Every review we hold for the St Anne's office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely awful and unprofessional estate agents. Had problems since day one with this unprofessional outfit. Zero help with any maintenance issues. The 'emergency contact' number goes to nothing on whatsapp or text which they inform you do in an emergency situation. Jokers. I always have to sort out any issues with the property with my landlord and this lot don't do anything or offer any help. On my first day of renting the property, the agent cancelled my moving in time within an hour of us moving in and I had a car loaded with stuff and we'd already set off. I posted an initial bad reviews of the business here on Google as we were waiting. When greeted by the estate agent, the first thing she did was have a major strop about my review before even offering any apologies with the changing of times. I'd had major surgery too at the time so was not ideal at all. Honestly, avoid these jokers. I've got no time or respect for them now as they obviously don't care about their jobs or take it seriously, I'm guessing the higher ups don't either and just want peoples money. AVOID AVOID AVOID!!!
Jimmy · 9 March 2023
★★★★★ 1/5
GoogleI am a neighbour to one of the properties that Martin & Co "manage" and have endured high-frequency noises from the intercom for over 6 months. I work and live from home so this is really affecting me (headaches, irritation, and tinnitus) and I don't understand how the tenants at the property are managing with the noise considering I am across the road (unless the trajectory of the intercom only affects my flat)! This issue has been reported more than 5 times in the first 3 months to the letting agent. Although I have had responses from the letting agent that contractors will look into it, there has been no solution in all that time. Since then I have been submitting recordings to the Council via a Noise Pollution complaint and app to try and get an actual fix for the property they manage which is just ridiculous. I'm now even considering moving home due to this issue. If you were considering this agent I would strongly recommend looking at professional agents to do the job. The bottom line is I certainly wouldn't be impressed with the services or responses as a tenant or a landlord.
Margarita · 28 February 2023
★★★★★ 5/5
GoogleWow...what can I say about st annes branch..great helpfully nothing is ever to hard to sort out..now jenna is my angel..work wife..great personality in hours and out of hours if needed..she is a great asset to martin&co nothing is ever out of reach for this lady..pleasure to work for.xx
Simon · 11 December 2024
★★★★★ 1/5
GoogleI am a neighbour to one of the properties that Martin & Co "manage" and have endured high-frequency noises from the intercom for over 6 months. I work and live from home so this is really affecting me (headaches, irritation, and tinnitus) and I don't understand how the tenants at the property are managing with the noise considering I am across the road (unless the trajectory of the intercom only affects my flat)!
This issue has been reported more than 5 times in the first 3 months to the letting agent. Although I have had responses from the letting agent that contractors will look into it, there has been no solution in all that time. Since then I have been submitting recordings to the Council via a Noise Pollution complaint and app to try and get an actual fix for the property they manage which is just ridiculous. I'm now even considering moving home due to this issue.
If you were considering this agent I would strongly recommend looking at professional agents to do the job. The bottom line is I certainly wouldn't be impressed with the services or responses as a tenant or a landlord.
Margarita · 31 January 2023
★★★★★ 5/5
GoogleCaitlin is really helpful and efficient. The moving-in process is fast and hassle-free. Caitlin took care of our needs. Kudos!
Faye · 22 December 2023
★★★★★ 5/5
GoogleComprehensive process but worth it. Had enough support from the agency(Jenna) which made the whole process less stressful.
Akwasi · 10 November 2025
★★★★★ 5/5
GoogleMartin & Co have always on the button for me
Oliver · 6 January 2025
Agent replied · 1 January 2025
Hi Oliver,
Thank you for your great feedback! It’s fantastic to hear that Martin & Co has consistently met your expectations. We strive to be dependable and efficient for all our clients, and your kind words mean a lot to us.
Best regards,
The Martin & Co Team
★★★★★ 4/5
GooglePhone lines are continually busy..although On the whole a Good service.
Peter · 17 December 2024
Agent replied · 1 January 2025
Hi Peter,
Thank you for the feedback. We always strive for a 5* service so it's good to hear areas where we can improve. We have some excellent new team members starting with us in January 2025 and this should help ensure more availability on our phone lines going forwards.
