Trusted Agent profile · St. Andrews
★★★★★
1,563 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,563 reviews on two platforms, including 28 Google reviews rated 4.2.
Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
5/5
TrustpilotMy property relationship manager…Gabrielle Kirkness
My property relationship manager Gabrielle Kirkness prompty connected me to a contractor who was able to rectify the fault on my patio door . I’d tried to effect a repair but the contractor was able to fully adjust door settings . All done in a short time at my convenience.
Thank you, Mr Peace, for this excellent review. We will pass this onto Gabrielle and the Team.
5/5
TrustpilotLeigh Daniel is an absolute rockstar at..
Leigh Daniel is an absolute rockstar at her job! She doesn't just meet expectations; she exceeds them with flying colors. Her level of understanding and kindness is unmatched, making the whole process smooth and enjoyable. Leigh's sharpness and amazing personality shine through in every interaction, making her a standout agent at Dj Alexander. Trust me, when Leigh is on your side, you know you're in good hands!Dj Alexander is the real deal, offering properties for every taste - modern, cozy, or luxurious. What sets them apart is their genuine and welcoming approach. The team is like your favorite neighbors - friendly, warm, and trustworthy. You can rely on them completely. Dj Alexander is the top choice for a letting company you can trust.
Thank you, Chiaza, for this excellent review. We will pass this onto Leigh and the Team.
5/5
TrustpilotAlison from DJ Alexander Edinburgh has…
Alison from DJ Alexander Edinburgh has been an outstanding contact since we moved into our new flat. She's been quick and efficient in addressing any concerns we've had, making sure everything was handled smoothly.Alison's proactive communication and commitment to our comfort have made the transition into our new flat stress-free. It's clear she takes pride in her work and truly cares about the properties and tenants she manages.We highly recommend Alison and DJ Alexander for anyone looking for a reliable and attentive property manager. Thank you, Alison, for making our move such a positive experience!Logan & Brandon
Thank you, Logan and Brandon, for this excellent review. We will pass this onto Alison and the Team.
5/5
TrustpilotSuperb Support and Service from Chris and Gill
I had an amazing experience with DJ Alexander, thanks to the incredible help from both Chris and Gill. They were both super nice and went out of their way to make sure everything was handled smoothly. From answering all my questions to providing support throughout the entire process, they made moving so much easier.Chris and Gill were always available, professional, and genuinely cared about making my experience a positive one. I couldn't have asked for better service.Thank you both for all your help! I highly recommend DJ Alexander, especially if you have the pleasure of working with Chris and Gill.
Thank you, Abel, for this excellent review. We will pass this onto Chris, Gill and the Team.
5/5
TrustpilotMoving home
In what can be a very stressful experience of moving home, this was not the case with DJ Alexander’s as the process was simple and easy. Our property manager Katie was extremely helpful throughout the process and was attentive to our needs and was helpful with any queries or issues we had.
5/5
TrustpilotGreat experience
We had a great experience with DJ Alexander, especially with Karolina who was incredibly helpful throughout the process of setting everything up for our new rental. She made the whole process feel really fast, easy and straightforward. We would definitely recommend DJ Alexander to anyone looking for a rental!
Thank you, Lauren, for this excellent review. We will pass this onto Karolina and the Team.
5/5
TrustpilotD J Alexander Lettings - A professional experience
D J Alexander Lettings, Edinburgh, have been thoroughly professional throughout the rental process. We have found all members of staff that we have dealt with extremely helpful, efficient and very clear in all aspects of their communication with us. A special thanks to Gill Robertson‑Cree who assisted us through the application process. She had a wonderful manner and answered all our questions competently. We would have no hesitation in using D J Alexander in the future or recommending them to others.
Thank you, Sandra, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotI had a fantastic experience with DJ…
I had a fantastic experience with DJ Alexander in Glasgow. Ailie and Diane were both incredibly helpful, professional, and supportive throughout the whole process. They kept me updated every step of the way, answered all my questions quickly, and made everything smooth and stress-free. Their friendly approach and attention to detail really stood out. I’m very grateful for their excellent service and would highly recommend DJ Alexander, especially Ailie and Diane, to anyone looking for a reliable real estate team in Glasgow.
