Martin & Co St Annes reviews

★★★★★ 5/5

Google

We recently bought our lovely new house through Martin & Co, and specifically Tanya Tudhope at the St Anne’s branch. From start to finish, it felt like Tanya was working for us. She kept us in the loop with what was going on up and down the whole chain, and was always one step ahead of our own agents (who won’t be getting a review but that’s another story). Considerate and personable Tanya was available and efficient, helping to make the whole process as smooth as it can be. She genuinely seemed excited for us when we went to pick up the keys. When we popped in the shop to say thank you a week or so later, we witnessed her calmly and professionally explaining the whole buying & selling process to a couple of first time buyers. Listening to her explaining the whole process reminded me of how time consuming and risky the process is until the contracts are exchanged (and one I don’t want to repeat for many years) but honestly with Tanya by their side, I knew that they would be guided through it step by step. I’ve never had an agent who I wasn’t directly paying for be so attentive and considerate. Thank you Tanya, and thank you Martin & Co.

A&G · 31 March 2026

★★★★★ 5/5

Google

I have to say im really pleased how things are being run at the moment...and i have to also say if im totally honest it wasnt always that way for me..ive had quite a few problems in the past...but...since things have changed ....i have found ...it great... I have been dealing with Jenna Parry..for any problems i have concerning this property...and have found her to be a breth of fresh air....nothing is to hard or difficult for her to do...she listens...and most important gets things done...and always keeps me updated... I have also found that in the past i didnt have a connection with my landlord......as my landlord doesnt live round here....so could never communicate properly if things needed doing.....even through the letting agency missed comunication sometimes nothing in the past But jenna really has helped with this and i feel a lot more settled knowing ..i can comunicate through her and i feel she looks after both partys not just the landlord ..Just like to thank Jenna for everything she has helped me with so far......one happy tennant 😁😁⭐⭐

Fiona · 3 November 2025

★★★★★ 5/5

Google

I personally dealt with Urszula Dabrowska and honestly I have never spoke with a nicer person! She has been so helpful to me and helped me with the house that we are picking the keys up for in the morning! 5 stars and I would give more if I could! Thank you so much Urszula!

Melissa · 25 April 2025

★★★★★ 1/5

Google

I wouldnt even rate 1 star. I viewed a property, got in touch with the office and completed the application process whilst still at the property. I was then dealing with tamira and was told I would be passed over to the property manager to proceed in renting. After a few days i hadn't heard anything back so I contacted the estate agents again. I was then told that the property manager is now away for a week. After 2 weeks of me waiting for a response, despite ringing and enquiring multiple times what was happening with the property, they eventually informed me that they had actually proceeded with someone else instead. I also had another viewing booked for another property, due to the lack of updates with the 1st and the urgency of needing to move. My appointment was pre booked with adelaide for the afternoon as I was travelling 3.5 hours via public transport to the viewing. No one arrived to the appointment and upon ringing the office to enquire where they were, they had informed me that no booking had been made & there must of been a mix up and there wasn't anything they could do. Wasting my time, effort and money. This compnay has a Sincere lack of professionalism and communication.

K · 12 November 2025

★★★★★ 5/5

Google

I can't speak highly enough of how positive, lovely, and warm our estate agent was, Jenna! From the moment we viewed Jenna made everything feel so easy and straightforward. She was incredibly reassuring, answering all our questions with patience and clarity. Her kindness and welcoming nature truly made the entire experience a breeze. It was a comfort to know we had someone so genuinely supportive guiding me through every step. Thank you, Jenna, for making this process such a pleasant one!

Sean · 3 April 2025

★★★★★ 5/5

Google

Outstanding service ! I found the online form filling quite daunting due to having long covid. Explained this to Urszula and she said come in branch and she would talk me through it.If you are looking for a professional service tailored to your individual needs this is the place. I'm in my new home thanks to Urszula who helped me every step of the way .Dave P

David · 31 July 2025

★★★★★ 5/5

Google

I’m truly grateful for the wonderful support I received during my rental application process. Jenna was incredibly helpful, kind, and responsive, always making sure everything went smoothly. Their professionalism and genuine care made the whole experience easy and stress-free. I would gladly recommend their services to anyone looking for a trustworthy and supportive property agent. ⭐️⭐️⭐️⭐️⭐️

Melvin · 2 November 2025

★★★★★ 1/5

Google

A disgusting way to treat a new mum! My daughter gave birth to twins in February and I think the stress she has been put under due to incompetence of Martin & Co St Annes is disgusting. In short, she has been reporting damaged pipes at her rented property which is managed by Martin & Co which cause her garden to flood on a daily basis since the start of January. We have lost count of the amount of times we had follow up this repair to no avail. On Saturday the whole drain fell from the wall leaving a gaping hole and no way of drawing her bath, sink, washing machine. Her neighbour is understandably concerned about the water seeping in to his garden, which is loading more stress on to her and still no sign of a repair man. I am absolutely astounded and furious that my daughter has been caused so much unnecessary trauma at an already stressful time in her life and let’s not think what could have happened if my grandsons were outside in their pram when the whole cast iron pipe fell. The staff at this branch have no taken any responsibility, Jack, Caitlin and Jenna have all dealt with my daughter regarding this issue and not one person has tak en the initiative or the responsibility to sort this for her.

