Every review we hold for the St Albans office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnfortunately Savills
Unfortunately. The phrase most often used by the "negotiator" who was nothing like a negotiator. Every email began with the word and every phone conversation ended with it. So unfortunately for Savills we decided on another property. A fitting end to a dismal relationship.
CA · 18 August 2017
Agent replied · 23 October 2024
We are sorry to hear this and would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details directly to SDewey@savills.com so that we can address your concerns.
★★★★★ 5/5
TrustpilotWe used Paige Ford to rent out our…
We used Paige Ford to rent out our property and she has been excellent, always available and prompt. Always provides timely updates and great advice whenever we need it.
Abdul · 23 May 2022
Agent replied · 23 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact usRegards, Paige
★★★★★ 5/5
TrustpilotWe found Savills to be professional
We found Savills to be professional, helpful and friendly.They were very efficient and willing to undertake tasks on our behalf.We have nothing but praise for their work.Krysia
Krysia · 15 August 2022
Agent replied · 23 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotGreat communication has been the key…
Great communication has been the key factor is selling this new home. Troy ensured everyone was certain of what needed to be done next and who needed to it. Thank you for all your hard work.
JTB · 2 March 2021
Agent replied · 23 October 2024
It has been a pleasure to act for you on this sale and we look forward to working with you in the future. Regards, Troy
★★★★★ 1/5
TrustpilotDisappointing after 3 years
Disappointing after 3 years. Very little comms, unfounded claims(proven by disputes agency) and the exit was incredibly unprofessional. One or two pleasant responders but will never use again.
Mary · 20 June 2022
Agent replied · 23 October 2024
Than you for your review, and we would be keen to find out more of your experience. If you'd like, please email further details to socialmedia@savills.com
★★★★★ 1/5
TrustpilotSavills is terrible
Tenant’s requests are ignored, repairs are not easily made, only high rent costs are paid and the level of professional cleaning they used is also very poor. Anyway, a huge disappointment and terrible !!
Etsuko · 6 June 2024
★★★★★ 1/5
TrustpilotSavills commercial sector breaks every…
Savills commercial sector breaks every rule UK Law and RICS put on earth
Terry · 18 October 2023
Agent replied · 23 October 2024
Hi Terry, we would like to find out more with regards to your review, and would ask you to send further detail to socialmedia@savills.com so we can investigate.
★★★★★ 5/5
GoogleExtremely helpful with our purchase. Great communication, keeping us updated all the way through. Big thanks To Kris Smith at Savills for his service
Derek · 26 October 2019
★★★★★ 5/5
GoogleWe had a very smooth experience renting through Savills, Harpenden. We dealt with Simone who was friendly, helpful and efficient through the whole process.
Gemma · 26 October 2019
★★★★★ 5/5
TrustpilotBattersea Park Flat Hunt for First Time Buyer
Savills were brilliant throughout my 18 month flat hunt for my first property purchase. They're patient, professional, and live up to all expectations.Even for a first time buyer, they are a helpful house, not simply for £1m+ properties.
James · 8 July 2020
Agent replied · 23 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 1/5
TrustpilotTerrible experience
Terrible agency, the agents aren’t professionals at all. After 10years of renting places all over the UK, never had such a bad experience than this one with Savills, with whom I worked for the first time. Do NOT go through them.
Karl · 13 April 2019
Agent replied · 23 October 2024
Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
★★★★★ 5/5
TrustpilotSavills were entrusted to sell my…
Savills were entrusted to sell my house. They went about the whole process very professionally, courteously and with great application. They were knowledgeable and gave relevant advice as required.
Harry · 30 March 2022
Agent replied · 23 October 2024
Thank you for your kind words. We are delighted to have been able to help with the sale of your house. Regards,The Savills Team
★★★★★ 5/5
TrustpilotGreat experience with Savills
Great experience with Savills and Michael Churchill especially, who found us the perfect house and was incredibly helpful all the way through the process. Five stars to Savills and to Mike. Thank you so much.
David · 10 March 2021
Agent replied · 23 October 2024
Hi David, itwas my pleasure. I really appreciate you taking the time to review, and wish you all the best for the future!Regards, Mike
★★★★★ 5/5
GoogleProfessional, punctual and friendly service. Simone was very happy to help out at all times for a speedy tenancy agreement. Will definitely recommend!
Stuart · 11 January 2020
★★★★★ 5/5
GoogleGreat experience with Savills. I really felt like they understood our property and likely target market. Would definitely use them againPositiveResponsiveness, Quality, Professionalism, Value
Tony · 25 October 2022
Agent replied · 24 October 2024
Dear Tony, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Home Counties
★★★★★ 1/5
TrustpilotThey NEVER replied to all the emails I…
They NEVER replied to all the emails I ever sent them.. they are really unprofessional
Andrea · 4 August 2023
Agent replied · 23 October 2024
Hi Andrea, we are sorry to hear this and hope you can provide us with more information so we can ensure contact. Please email socialmedia@savills.com with further detail and we can resolve.
★★★★★ 5/5
TrustpilotSavills are a fantastic company to work…
Savills are a fantastic company to work with and I have a fantastic relationship with their Associate, Anjanee Kotecha. She values her tenants and clients alike and is always willing to go above and beyond for them.
Emma · 21 July 2020
Agent replied · 23 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThanks to Savills and Fiona Wither for managing our property
We've been working with Savills for the past three years to let out and manage an apartment rental. They've always been quick to respond and get maintenance issues sorted quickly and have prevented us from having any issue with the tenants. Really appreciate the help.
Divya · 18 September 2023
★★★★★ 5/5
TrustpilotThat's really reliable service
I had a problem with floor heating and thanks to my property manager Monique Thanks to her all problem were sorted out
Taisiya · 20 December 2022
Agent replied · 23 October 2024
Thank you so much for your review, Taisiya, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Monique
★★★★★ 5/5
TrustpilotRental search
We dealt mainly with Paige Ford, who was incredibly helpful with our rental search. Clear communications, responsive and friendly. Excellent service all the way through. Thank you
Ruth · 23 May 2022
Agent replied · 23 October 2024
Thank you for your kind words, Ruth. It was my absolute pleasure!Regards,Paige
★★★★★ 5/5
TrustpilotVery efficient service
Very efficient service from the vendor’s agent (Sophie Norris), responsive and helpful and good at coordinating and moving things along from offer stage to completion.
Recent · 8 August 2022
Agent replied · 23 October 2024
I really appreciate your kind review, and very happy to have helped.Regards,Sophie
★★★★★ 5/5
GoogleSavils realy help me to find a house and help me with all the formalities and always happy to help especially julian tabesh.
Affin · 25 October 2022
Agent replied · 24 October 2024
Dear Affin, It was a pleasure to read the comments regarding your experience with Julian and the Lettings team in Harpenden. Thank you too for leaving the full five star rating following your experience too.
Thank you
Gordon Hood
Head of Home Counties Lettings
★★★★★ 5/5
GoogleI had a very good experience buying a property through Savills Harpenden. Kris who managed the purchase was always professional, polite, friendly and efficient. He also would go the extra mile if something needed doing to keep things moving along smoothly, which was always appreciated. An estate agents you can trust to get the job done without pulling your hair out - what more could you want!
Jen · 25 October 2020
★★★★★ 4/5
GoogleProfessional, friendly and approachable staff. Good marketing material produced. Introduced a successful buyer and despite the demands of meeting stamp duty deadlines, the transaction proceeded swiftly and smoothly to Completion.
Tracy · 25 October 2021
Agent replied · 24 October 2024
Dear Tracy, Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours. Paul Jarman, Head of Home Counties
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