Savills Harpenden reviews in St Albans

★★★★★ 1/5

Trustpilot

Think Twice ! If you are about to rent an accommodation managed by Savills. I lived in Sienna House Sutton, their 'don't care' attitude drive me nuts

Think Twice ! if you are about to rent an accommodation managed by Savills. I lived in Sienna House, Sutton. All the issues or bad experience stem from their 'who cares' attitude as rental properties in Sutton are in high demand. Also, they use Community Utilities (CU) as the sole utilities provider at Sienna House which drove me (and a lot of other residents) NUTS.- I paid a higher price for an apartment with a bigger terrace, however, there was hygiene issue (pigeons) in the terrace. I could not even open the window next to the terrace because the feathers and the droppings of the pigeons. I reported /complained in March 2022 and it was not resolved (in fact, Savills did NOTHING ) until I moved out in early 2023. The residential team was very sophisticated in testing tenants' patience and let you give up. They knew that moving house is not easy especially when there was a high demand in rental properties. They were so kind to potential tenants when conducting site visit so that they always have a long waiting list but they will change their masks again when dealing with existing tenants- The sole utilities provider was Community Utilities (CU). They charged me ~390 GBP for the first 19 days. Apparently, it was wrong and it took months to get it corrected. During that time, I sent many emails and phone calls. Like Savills, they were good at testing my patience and resilience. There were many other cases of overcharge, non-issue of bills and then giving tenants surprises ....(search CU at Trustpilot and you can see other people feedback)- Community Utilities did not give the residents the credit of government energy support in the monthly bills since Oct 2022. It was only until late January 2023 when UC provided the tenants a link to the government website to apply the support directly. However, my application was declined by the government because I longer live in Sienna House when I applied. The website emailed me and asked me to contact UC to arrange. When I contacted UC (several times), their only answer were : Please apply through the government website. I felt like I was talking to robots. I was stuck now and lost several months of government energy support. The point about Savills was, when I moved out of Sienna House and applied for the refund of my rental deposit, Savills asked me to either (1) settle the last month of utilities bill in full issued by UC (note, no energy credit was ever given in their bills !) and provided the proof or (2) let Savills deduct the outstanding utilities bills and refund the balance. When I said to Savills that I will settle the bill by the deadline directly with UC because it is a matter between me and UC, Savills said No REFUND will be sent to me until the utilities bill was settled. With that, I suspect that UC (Savills also named it 'Amber' ) and Savills were related companies. Now, when I emailed UC (cc Savills) asking for help regarding the missing energy support, Savills acted like they were non-exist (note ! Savills was super helpful to UC when collecting the money from the last utilities bill). Savills and UC were a perfect combination in testing my patience and stress tolerance. Should I just regard myself as unlucky and let go while all of my friends have already received 400GBP support already by end of March 2023 ?I am keen to see whether Savills will take my feedback seriously and try to help. As a tenant of Sienna House, I had to use UC, not at my choice at all. I hope Savills will provide me with a practical way of contacting someone who can really help (not the residential management team at Sienna House because I have given up on them)

SouthOfEngland · 3 May 2023

★★★★★ 5/5

Google

Joe was fantastic through the whole process. Keeping us informed, going that extra mile to get the sale over the line. Would happily recommend Joe if you are looking to buy or sell a house.

Steven · 1 July 2025

★★★★★ 5/5

Trustpilot

Very professional service! Highly recommended!

Very professional service! Highly recommended!5/5 Stars 🌟🌟🌟🌟🌟 English is our second language, but Mr Greg & Mr Jay from Savills helped us a lot to explain everything to us, and they even offered an extension in order to help us getting all our funds on time, and they even discussed with our solicitor, in order to speed up the process and work together to have a smooth and pleasant transaction.I will recommend Savills to all my friends and relatives. Very nice properties for a live auction where you can make your bid very easy and enjoy the bidding process in the mean time.Once again, thanks again for all your help. Hope to have this transaction completed soon.

Websitedom.co.uk · 25 April 2023

★★★★★ 5/5

Trustpilot

We recently moved into a property…

We recently moved into a property managed by Sarah, who has been quick to address the odd teething problem. We are very happy in the property and most grateful to Sarah.

John · 7 September 2026

★★★★★ 5/5

Trustpilot

Excellent Block Management

While I can't (yet!) speak for Savills' service more generally, the manager for my particular building (Shikha) has been on top of every problem I've raised and unusually proactive in resolving them.

