Every review we hold for the St Albans office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThanks to Ruaraidh and Sandra. Angus Office
Huge thanks to Ruaraidh and Sandra in the Angus office. We had made the mistake of first trying a generic estate agency firm in order to potentially save some money in selling out property which simply resulted in two months of frustration and angst. Changing to Savills was transformational. At the first meeting it was clear that the knowledge and experience about how best to market our property and how be best to approach the sale was on a different level. The result was a feeling of confidence that we were in professional hands. The bonus of an early sale was obviously welcome.
Jim · 7 October 2022
Agent replied · 23 October 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best and really appreciate your kind words.Regards, Savills Angus team
★★★★★ 5/5
TrustpilotTESSA THE SUPER STAR
Savills were an amazing agent to deal with, especially our super star agent Tessa. From first dealing with Tessa it was easy. We had a long, and difficult sale but Tessa was patient, persistent and more than anything positive. She was incredible at communicating on all aspects (she set up an WhatsApp group which was perfect) she offered guidance and advice when needed. Out of all agents we have ever dealt with she was the most humble, friendliest and also relatable (where similar ages so maybe that’s why). She also came to see us on the day of completion, ensured everything was as it should be. She was FANTASTIC, I couldn’t recommend her highly enough.
Sarah · 7 October 2022
Agent replied · 23 October 2024
Thank you for your lovely review. It was a real pleasure being able to help you and wish you all the best for the future.Regards,Tessa
★★★★★ 5/5
TrustpilotRitesh Gopaul is the best
Ritesh Gopaul is the best person I've worked with in property management. He is always super responsive, eager to help and actually solves my problems. I trust that he's always doing all that he can to assist me and I appreciate his patience and friendliness. Thanks Ritesh!
Ilayda · 12 November 2024
Agent replied · 28 December 2024
Feedback is an invaluable reminder of the things that are important to our clients, Ilayda. So thank you for taking the time to review our performance. I am delighted your experience of Savills is such a positive one.
★★★★★ 5/5
GoogleEllie from Savills helped my husband and I secure a perfect rental in Harpenden. Ellie was amazing from the start - friendly, proactive and giving regular updates throughout. The whole process was very smooth and only took 2 weeks from viewing the rental to getting the keys. Thank you!!
Mia · 11 October 2024
Agent replied · 24 October 2024
Dear Mia,
Thank you for taking the time to leave to a review.
The team are delighted that you were happy with the service provided.
We wish you well in your new home.
Best wishes
Gordon Hood
Director, Home Counties
★★★★★ 5/5
TrustpilotGreat experience with Savills Stamford
We had a very successful and enjoyable experience working with Victoria, Charlotte and the whole Savills Stamford team in the sale of our home. They did an excellent job from the start with pricing, marketing, coordinating viewings and, very soon after, managing the bidding process. Once we had accepted an offer, Victoria and the team worked very hard to manage the process to exchange and completion, diligently following up with the buyer's agent and solicitor to ensure that the chain was moving and working closely and cooperatively with our solicitor when needed. Everyone at Savills was friendly & professional. We highly recommend Victoria and Savills Stamford to anyone looking to sell their property.
Erik · 18 September 2022
Agent replied · 23 October 2024
Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met/exceeded your expectations, and it was a pleasure to work with you.Regards,Victoria, Charlotte & Savills Stamford
★★★★★ 5/5
GoogleI would like to thank Simone ,Ellie ,Hillary who have recently rented out my home in central Harpenden while I’m holiday abroad! Simone,Ellie were both extremely professional, helpful,friendly ,patient and made the process seamless, finding me a fantastic professional tenant. I would not hesitate to recommend Savills to friends and family. Thank you Simone, Ellie, Hilary and the team in Harpenden!
Huanying · 27 February 2024
Agent replied · 24 October 2024
Dear Huanying,
Thank you for taking the time to provide your feedback and comments on the experience with our lettings team. We're all so pleased that the process went so well for you.
Thank you
Gordon Hood
Director, Head of Region
★★★★★ 5/5
TrustpilotSale of flat
I recently exchanged on the sale of my flat with the assistance of savills mayfair with the help of Claire Reynolds who is head of that office and Kitty Halley also from that office. Kitty was my point person and Claire was always there to assist me as well should I need some re assurance. Having this "team" with me was very calming and efficient - and I can say that the team were faultless and I have been working in the property world for many years as an advisor to clients so that is saying something. As my day to day contact I found Kitty to be :Efficient Compassionate Always available and if not able to answer would always call me back Honest and she had the ability to tell me as things were rather than say what I may have wanted to hear Extremely hard working In short I'm not sure I could ask for more from the whole agency experience - Kitty was a tremendous person to have on my side and I would not hesitate to recommend her to anyone. Perfect service !
