Every review we hold for the St Albans office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAaron Turner at Strutt and Parker - excellent sales agent and negotiator
We don’t normally write reviews, but in this case, my wife and I were so impressed and happy with the service provided by Strutt and Parker, and in particular by Aaron Turner, that I felt I should, in the true spirit of reviews, to offer help to those who are seeking insight into Strutt and Parker!
Tim · 2 June 2026
★★★★★ 5/5
GoogleWe sold our house through Strutt & Parker and the entire process from start to finish was a breeze. I worked mostly with Sally, but the entire team were extremely helpful, very quick to respond to queries and resolve anything that came up along the way. Highly recommended.
Matt · 17 November 2025
Agent replied · 18 April 2026
Thank you, Matt, for your wonderful review! We're thrilled to hear that selling your house was a breeze and that Sally and the team provided you with reliable support throughout the process. Your recommendation means a lot to us and reflects our commitment to customer-centric service and honesty. Kind regards, Strutt & Parker
★★★★★ 5/5
TrustpilotStrutt & Parker Review
We engaged Strutt & Parker to sell our country house property in May 2023. This turned out to be a very difficult period for property sales. We felt S & P gave us every support during this time, with regular communication, realistic appraisals and an enduring interest. We didn't feel that we went 'stale' and throughout the process S & P continued to promote our property and seek a buyer culminating in a successful sale. We are so very grateful for all that the team did to achieve this. We would definately recommend them.
Kathy · 15 November 2025
★★★★★ 5/5
GoogleWe recently bought a house in Harpenden through S&P (Michelle). We found Michelle and her colleagues highly professional from bidding to completion and always felt like we were kept well informed.
James · 4 April 2026
Agent replied · 18 April 2026
Thank you, James, for your wonderful review! We're thrilled to hear that you found Michelle and our team highly professional and reliable throughout your home buying journey. Your trust in our customer-centric service means a lot to us, and we look forward to supporting you in the future! Kind regards, Strutt & Parker
★★★★★ 5/5
GoogleI cannot fault Strutt and Parker for their hard work and professionalism. They arranged several viewings, always gave us prompt feedback, were kind and considerate the whole way through and gave estate agents a good name! Big shout out to Michelle and Sally, who were amazing. I wouldn't hesitate to recommend them to anyone looking to sell their house. Many thanks to the Strutt and Parker family.
Elizabeth · 13 August 2024
★★★★★ 5/5
GoogleCompleted on our house purchase in Harpenden yesterday.
We had great service and lovely helpful staff in the Strutt and Parker office .
Thanks to all of you and especially Sally Hawthorn for the smooth running of our purchase of our new House .
Jackie and Andrew
Jackie · 12 November 2023
Agent replied · 11 November 2024
Hi Jackie and Andrew, thank you for your review! We are very proud of our Harpenden team and will be sure to pass on your feedback. Best wishes, Strutt & Parker.
★★★★★ 5/5
GoogleWe were very impressed with the service we received from Sally Hawthorne and her colleagues at Strutt & Parker when we were buying a property in Harpenden. Thet were unfailingly prompt and efficient in responding to our queries , and very friendly and helpful all round.
John · 12 November 2023
Agent replied · 11 November 2024
Hi John, many thanks for your review! Kind regards, Strutt & Parker
★★★★★ 5/5
GoogleI commend Sally Noakes and her team at Strutt and Parker for the excellent job they did selling our flat in Harpenden. The team were able to identify the perfect buyer for the property and ensure the sales process stayed on track despite the vagaries of the conveyancing system. I would highly recommend Strutt and Parker to all prospective purchasers and sellers.
James · 12 September 2024
★★★★★ 5/5
GoogleSally and Michelle were very patient and professional in managing a challenging sale process. Communication was proactive, timely and frequent. Sally and Michelle worked together effectively as a team, ensuring someone was always available to provide updates and discuss issues. The marketing materials were well produced, especially the 'virtual tour'. Highly recommended.
