Savills Harpenden reviews in St Albans

★★★★★ 5/5

Trustpilot

We bought a buy to let property through…

We bought a buy to let property through Savills St John’s Wood branchThereafter, Mr.Ben Varma sales Directorhave introduce us to their letting department all under one roofMr.Luke Hull Head of letting , he and his team are very friendly and helpful and easy to work with , Luke have advice us how to prepare and furnish the property within one day Luke have found us a Happy tenant Thank you Luke and your team

Doris · 8 August 2024

★★★★★ 1/5

Trustpilot

Worst letting agent I've ever dealt with

Savills manage a property I Iet, which I agreed to pay a premium for, for the sole reason that it was a new build, high end development. I just wanted everything to work and not have any problems. 9 months in and I had no heating all winter, no ventilation in the kitchen, which meant I couldn't cook (it's a studio) and no extractor in the bathroom, making that unusable. It took over 50 emails and 6 months to get any action on them. It was all an easy fix when they could get their act together. There has been no apology, no compensation and I have to email 5 times and wait weeks to get a single response. If you have the misfortune of ending up with Alex Worral managing your property, move out.

Alex · 17 April 2024

★★★★★ 1/5

Trustpilot

Very poor experience as tenants

Very poor experience as tenants. Savills is continuing to withhold £170 from our deposit for a supposed “light clean”, despite the check-in report recording that the property was not clean when we moved in and the check-out report showing that many areas were left in a better condition.

Scott · 20 August 2026

★★★★★ 5/5

Trustpilot

Fantastic service!

Angus has been a great property manager - very diligent and always responding to queries quickly and has remained on top of everything.

Amy · 3 March 2026

★★★★★ 5/5

Trustpilot

Sandy and Ritesh are great

Savills are great. We've been with them a few years and they are super helpful. We had issues with one person a while back and they sorted it out quickly. Ritesh has been dealing with us and he's fantastic. As is Anthony and then Sandy overall managing things is amazing. - basically Savills are a bit more expensive than other companies for management but you get what you pay for.

Ben · 17 September 2024

★★★★★ 1/5

Trustpilot

Overpriced, cynical and rude service for landlords

We as landlords are completely unsatisfied with Savills as our letting and managing agency. It is a thing that they are unexceptionally expensive, but for the price they don't give back extra value. First thing we haven't received our half a year report, just after several calls and emails and as a 9-month report with a letting contract run for 12 months. Our property valuation happend via pictures. There was a photographer who came out, than the women who provided the report just looked the pictures and said her opinion about our letting property via them. She has never been in the flat and saw it byself personally! Interesting.....!We decided to leave this overpriced agency, and after it the style of their emails and the treatment is more than disgusting. We do NOT recommend them at all, we think they overcharge landlords, and how they handled us as landlords when we decided to leave them was cynical and rude. They want to HOLD BACK OUR FLOAT MONEY, telling to us that our new agency advertising falsely, eventhough the new agency changed already the advertisement. We are not responsible for any agencies and their advertisements, and we think it is UNLAWFUL to hold back a landlord's money for claiming an other agency's act. We are seriously thinking of taking further steps in this case.They let us feel as second class people, but they have forgotten one thing: WE PAY THEIR SALARY, because without our payment they do NOT HAVE BUSINESS and NO WAGES! They do NOT MAKE FAVOUR for a landlord, WE PAY A FORTUNE FOR THEIR SERVICE, they live from us.

Ms · 29 February 2024

★★★★★ 5/5

Trustpilot

A walk in the park with Alicia from Savills St Johns Wood

Working with Alicia from the team at Savills St. Johns Wood has been a delight! From the get go Alicia took go care of us ensuring a smooth and quick sale. The team were always available on the phone and had all the right answers and advise to make this daunting task a walk in the park! Excellent service - I highly recommend !

Maurice · 28 November 2024

★★★★★ 5/5

Trustpilot

Great Service!

