Every review we hold for the St. Helens office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe service for disrepairs was really bad and I didn’t have hot water in the property for a very long time. Adding to that, you’ll have to deal with their terrible landlord.
Before renting with them I was told by a colleague that they were terrible, I should have heard that…
In · 18 December 2023
Agent replied · 15 June 2024
Dear AI,
We are aware this review has been submitted immediately following communication from the Deposit Protection Service and our team hope that any comments/reviews have not been made in retaliation to an adjudication, we like to remind all previous tenants that the Deposit Protection Service are a third party and are impartial in their adjudication taking into consideration evidence submitted.
We thank you for taking the time to share your concerns about your experience. We genuinely appreciate all feedback, as it provides us with an opportunity to address any issues and improve our services.
We must express our surprise and disappointment regarding some of the points you raised. We take great pride in our commitment to providing a positive living experience for all tenants, and your comments have brought attention to areas that seem inconsistent with our usual standards.
We would like to investigate your concerns further and address them appropriately. However, we were unable to locate any record of your specific situation based on the information provided in your review. In order to assist you better, could you please reach out to our office?
We are eager to gather more details about your experience.
We understand that everyone's experience may differ, and we want to ensure that we are doing everything we can to address your concerns. Our goal is to create a positive living environment for all our tenants, and your insights are valuable in helping us achieve that.
Thank you for your cooperation, and we hope to connect with you soon to resolve any outstanding issues.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleI've been a tenant with them for over 3 years now and they've been patient, understanding and always looking to work out agreements between landlord and tenant to the best of their ability. I appreciate that and is rare these days. Would recommend x
Bethany · 16 April 2024
Agent replied · 16 April 2026
Hi Miss Jones,
Thank you for taking the time to review your experience with us at King Property Management. Our team thank you for your choosing a property with us. We appreciate your feedback.
Our team are on hand to assist, if you require any further assistance please do not hesitate to give us a call.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleThe staff at Kings are always very welcoming, helpful and professional. I have had quite a bit of help and support in order to move into the property.
Any information needed passing to or from was always quickly dealt with in order to get things completed.
The quality and value of the team is very professional and friendly.
I would definitely recommend this letting agents with an A*
Dave · 16 April 2022
Agent replied · 15 June 2024
Dear David,
Thank you for taking the time to review your experience with us at King Property Management. Our team thank you for your choosing a property with us. If you require any further assistance please do not hesitate to give us a call.
Kind regards,
King Property Management Team
★★★★★ 1/5
GoogleSlightly complicated lease but was promised it was just a case of the church deciding the type of lease to put in place. We was in contact with King for 3-4 weeks then drove passed today to see a removal van! I don’t want to jump to conclusions but seems to me like we where kept on the back burner and not informed at any stage that King/church had decided to lease to someone else.
People should not be treated this way.
Landlords use someone else. Tenants beware!
Stephen · 16 April 2019
Agent replied · 15 June 2024
Dear Mr Garvey,
Thank you for taking the time to leave a review. We are sorry to hear that your application was not chosen by the Landlord. We endeavour to get back to all applicants on their application progress and apologise for any inconvenience caused.
We hope that your property search was successful and that you are happy in your new home.
Kind regards,
King Property Management
★★★★★ 5/5
GoogleI've been with king for a few years now, and every issue I've had has been promptly dealt with, and the staff are always incredibly friendly and helpful. I would recommend anyone who is looking to rent a property to use these lovely people! They will make your moving experience as smooth as possible and help you with any queries you may have through out your tenancy!
Sean · 16 April 2022
Agent replied · 15 June 2024
Dear Sean,
Thank you for taking the time to leave a review. We are glad that your experience with us has been positive.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleBest estate agents, so helpful, hated leaving them, Unfortunately they had nothing in Haydock at the time. They helped me after i left too. Cant praise them enough. Sam thank you so much for being there when I ge had a problem
Elizabeth · 16 April 2024
Agent replied · 15 June 2024
Dear Liz,
Thank you for taking time to review your experience with our office. We value you highly as a great tenant and we would welcome you back at any time for another tenancy with us.
Your feedback means a lot to us, as it not only motivates our team but also helps prospective tenants in making informed decisions about choosing us as their home provider. We wish you comfort and contentment in your new home and you know where we are if you need us for anything.