Jared · 24 December 2024
★★★★★ 5/5
TrustpilotThank you to Amy McMenemy
On behalf of my Husband & I, we wanted to extend our gratitude to Amy McMenemy in the proactive experience she provided for us throughout our journey to sell our property. We emigrated and left the sale of our home in the hands of Amy. In a somewhat tumultuous market, to say we were apprehensive about finding a buyer in a timely manner would be an understatement. It was through Amy’s tenacity and dedication from chasing every lead, to revisiting previously interested parties that she secured us a good buyer. We found her communication style extremely easy to work with, especially given we are now on the other side of the world. We have used Strutts for the last two sales of our properties & Amy exemplifies the great reputation they’ve built up over many years. Thank you Amy. We would personally ask for you next time should we return to the UK property market in future.Mr & Mrs Wilson.
Freya · 9 June 2023
★★★★★ 5/5
GoogleSally Noakes and all the team in the office in Harpenden were great in the sale of our property. They were a pleasure to work with on a very protracted sale and very helpful during the negotiating period and completion of the sale. Thoroughly recommend.
Mark · 20 March 2025
★★★★★ 5/5
GoogleWe are on our final stages of the sale of our home, Sally, Anne and Michelle have been a joy to work with. The communication and advice is excellent and they really care about what they are do. We could not recommend them highly enough. …
Tom · 18 August 2025
Agent replied · 18 April 2026
Thank you, Tom, for your wonderful feedback. We're thrilled to hear that Sally, Anne, and Michelle provided you with excellent communication and support during the sale of your home. Your recommendation means a lot to us and reflects our commitment to customer-centric service and reliability. Kind regards, Strutt & Parker
★★★★★ 5/5
GoogleWe spotted a beautiful house for sale with a Strutt & Parker sign outside. We got in touch and from the start Sally Noakes in the Harpenden office was polite, helpful and efficient. We decided to also use Strutt & Parker for our sale and also had great customer service from Shae Diaz in the St Albans office. The quality of the marketing on both properties was superb and the whole process was made easier for us by the teams at both Strutt & Parker offices. Very happy indeed!
Matt · 15 April 2024
Agent replied · 11 November 2024
Hi Matt, thank you so much for your feedback. We will certainly pass your comments on to Sally. Best wishes, Strutt & Parker
★★★★★ 5/5
GoogleSally is our go to expert on anything property wise in Harpenden. She is so helpful, knowledgeable and friendly that makes the whole process enjoyable. I would highly recommend her to anyone thinking of moving to Harpenden or entering the bear pit that is the UK property market!
James · 24 December 2024
★★★★★ 5/5
GoogleWe received a first class service with - as it proved - very accurate valuation advice coupled with an excellent promotion of our property, in very difficult market conditions. The team were in close communication with us at all times, and our buyers chain - including close monitoring of the solicitors involved - and this was extremely helpful. The whole team are professional, paying close attention to detail, willing to listen at every stage, and their cheerfulness helped to sustain our spirits during difficult periods. We are very pleased and grateful for all their help!
Mike · 16 March 2024
Agent replied · 11 November 2024
Hi Mike, thank you for your feedback. We are very proud of our Harpenden team and will make sure to pass your comments on to them. Best wishes, Strutt & Parker
★★★★★ 5/5
TrustpilotStrutt and Parker - St Albans
We have recently completed the purchase of our new home in St Albans via Strutt and Parker who have been very helpful, friendly and professionally attentive throughout the process. We are grateful that Rozanne and Nicola were responsive and thorough during the negotiation and documentation phase and especially thankful that Kerry was available to facilitate and coordinate on behalf of both parties; her communication and persistence were absolutely instrumental in reaching exchange and completion against a challenging deadline. Many thanks for all your help, we would happily recommend your services.
Steve · 16 September 2022
★★★★★ 5/5
TrustpilotS&P- A highly professional, efficient agency.
I am so glad I chose S&P to sell my large Georgian home. I have a long history of buying and selling houses so I almost expected the pitfalls and inefficiency that have become predictable from other agents. However, S&P's Consultant Gina Simpson made it a very short and pain-free process. I am sure behind the scenes she worked very hard, but for me her no fuss, no headache, and professional approach made it all go orderly and smoothly to its conclusion. Her negotiation skills on our behalf meant we ( she ) achieved almost the asking price in a home that is so unique it could easily have stuck around on the market if left to other agents' middle-of-the-road efforts.Gina is empathetic, full of great ideas and initiative for overcoming hurdles and is also very personable and pleasant to work with. I would not hesitate to recommend S&P to anyone at any level, but in particular for high-end properties.