Marcus · 30 August 2026

★★★★★ 5/5

Google

We received a first rate service from the whole team at Savills Harpenden. From start to finish, we experienced professional trusted advice supported with good local knowledge, great property photos, strong internet presence, Savills expansive network exposure, and excellent communication throughout. All of which resulted in an early successful sale to very happy purchasers and we would not hesitate in offering our high recommendation to anyone considering selling.

Steve · 22 November 2025

★★★★★ 1/5

Trustpilot

Corrupt Contractors, And Corrupt complaints department

My dealings with Tunbridge Wells Savills, wasn't the best, I reported boiler issues in July, and by December after 10 visits from Billy from The Mcalpine Group, I become suspicious and refused access, upon further checks, He had no GAS safety Card and was performing illegal boiler works, They also instructed a non trading company ''Warner Hurst Property Maintenance Limited '' what files dormant accounts from the date of registration to install, Dangerous cheap Chinese carpets. When I had reported such issues to Savills, Dianna was very helpful in the beginning stages providing lots of help and advice, to she was told off by managers , and told JAS and FIONA would take over then attempted a cover up.They shared rude internal emails about myself, and commented on a checkered passed, When in-fact Savills also have a checkered passed, they spent millions of pounds at Garden Court Chambers paying KC's to remove news articles where Savills have been connected to multiple property frauds in the hundreds of millions, and are currently trying to Pay off Barclays £14M in a property mortgage fraud as well as HSBC £11M in a separate fraud, As well as ongoing cases with JP MORGAN and Lloyds Banking Group for other frauds, Savills are also connected to a fraud relating to the Royal Family, but once again settled millions out of court. ( all of the above are available to see in publicly accessible court transcripts & archived news reports ) Tamsin @ Savills also challenged me and biged up their contractor list. There contractors have shady company formations and Savills use them to charge the most out of landlords. £1500 for cheap Chinese carpet is not acceptable, and Work invoices sent to companies what are dormant and non trading is a criminal offence, and Gas works sent to engineers whom don't have the qualifications to touch a boiler.In the end, after Billy from The Mcalpine Group, attended over 10 occasions to inspect a Gas Boiler he over priced several boiler parts what didn't fix the job then when I reported he had no Gas safety certificate, there was no evidence to support he touched my boiler claimed Savills, infact he had sub contracted work, to a plumber who did, When I had informed Savills of my ring door bell, there position has changed to we will no longer discuss this matter with you.Overall, rental process was stress free, Faith Lewis was speedy with sorting issues out at the beginning stages, The mistake I made was making a offer before seeing the property.The Tennant was being awkward and not allowing access, so I went ahead and made an offer. This was used against me when issues did arise.No one showed any remorse, When several mistakes was made, Tamsin, instructed me in emails on the 19th of December, when I had informed her; her contractors was not certified, I could arrange parts and my own contractor, then on the 22nd of December threatened me breach of contract for arranging my own parts. She clearly has some type of short term memory loss, on what and when and who she spoke to, Why this was taken place sharing cheeky emails between each other at my expense.This time rather then use my own computer skills, I had to use DSAR requests to access data in the correct format, to see their own internal investigation work, what unearthed a complete different version of events, Staff was dramatic, providing false accounts to contact they had with me, and even Tamsin reported to landlord & '' her contact with me report'' requested by managers, I'm ordering parts for the boiler to her surprise, but it was this very agent what give me the green light and told me to order parts, keep receipts and even give me advice how the contractor I use should address invoices.I spoke to the landlord direct, whom says it was Tamsin who was the one who persuaded her to use the The Mcalpine Group parsing there work and going over there insurance and so forth on the 21st, Tamsin also told the landlord I was acting without warrant, and ordering parts for her appliances what could put her property at risk.Tamsin completely forgot I had reported to her The Mcalpine Group had no certifications to install external expansion vessel, and she was whom give me a full '' GO ahead '' to order parts.Then in emails she reports to her manager, I am very frustrated and. hard work on the phone.surprise surprise .... 6 months no heating ! horrible Christmas...Expect this service from Savills, when dealing with there contractors.They should also follow a famous quote, Practice what you preach, And before you mention checkered past, please check your own :)Thanks.