I was in the market for a property, however I was pretty lost and had no idea where to start. I called Savils and requested a meeting - Jayden Campbell was the associate who I had the meeting with. he walked me through my options and helped me understand the current market, very friendly and inviting. Without him I would've still been searching around cluelessly.

Luke · 13 November 2024

★★★★★ 1/5

Trustpilot

Savills photographers unlawful practice.

To start off with if I could give minus stars I would. I am selling my Mothers bungalow on another auction site. Up to now the buyer and I have exchanged contracts but completion has not taken place yet. The buyer decided to take the law into his own hands and change the locks on my mothers property, he also put the property that he doesn't own yet on Savills auction site, by chance I come across my Mothers property on Rightmove with photographs outside and inside the property, I contacted Savills to tell them the property does not belong to the person who had asked them to list the property on their site. I spoke to one of the reps who's name was Jay, he apologised and said he would have the listing removed, which he did. I then spoke to Ralph Mendes da Costa, I informed him that the photographs taken inside the house and round the back of the house were taken illegally because the person who listed it does not own the property yet. I asked Ralph to tell me what details were supplied to Savills regarding the ownership of the property and the perspective sellers legal right to sell it. He said once contracts are exchanged he has the right to sell it. I am not disputing this because I am unsure of the legalities of it. Ralph asked for my email address so he could send me a response, so far I have not heard anything. I am going to seek legal guidance on this because Savills photographers have entered my Mothers property illegally and taken photographs of her personal living space without permission because she is still the legal owner of the property. Friday the 16th Feb 2024 my son phoned Savills and asked about the property and the response he got was yes its still for sale, how can this be explained, from a big company like Savills this should not be happening. In my opinion this is no better than breaking and entering and trespass at the least, I will leave that up to a legal representative.

Steve · 17 February 2024

★★★★★ 1/5

Trustpilot

The most appaling company to work for

The most appaling company to work for. I was put on a new homes site to work with no lighting I had to walk 15 mins in the dark to the train station in fields. A female lone working then to add insult to injury made to fill out a H&S assessment saying I had been given a personal alarm that I hadn't been given to meet their H&S lone working requirements! There was no internet and then I signed up house sales with absolutely no training oñ Savills paperwork and yet still sold houses for them showing their customers broken tile examples. I left after a few weeks trust me the name Savills is not associated with Quality and as for management support one manager was on holiday abroad the whole time I worked and the other was off sick the whole time!

Max · 26 January 2024

★★★★★ 4/5

Trustpilot

Selling a property is challenging and I…

Selling a property is challenging and I found my experience with Savills to be excellent overall - Megan Herity was responsive and attentive and always professional - importantly acting in the interest of the seller whilst also providing best advice and regular communication to ensure any potential buyers were treated with honesty and respect and kept fully updated of any progress.

Sylvia · 10 December 2025

★★★★★ 5/5

Trustpilot

Claire Singleton was a fantastic…

Claire Singleton was a fantastic partner to work with in selling our home. Her pragmatic and data-led insights on the local market were invaluable, and her strategic and calm approach were deeply appreciated throughout our sale. The Savills team demonstrated strong professionalism throughout and the photography was outstanding. We deeply appreciated Claire and the whole team's support and wholeheartedly recommend them to others.

MRSANDREAWINFIELD · 17 November 2025

★★★★★ 1/5

Trustpilot

Paid me less than they offered

Deposit fiasco. They wanted to take a lot of money for extra cleaning etc so I started a claim with Tds. They made an offer I agreed to and then paid me less anyway. They're not responding to my emails anymore. I'll have no choice but to go to small claims court. Please look into what you're doing because I thought it was a 'premium' company...

WB · 6 March 2026

★★★★★ 5/5

Trustpilot

Shikha was wonderful

Shikha was wonderful, really helped me move in and all the support that came after. She’s very responsive and problem solved quickly :)

Nora · 15 September 2026

★★★★★ 5/5

Trustpilot

Leon Murray - The vendors of our now new property…

The vendors of our now new property used Savills for their sale. The agent, Leon Murray was extremely helpful, communicative and supportive to us in accessing information on the property from the vendor. All our queries were answered quickly and he was available at all times. The conveyancing process was very stressful and he was reassuring during this period.