Best regards,
The Martin & Co Team
★★★★★ 5/5
GoogleI've been with Martin & Co for bout 5 years now, and Jenna Perry has always been amazing with me, always been considerate understanding and professional. I could not recommend anyone better myself.
Scott · 15 April 2025
★★★★★ 1/5
GoogleAbsolutely atrocious customer service. I even informed my landlord directly that it was in his interest to find another agent to manage the property. Numerous complaints regarding the property, not to mention the fact I was charged outrageous fees for a broken electricity meter, I had to subsidise an electrician myself to confirm this as Martin and Co completely refused to assist. Furthermore, I have been out of the property for 15 days, and check out has only just been done today, but is still not complete. If you love stress, sleepless nights, and incompetent staff, look no further! Avoid unless absolutely necessary.NegativeQuality
Lianne · 11 June 2022
★★★★★ 5/5
Googlegreat experience and lovely customer service, jenna was especially helpful!
Rebecca · 13 December 2024
Agent replied · 1 January 2025
Hi Rebecca,
Thank you for your kind review! We’re so glad to hear you had a great experience and that Jenna’s helpfulness and customer service stood out. She takes pride in providing the best possible support, and your feedback will mean a lot to her.
Best regards,
The Martin & Co Team
★★★★★ 5/5
GoogleJenna was very helpful when finding a property for me, would highly recommend.
Josh · 11 January 2024
★★★★★ 5/5
GoogleIt’s a pleasure getting out of bed in the morning knowing I’m in great hands. 10 out of 10. Got to hand it to Jenna knows her stuff very pleasant and totally committed to the cause. Go J Lo.
Chris · 11 December 2024
★★★★★ 5/5
GoogleFantastic service from Martin & Co in Lytham St Annes.
I would highly recommend this office for buying, selling and renting.
Beryl · 19 April 2024
Agent replied · 24 April 2024
Thank you so much Beryl, you are an extremely valued client.
★★★★★ 5/5
GoogleMy experience with Martin & Co was truly made a breeze due to the woman I spoke with, Jenna! She was extremely helpful and friendly in helping meet my needs and is a credit the company.
Joshua · 11 December 2024
★★★★★ 5/5
GoogleJenna and Caitlin made life so much easier!
Callum · 4 October 2023
★★★★★ 5/5
GoogleExcellent service, finding good tenants for our property. No unnecessary delays, excellent presentation of the marketing material, and a friendly thorough process that keeps all parties happy. Well done Jenna!
Adil · 5 December 2024
★★★★★ 5/5
Googleexcellent service by martin and co
Elliot · 11 September 2025
★★★★★ 5/5
GoogleJo was amazing form start to finish
Very easy to work with
And communication was easy as we always got jo on the phone
I wouldn’t hesitate in recommending her
And if I’m the future we ever decide to sell
Jo will be our 1st and only choice
Richard · 27 December 2023
★★★★★ 1/5
GoogleIt's been weeks since I've had problems that needed fixing, one of which they claimed would be done May 1st. It's now July 27th so do the math. They're so lax you'd think they were on holiday without a care in the world about servicing their customers. It's like they expect YOU to chase them up for problems they created.
A · 17 December 2022
★★★★★ 1/5
GoogleIt's been weeks since I've had problems that needed fixing, one of which they claimed would be done May 1st. It's now July 27th so do the math. They're so lax you'd think they were on holiday without a care in the world about servicing their customers. It's like they expect YOU to chase them up for problems they created.
Theo · 30 November 2022
★★★★★ 5/5
GoogleThank you for helping me move into my new house! So happy with everything
Thanks to all the st Anne’s office
Zoe · 31 March 2023
Agent replied · 7 April 2023
Thank you so much Zoe
★★★★★ 5/5
GoogleI had a fantastic experience dealing with Jenna. Communication was top notch, she went above and beyond to help me and was both friendly and approachable the whole time, she truly is an asset to the company and I would definitely recommend.
Peter · 10 January 2024
★★★★★ 5/5
GoogleJenna found us a tenant very quickly, made the whole process happen smoothly, always able to contact her, which is very important to me and prospective tenants, will definitely be using there service again.
Westsideway55 · 2 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
