Trusted Agent profile · St. Andrews
★★★★★
1,583 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,583 reviews on two platforms, including 28 Google reviews rated 4.2.
Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
5/5
TrustpilotA Great Sales Team
I have nothing but praise for the Sales Department at DJ Alexander. Melinda Illes saw the sale of my property through with great efficiency and her colleague, Ashleigh Love, kept me updated every step of the way. Abby Grigg also put together a beautiful sales brochure. What a team! I owe them so much THANKS!!
Thank you, Dorothy, for this excellent review. We will pass this onto Melinda, Ashleigh, Abby and the Team.
5/5
TrustpilotGemma was brilliant with helping us…
Gemma was brilliant with helping us secure our dream apartment. Many thanks to gill and Gemma 😀
Thank you, Lizzie, for this great review. We will pass this onto Gemma and the Team.
5/5
TrustpilotAngie has been assisting us with some…
Angie has been assisting us with some small maintenance issues in our new rental property and she has been fantastic - really efficient and helpful! Much appreciated.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
1/5
TrustpilotA company completely ignore tenant
Arrogant letting company with no service Tried to contact 3 times get 1 response that didn't answer me any questions about dog friendly flat. Seem they don't have any but didn't bother to advise, I will try my best to avoid any flat from this company. No body know if they will just ignore your request when you need their response for maintenance or deposit refund. So I shared my experience hope this help others tenant when they looking for flat.
Hi, if you would like to contact me direct with any issues I am happy to look into them. Please contact me at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
4/5
TrustpilotProfessionalism top notch
Professionalism top notch, timing and follow up exceptional. Carol Clark was just amazing. Guided us Tru out the whole process. Reliable is just d word
Hi, thanks for the great review, I will make sure to pass this onto the team.
1/5
TrustpilotDJ Alexander aka Sharks
DJ Alexander is a shocking company. They try to take money from deposit to cover wear and tear which is illegal and when I questioned this I was told that if I dispute this then I could loose more money. Bullyish tactics! I was initially with Braemore who were fabulous. DJ Alexander have no care for tenants
Dear Victoria, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
1/5
TrustpilotThe worst experience I’ve ever had with…
The worst experience I’ve ever had with an agency. I’ve been a landlord for over 30 years and never had such a dreadful experience. Both myself and the tenant aren’t happy with their communication skills, they have no idea what is going as there are so many different departments and when they quote you on maintenance work they over charge you a ridiculous amount. Beware because even though they say they will try to help you out if your not happy with the 12 month contract this is untrue and I’m now having to fully manage my flat but pay for their services. Please DO NOT USE them .
Hi, thanks for the feedback and I am sorry you are experiencing this. I will look into this for you but if you would like to contact me direct please do at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotWould avoid at all costs if they didn't monopolise letting properties
*UPDATE*We've now been here for five weeks. Exactly two weeks ago, we've requested a £200 reimbursement for all the cleaning we had to do that should have already been done prior to the start of our tenancy and THEY ARE NOT RESPONDING TO OUR EMAILS OR CALLS.*********************It's nearly been three weeks since we've moved in (partner & myself) and we haven't received an inventory so we've had to hold on to all the landlord's junk that's been taking up space. The staff take ages to respond on email and when we call there's never an immediate answer - it's always something like "we'll follow up on that". I don't know what on earth the staff are doing for anything to take this long. The staff member we're emailing would selectively reply to our requests and just ignore some, then not warn us when she'd be out of office nor give us a time when she'd be back to take care of our queries (or even do something as simple as passing our requests to another colleague while she's gone) - it would be nice not to be left waiting indefinitely when it's already been weeks of no responses. And that's not even as bad compared to one staff member who just wouldn't reply to our emails at all.When we moved in, the flat was not cleaned properly (they said it was just bits "here and there" but it absolutely wasn't) and they assured as that cleaners will arrive on the day of moving in, but no cleaners ever arrived (after that, they followed up by saying that they may take up to a week to come over and never gave us an appointment time like professionals should) so we ended up having to clean everything ourselves because we couldn't use the fridge or put a wash on otherwise. We're asking for reimbursement and it's nearly been a week with no response so I hope this review will do *something* - I really doubt they'll give us anything for the cleaning they should have already taken care of. We were also given the wrong flat number twice so changing our addresses with the GP etc was a pain. On top of that, they didn't even know where the gas and electricity meters were in the property!The staff don't look like they know what the f*** they're doing and are astonishingly comfortable rolling around like a fat cat on new lows of unprofessionalism. I have never been or heard of anyone this frustrated or ever received this bad a service from anywhere. It feels like they do the bare minimum to get by and that they just don't give a s*** about tenants. Avoid at all costs. Unfortunately, we haven't found a nicer flat and so we just have to deal with this now.
Hi, thanks for the feedback and apologies you have experienced this. I will look into this and come back to you separately. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent service - from letting through to sales
After disappointing service from another company, we moved to DJA who managed the letting of our flat for a number of years. When the time came to sell the flat, DJA seamlessly went from letting agent mode to estate agent mode and made the whole process effortless. This was especially helpful seeing we live far away. Good communication, a good urgency about the whole process, well done them.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotI have been a Tennant of djalexander…
I have been a Tennant of djalexander since they took over from braemore and am currently using them to relocate .In my experience they have been positive and very helpful.Harry Gibson in particular has been a friendly,calming voice at the end of the phone in a very stressful time .Always quick to respond whether by email or by phone, I have been very grateful for his 'going above and beyond 'attitude in a tricky situation.Not what I expected from a bigger company, a genuine personal touch.