We are incredibly grateful for your support.
Kind regards,
King Property Management Team
★★★★★ 5/5
Google5 star rating for the amazing team of professionals who have been very kind and helpful throughout. They are just a phone call away from helping with any accomodation needs. I would definitely recommend visiting them in search of houses.
Bryan · 16 April 2024
Agent replied · 15 June 2024
Dear Bryan,
Thank you for taking the time to leave such a positive review. If there's anything we can assist you with or if you have any questions, feel free to reach out to us anytime. We are here to ensure your stay with us remains comfortable and enjoyable.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleI moved into my property 2 weeks ago. The whole process went very smoothly on the estate agents ends and the key collection was quick and easy. Once I’d moved in, there were one or two small issues but they were resolved extremely quickly. Overall, this is the best estate agents I’ve ever come across. Everyone is very friendly and helpful!
HollyHitchman · 16 April 2022
Agent replied · 15 June 2024
Dear Holly,
Thank you for taking the time to review your experience with us at King Property Management. Our team thank you for your kind words, if you require further assistance please do not hesitate to contact us.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleKing property management are a very well organised and run company. Their staff are friendly and extremely knowledgable in regards to property management. They have a good team of tradesmen who provide very high quality work if needed. I would recommend kings to any potential landlords who would like a high quality service for their property.PositiveResponsiveness, Quality, Professionalism, Value
Josh · 16 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to review your experience with us at King Property Management. Our team thank you for your choosing us as your Managing Agent we are delighted to have you onboard with us.
Kind regards,
King Property Management Team
★★★★★ 4/5
GoogleRihanna was very helpful today. Thank you for your information and knowledge.
Josie · 16 April 2022
Agent replied · 15 June 2024
Dear Josie,
Thank you for taking the time to review your experience with us at King Property Management.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleUsed them as intermediate between landlord and ourselves to get us moved in. Really responsive and always close to the phone. Good people
Dale · 26 October 2024
Agent replied · 22 October 2024
Hi Dale,
Thank you for your thoughtful review! We are pleased to hear that you had a positive experience working with King Property Management during your move-in process. Our team is committed to being responsive and accessible to ensure a smooth transition for our clients whether its full management or our Let Only service.
We appreciate your kind words, if you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleAs a longstanding landlord client I cannot praise Neil and his colleagues more highly. Over the years they have managed our property, tenants and all problems relating to either with courtesy, alacrity and honesty. As I am remote from the property it is vital to be able to trust your agent's judgement and integrity - and I do so implicitly. Highly recommended.
Geoffrey · 16 April 2021
Agent replied · 15 June 2024
Dear Mr Henley
Thank you for your kind comments. We are delighted to hear that your experience with us over the years has been positive and we value your business.
Kind Regards,
King Property Management Team
★★★★★ 5/5
GoogleKing property management are a very well organised and run company. Their staff are friendly and extremely knowledgable in regards to property management. They have a good team of tradesmen who provide very high quality work if needed. I would recommend kings to any potential landlords who would like a high quality service for their property.
Chris · 16 April 2022
Agent replied · 10 November 2024
Thank you for taking the time to review your experience with us at King Property Management. Our team thank you for your choosing us as your Managing Agent we are delighted to have you onboard with us.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleI've been a tenant with them for over 3 years now and they've been patient, understanding and always looking to work out agreements between landlord and tenant to the best of their ability. I appreciate that and is rare these days. Would recommend x
B · 16 June 2023
Agent replied · 15 June 2024
Hi Miss Jones,
Thank you for taking the time to review your experience with us at King Property Management. Our team thank you for your choosing a property with us. We appreciate your feedback.
Our team are on hand to assist, if you require any further assistance please do not hesitate to give us a call.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleFrom initial enquiry of property, to arranging viewing and acceptance, completion of paperwork, collecting keys and moving in, we would highly recommend King Property Management and are so pleased with the level of service we have received. All staff are friendly, polite, courteous and knowledgeable and approachable. So nice to deal with such lovely people.
Nicole · 16 April 2022
Agent replied · 15 June 2024
Dear Nicole
Thank you for taking the time to review your experience with us at King Property Management. Our team thank you for your choosing a property with us.