Adam · 28 March 2023

★★★★★ 1/5

Trustpilot

Condescending and rude attitude but good with response times and viewings

Viewings went well and very responsive. However I did not expect to be spoken to rudely and in a condescending manner from a particular member of their team. Marketing themselves as an agent providing great service but i found the service other than viewings and response time to be extremely poor. Senior member of staff was not helpful either and did not take a balanced stance after complaint submitted.

Akbar · 9 January 2024

★★★★★ 5/5

Trustpilot

Ellis and Savills were simply incredible

Working with Ellis and the team at Savills was an incredible experience. Selling a home in the UK when we are living in Sydney, was stressful at times not being close by and on the right time zone. Having Ellis overseeing everything for us was incredible and we felt so confident with the entire process we couldn’t recommend her or Savills more highly. So professional and efficient and the perfect representative for our beautiful home. We felt in very safe hands which was very comforting from the other side of the world.

James · 9 March 2023

★★★★★ 5/5

Trustpilot

Emily at Savills has been really great…

Emily at Savills has been really great in helping with my purchase of a flat as a first time buyer. Emily was really responsive in communicating with me and really patient in explaining all the nuances for a first time buyer! Really appreciative of her professional and personable attitude to the whole process

Salim · 17 October 2024

★★★★★ 5/5

Google

Samantha Rose took over the sale of the house for my mothers estate from a colleague. She was efficient and kept us informed on a regular basis in what had been quite a fraught situation. We always felt that she was on our side and doing her best for us....which is important. Many thanks to Sam for getting this sale done ......I am not sure it would have happened without her.

David · 25 October 2023

★★★★★ 5/5

Trustpilot

Roshni has done a fantistic job being…

Roshni has done a fantistic job being the point person along with Max de Silva managing my flat rental through the usual issues from good to challenging.Thank you Roshni

Adam · 18 May 2026

★★★★★ 5/5

Google

I recently registered with Ellie and felt compelled to share how impressed I am with the exceptional service I received. Unlike other agents I’ve dealt with, Ellie stands out for her professionalism, warmth, and attentiveness. She took the time to really understand my needs, especially considering our complex living situation, and was genuinely friendly and eager to help. I highly recommend her for anyone seeking a thoughtful and supportive experience.

Megan · 11 October 2025

★★★★★ 5/5

Trustpilot

I have had the pleasure of engaging…

I have had the pleasure of engaging with Fiona Wither from Residential Lettings since January 2024. Fiona is professional, efficient and considerate throughout all the matters that we've had to deal with this year. I truly appreciate the support of Fiona, as well as the wider team under Laura Bushell, and highly recommend them.

Katherine · 29 August 2024

★★★★★ 5/5

Google

Really impressed by the service provided by Joe and his team at Savills. We were kept up to date at all times and the whole process was incredibly smooth. I’d certainly use Savills again.

Sarah · 27 May 2025

★★★★★ 4/5

Trustpilot

Thanks for everything!

Thanks to Sholto for persevering with what turned out to be a tricky one after our buyer pulled out at the last minute. We got there in the end, and it was great to know that he was keeping an eye out for us to keep the sale moving forward. Thanks again!

James · 19 September 2024

★★★★★ 5/5

Google

We recently came to the end of one letting and are about to start a new one. The team, led by Julian Tabesh, have done a fine job - sorting out everything that needed to be taken care of by the old tenants and making sure they did it, organizing contractors to do everything we wanted done in the 10-day gap between tenancies (complete inside re-paint, repair of garden fence, numerous minor repairs that were our responsibility as landlord), and finding a first-rate new tenant who will start this week. We would definitely recommend them to other property owners looking to let. We live in the US, so having a competent team working for us in Harpenden is vital.PositiveResponsiveness, Quality, Professionalism, Value

Russell · 25 October 2022

★★★★★ 5/5

Google

Julian and his team took huge care of guiding us through the renting process and was always available when I called. Simone was very kind to regularly update us on the status of the verification process. Julian and his team did an excellent job in following up including all the checks, certificates and inventory. I must say Julien is very professional and we are very lucky to meet Julien and his team. The experience definitely exceeded our expectations and we are of utmost grateful for all the support we had from Julian and his team in getting this all set up for us. Easy going 5 stars.

Kityan · 25 October 2022

★★★★★ 5/5

Google

I would like to recommend SAVILLS Harpenden as an excellent letting and management agency. They have always been extremely industrious in looking for suitable tenants and advising on their selection. If any repairs or replacement of items in the house is required they are always quick to make suitable arrangements. We currently live overseas so it is great that we can be confident that our house and tenants are being well looked after whilst we are far away. We have been with Savills for more than fifteen years and have always had good service. With regard to our recent letting experience I would particularly like to thank Julian, Monika, Emily and Lynda who have all been very helpful.