RR · 15 August 2022
Agent replied · 23 October 2024
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.Regards,Kitty and Claire
★★★★★ 5/5
TrustpilotSavills - House Sale - Great team, amazing service
Savills, especially Becky and Natasha, but supported by the whole team, have done a great job selling my house. With a few bumps along the way and delays in the chain, Becky has always been proactive, supportive and pragmatic to keep things moving forward. Has provided in depth and robust information to support decisions needed, and has made - what can sometimes be a stressful process - as easy as possible. Earned every penny and well worth it! Thank you Savills !!(Tunbridge Wells)
Sam · 3 August 2022
Agent replied · 23 October 2024
Thank you so much, Sam. You've been wonderful to deal with and we're so happy you're happy.Regards,Becky, Natasha and the TW team
★★★★★ 5/5
TrustpilotSam Ing - Performance Review
Sam Ing was a very good rep, did an amazing job following up with the landlord, and catered to all my needs and requests. I answered the majority of my calls on the spot and all my questions.I would definitely recommend him for future businesses 100%.
Ruy · 5 November 2024
Agent replied · 28 December 2024
Thank you so much for your review, Ruy. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotIt was a very nice experience working…
It was a very nice experience working with the company. profesional services, very quick reply on any demanding and not at last very nice employee very helpful and profesional ,I am happy to worked with Troy Budd and Kirsty Coleman
Mike · 28 January 2025
Agent replied · 24 February 2025
Feedback is an invaluable reminder of the things that are important to our clients, Mike. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
★★★★★ 5/5
TrustpilotV professional service
Mary from Savills was incredibly helpful and responsive throughout the process and we couldn't recommend her and the Savills team more highly.
Nick · 14 September 2026
Agent replied · 10 October 2026
Thank you so much for your review, Nick. It's much appreciated. If you need anything further please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotWe are extremely lucky to have worked…
We are extremely lucky to have worked with Ms. Sue Trybus as our estate agent. She is very professional and hardworking- we appreciate it greatly. She even sometimes emailed us very early in the morning and late at night to help us. She put a lot attention to detail and communicates with vendors effectively- she has also given us very helpful advice.Overall, we are very happy due to the service which Ms. Sue Trybus has provided for us. Ms. Sue Trybus is my highest recommendation.
Dr.Shokri · 14 June 2022
Agent replied · 23 October 2024
Thank you very much for such a kind review, it was a pleasure to work with you and wish you all the best for the future.Regards,Sue
★★★★★ 5/5
TrustpilotThank you
Fiona has proven to be a capable, experienced and efficient manager. Whenever we have needed advice or assistance, Fiona has always responded even beyond the working hours. I highly recommend Savills and publicly thank Fiona Withers for her tireless motivation to work and to the client.
Gianluca · 18 October 2024
Agent replied · 23 October 2024
Feedback is an invaluable reminder of the things that are important to our clients, Gianluca, so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
★★★★★ 5/5
TrustpilotTom Willing is fantastic
Tom Willing has been fantastic, and I'm delighted he was the agent for a flat I bought in May 2022. I was focused on one property, but Tom made sure I compared the market by looking at other options, and this was appreciated. The 'making an offer' process wasn't stressful, and I felt very comfortable based on Tom's professionalism. Tom's replies to emails have always been thoughtful, complete and progress the purchase. I was a complicated buyer, an overseas resident wanting to purchase a flat for personal use (not BTL). Not a typical transaction. Tom suggested both a specialist mortgage broker and a local solicitor, and both have delighted to no end. The broker locked in a 5-year deal at a ridiculously low rate whilst managing the approval process patiently. The solicitor's attention to detail and thoroughness made me wonder about the recovery they make, given they charge such a modest fee. I have worked with others in these fields before - none are like those Tom suggested. The deal would have fallen over had Tom not suggested both of these people (after my efforts objectively lacked grunt). Tom's invaluable experience and focus on successful outcomes is something you don't find often. The experience with Tom and Savills, in general, has been excellent, and I now understand why the company has the reputation it does.
Chris · 13 May 2022
Agent replied · 23 October 2024
Thanks Chris, really appreciate this. It was my absolute pleasure.Regards,Tom
★★★★★ 5/5
TrustpilotSale of Flat in Battersea
We worked with Tessa on the sale of our flat and she was great. Her and the team made it very quick and easy to get the property on the market and were very diligent in communicating with us throughout the process. They got us a good offer incredibly quickly. Tessa really came into her own during the conveyancing process where she was always available and did a fantastic job of shepherding the sale process along. We would definitely recommend Tessa and the Savills team.
Jamie · 29 April 2022
Agent replied · 23 October 2024
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future!Regards,Tessa
★★★★★ 5/5
TrustpilotCould Not Be Happier!
I just wanted to say that by far Paige Ford MARLA is the best! She was so thorough and genuinely such a lovely person! I was nervous about the whole process and put my mind at ease instantly as she expressed so much knowledge about the area and made every step of the way flow just right! She was very inclusive and with detail was able to answer all of my questions at every point! I highly recommend her and all the staff here. Ali was also very helpful! They really put your mind at ease. Know that you are in good hands with trustworthy efficient staff.
