Trusted Agent profile · St Albans
★★★★★
2,073 reviews across 3 platforms
2 Station Road, Harpenden, AL5 4SD, St Albans, AL5 4SD
Part of Savills, see every office.
Savills's office in St Albans, at 2 Station Road, is rated 4.2 out of 5 across 2,073 reviews on three platforms, including 201 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Savills Harpenden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
4/5
GoogleThe lettings team at Savills were very helpful and really supported us in trying to get a quick viewing of a property that we were really keen on. They put up with lots of questions from us and replied quickly to them all. Once we found a property we like, the team organising the tenancy agreement were not quite so on top of things and we had to chase a few times for the paperwork. That said, we moved in on time, with no hassle and I would definitely recommend :)
2/5
TrustpilotShame on you
The support from Savills during our rent period was ok. However we have just been withheld 10% of our rent deposit return because of two small issues. No understanding or flexibility for moving out during a lockdown period. Shame on you Savills!
We are sorry to hear of your experience, if you'd like could you email further information to socialmedia@savills.com in order to investigate further?
1/5
TrustpilotTerrible experience
Terrible experience. We were renting a flat, and we had to chase them constantly. They didn’t provide a check in inventory, and the flat had not been cleaned at all. They didn’t come to the check-in, and nobody answered phones or emails for days.
It’s very disappointing to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
GoogleAs an executor I instructed Savills (Nick Ingle and Lynn Ellis) to sell a Tudor farmhouse with a range of outbuildings that needed work doing to them.We completed on 7th January 2020.Throughout the marketing and the sale Savills communicated really well, gave appropriate and helpful advice based on their experience and expertise , and retained a sense of humour. I consider we all pulled together and am most grateful for their professional,effective and courteous approach.
5/5
TrustpilotAlex and Caroline stuck with the…
Alex and Caroline stuck with the process through ups and downs and gave considered advice. Not an easy time to be selling a home, and all a bit of an emotional wrench, but all round they made the process as painless as possible.
5/5
TrustpilotI am very thankful to Luke Richardson…
I am very thankful to Luke Richardson who is definitely very helpful, sincere and professional to my letting. I could find my ideal place within 10 days where I am outside UK. He did a great job to my family.
Thank you for your kind review - and good luck in your new home!Regards,Luke
5/5
TrustpilotAn almost painless move.
Victoria and all the team at Savills have been a wonderful support to us in the sale of our home.Always helpful, always positive, and always available.I am never going to move again (I hope) but I wouldn’t think of using any other agent.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotFirst time auction seller
First time auction sellerAs the Executor of my later Mother's Estate I decided to sell her home by auction. Savills guided me through what was for me an extremely emotional and difficult process with professionalism and understanding. I attended the auction and was extremely impressed at Mr. Coleman Smith's (the auctioneer) expertise and skill which achieved a far better result than I had dared to hope possible. I would certainly recommend Savills to anyone thinking of selling a property at auction.Peter Norman
5/5
TrustpilotI am surprised to read all of the…
I am surprised to read all of the negative comments about Savills. I have dealt with them recently and I can only speak highly of them. They have been prompt and swift with sorting out all the queries, always on time, nice and polite and I have only dealt with professional individuals there.Jordan Caskie at Savills is one of the best sales agents I have ever met. I was very impressed with how smoothly he got everything sorted, responding to my messages even during the weekends and negotiating the best deal for me with the landloard.
1/5
TrustpilotWaited 40 mins out in cold on Saturday…
Waited 40 mins out in cold on Saturday morning and none of the savills staff turned up. Called sevenoaks branch took them 20 mins to find their property on their own website. In my view Savills the worst eastate agency company in this country .
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotGreat experience!
Great service from start to finish from the team that ‘showed’ the house to potential buyers to the negotiator who made sure we got a great deal and a smooth pathway to completion. Highly professional, knowledgeable and friendly team.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
GoogleJust to say a big thank you to the lettings staff at Savills Harpenden. Ryan, Simone and holly you are absolutely amazing. Ryan said from the beginning he will get us a place and the first property I looked at I liked and we are now in. We have been with other estate agents but never got the warm welcome we did from Savills. We are so grateful. One love 🇯🇲 Angie and Andrew.
5/5
TrustpilotProperty manager
Property manager, Elisabeth Ppasa, was really responsive and helpful whenever a matter arose. Highly recommended.