Hugh · 25 October 2022

★★★★★ 1/5

Trustpilot

Lack of integrity and competence

There was very little factually accurate information that the Savills agent shared during the sales process from the kind of building, location of the car park through to what the service charge covered. They don’t provide the essential materials but expect you read every detail of their marketing brochures which the agent herself lacked knowledge - no value in dealing with the agent and what’s the purpose if their expectation is to read in detail the marketing material. A commission not earned for lacking the requisite skills and knowledge to make an honest sale. Since when did marketing material become the most important documentation taking precedence over what the agent communicates. They are bound by a code of ethics and speaking to the property ombudsman makes the standards clear yet they get away with not demonstrating the standards including using confidential client information inappropriately. Very disappointing and it’s a poor decision to engage them or trust anything the agent communicates especially when you’re forced to work through them as a sole agent as some developers insist. An all round unpleasant experience with defensiveness, a lack of analysis, rigour and zero accountability for any of their words and actions.

Anushia · 21 October 2022

★★★★★ 1/5

Trustpilot

DO NOT USE "Greedy Sales Reps & Lairs"

Do not use. Unless you get everything on paper/email from them. And I mean everything as their representatives will try anything to get a sale with false promises and late lie about it ever been mentioned or offered. Have witnesses and log everything. Do not take the name as they are professionals many of representatives keen to get sales. That is their goal not the customer. My statement maybe very strong but I have proof and now have to undertake a complaints from wasting my time and energy whilst had to incur costs on sale that was a lie.

Stromtrooper · 16 October 2022

★★★★★ 5/5

Trustpilot

Best lettings agent experience

Yesterday, myself and my housemate had been doing a long day of unsuccessful viewings. After feeling very defeated, I got a call from Savills where I spoke with Nikita. It was almost 6pm and she offered to let us view a property around the corner to where we currently were. We loved the house so much and put in an offer straight away!!If it wasn't for Nikita being so lovely and accommodating we wouldn't have had the chance to see this property and get an offer in, in the nick of time.Thank you so much Nikita!!

Sarah · 13 October 2022

★★★★★ 5/5

Trustpilot

Attentive service and quick response

Savills have been managing my flat for 5 years whilst I've been living overseas. I've never had a void period. Aliya Charnley kept me up to date and was very responsive. The tenants have been good. Savills have a solid contractors for repair and maintenance who ensure that maintenance is done to a good standard.

Asif · 10 July 2024

★★★★★ 1/5

Trustpilot

Savills agents harassing buyers ignoring questions asked

I dealt with Mandy White at Savills Nightingale Lane. House sellers. Be aware! Aggressive estate agents habitually harassing potential buyers without any intention to facilitate communications or unblock buyers' questions DISGUST buyers and DRIVE THEM AWAY.It's common sense estate agents only care about their own commission but Mandy White really takes it to a whole new level:1. Aggressive HARASSING WITHOUT PROVIDING INFO: I had almost 3 weeks of crazy emails/calling every single day yet NOT responding to my questions about the property & missing important documentation. She was chasing me to pay for survey while key information was missing and she was the one who should chase the sellers. Turns out she did not care about my questions till I made it clear this blocks the situation then she started doing her job. 2. Nonsensically SABOTAGING AN AGREED SALE that almost came to the end: My searches were done and I paid for my own survey scheduled in 3 weeks. She tried to force me to use her survey providers saying if I stick with my survey provider they will put the flat back on market. So they did.Putting the property back on market AFTER I paid for searches & survey?? This is nonsensical. No new buyer will proceed quicker than my process in its final stage.Frankly she has been such a nightmare that not having to deal with her anymore started to sound pretty good to me. Living in that property may remind me of just how much harassing I had to go through to find my home!My first flat viewing was in 2014 and just when I finally thought I found the right place with search results coming out fine, Mandy White is making it unnecessarily difficult just because I want to use my survey provider recommended by my trusted friends. I not only wonder what kind of estate agents she is but also what kind of human being she is.Sellers, you want smart estate agents who know how to facilitate communications and unblock situations. AVOID the harassing/sabotaging type like Mandy White.

Elsie · 9 October 2022