we raised were swiftly addressed without any hassle. I cannot recommend Gareth highly enough!

David · 14 February 2025

★★★★★ 1/5

Trustpilot

would not recommend i would highly…

would not recommend i would highly advise seeing the flats before agreeing to a 12 month tenancy I would strongly recommend viewing the flats in person before committing to a 12-month tenancy. In response to claims that this is a fake review, I’m not sure where that idea has come from. My experience with this company was nothing short of a nightmare from start to finish. Gareth, the maintenance manager, was friendly and helpful, but Paul, the owner, was extremely difficult to deal with and often used threatening language throughout my tenancy. As I mentioned, make sure to see the property yourself before signing anything, it could save you a lot of time, stress, and money in the long run.

Apollo · 25 July 2025

★★★★★ 5/5

Trustpilot

Excellent Service

We’ve been searching for a new home and luckily we got this one . We’re doubtful at first but this agency is the best! What you see in the virtual video was exactly the same when you see it personally ! Thank you Nicholson’s Team especially Gareth- the Property Manager . Gareth has been so helpful, sorting out any issues we've had. Will really recommend this company 💯💯💯

CompleteSavings · 30 May 2025

★★★★★ 5/5

Trustpilot

5 star service

Less than 24 hours and referencing and contract was signed! Everyone was really helpful in making the process as simple and smooth as possible. The director Paul was great and answered any questions promptly. Would highly recommend, great service. Thanks guys ☺️

Afhia · 3 February 2026

★★★★★ 5/5

Trustpilot

I recently rented a property through…

I recently rented a property through Nicholson Lettings and couldn’t be happier with the service, especially from Iestyn Smothers. He was really helpful and made the whole process of renting straightforward. Iestyn was always quick to respond to my questions, and he kept me informed at every stage, which I really appreciated.He was approachable and professional throughout, and he made sure that everything went smoothly from the viewing to moving in. It was clear he knows the market well, and his advice was spot on. I’d definitely recommend Nicholson Lettings, and Iestyn in particular, for anyone looking for a hassle-free renting experience.

James · 4 October 2024

★★★★★ 5/5

Trustpilot

As an English teacher

As an English teacher, my schedule can be quite busy, so I was looking for a rental process that was simple and straightforward. Nicholson Lettings made everything really easy from the start. The property was fully furnished, which meant I could move in without the stress of organising furniture or essentials. The Reposit option was also a great help financially, as it reduced the upfront costs. Overall, a smooth and well-organised experience.

Customer · 26 April 2026

★★★★★ 5/5

Trustpilot

Bad start, good end.

My original thoughts were awful, i was so ready to leave a review just spitting venom. I moved in at the beginning of January, honestly at that time, i wished i hadn't.From the moment i moved i had nothing but problems. It turns out this was because of the manager we had when i first moved in. He genuinely didnt care and i felt like a pay check rather than a tenant/person.Luckily i can leave a good review now. Since the new property manager has taken over, the place is a lot better, Lestyn is doing a much better job taking care of the property and is extremely approachable in comparison.If this is the standard of service you get, i would recommend nicholson to somebody looking for a place to rent.

Glenn · 13 August 2024