5/5
GoogleSavills are our long-standing agents for a property on Hatching Green. They have taken care of many issues for us over the years. Recently there was one particularly difficult issue regarding extensive work to re-point a chimney stack. The work of one contractor had to be completely re-done by another. Faye Wilkin, our relationship manager at Savills, managed out the first contractor, and they withdrew their bill for the work. The condition of the stack is now tip-top. Russell Sleigh
5/5
GoogleWe have recently switched to Savills and our service has improved significantly and our expectations have been exceeded. Complicated tenancy issues were addressed with ease resulting in confidence from both ourselves and the perspective tenant. The team responds to all emails and calls politely and within hours and confirms once an action has been taken. Each team member has concentrated knowledge and experience which resulted in them securing us an excellent tenant. I would highly recommend the Savills Harpenden lettings team of Ryan, Simone and Faye.
5/5
TrustpilotSavills, Beaconfield
Richard Sharman from Savills in beaconfield was brilliant from our 1st meeting and taking us around a house that became our 1st home. Couldn’t speak highly enough of him and everything he did to secure our home. Highly recommend to anyone looking purchase a home.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
1/5
TrustpilotCourt Case.
Be careful with this company. I am currently going to court over a dispute for a tenancy that ended 2years ago. I used to the a tenant at Ochestra house in ilford. They will try to bully you as it is a very big company with unlimited funds even when they have done something illegal. Please be careful
5/5
TrustpilotHouse buying with Savills
The staff that handled the sales was absolutely brilliant. She addressed my concerns and responds promptly to enquiries, I couldn’t have asked for more , she was God sent considering two previous disappointments with two other agencies.The other colleagues at Savills were very helpful and responsive .I will always recommend Savills
5/5
TrustpilotGreat service from Tami Falzon at…
Great service from Tami Falzon at Savills. She always responds quickly to my emails and messages. She arranges contractors when required and has been a great voice of experience with recent dealings with my tenants. I'm delighted she manages my property for me.
5/5
GoogleWe were extremely pleased with the service we received from Savills, particularly from Simone McClellan who helped ensure our tenancy application ran smoothly from start to finish. She dealt with any queries we had quickly and professionally and on numerous occasions outside of normal office hours. She kept us very well informed of progress to help ensure we were able to move in on our chosen date. We would have no hesitation in using Savills again in the future.
1/5
TrustpilotSHOCKING SAVILLS
Looks like I'm not alone in my experience with Savills. I'm yet another tenant, having to fight tooth and nail to have my security deposit returned. They are working in cahoots with The Derwent Group, who are equally as shoddy.Avoid these businesses like the plague.
Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
1/5
Trustpilotmayhem move😱
Worst moving experience ever!!! Problems with references and didn't tell us untill last minute, lack of communication between staff ..... Too many chiefs not enough Indians .. asked me to transfer the wrong deposit for the new place and even got my deposit owed £1000 short !!!! In previous property we put down New floor and improved the place .... Spent £500 in doing so and now they want to take a chunk out of my deposit to clean the Windows !!!! Ridiculous... Especially when our new rental property with savills is filthy !!! We've been here 2weeks now and still have no front door keys ... Staff are incompetent and after this tenancy we will avoid savills like the plague!!!!!!
1/5
TrustpilotNO ETHICS. AVOID THEM.
If you are still on time avoid them, if not be aware of their doggy practices behind your back and with other entities they operate. I leased a flat from Savills and I started to have problems with them since the first day. During the reference stage, a credit check agency asked me for detailing all my accounts, incomes and investments in the UK and overseas during the last year. It was a very confidential and delicate information. The Savills' agency assistant called my partner and started to discuss my income and investments with him. I was shocked. How could she have my financial information with her!!! It is not legal to share this confidential information, not to say with a junior member of Savills' sales staff!!!! Since then, I knew that I was going to have a difficult relationship with them... I checked the internet reviews and read, to my dismay, that reviews were awful. It was a new building and went we arrived the street intercom was not working. I called them and came a guy from the same country than the Savills agency assistant. He did some work on the building for half an hour and then he came and said "Oh, you know, it was working well!" It was strange as we rechecked it several times before informing Savills. The Savills assistant wrote to us saying we were going to be charged £80 for sending us the guy with no need. Savills did not say at the beginning the quote or even send us an invoice from this third party company. I refused to pay them, as it was not legal. After that I realized that more little things were not connected at home: telephone wires to plug, dishwasher,... Even a neighbor who moved a few months later to the building complained to me about the same problem!!! They were doing doggy business with their tenants to extra charge them... Finally, when moving out, they wanted to charge us for the cleaning even when a professional cleaning was done and extra charge us three times the regular price for it. They maintained our deposit for more than 5 months, fooling us from department to department and even trying to not pay us back if we did not answer a message in 5 days sent on Christmas time.
5/5
TrustpilotI had a great experience with Savills…
I had a great experience with Savills in Loughton. In particular, Natalie Mills, who was my main contact. They regularly kept me up to date on progress and chased queries in good time. I felt they responded in a prompt and professional manner.
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Tell us what you need and we'll put you in touch. Savills Harpenden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