Deborah · 17 December 2024

★★★★★ 1/5

Trustpilot

The worst company I have ever…

The worst company I have ever experienced very rude they lack customer communication skills threatening behaviour I find it very hard that they are still allowed to practice my advice is keep well away I would never use this company ever again

Mr · 21 August 2026

★★★★★ 5/5

Google

We had been looking for a new house for quite a long time and finally found a property that was being marketed by Savills. Our contact was Kris who was exceptional - very friendly, knowledgeable and responsive. He guided us through the negotiations and legal side very well and helped to move things along when needed. He stayed in touch throughout the process and worked collaboratively with the other estate agents in the chain to make sure everything went smoothly. We also wanted to take an architect round to make sure we could do the work we wanted to do and Kris and the team were very accommodating and helpful. Would definitely recommend Kris and the team in Harpenden.

Lisa · 29 November 2023

★★★★★ 5/5

Trustpilot

Thank you Deanna!

Deanna Addis has been looking after our 2 properties for years and we have always been very impressed by her. She is always extremely organised and gets any issues resolved quickly, making everything very easy for us. We always feel in the loop and updated as she takes time to communicate with us regularly. I'd highly recommend her as a Property Manager to anyone looking. Thank you again Deanna!

Helen · 26 June 2024

★★★★★ 5/5

Trustpilot

Rental experience

Our property manager Ilinca Ioanovici was amazing throughout the rental process. Always quick to solve and issues and queries, much appreciated!

Mattie · 15 September 2026

★★★★★ 5/5

Google

I was searching for a family home for a good while, being frustrated with other agents, I turned to Savills in Harpenden. I viewed a property with Kris Smith, unfortunately this property was not to my liking. Kris understood my requirements and soon after showed me another property, which I have just completed on. This all happened in a very turbulent time in the property market. Kris and all the other staff in the office kept me up to date, helped with anything I was unsure of and were at the end of the telephone when I needed them. Buying a property can be stressful, but Savills Harpenden made the whole process enjoyable. Thank you again to Kris and all the staff at Savills Harpenden for finding me my forever Family Home.

Nahman · 25 October 2023

★★★★★ 5/5

Google

We’ve just sold our house through Savills, having purchased our new home also through them a while back. Having had a good experience with Kris Smith during the purchase, we entrusted him with the sale. I am delighted that our faith in Kris’s knowledge of the market, his strong communication skills, integrity and timely advice were all in evidence at each stage of the process. If you’re buying or selling in the area I’d strongly recommend Kris and the Savills team.

Colin · 25 October 2023

★★★★★ 5/5

Google

We have had an excellent experience letting our home through Savills, Harpenden. Julian and his team were extremely professional. I found them to be proactive and responsive and they also work well as a team. I felt I could rely on them to do what they said they would. They are also friendly and helpful. Julian in particular made considerable effort to make sure we were fully informed and happy at every stage. I feel confident they will manage our property well.

Belinda · 25 October 2023

★★★★★ 5/5

Trustpilot

Savills, Harpenden

We have been using Savills as the managing agents for two properties in Harpenden for about 15 years. Our experience has been good. Our point of contact most recently for one property has been Shan Elario, who has given us a solid, dependable service, dealing competently with all the usual issues that arise when a property is occupied by tenants, and in the last couple of months superintending the preparation of this property for sale - and all in cheerful, upbeat manner too! We would happily recommend the Savills office in Harpenden. We live in the USA, so having a reliable local managing agent was important for us.

MR · 8 October 2025

★★★★★ 5/5

Google

My experience of Savills has been excellent. The advice I received from Doug Sleaper was exceptional. He went beyond the call of duty to thoroughly understand a complicated situation and enable me to benefit from his extensive knowledge and experience. I could not recommend Doug and Savills more highly

Adrian · 3 April 2025