Our team are on hand to assist, if you require any further assistance please do not hesitate to give us a call.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleThe staff at King Property Management could not be more helpful when we were looking for a property to rent. All our needs were accommodated for and they have been quickly responsive to all requests made.
Nothing is too much for the staff at King Property Management.
We would highly recommend this service.
Abbie · 16 April 2022
Agent replied · 15 June 2024
Hi Abbie,
Thank you for taking the time to review your experience with us at King Property Management. Our team thank you for your choosing a property with us.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleAll the staff at Kings are extremely helpful, I couldn’t recommend them highly enough.
Shaw · 26 October 2024
Agent replied · 22 October 2024
Thank you so much for your kind words and for recommending Kings Property! We are delighted to hear that you found our staff to be extremely helpful. Your satisfaction is our priority, and we strive to provide excellent service to all our tenants.
If you need any assistance in the future or have any feedback to share, please feel free to reach out. We truly appreciate your support!
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleCommunication is always great, any issues we have are resolved quickly.
Lauren · 26 October 2024
Agent replied · 10 November 2024
Hi Lauren,
Thank you for your positive feedback! We're pleased to hear that our communication and responsiveness have met your expectations. Addressing any issues promptly is a top priority, and we’re committed to providing reliable support every step of the way. Please don’t hesitate to reach out with any further needs, it's always a pleasure to assist you.
Kind regards,
King Property Management
★★★★★ 5/5
GoogleKing property management was extremely helpful from start to finish. All staff were very accommodating and nothing was to much trouble. Great customer service and very prompt with replies if I had an queries. Would highly recommend, can’t thank them enough for their support.
Issy · 16 April 2022
Agent replied · 15 June 2024
Hi Issy,
Thank you for taking the time to review your experience with us at King Property Management. Our team thank you for your choosing us as your chosen Managing Agent, if you require our services in future please do not hesitate to contact us.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleKing Property handled rental management of an investment property in the area for me for many years and I always found them highly professional, prompt in response and courteous in their dealings. I would have no hesitation in recommending them. Frank Dillon. Nov 2021
Decision · 16 April 2022
Agent replied · 15 June 2024
Dear Mr Dillon,
Thank you for taking the time to review your experience with us at King Property Management. Our team are delighted to hear your feedback, we thank you for your years of business.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleGreat Service and Experience would definitely recommend!!
Ks · 26 October 2024
Agent replied · 22 October 2024
Hi Nobin,
Thank you for your positive feedback! We’re delighted to hear that you had a great experience with our service. Your recommendation is greatly appreciated, and we look forward to continuing to meet your expectations in the future.
Kind regards,
King Property Management
★★★★★ 5/5
GoogleVery professional support from the agent I dealt with who was helpful and proactive throughout the entire process. Excellent customer service. Ensured I was in the property ASAP and all issues were dealt with promptly. Would highly recommend using King Property Management.
Gary · 16 April 2022
Agent replied · 15 June 2024
Hi Gary,
Thank you for taking the time to review your experience with us at King Property Management. Our team thank you for your kind words, if you require further assistance please do not hesitate to contact us.
Kind regards,
King Property Management Team
★★★★★ 5/5
GoogleUsed them as a letting agent for my property, excellent service and very professional.
Pat · 16 April 2024
Agent replied · 15 June 2024
Dear Mrs Ruck,
Thank you for you for your generous 5-star review. Your positive feedback means a lot to us and reaffirms our commitment to providing excellent service to all our tenants and landlords.
We are thrilled to hear that you had a positive experience with us and that you are satisfied with the services we have provided. As a landlord, your satisfaction is of utmost importance to us, and we are delighted to know that we have met your expectations.
If you require our services in future, please do not hesitate to get in touch
★★★★★ 5/5
GoogleFantastic, profesional and friendly service. I can't praise this company enough, thank you all for your wonderful service this year and look forward to many more years.
Aaron · 16 June 2023
Agent replied · 15 June 2024
Hi Mr Watts,
Thank you for taking the time to review your experience with us at King Property Management. Our team thank you for your choosing a property with us. We appreciate your feedback.
Our team are on hand to assist, if you require any further assistance please do not hesitate to give us a call.
Kind regards,
King Property Management Team
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