1/5
TrustpilotI hate to leave bad reviews, but I'm left with no choice in the case of DJ Alexander
TLDR; do not maintain rental properties, incapable of holding a simple file for the property they are supposed to be 'managing', let out properties in disgusting conditions. My partner had the pleasure of finding a used condom upon entering the flat for the first time.DJ Alexander have proved to be the most incompetent letting company in the UK over the past 2 and a half years. As a tenant for a flat DJ Alexander were 'managing' here is what you can expect:1. DJ Alexander noted multiple issues inspecting the flat prior to it being let out to us. 2 and a half years of complaints later and these issues persist along with the side effects of them not being fixed. This has ended up costing severe detriment to the quality of life for tenants and a cost to the landlord to fix issues which have been left to fester and grow. Each yearly inspection they did their 'tick box' exercise of looking around and logging exactly the same unresolved issue as the year before saying 'they'll get someone to look into it'. Nothing ever get's fixed.2. Upon entering the flat we, as tenants, diligently went through the flat noting all issues and logging in the DJ Alexander maintenance portal. All issues were closed down by DJ Alexander without ever being addressed. Disgraceful. The time we have taken to log issues for our landlord has been disregarded.3. We rented a property that for extended periods had no use of the en-suite shower, no hot water, gas leak, corroded gas flue, smell of raw sewerage in the upstairs bathroom and master bedroom, broken electrics in the whole living area, severe leak from upstairs bathroom pouring water down into boiler room. All without any reduction in rent from DJ Alexander. 4. They refused to return our deposit despite us enduring the above, and cleaning meticulously throughout. The property was left in a far cleaner condition than when we moved in. Yet we were still charged. We paid to have all soft furnishings professionally cleaned prior to moving out. The incompetent chap who dealt with our Checkout was made aware of this, however still instructed the same cleaning to be done again charged out of our deposit.Be wary as this company seems to have miraculously improved their trustpilot score. Are a number of legitimate reviews being removed? As I have said above we have photographic documentation to prove the catastrophic failings of DJ Alexander and hope those who read this review have not yet committed themselves into a contract with this despicable company.
Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotEve Mack was our property manager and…
Eve Mack was our property manager and helped us throughout the entire process! Her assistance was very much appreciated :)
Thank you, Mia, for this excellent review. We will pass this onto Eve and the Team.
5/5
TrustpilotImproving support
The support we have received from the property team recently has been great. When we had a plumbing issue at our flat in Newington, our Property Relationship Manager, Gabrielle Kirkness, was prompt and proactive in suggesting solutions. This made a potentially stressful situation much easier to manage and resolve.
Thank you, Nikolaos, for this excellent review. We will pass this onto Gabrielle and the Team.
5/5
TrustpilotViewed a property with Giulia…
Viewed a property with Giulia Ceccarelli at the Edinburgh office who was extremely helpful and knowledgable. Not only does Guilia have in-depth knowledge of the local buying and selling market, she also has plenty of knowledge about managing rental properties. Her insightful recommendations and expert guidance were invaluable. I would recommend Giulia to anyone looking for a viewing agent who goes above and beyond to provide exceptional service. Thank you again for your outstanding work, Giulia!
Thank you, Dora, for this excellent review. We will pass this onto Giulia and the Team.
5/5
TrustpilotExcellent Experience
We recently had a property inspection conducted by Jenn, and it was an excellent experience. Jenn was punctual, courteous, and professional throughout the visit. She was kind and very cooperative, and we had a nice chit-chat with her, making it feel like a pleasant visit from a guest. Jenn listened to us attentively and ensured that we weren't facing any issues with the property. Her friendly demeanor and clear communication were much appreciated. We have never had such a positive experience in any of our past property inspections. We feel fortunate to have such a dedicated and respectful property manager. Thank you, Jenn, for your wonderful service!
Thank you, Sudhan, for this excellent review. We will pass this onto Jenn and the Team.
5/5
TrustpilotThe staff members are an excellent team who really helped me
The staff who all helped me with my rental of a property were great,Oliver and Patrick who were responsible for showing me the apartment and helping with the procedures.I particularly want to mention Erin French, based at the Edinburgh office. She was really helpful with the financial procedures - there were moments (often) when I was a bit confused, Erin had tremendous patience and gave me sincere help with all the steps to achieve obtaining the property I wanted to rent. I could not have done it without Erin’s help.Thank you Erin and all the team at DJ Alexander.
Thank you, Bruce, for this excellent review. We will pass this onto Erin and the Team.
1/5
TrustpilotChose any other company!
I decided to rent my flat out whilst travelling and chose DJs as they were a big name and after meeting one of the sales agents, I thought they seemed great. I honestly had an awful experience with them - over the 6 weeks my flat was marketed, I had to speak and deal with over 7 different people. The flat fell through over 4 times and communication was poor throughout this time. They continually took my flat off the market before a deposit had been paid which led to delays in renting. I switched to another company as a result who found me great tenants within the week. Overall they cost me more than £2000 in lost rent money. Edinburgh has a great market and my flat is a nice 2 bed. There was no apology and they also refused to share their marketing pictures with the new company which caused further delays. I would strongly advise anyone considering using them, not to.
Dear Elizabeth, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotGiulia Ceccarelli
Giulia is an incredibly knowledgeable and interpersonal member of the DJ Alexander sales team. She has an in-depth understanding of the Edinburgh property market and takes the time to listen to what clients are looking for. Giulia was extremely proactive in assisting us, demonstrating her dedication to her role and her clients. Giulia clearly has a passion for property and a wealth of experience from managing, renting and selling; meaning she can advise not only on the particular property in question but also the additional considerations clients may need to take into account which are specific to certain areas, for example, any restrictions concerning the modification of rooms or the day-to-day management of properties in the Edinburgh area. This is immeasurably helpful to clients looking for their new property, particularly those new to Edinburgh.