Hi, thanks for the great feedback and I am glad Harry was able to help.
5/5
TrustpilotLandlord for 25 years
We first let out a flat through DJA in 1996 and now let out four flats through them. They haven't been perfect - no organisation is going to get it right first time every time. But the fact we've stuck with them for over 25 years speaks for itself; and we have tried other letting agents on occasion, who have been a whole lot worse!Biggest gripe over the years was the performance of their in-house maintenance partner, Benaird, which charged high rates for poor workmanship. This appears to have been addressed, and the change of ownership with the system changes they're bringing in will hopefully iron out any other wrinkles.
Hi, thanks for the feedback and the great review.
5/5
TrustpilotLaura Mctaggart - The Best Property advisor !!!
Laura Mctaggart has done fabulous job in helping me to secure one of the much needed property I was looking for. She is a wonderful lady and keeps the communication ON until a conclusion is made. I had recently moved to UK and was new to the whole process but Laura helped me to understand and respond in timely fashion.Thanks a lot Laura and keep up the good work. - Manoj Kushwaha
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
TrustpilotGeorgia Phonecall
Georgia was really friendly and helpful on the phone. It was a great experience as sometimes I have difficulty making phonecalls and Georgia made it a very smooth process. Thank you!!
Thanks for the great feedback, I will make sure to pass this onto Georgia.
5/5
TrustpilotGreat customer service
I was assisted by Bayana Jambal at first on viewing the house. She has very good customer care.She will respond to every email that I send on enquiry then she transferred me to Dionne Carter. The journey was very thorough and very good.Dionee and Bayana thank you so much Thank you so much DJ Alexander you are the best.
5/5
TrustpilotI met Ryan Cochrane for a property…
I met Ryan Cochrane for a property viewing and he helped the process move very smoothly and very quickly. Helped us out with all our questions and facilitated a very easy renting process. Would definitely recommend to anyone looking to rent in Edinburgh.
Thank you, Doyle, for this excellent review. We will pass this onto Ryan and the Team.
5/5
TrustpilotRenting a flat with DJ Alexander
I rented this flat through DJ Alexander for 18 months. There were some glitches at the time of moving in, but these were quickly sorted, with Lisa Grieve in particular providing outstanding help and service. For the remainder of the rental, and including my move out, DJ Alexander was extremely responsive and provided excellent service I can recommend DJ Alexander very highly, and have since rented another flat through them.
5/5
TrustpilotNew flat
Dealt with Alistair and Laura, helped us with the viewing of the flat, and Laura was really helpful with applications etc, very patient but prompt in response and action if everything, very happy with the experience overall
Hi Sam, thanks for the great review, really pleased we could help you with the process and help you find a property. I will pass the feedback on to the team.
5/5
TrustpilotPROFESSIONAL ASSISTANCE
I must confess my appreciation for the prompt attention and assistance offered by the DJ ALEXANDER team, especially the likes of Kasper Eichelkraut, whose erudite and skillful assistance aided solutions to the electrical issues in my apartment. Your effort is worthy of emulation and more grease to your elbow. Kudos to the powerful DJ ALEXANDER team.
Thank you, Moses, for this excellent review. We will pass this onto Kasper and the Team.
5/5
TrustpilotVery grateful for the wonderful support…
Very grateful for the wonderful support of Maisie from DJ Alexander. She was professional, provided quick responses and was incredibly helpful. Thank you Maisie!
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotPatient and Helpful Sales Process
The sales process took much longer than anticipated through no fault of DJ Alexander. They stuck with me and were very patient with hiccups in the process. They were easy, friendly and positive to deal with and I would not hesitate to recommend them.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotMany thanks
Many thanks to Donna, Gill, Jemma and all the team!
Thank you, Stuart, for this excellent review. We will pass this onto Donna, Gill, Jemma and the Team.
5/5
TrustpilotZosia was brilliant very helpful
Thank you, Muhammad, for this excellent review. We will pass this onto Zosia and the Team.
5/5
TrustpilotI have dealt with DJ ALEXANDER for…
I have dealt with DJ ALEXANDER for about 12 years now with varied experiences however the last couple of weeks I have been dealing with Kirsten Marshall-Thomson regards to a bad end of tenancy situation . She has been so helpful and has answered very quickly every question I have put to her. Thank you Kirsten.
5/5
TrustpilotTHANK YOU DJ ALEXANDER
THANK YOU DJ ALEXANDER , I REALLY APPRECIATE YOUR EFFORT FOR ME GETTING THIS PROPERTY . I WANT TO THANK Christin Hunte and Mark Hall FOR THEIR EFFORT.I WILL LIKE DJ ALEXANDER TO BE MORE CONSIDERATE WITH NEW PEOPLE MOVING IN TO EDINBURG THAT IS SUFFERING FOR ACCOMMODATION , IF THEY CAN BE PRIOTY. THANK YOU.
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