Molly · 5 April 2023

★★★★★ 1/5

Google

Still yet to receive any positive interactions from this company. I've received nothing but poor manners, very little help and unprofessional attitudes. I always have to go to my landlord for help as this lot don't help with any issues regarding the property, very, very slow. Emergency contact number for any immediate situations doesn't work. I've had previous agents mess me about and demand negative reviews on here to be taken down before any help has been offered. I'd seriously avoid this estate agents. I'm gutted my landlord uses them as I have to contact them from time to time.

J · 18 June 2025

★★★★★ 5/5

Google

I highly recommend Urszula at St. Anne’s Office. She is exceptionally dedicated and consistently goes above and beyond to ensure her clients needs are met. Her professionalism and commitment are truly commendable. Five stars well deserved!

Sebastian · 1 May 2025

★★★★★ 5/5

Google

Jenna was very helpful when I was struggling with the application she was amazing. Very polite and professional when I went into the branch. Thank you very much for all your help Jenna!

Caitlin · 23 March 2026

★★★★★ 5/5

Google

I am pleased with my experience so far. Jenna has been a really big help and has pushed to get us into our property in time for Christmas. She has been very responsive and helpful. I couldn't have asked for more. Thank you.

Amy · 6 January 2025

★★★★★ 5/5

Google

Jenna manages our property and she has always given us a great service. She keeps us informed and is easy to contact. She goes above and beyond to make renting our property smooth and stress free. Thanks Jenna and team :)

Rooms4Roost · 6 January 2025

★★★★★ 5/5

Google

Fantastic service from the viewing to me moving in Very helpful staff and nothing to much Faye was fantastic and so was Urszula They honestly can't do enough for you

Mark · 3 May 2025

★★★★★ 1/5

Google

The most appalling agent I have ever had the misfortune to deal with. I rented a flat from them for two years. I was left with a door, my only access to the property, which did not lock. I am in my 70s and live alone. They put me as well as my possessions at risk of harm and theft. When I tried to explain the situation I was mocked and ridiculed in the street. The manager would not accept or return my phone calls. I was forced to move my bed out of the minuscule bedroom and into the living area for half of the year due to cold and damp which was never rectified. The last straw was when the abusive member of the staff phoned me and again was insulting. Enough is enough! Eventually I was done with them; or so I thought; but now I am trying to get my deposit back but they are just giving me the run around. I have learned that personal information, which incidentally is untrue, has been passed on to others. They are refusing to give me the owner’s contact details (which he actually gave me when he first took over the property, but sadly I got rid of when I left) which they say they are not allowed to pass on. This is wholly untrue. The law states that I have a right to this information and therefore they are in breach of the law if they withhold it. From my personal experience I have found that they have no respect for their tenant, the law, the truth, or the properties they manage. I did, with difficulty access the owner’s email address and have appealed to him to intervene thinking that he would want to protect the reputation of his business (if it is not already too late). The time that has passed since I contacted him is more than enough for him to have returned my deposit and dealt with his unprofessional personnel. I know flats are increasingly difficult to find and Martin and Co seem to have more than their fare share of those advertised, but if you can rent through ANY OTHER agent I would very strongly advise you to do so. Needless to say I will not let the matter of my deposit rest until I get it back; no matter how long it takes!

June · 24 July 2024

★★★★★ 5/5

Google

We are looking for 3 BHK house and we came in contact with Jenna from Martin and she is absolutely amazing throughout the process.from the viewing property to get the keys in our hand she is always there to help us and we couldn’t find any better person than her. Thank you so much Jenna and Martin & Co .

Akshay · 3 April 2025

★★★★★ 5/5

Google

Jenna was really helpful throughout the whole process, always answering emails and questions really quickly. Thank you for all your help Jenna!

Abbie · 9 June 2025

★★★★★ 5/5

Google

Great experience dealing with Martin & Co again. Thanks to Jenna and Hayley for great professional, friendly and knowledgeable service. Highly recommend!

Raymond · 3 May 2025

★★★★★ 5/5

Google

We both would like to say a massive thanks to Martin Co Estate Agents, especially Georgina Evans for her professional manner, advice and prompt communication while dealing with our purchase. No matter what difficult questions we put forward it was dealt with quickly and promptly.

Paul · 31 July 2025

★★★★★ 5/5

Google

Extremely polite, very very thorough, a credit to Martin & co, proud to be a Martin & co tenant. Highly recommend Abbie

Sam · 13 February 2026

★★★★★ 5/5

Google

I had the opportunity to interact with Jenna, the landlord of a charming 3-bedroom house, and her warmth truly stands out. From our first meeting, it was clear that she is deeply committed to creating a welcoming environment for her tenants. Jenna took the time to explain every detail of the home and is always available for any questions or concerns, making communication easy and enjoyable. Her thoughtful touches around the property reflect her dedication to maintaining a comfortable living space. Renting from Jenna feels more like a partnership than a transaction, making the experience delightful for anyone lucky enough to call her property home. Hiba.

Hiba · 23 October 2024

★★★★★ 5/5

Google

Couldn’t recommend Martin and co for anyone looking to rent or buy we had Jenna she was so lovely and friendly made it feel like a very easy process we move in on Friday and we cannot thank Jenna enough for her efforts making it smooth and quickly!

Elliott · 13 May 2025

★★★★★ 5/5

Google

Smooth transaction and never had any problems with them. Property was very clean and presentable when we do viewings. They always get in touch via call or email, and responds promptly. Great job to the team.

Merry · 17 April 2024

★★★★★ 5/5

Google

Very thankful to have had such an easy process due to Jenna she was very welcoming and helpful nothing was ever to much trouble. Overall made my experience very easy and straightforward. Thanks again Jenna 10/10

Khye · 28 March 2024