Hazel · 13 August 2022
★★★★★ 5/5
GoogleHaving recently sold our house through Strutt and Parker we would have no hesitation in recommending Sally Noakes and her team. They kept us up to date throughout and were friendly and professional.
Anne · 12 November 2023
Agent replied · 11 November 2024
Hi Anne, thanks very much for your review. We're glad Sally was able to support you throughout the process. Best wishes, Strutt & Parker
★★★★★ 5/5
GoogleSally Noakes and her team were extremely professional and helpful through the long and complicated process of selling our house. Great communication throughout and very supportive. Would highly recommend this impressive team.
Kirsty · 12 November 2023
Agent replied · 11 November 2024
Hi Kirsty, thanks very much for your review. We're glad Sally was able to support you throughout the process. Best wishes, Strutt & Parker
★★★★★ 5/5
GoogleHouse hunting can be a pretty daunting experience especially when there is such a choice of estate agents in Harpenden, its difficult to know which one to start with. Having spoken to most of that main ones over a period of 2 weeks, the one that stood out for me was Strutt and Parker! I called the branch and spoke with Michelle who was incredibly helpful, calm and patient. She really took the time to explore my requirements and really listened to what was important to me, in a very genuine and authentic manner, I was very impressed by her approach and the overall service. Thank you! its people like you that make a real difference to people like me!
Lucy · 12 November 2023
Agent replied · 11 November 2024
Hi Lucy, thank you for your review! We are so glad you had a great experience with our Harpenden team and we will make sure to pass your comments on to them. Best wishes, Strutt & Parker
★★★★★ 5/5
TrustpilotTrying to sell in the recent economic…
Trying to sell in the recent economic climate was not easy. We were very happy with the service provided by Amy and Hamish who were always responsive and helpful, meeting as necessary to discuss next steps and how best to respond to a changing sales market. They realised how much the house meant to us over many years and made good links with our lawyer pending the sale.
Andrew · 4 September 2025
★★★★★ 5/5
GoogleOur recent experience with Strutt & Parker has been really positive. Sally, in particular, has been fantastic. Always on top of things, calm, and really encouraging throughout. It’s made a stressful process feel much more manageable. Highly recommend!
Joanna · 4 August 2025
Agent replied · 18 April 2026
Thank you, Joanna, for your wonderful review! We're thrilled to hear that Sally provided you with fantastic support and made the process feel more manageable. Your recommendation means a lot to us, and we look forward to serving you again in the future! Kind regards, Strutt & Parker
★★★★★ 5/5
TrustpilotThankful to the good services!!!
1. Quick responses to our enquiries.2. Prompt arrangements to let us view the interested rental apartment.3. The agent Kathy Billing is professional, very helpful, considerate & efficient in her services to give us clear info and guidance in the process of finishing the tenant agreement. Meanwhile, she has been making good & relevant communications between us & the landlord so as to settle our enquiries and concerns about the rental apartment.4. The company provides a team of polite, helpful & effective workmen & technicians to follow up our requests on the cleaning & repairing jobs of the rental apartment before and after our moving in. 5. On the whole, we appreciate so much the professional & good services of the agent & the company provided.
Jackiewl · 31 March 2022
★★★★★ 5/5
TrustpilotKatie ( Lettings Team | Strutt & Parker, Gerrards Cross)
Context: Property let by Strutt & Parker, directly managed by landlord.After encountering several issues with the boiler and my landlord being out of the country, we opted to revert to Strutt & Parker for support and assistance.Katie from the Lettings Team, did not only go above and beyond her own remit to accommodate all issues in a highly timely manner, Katie also brought a lot of reassurance and a phenomenal delivery of empathy and kindness, when my emotions took the best of me.I commend and applaud Katie for her professionalism, efficiency and emotional intelligence.Endlessly, the performance of a team is only a true reflection of its leadership.Thank you Katie and Gerrards Cross Lettings Team.
S · 22 February 2022
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