Berenice · 22 April 2022
Agent replied · 23 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us
★★★★★ 5/5
TrustpilotWe would like to express our joy…
We would like to express our joy fullness to thank Mahesh Lakhiani for the extended support towards finalizing the deal. The deal went very smooth and successful. He was extremely generous and very professional. He explained us everything in advance so that there are no delays or issues before move in. We acknowledge that he is very dedicated and loyal to his work and organization. We wish him all the best to do better in life .KUDOS :) Thank you Mahesh for all your help and support. Regards, Kuunal Kakaaiya and Nielam Thackur.
Kuunal · 15 April 2022
Agent replied · 23 October 2024
Thank you for your lovely review. I am so pleased to have been able to help you find a new home and I wish you all the best.Regards,Mahesh
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. We placed the property on the market with two agents; Savills were much more professional and had far superior particulars and website. They took notice of our instructions and produced the best offers. We asked for offers over a figure and Savills produced them; the other agents appeared to ask for offers in the region of our figure and their offers were all under the figure we sought. I would use Savills again and recommend them to others. David Broomfield is very professional and a delight to deal with.
Farringdon · 6 April 2022
Agent replied · 23 October 2024
Thank you for your lovely words! It was great to work with you and I am pleased to have been able to assist. I hope to work with you again in the future.Regards,David
★★★★★ 5/5
TrustpilotMy experience with Saviils and…Yato was a pleasure
My experience with Saviils and particularly with Yato was always responsive and professional. She is a clear communicator who always found a solution to a problem if something needed service. It was a pleasure to deal with Savills and I look forward to working with them again.
Peggy · 5 September 2024
Agent replied · 23 October 2024
We really appreciate your kind feedback, Peggy. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
GoogleSamantha Rose at Savills Harpenden was terrific throughout the sale of our property. We picked the team at Savills based on their approachable professionalism and realistic valuation (which was achieved in a tough market). Sam was excellent at keeping us updates throughout the process and managing the twists and turns of a sensitive house sale. Thanks to Sam and team at Savills Harpenden!
Jamie · 25 October 2023
Agent replied · 24 October 2024
Dear Jamie, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Home Counties
★★★★★ 1/5
GoogleSimone please refund my £50 deducted in error or you will incur solicitor charges. Tenant - end of tenancy June 2024 flagged this with Savillis July 2024 but to date will not return my money. Solicitor engaged.ignoring me won’t help!
20/05/25 my £50 returned yesterday by Savillis who asked me take review down which clearly bothered them most. Tenants - seek legal help, I went to Amin Haque Solicitors on a no win no fee arrangement.
Theresa · 23 May 2025
Agent replied · 22 July 2025
Dear Theresa,
We appreciate your feedback and are sorry to hear about your frustrations. The TDS gave direction on the deposit deductions, whose direction was followed by our team. We wish to clarify that the £50 was offered by Savills as a gesture of goodwill in full and final settlement to resolve an administrative error by the TDS, not as compensation or fault on our part. Whilst I am pleased that we were able to resolve this for you without further delays involving the third party, I’m sorry that the process has been protracted.
Kind regards
Gordon Hood
Head of Home Counties
Residential Lettings
★★★★★ 1/5
TrustpilotDemonstrated poor integrity and subpar customer service
Very poor customer service, they did not act with integrity or professionalism. Neither branch nor head office attempted to rectify the situation either. All in all, a disappointing experience as a prospective tenant.Do not recommend this agency.
Sowmya · 19 May 2026
Agent replied · 24 May 2026
Thank you for sharing your feedback. We are very sorry to read about your experience and to hear that you felt our service did not meet the standards of integrity and professionalism we strive to uphold.
We would appreciate the opportunity to look into this matter further and better understand what went wrong. Please contact us directly at via email: socialmedia@savills.com with more details of your experience so we can investigate and work towards a resolution.
★★★★★ 5/5
TrustpilotEmma was brilliant from start to…
Emma was brilliant from start to finish. Our sale was long winded, due to a difficult chain. Emma kept on top throughout, provided us regular updates and persisted on our behalf, even when things weren’t going our way.She did this with good humour, always approachable and available on the phone and nothing was too much trouble. Importantly, we always felt a sense of reliability and trust with her.We would have no hesitation recommending Emma and Savills, and would gladly be their clients again.Well done Emma and Savills!
James · 8 March 2022
Agent replied · 23 October 2024
I am very grateful for this lovely feedback. I know that selling a home can be very stressful so I am glad to have been able to help you through the process. Please feel free to reach out with any further questions.Regards,Emma
★★★★★ 5/5
TrustpilotGood judgement on price
Good judgement on price. I was selling. Good judgement on capacity of buyer to follow through on acceptance of offer. Good marketing. Good monitoring of progress between acceptance of offer an exchange of contracts.
Edward · 9 June 2026
Agent replied · 22 June 2026
Thank you so much for your review, Edward. It's much appreciated. If you need anything further please don’t hesitate to contact us.
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