Thank you, Murchadh, for this excellent review. We will pass this onto Giulia and the Team.
5/5
TrustpilotI can not thank the team especially…Excellence found within the team at D.J.ALEXANDER
I can not thank the team especially Gill for all the support, guidance and voice at the end of the phone and email, the service provided has been 5 star with a helping hand along the way any time I needed any support, I can not recommend this service and its team more highly. again thank you for the support with information, contracts, gas and electric, billing as well as permission to make changes to the environment. I will miss the email correspondence and the supportive voice at the end of the phone but i know where i am coming back to if my circumstances change 5 star rating from me 10/10 thank you all at D.J.ALEXANDER
Thank you, Philip, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotVery Good Experience
I had occasion to contact several staff at both Byres road in Glasgow and the John Cotton Centre in Edinburgh by phone and email regarding a rental property and found them uniformly friendly and very helpful. I'd like to give a special mention to Chloe Mitchell who supported us through the latter stages of the tenancy agreement. She responded quickly to all queries, and was both helpful and reassuring, and committed to getting things organised for us (not so easy when one family member was in Thurso!). I felt she took a personal interest and I'd like to thank her for helping us to secure the tenancy agreement. Thank you, Chloe!
Thank you, Helen, for this excellent review. We will pass this onto Chloe and the Team.
5/5
TrustpilotVery positive experience with the agency owing to the property manager - Johan
I was exceptionally satisfied with the service provided by DJ Alexander. I was particularly impressed with the support and communication with Johan - the end of tenancy property manager. Very professional, efficient and dedicated. As I had not a very great experience with other agencies in the past, before I started the process of vacating the premises, I was very sceptical, because I did not believe that an agency could be fair and refund the whole deposit for a perfectly cleaned flat left in perfect condition. Fortunately, I was very positively surprised. I was treated very fairly. The moving-out process managed by Johan was smooth and well-organized, and any concerns have been promptly addressed. I have received my deposit in 100%. It was evident that the DJ Alexander agency prioritizes the needs and satisfaction of their clients. Overall, my experience with DJ Alexander has been faultless. I would not hesitate to recommend their services to anyone seeking a reliable and professional letting agency. Thank you!
Thank you, Lukasz, for this excellent review. We will pass this onto Johan and the Team.
5/5
TrustpilotOutstanding customer service
I am a current DJ Alexander tenant and am leaving the property due to health issues and not any issue with flat . I have been worrying about the checkout procedure and the things that I need to sort and put in place to end the tenancy . So I called the office today to discuss the issue and was put through to Gemma in the Edinburgh office . I explained the situation as best I could and Gemma was brilliant she listened to my concerns , put my mind at ease and explained in detail what I could do to remedy the situation. I phoned close to closing time and even so there was no rush and she took the time to help me . I now feel much happier after the call and know exactly what I need to do . Gemma is truly a credit to DJ Alexander .
Thank you, Sam, for this excellent review. We will pass this onto Gemma and the Team.
5/5
TrustpilotAlisha was very thorough and listened…
Alisha was very thorough and listened to my issues raised during the propwrty inspection. Very professional.
Thank you, Michelle, for this excellent review. We will pass this onto Alisha and the Team.
5/5
TrustpilotThank you Elaine
I have been searching for a flat for over a month since I moved to Edinburgh and have met a lot of agents but my experience with Elaine was the best as she was helpful from the beginning till the end, supporting and providing the necessary help and advising along the way. I got the flat with her help and Elaine was always there to answer all my questions and guide me throughout the whole process. Thank you Elaine!
Thank you, Akmaral for this excellent review. We will pass this onto Elaine and the Team.
5/5
TrustpilotQuick on their feet and helpful
The Edinburgh sales team were wonderful - my flat was promptly on the market and sold within a week! Stephen was my main contact. I found him professional and pleasant - nothing was ever an issue. He kept me updated throughout and made it such an easy process. He really went above and beyond to make sure I was comfortable and provided a helpful sounding board at each stage. James managed the viewings. As soon as the advert went live viewings started being booked in. I was really impressed by the pace he had people in and looking around. Finally Sara provided the marketing pack. It was polished and really did show the property in the best possible way. I had one small piece of feedback and she turned it around the same day to get the advert online.
Thank you, Lisa, for this excellent review. We will pass this onto Stephen, James, Sara and the Team.
5/5
TrustpilotProfessional and efficient.
Having had a really positive experience with DJ Alexander as letting agents it was easy to use them as estate agents when selling my property. Once again they did not disappoint. Connor McNulty and Ruth Woodcock of DJ Alexander, Byres Road, Glasgow were amazing. They took care of everything. I live quite a distance from my property so I really needed people who I could rely on. No question was considered too silly and they always got back to me promptly. If I were to need their services again, I would not hesitate to use them.Thanks Connor and Ruth, you were both fantastic.
Thank you, Karen, for this excellent review. We will pass this onto Conor, Ruth and the Team.
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